Really nice and helpful. Made delivery and haul away a dream. Truly appreciate the great service.

From sales to delivery Direct Appliance staff do a stellar job at making sure you're getting what you need and want. Sales staff is very knowledgeable about the appliances and services offered. Delivery and installation staff went above and beyond to set up our new washer for us plus showed us the features it had and how to use them. read more

Direct Appliance - Whirlpool washer - Appliances Near Me - Modesto, California

Disappointing Customer Service I purchased all of my home appliances, including my washer and dryer, from Direct Appliance, so I was very disappointed with how they handled an issue with my dishwasher. The dishwasher stopped cleaning properly, particularly the top rack. A technician came out, spent only 5-10 minutes looking at it, and concluded that the dishwasher pods were creating too many suds--even though I was using the recommended pods. I called back and explained that the issue clearly wasn't resolved. I was told the lead technician would contact me, but he never did. A few weeks later, I called again because the problem persisted. They wanted to charge me another service fee to come back out. After going back and forth with the service department, I was told, "We have the right to refuse to service you," and that notes would be placed on my account. I ultimately diagnosed and fixed the problem myself. A 30-cent screw had come loose, causing a loss of water pressure to the top rack--a common issue with these dishwashers. What frustrates me most is that the problem could have been identified with a more thorough inspection. Instead, the technician settled on the first explanation and left. After spending a significant amount of money with this business on our appliances, I expected much better customer service and support. Unfortunately, based on this experience, I would not recommend Direct Appliance. read more

I have been a customer of Direct Appliance for over 10 years, they have never let me down. Vivian is so professional and helpful, see really knows how to make your project come together. This week I was able to attend a Wolf cooking demonstration, it was an amazing way to learn how Wolf ovens work and what they are capable of. Direct will always have my business. read more

Always pontial and dress professional. But the more important thing, it that they get it done right the first time.

Wow! What excellent service from the moment we walked in the store to shop to the moment the installed all of the appliances. Well done!

The guys are great! We've had them out three times to repair our appliances. They always do a very good job. Very thorough honest, clean, respectful and friendly. . Anthony is the BEST!!' Hats off to Direct Appliance. read more

Fantastic customer service. RJ helped me. No pressure and they match prices. No more big box stores for me. I purchased a refrigerator and can hardly wait for my delivery read more

Speed queen hahaha the finish line to the Manager I would not recommend this washer to anyone. The machine itself is disappointing, but the biggest issue is the so-called "warranty." The wording is intentionally vague, with no clear explanation of what's actually covered for residential versus commercial use. When I reached out for support, I got the runaround--every answer felt like an excuse to avoid honoring the warranty. If a company can't be upfront about what protections come with their product, that's a huge red flag. Save yourself the frustration and look for a brand that stands behind their appliances with a clear, reliable warranty. read more

This goes out to direct appliance for their repairman named Alex. We had a problem with the washer not draining on Monday and on Tuesday we tried it and it worked. When Alex came to the door we told him all is well and he said that he still wanted to look at it. There still was a problem and he fixed it quickly! 10 Stars for Alex. Thanks!! read more

My friend recommended Direct Appliance and I couldn't be more pleased with their service! My sales rep, RJ, focused on the washing machines that matched MY needs - How refreshing! Delivery was prompt, with up to date ETA communication. My installer, Eddie, was friendly and professional, explaining the machine features so I could get started on my first load of laundry! Thank you! read more

Brandon helped us with a purchase of a commercial dishwasher. He did his research to answer questions that I had and reached out to the manufacturer for us so that we can get the product sooner as we were on a time crunch. He helped with setting up an installer to come out to do the install and even helped with setting up proper settings. Very much appreciated! Will bring our business back here as long as Brandon is here to help us! Thank you! read more

Got tired of the lack of customer service from the big box stores, so my wife and I found direct appliance. At first everything went well, we appreciated the selection and the knowledge of the ranges. After we selected the range, a quote was written up. We pondered it for a few days then returned and placed our order paying cash for a range and matching microwave. The wait wasn't terribly long, and the day came to install our appliances. Everything was fine, the installers were nice and professional, until we noticed that the range was not the one we wanted. The installers had already taken our old range and when we went back to show room that afternoon, we were told we could get the floor model because a new range would take more than a week. We reluctantly agreed. The store manager only seemed interested in getting the installed range back in his inventory and didn't seem to think us waiting for new one was a big deal. Ultimately, we are very disappointed in direct appliance and will be giving them anymore business. read more

1. I should have looked at reviews before doing business with this company. This is the first time I've ever written a negative review. 2. I purchased a refrigerator, wall oven, dishwasher, and range top. I worked with Sales Representative Jeanette. 3. Initailly I was charged 650.00, which was reduced by 300.00 as they couldn't install the wall oven.for delivery and installation for all 4 appliances. It ended up, after 3 service calls to be a total of 1,450 after they had a third party Jack Rocha to install the wall oven The wall oven installation was 850.00 for the first day and 300.00 The second. 4. On the first service call a door frame was scrapped and paint was was scrapped off the door frame. 5. I called Jeanette to ask for help with Jack Rocha as I had received No invoices and I wanted a breakdown of the costs. I also wanted Her to talk to them about all the charges as he obviously does a lot of work for them as a third party. NO HELP...not even An Offer to reimburse me for the door damage. 6. Leason learned. I just should have gone to Lowe's or Home Depot and to use the people that do work for Me to install everthing. I Thought I would have Recourse going thru Direct Appliance and expressed that to Jeannette upon the purchase of the appliances Disappointing to say the least! read more

High attention . Should read carefully thier sale policy before purchasing things. They delivered the cooktop unboxed to us and it wasn't look like the new one. We brought it back to thier store immediately after their delivery service delivered it to us but they only accepted the return by charging us 25% on invoice. And it took a week to get back the refund. Bad bad sales service. Don't expect they will open the door for you when you bringing items for returning. Though a sales guy was standing right at the entrance door while he saw my husband carried heavy cooktop, this guy just looked at my husband and let him struggle to open the door to go in. Never come back here again. read more

Anthony was very prompt and professional in fixing our refrigerator leaks, and the pricing was fair. We are very pleased with their service and would highly recommend them to any who would inquire. read more

poor service - installer said he would schedule my dishwasher installation - never did. Didn't return calls to me or my ins adjuster ( house fire ) then charged me 25% for restock fee when I canceled. I paid the installer jack Rocha 125 for a service that couldn't be performed - then he wanted more to come back to assess the cost of installing the range- and install the dishwasher for another fee! He recommended Vincent who I used. Don't think an installer should recommend a salesman - that might make the other salepeople angry. I've bought several high end appliances from Direct. No more! read more

My fridge was getting repaired under warranty and whirlpool scheduled my appointment a week out for service. Direct appliance contacted me directly and was able to get me an appointment a lot sooner. They said when it comes refrigerators they make it a priority to come out as soon as they can. They came out to diagnose my fridge and ordered all the parts they needed to fix it. It did take some time to get all the parts but they were able to come back and got my fridge working again. Anthony the service tech was amazing!! He was very helpful and knowledgeable. He was very verbal and explained to us what was going on and what he needed to do and how long it would take. He wore shoe covers into our house which was very polite. He worked on fixing our fridge the right way instead of rushing through it and making mistakes. Thank you Direct Appliance! read more

Replaced our 10 year old LG washer and dryer with Speed Queen. The sales/installation experience was excellent. Everyone was very professional and answered our questions. Pricing was competitive and delivery was fast. Great to have a local store like this and not have to buy on-line. We'll be back when we need to replace another appliance. Highly recommend this store. read more

They were great about delivery. Called me ahead of time to let me know they were on there way. Showed up ahead of schedule. Their tracking app is pretty cool. Tells you exactly when they will be at your home. I give up! read more

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If I could not select any stars I would. Worst company we've ever bought appliances from. Customer service horrific sales person Jeannette even the Manager Brandon no help. We paid for install and take away of old appliances. They couldn't install one of our appliances so they took away the kit so now we have an appliance with no cord and they will not give us a cord. They say we can buy a cord from them, but we shouldn't have to buy a cord. It should come with the appliance!!! My advice is don't spend your hard earned money at Direct Appliance!!!! read more

This review is a little late, but hope to help you all. So, back in early November, our dryer went out. My parents wanted to buy us a new one for a, "early Christmas gift." So, they decided to shop at Direct Appliance on McHenry. They ordered us a brand new Samsung dryer. After they purchased it at the store, Direct Appliance ordered the dryer from Samsung, not from their own warehouse or even from their store. So around about a week and a half, the item arrives from their delivery truck. The item is damaged. A big dent is on the side of the dryer, brand new dryer. The delivery guys informed us, my wife and I they would call the salesman. After they call them, the salesman that my parents ordered from was not there. The individual they spoke to told me, they can credit us $100 if we want to keep the dryer or just return it. Course, we chose to return it and get a replacement. So weeks go by, my parents are calling them to get updates, and they don't have any. They end up telling my parents it will come before Christmas. Yeah right it never did! I started calling them myself and they gave me the run around that it was in transit but they apparently had no updates, and couldn't even track the shipping. How does that even make any sense?? So as it was getting closer to New Years. We canceled the damn order! My parents got their money back and we went to Home Depot over off Carpenter Rd and Blue Gum and ordered the exact same dryer but an LG, same price. It came as guaranteed in one week from the purchase date and it was all in tact! The delivery guys were great and installed everything and took our old one away, no problem. This place, Direct Appliance I can tell you isn't good! They will gaslight you. Also, I have heard from numerous people in Modesto who have used them, that their products are damaged a lot. Go to Home Depot or somewhere else. read more

Direct Appliance - The damaged product they delivered to us. - Appliances Near Me - Modesto, California

unfortunately had the worst experience with this company. i spent over $10,000 in appliances only to have their unprofessional installation team improperly install a dishwasher. the installers never took the time to check to see if there were leaks before putting the unit back. so the dishwasher leaked for a few days. i had to have the another company come out to fix the horrible install because The installation company refused to do it or take responsibility . Eric read more

Just had them install all new floors, kitchen remodel, and all new appliances. They did a great Job. Sam, Darci, Vance, and Ryan with the remodel. Thank you for your patience with a newbie. R.J. thanks for all the work you did with getting me the right appliances. Sergio and Carlos you guys did a great job with the install of the appliances. On time, professional, and knowledgeable. Thank you all read more

We have bought kitchen appliances from Direct appliance when we remodeled two different homes. We worked with Vivian both times and will request her should we need or want any thing else. read more

Purchased Bosch refrigerator and dishwasher from them in October 2021. I wanted to shop local. Good service and delivery. However: DO NOT PURCHASE THEIR EXTENDED WARRANTY! The warranty that they sold me was through New Leaf. It's totally useless and they know it. read more

We are having our kitchen redone and we ordered all of our appliances through direct appliance two months in advance, when it came time they promised they'd be delivered, Nothing showed up. We had to go to Home Depot to get the refrigerator. All others were late. Worst experience with an appliance store. If you want good service go to Home Depot I do not recommend you go to Direct Appliance they do not follow up. They do not even tell you when things will be late. I had to call them repeatedly, over and over again just awful service basically no service. It is almost like nobody cares read more

If you're looking to purchase a full set of appliances to your kitchen at a reasonable price, then this company may work for you. My wife and I had a great experience working with RJ (the good looking one).  He took a lot of time to understand how we used our kitchen and how much of an investment we were looking to make.  Due to Covid, some of the manufacturers were late on delivery, but RJ worked with me to find a replacement for our Range. All was going great until the Range was unboxed and we found damaged.  I had my kitchen project manager head down to the warehouse to inspect their stock in order to exchange the damaged range we received.  Somehow he ended up bring a good unit before returning the old one. The warehouse manager called me and was so rude because i didn't bring the damaged unit.  He put pressure on me to bring in the damaged unit by a certain time or else.  "Or else what?!"..... The whole experience was good up to this point. We have been enjoying our appliances and I would recommend this company with the following tips: -Must work with RJ -Make sure to take delivery on the days RJ is working in case there are issues with the product -Inspect the product first before installing, this includes the removal of the plastic covering from the stainless steel -Keep the cardboard intact as best as possible in case you have to return -Do not take calls from the warehouse.  Work through RJ no matter what RJ is the only reason I'm giving this a company a recommendation.  He really made things right as best as possible.  If it wasn't for the bad experience with the warehouse,  i would have given this 5 stars. If you are thinking about make appliances purchase today, give RJ a buzz. read more

Direct Appliance - After photo of wine fridge, stove, dishwasher, range and hood - Appliances Near Me - Modesto, California

If you need an appliance, don't go to a big box store where no one knows about the products. The folks at Direct Appliance are professional and knowledgeable. They walked me through my selection and purchase. Then the delivery guys were great, took their time to set everything up well, and gave me a brief overview of my new washing machine. Local businesses mean more personal service. I'll buy all my appliances here now. read more

Do not use Direct Appliance service for your washer or dryer repair. They told my mom that they could not repair her dryer because it need a new pulley and it was not available and she needed a new motor. I went on Amazon found the pulley and new belt and fixed it my self They don't want to fix any washer or dryer that over 5 years old so that they can sell you a new one This is not the first time they have done this. Do not trust there service techs read more

I ordered a refrigerator and freezer (separate units) from direct appliance. Total cost 20k. I had to pay 1/2 up front. It took over a year for them to arrive. Once they arrived they came to install them and upon arrival it was discovered the trim kits were not included so they could not install them. I was told they could leave the refrigerator and freezer at my home or I would have to pay direct appliance to take them back and store them. I did not want to take responsibility for them so I paid the extortion money. I was also told I should order the trim pieces through Lowe's which I did. A delay of 2 months. BTW did I not pay for a total install? The trim pieces arrived and the technician (Alex) came to install the refrigerator and freezer. When installing he realized the stainless steel fronts were the wrong size. Install still not complete. No handles to open either. Refrigerator and freezer installed. I was told the correct size panels were more expensive however direct appliance would not charge me the extra cost (ummmm wtf really). Direct appliance ordered the right panels and several months later receive the panels and return to install them (I requested Alex return to install the panels and was told Alex took some time off. Oh I had Alex's cell number and called him to ask when he would be back.....his response was "they laid me off". Why lie to a customer?) only to determine one is bent and can't be installed. Install still not complete. The only positive part of this entire situation has been the person that I have been dealing with from direct appliance. RJ he is very communicative and honest. Responsive and A very good man. I don't know why he is with direct appliance. I have a friend who has experienced the same type of service from direct appliance. Buyer beware. This company use to be the best of the best. I have no idea as to what has changed. read more

Installers for my dryer were very careful and professional. Didn't take them long @all and made sure that everything was working before leaving. Smooth process from beginning to end and Chad was wonderful to work with. read more

We bought a new stove and dishwasher from them. Was told it would be delivered in 7 days. We were moving into a new home. 5 weeks later it showed up. We have had them for 3 months now and the installers have been out 4 times. The facia on the bottom of the dishwasher will not stay on. Still waiting for them to fix it. read more

Not my first experience with direct appliance... As usual everything went great, service was excellent. I'm very happy with my purchase at this time read more

The drivers from Direct Appliance were courteous and careful not to ding anything. It's really a tight squeeze in our small laundry room, and they had to remove a front loader washer and front loader dryer. Almost impossible, since we installed a broom closet in our laundry room when we moved 6 years ago into our house. But they managed and did a great job! Highly professional drivers and installers. read more

My husband and I purchased have purchased many appliances from Direct Appliance. Never had one problem. Merchandise came in sooner than expected. Delivery personnel were clean, courteous and knowledgeable. Our salesman RJ is absolutely fabulous, very knowledgeable and forthcoming. Thank you RJ for all you do! The Miller's in Turlock read more

Vince was awesome, price matched Lowe's and home depot. And the installation of our refrigerator in an upstairs apartment looked quick and easy even though it was difficult. IT was worth paying the service charge for them to carry it up stairs. read more

It took a long time to get my white Bosch but it was worth the wait the delivery guy was prompt and courteous. I was notified ahead of time he was going to be here they keep in contact with me the whole time. read more

Direct Appliance - Bosch Dishwasher. - Appliances Near Me - Modesto, California

I would rather have put no stars for this place! but, I had to before I could post this review I went in looking for a new double oven. There was a woman which I assume worked there on the stairs and saw me, but she didnt come to see what she could help me with? NO! She turned around and went into a room. I did continue to walk around and two other clerks were helping their customers, but didn't acknowledge me or even say a word to me! I will never set foot in there and I will not say kind words if someone should mention them!! Bad customer manners. Snobs!! read more

DARCY WAS AMAZING! We recently purchased backsplash tiles and herringbone pattern insert tiles from Darcy at Direct Appliance (Modesto). Darcy was very helpful and listened to what we had in mind for our kitchen. She gave a few suggestions - one of which we ended up going with. After choosing a backsplash tile, she went to great lengths to locate the tiles and ensure that we received them in a timely manner. If you are looking to remodel your kitchen, I highly recommend Darcy. Her Customer Service was second to none! read more