We lucked out and found an employee, Steven, right away. He answered all of our questions and was super nice to boot. We were in and out within 25 minutes! Happy daughter :) read more

Best Buy - My very happy artist!!! (10/15/22) - Computers Near Me - Cherry Hill, New Jersey

I was told they would remove me old Tv And setup up the new one. Scam they minted me tv on the wall and left. Stay away from Best Buy read more

Beware of bait and switch. Went to check out a 65" Samsung tv (QN70f) at $799. Sales guy showed it and then showed another tv that was a step up and listed at a higher price at $1199, but told me it was $899. (S85f) Beautiful picture, whole 9 yds. I questioned the cost twice and he confirmed $899. No "on sale" tag. Agreed on the purchase and went to the register where he loaded a tv on a cart. The model number on the box didn't look right to me so I went back to the display that he showed me to confirm (S85f) He put a Samsung S84f on the cart, which was not at all the same tv he showed me!! Pay attention to what you buy here!! read more

awful customer service - new tv hung with old tv parts and in wrong place. they will not come back and fix saying the tv was installed and they are finished. don't ever use Best Buy read more

I was in CH Best Buys July 21st around 6pm ish. A young black gal was extremely helpful and very smart. I don't know her know but she at a singular desk with one seat up front . I asked for helped with connecting my Beats ear buds to my new SAMSUNG PHONE. I wanted her to know that eventually that night I did connect snd she was very very helpful. I tried to call manager to tell them I was very pleased with service but you can't seem to get through unless you have a problem I hope this young smart woman gets some credit for this excellent service. PML read more

We had an amazing, extremely knowledgeable, nice employee named Cali who helped us with buying a laptop. We took up over 45 mins of his time and he was very patient with us. We wind up not buying anything because they were out of stock with just about everything! If you're shopping for a computer, and he's there - hit up Cali!! read more

I was misled to by a washer dryer unit that was sure it would not fit but convinced by Daryl that it would. As I turned out, the delivery people tried but it was too wide. I should have gone with my instincts read more

I walked in to buy the PS5 and possibly the switch two I had no help at all. The employees were just talking or on their phone no customer service at all. Bad experience overall. I asked for the ps5 and they just brought it out without telling me it was the digital version. (Which is fine) just wish I knew. They continue to ring me up with my 70 dollar game! (Of course he was talking to his coworker and not me) I'm so upset! Not what I expected from Best Buy! Now I have to go return my game read more

I will never shop at this store again. I was given false information about a promotion when opening a best buy credit card. The credit card statement period ended ONE day after opening the card and I received my first bill before the card even came in the mail. Customer service on the phone is terrible. They have bad information, and they are unable to provide me with my account number (so I can pay the bill online) or connect me with any associates at the store. NEVER AGAIN! read more

I bought a Nixon camera lens and than changed my mind and returned it. I never left the store.They charged me a $100 restocking fee and lost a customer. read more

I have been shopping at various Best Buys from the very beginning. Not all are created equal. In my experience, it seems that the company is on a fast track down as far as the in-store experience is concerned. From my experience at this Cherry Hill location, the staff on the floor is helpful if you have questions. But the problem is in the speed of the checkout process. It took me 15 mins to be able to purchase one item. They lack the help they need at the registers, which don't even exist if you're looking for them. (TIP: it is labeled as "customer service.") Good luck if you have to stand in line because it might take forever to check out and be on your way. Not sure if it has always been like that at this location or is just a reflection of the current COVID economy. But either way, it's not a good look for Best Buy's in-store experience overall. Maybe they are just trying to push the whole online thing, I don't know. Good luck and godspeed to you, my fellow shopper. I hope you have a better experience than I had there. read more

I don't know if it's just this particular location but every time I go to Best Buy it seems like half of the inventory is out of stock. In an attempt to shop B&M it's a bit frustrating to either not find what you are looking for due to it being out of stock or being forced to pick from slim pickings. On the flip side, staff is usually friendly and helps you find what you need (out or what they have). The aisles are wide and inventory is laid out in a manner that doesn't make finding things confusing. The stores have made the checkout process more efficient. Also I appreciate the fact that the store takes electronics to recycle. The reasons for knocking stars: -customer service always seems to take forever -lack of inventory -the return policy is very limited, 15 days for standard and a month if you qualify for the My Bestbuy Elite program (which requires $1500 in annual Best Buy purchase). read more

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Geek squad does help at all I have a warranty on my tv 70 inch and because something might of damaged it there is no goodwill that's crazy. Nobody will help me with this when I chatted with them. I've been in customer service for ever and we always have good willl. I just bought a house and struggling a little and no help for anything. I will never recommend any is going to u at all if somebody wants to call me that's fine or email me that's fine read more

From the moment I walked in I was treated with respect and dignity I bought a flash screen TV into the sales person surprise two telephones cases the whole bit everything went smooth this sucks I can't think them enough when they came down to deliver insulation Michael and Louis up to them selves they subcontract to accompany whoever it was made the TV work with the other TV in my bedroom without a complaint with a great experience working with Best Buy and Lois and Michael Great job all around everybody our sales girl Liliana fabulous John read more

I would have given it more stars, but they should be careful of the products they sell. I'm sure it's not just this Best Buy, but probably all of them. They have this Insignia top loader washing machine that is pure junk. The first one that was delivered leaked from the bottom and it was replaced with an identical one...which also leaks from the bottom. They have to come back and take these machines back and I'm going to go with a different manufacturer....going with the Samsung. I read the reviews on the Insignia and it was mixed reviews, but the majority told how it leaks from the bottom. It was a gift, so I didn't get to read the reviews as I would if I bought it myself. Best Buy needs to stop selling this machine. read more

Best Buy - This is the Insignia 4.1 Cu ft high efficiency top loader washer. This is definitely a low quality machine. - Computers Near Me - Cherry Hill, New Jersey

If your into high end items this is your place. Most of the mall is high end stores like Goocci and the regular everyday type stores the prices are jacked up because of the area. I come here once in a while strictly for the Apple store and wouldn't even do that if the Apple store in AC was still open. The mall lay out is weird and if you've never been here or haven't been in a while it'll keep you guessing where you've been and where your going. The mall is clean and has a modern feel and they have actual police on site along with security. With the exception of the Apple store nothing here makes me feel like I want to come back. read more

Geek squad supervisor Alfonso was great. Will return for future issues. Thanks Alfonso!

Please avoid Best Buy Cherry Hill at all costs. My wife and I purchased a new refrigerator, washer and dryer from Best Buy. The dryer was delivered and does not work. We made the purchase three weeks ago. Today, it was supposed to be replaced and the delivery driver called and said he doesn't have the dryer. We have two little kids, we have been trying to get the dryer fixed or replaced for three weeks. Best Buy tells us they use a 3rd Party for delivery. Best Buy tells us they cannot help. We are currently out a lot of money, with zero help from Best Buy. Please beware of this company. Avoid at all costs! read more

Stopped by Best Buy Cherry hill on route 70 near Wegmans with my family because my husband was interested in buying headphones. However were in there for a good 20min and no one asked us if we needed any help. Finally got a gentleman to help us and I kindly asked him if he could just help us and get us the flex beats wireless headphones he said it was a special key and he would be right back. As we waited for him to grab the key a woman walks up and asked him for his help and he helped her and never returned back to us. For one thing I can understand if your short handed ok however I do know customer service and the service we received today at the Best Buy on route 70 in Cherry hill was tremendously unprofessional and racially bias As avid buyers from this chain we will no longer be spending our hard earned money here and will be advising our family and friends to do the same. Greenes003 read more

None of the employees are interested in helping with product questions and none of them are interested in ringing you up to buy the products. I've never seen such useless and careless employees. Zero stars if it were allowed. Would never go back. read more

Ordered a microwave online said it was in stock and there were three. Said I could pick up next day. Received no emails about this transaction at all. Log on says order is processing. Finally had enough call up customer service which is in some foreign country. No one there has a clue end up canceling order. Then get an email saying order will be in a month from now. So I make sure the ordered is canceled. Never again Best Buy has no idea after you place an order what is going on or status. This whole company is clueless on how to operate a business. read more

Recently purchased a new 65" tv at Best Buy Cherry Hill. Had a great salesperson (Ryan) who was well spoken and very knowledgeable about the different choices of products that were available. Kudos to Best Buy for having a great employee! read more

Had a really good experience here. I came here and bought a HP Envy 17. I know the price was like $1300, but I got a deal on it since they had an open box, I paid a little bit north of $900. I'm very thankful for the manager that was able to hookup the deal. Ryan was also helpful. Would recommend this store read more

I am very disappointed in this company. I was looking to spend approximately $4000 on a new TV and printer for my computer. I am a handicapped individual and I wanted to speak to an individual regarding the purchase. I wanted to go to the one in Cherry Hill. I waited over 20 minutes on hold to speak to a manager or a salesman. One person picked up and put me on hold again and that was the end. I guess I'll try to purchase it somewhere else. There are many companies looking for business. Very disappointing. read more

Even by this retailer's abysmal customer service standards, this store's staff struggles to offer common courtesy. Drove for close to an hour in freezing rain to this location because a Best Buy phone rep insisted the laptop I wanted was in stock there even though it was listed as out of stock on the website. The snotty guy at the pickup counter was startlingly happy to tell me they didn't have the item and the manager was so utterly indifferent about my experience he excused himself to go take a nap. At least at the Best Buy near my house the staff doesn't tell you to go f*** yourself like this store's did. Oh...and when I called the 800 number back to relate this experience, I was put on hold for 15 minutes and then the call was disconnected. read more

Geek Squad Person: Hello! Welcome to Geek Squad. How can we help you? Me: I have an appointment to have the battery in my iPhone replaced. Geek Squad Person: Oh, sorry! We can't do that for you today. Me: But I have an appointment! GSP: Sorry. It's 2:30, I wouldn't be able to change the battery before we close at 7:00. I'm the only tech here today. Me: So what's the point of making an appointment!?! GSP: Sorry, we can't help you today. Me: OK......, can I make another appointment? GSP: Sure, you can come in next week and we'll try to help you then. Me: Excuse me, you'll TRY to help me? Are you saying that if I come in again next week, there's a real possibility that you won't be able to change the battery in my phone? GSP: Yes, it all depends on our staffing that day. Me: Oh... Well, can I call before I come in to make sure you can change the battery in my phone? GSP: Sure! Here's the number. But we don't always answer the phone. Me: Never mind. *** I made an appointment at an Apple Store. They changed the battery in my phone in 45 minutes. read more

I really only come here for cell phone needs. I know my phone is new and all, but if you are going to sell a phone in a establishment like this, you should at LEAST have cases for it. not what happened here, but i'm cool with it. I got a Zagg screen protector for my Samsung Galaxy S6 Edge+. I paid the extra 8 bucks, which I think is quite stupid... to have it installed. read more

I came in to get my iPhone 11 fixed. The everyone on geek squad was very nice and it took very little time. Very happy!

Board of refrigerator delivery sucks two hours late from the appointment guys were rude didn't even know English would not buy again from them read more

I cannot begin to recount the madness that is dealing with this store. We purchased a new gas range a week before Christmas . It was scheduled to be delivered and installed on 12/24. Yes it was delivered...to MY LIVING ROOM. As the old electric range was still in..the delivery men couldn't connect the new gas range due to the need for a gas shut off at the range site. We had to call a plumber who installed that the next day. Through the holiday I had a gas range sitting in my living room. Now New years is over Best Buy rescheduled the install. They came today 1/2. The men put the new range in place..but cannot connect it! They tell us the fitting the store sent is the wrong size and they cannot do anything. I have had to call a plumber again. Believe me...this is the LAST appliance We will ever get from Best Buy. One more thing...don't bother to call...no one ever answers phone there. read more

I have been calling around all week for the iPhone 6 for my mother. She has AT&T and it has been a nightmare locating one. Yesterday I finally located one at Walmart. I had previously visited this Walmart two days before and their system was down. The representative could not tell me why he was unable to process the upgrade and there was no trouble shooting. It made we want to find a quiet corner and sob. I know it sounds like I'm over exaggerating but if you spend a whole week looking for a phone you will understand. Back to best buy. I always go to best buy mobile for my sprint needs and I honestly don't know why they didn't come to mind. I came in and even though it was pretty packed they had a rep review your plan and options before you went to the counter. My mother was up and running with her new phone in less than an hour! Please save your time and sanity and go to best buy where the employees are properly trained and very efficient. Thank you best buy! Oh and don't forget to purchase the geek squad protection it really is worth it. read more

Every once and a while I'll be talking with folks about hoe stores like Best Buy continue to exist. CompUSA's demise was what many in my industry took as a sign of the impending death of the mortar and brick electronics industry in favor of online shopping and overnight delivery. To a point I agree. I hate the fact that the exact same component gets a 10% markup for MAC users. (Seriously, I took a friend of mine back and forth across the floor and showed him the exact same ethernet card marked 10% more just because it was in MAC packaging). But then, when you need something NOW, as I did the other day when I upgraded a workstation at my office to Windows 7 and suddenly found out the video card was not up to snuff, they fill the need. Plus, there are times when I want to look at something before I buy it to see what the design/feel/wow factor really is. They certainly have enough staff working at this location. There were easily ten associates hanging around the computer section and they were eager to assist. I was able to find what I wanted and they even gave me a coupon out of the circular for 10% off. Add in their frequent buyer program and what's not to love? read more

I'm as shocked as anyone to write a good review about Best Buy. After a shipping mix up ordering a Chomecast directly from Google, and a less-than-positive experience with their customer service team, I was really frustrated. On a whim, I checked Best Buy online to see if they would be able to ship it quicker than Google and to my surprise, it was in stock in Cherry Hill. Given, it was 10:30am on a Friday, so the store wasn't busy, but the girls at the internet pickup counter were friendly and efficient. The store was clean and easy to manage. Overall, a really good experience. Yay! read more

Just your run of the mill Best Buy. If you're not familiar with Best Buy by now, I don't know what you're doing on the internet. Anyway, the usual... cell phones, cameras, dvds, and cds (who is still buying CDs?) in the middle. Flat screen tvs and audio equipment on the right side of the store. Appliances to the left and computers at the back. This particular Best Buy does not have a musical instrument selection like a few of the other stores in the area have ventured into (see Moorestown location). They do have a very small Magnolia for higher end audio and video. It's Best Buy... service is hit or miss... the store is fairly clean and quiet. The parking lot is sometimes atrocious thanks to the Wegmans spill over from next door. read more

This is, by far, the worst Best Buy I've ever been to. I went there to look at car stereos, and stood there for twenty minutes, just trying to get an associate's attention. It's not like they were busy, they were just messing around. I asked several to help me, but they just said 'I don't work in car stereo' and walked away. Finally, an associate came over with another customer, and acknowledged that she'd be 'right with me.' She dealt with the other customer, then walked off with her. I waited another 10 minutes, then walked away. I tried to find a manager to complain, but...she was on break! I'll take my business to the Mount Laurel Best Buy. They're not the best, but at least they'll talk to their customers! read more

I am a full time student with two jobs who is frequesntly exhausted and pressed for time. I stopped in Best Buy at cherry hill after working 10 hours for two simple things, a car charger, and movie. I walked in and a young lady Desiree approached me quickly but calmly which I appreciate because I dont like that anxious energy some pushy sales personal expel that makes you want to run away. She was quick, friendly, knowledgeable, just everything I needed and I made this account just because I wanted to praise her more than a verbal tip for ending my work day and night so pleasantly. I cant leave Jeri out at the register for being equally as friendly and helpfull with the perfect pace to get me in and out, I signed up for a rewards card because of her. Thank you girls! Lauren Sampere read more

Best buy wants to be the leader in electronics sales. They want their stores packed. Why only have 3-4 cashiers during the Christmas shopping season? That is ridiculous. Get the people out of the store so they may want to come back and not make a decision to try another company!!! read more

I bought a laptop from Best Buy recently. Erick was insanely helpful and made my experience actually really enjoyable for once. You can really tell he takes pride in his job and cares about people. I haven't had customer service like that in a very long time...Someone buy that guy a beer! read more

Had a great experience at Best Buy this evening!! The Geek Squad manager, Chris, was incredibly nice and patient with our many questions. The computer associate, Steven, also helped us this evening and was just as patient and knowledgeable. Great job guys! We will definitely return to this Best Buy because of these awesome employees! Thanks Steve and Chris!! You two deserve a raise! read more

Can't complain here. Came here looking for a computer, and got quick assistance. Sales person not too pushy. I didn't want geek Squad. He took no's for an answer. Taxes in N.J. is less than Philadelphia. Better incentive to shop here than the one in Philly. 5 stars to this place. Never once dissapointed me. read more