John Cunning was a class act and really made the buying experience more enjoyable. I will surely be a repeat client when a new appliance is needed. read more

I visited Albo Appliance intending to purchase a washer and dryer. During the approximately eight minutes I was in the store, not a single employee acknowledged my presence. I understand that staff may be busy helping other customers, but a simple greeting, eye contact, or "We'll be with you shortly" would have gone a long way. As a customer prepared to make a significant purchase, I felt unwelcome and ignored. Customer service starts with basic acknowledgment, and unfortunately that was completely absent during my visit. Because of this experience, I chose to take my business elsewhere. I hope management addresses this issue, as potential customers should not feel invisible when they walk into the store. read more

I've been doing business with Albo for 30 years, so it was nice to see this new location so much closer to where we live. I'm amazed at the breadth and depth of products they have; everything from budget items to ultra-high-end appliances. The salespeople were super friendly, knowledgeable and courteous. For comparison I priced out price of a stacked compact washer/dryer set if we had to replace our current Miele units that we purchased 10 years ago and was very surprised that their quote was only 5% more than what we paid back then. And for a much higher spec machine! read more

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This company is an absolute disgrace. They failed to follow GE's directions on how to install a high efficiency washer on a pedestal. As a result, there is pervasive mold on the inside of the unit including the drum. Upon speaking to manager John Cunning, he told me that Albo's did nothing wrong and he told me his washing machine has mold as well. The absolutely worst customer service. I even went so far as to leave a message for the young sons who are now the owners. It appears that they think that ignoring the customer is a good business strategy. EXTREMELY HARD PASS!!! read more

Albo Appliance - Appliances Near Me - Moorestown, New Jersey

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Knew the appliance I wanted and told the salesman. Rather than direct me to the appliance for a short demo, he rushed me right to his sales desk. He charged me for an "extra" electrical part for $32 he swore that I needed for the install. However the independent installer they use called me a half hour before arriving and insisted that the salesman was wrong, that I needed a different part, and it was going to now cost me $150 more, as well as his $300 regular installation fee. I think this is a scam the salesman and the installer are working. I'll be going to the BBB and NJ Consumer Affairs about ALBO. Wish I had gone to PC Richard or Best Buy instead of ALBO. read more

The service and products were wonderful. I needed to buy a washer and dryer for a rental unit. They helped with everything came and installed and removed the old units. Even had some issues with accommodating the until but Drew was wonderful And worked with me to resolve issues and get everything installed properly. read more

I went to purchase a Best range hood blower from their website. I entered in all my information and got back an email saying it was a quote. I expected someone to get in touch with me, no one ever did so I finally called, I was told they didn't ship to New York they only shipped locally. I asked for a store manager who told me they would not ship to New York. Then he asked me why I wanted to buy it from him when there were stores that were closer to me. I told him they had a very good price, he said it was probably because the item was a closeout. The item was definitely not a closeout as I had just been on the phone with the manufacturer. He was extremely rude and dismissive. Why do they advertise items online if they're not going to go through with a sale. I'm glad they're not local to me, I would hate to have to deal with them on a large item. read more

I have been long standing Albo appliance. I have always been extremely satisfied with the sales department. During the recent delivery, the delivery crew ruined my house. I didn't receive a phone call of apology and a date to fix the damages to my house. I have never experienced such unprofessionalism. I would warn you about the Albo's delivery department. read more

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Unfortunately, I find myself in the same position as many of the people in this review. We purchased a high end refrigerator, the icemaker broke and it was "covered" by their warranty. It's been eight months and still the part (in this case the entire side door) is still "backordered". They did offer an interesting solution: They would prorate a discount towards a new refrigerator! The best part is, they would use the current date (not the date of the claim) as the depreciation date. These are the worst types of dishonest dealers. DO NOT BUY. read more

AWFUL - stay away! I never want to shame anyones business but after multiple issues over the past months and nothing has being resolved, I dont want anyone else to have to go through this. My microwave was delivered damaged (not their fault - the door was damaged) I called to let them know. They finally delivered a new one after multiple calls and nagging to them. This was almost a year ago. No one has installed it STILL. They keep saying someone will call me to schedule. I gave up on this. Then - my dishwasher almost caught fire. Less than a year old and also purchased from them. Totally not their fault the wheel melted into the heating element but they convinced me to buy from them because their customer service is "so much better than the big name stores". What a joke. This happened 2 weeks ago now. I went into the store the day it happened because I couldn't get ahold of them on their phone line. They scheduled an appointment to get it fixed and they literally never showed. I called and apparently spoke with a manager and he said he would get it fixed. NEVER heard from them until today. literally 2 weeks later. I took matters into my own hands and called GE. They ordered me new parts and were supposed to fix yesterday but had to cancel due to the snow (not their fault). LITERALLY THE WORST CUSTOMER SERVICE. I would hate for someone else to go through this so I wanted to share my personal experience dealing with them post purchase. read more

Purchased almost 10k worth of appliances thinking it would be better than the big stores. Nick promised stuff and completely failed 2 times. The range I purchased is broken and Nick once again in my opinion lied about trying to fix it before the holiday. He refuses to pick up the phone or deal with his sales garbage. I never questioned price one time. Never ever use this place. read more

I am very happy with the follow up from a problem I had with delivery of my appliances. Having been a long term customer of Albo... I reported an incident with the delivery/installation. All is well as the owner called me and resolved the problem. A quality business works with their customers! Well done! read more

This is always my go to place to shop for appliances. The salesmen are knowledgeable and delivery and service are always great. Their new Moorestown location is amazing. They have such a huge display of most manufacturers. read more

I purchased a new refrigerator for a smaller then average space in my kitchen. Marina, my Salesperson found a large capacity fridge for a reasonable price that would fit my space. Unfortunately, the new fridge didn't fit through the entrance way to my kitchen by only about an inch. I was very upset and gave her a frantic phone call the day it was delivered. She assured me that she will handle it and get to work to find another one that is comparable but slightly smaller. By the next day she found another refrigerator that has the same capacity and was the same price that fit through the entranceway and space in my kitchen. Marina was a great Salesperson and worked hard to make me happy with my purchase. read more

We recently purchased a refrigerator from the Mt. Holly store. At the outset, I was impressed by the large display of appliances on the showroom floor and the wide selection of brands that the store sells. We then had the pleasure of working with Otis, a knowledgeable, personable, and very patient person who thoughtfully answered all of my questions with good humor thrown in! The delivery process was also seamless. We will be needing other new appliances in the near future and despite the distance to Mt. Holly, we will be making a return visit there and will go straight to Otis for the remainder of our appliance purchases. read more

Stay away like the Plague ! They make promises and offer rebates, and its all talk. We made the mistake of purchasing an Oven, Microwave, and diswasher from these guys. What a mistake. Once they have your money, good luck. First started wth the delivery. They informed us that they would install the stove, and an independant contractor would cocntact us about installing the microwave and dish washer. They come for the delivery, and pull out the stove and say UT OH.. this is hard wired. We cant install the stove. We can leave the new one and we need to make arrangements with an electrician to disconnect and reconnect it.. I said wait, I shut off the braker and unscrewed 3 screws... poof.. it was uninstalled.. They moved the new one in place and I wired it myself. They put the microwave and dish washer in another room, with the box against the wall... surprize suprize, after they left, I went to install the microwave and there is a big hold in the box against the wall... Why wouldnt they say something or open it.. I had to drive it back to the store and exchange it. The rebate was $300 we were supposed to receive through their own rebate program.. well thats not true. Its through a 3rd party company that has worse reviews than Albo. I never recevied a rebate. We went online and did all the paperwork, only to recieve nothing. When I called, they said, OH, did you respond to the email ? What Email.. oh the one that goes to spam and says nothing about Albo, Rebate, GE.... just says respond within 10 minutes. When you call, they know all about it. Andrew our salesman has been called several times, and was supposed to resend us paperwork, never received. I called and asked for a manager several times, not happening. Talked today to Sam, he is arrogant and nasty. His answer is OH, you need to talk to Andrew. What BS. read more

Orders 4 new kitchen appliances beginning of November 2022. Salesperson said that 3 of the 4 items were in stock and we gave the 6 weeks to provide the missing microwave. Got a call the afternoon before delivery and was given the window for time no problem. When delivery arrived delivery guy said dishwasher not on the truck did anyone tell you it was not going to be delivered. He said salesperson should have called. He did not, in fact when I was in the store to give deposit My salesperson had emailed saying that only thing not stock was microwave. What happened to my dishwasher? Called to speak to salesperson, ducked call and emails when I finally got on phone he blamed Mgf and rep. Very poor customer service. Will not refer this co. Also tried to call manager, owner etc they would not give me any satisfaction for name. Said owners out of town. read more

We have bought here for 40 years and this purchase will be our last. We purchased a high end refrigerator only to have it delivered damaged. We called immediately and they said to keep it and they would replace the front of the door. We were not happy with that solution and insisted they replace unit (the freezer door was off it's track and did not open correctly). Got a call two days later saying we had to unplug and go without a fridge until they could deliver a new one with no offer of loaner. New one was delivered with EXACT SAME DENT in same location...looked like a forklift had hit them. This fridge is hard to find and by then was back ordered for months. They took both fridges and offered NO SOLUTION, just left us with out a fridge. They did refund our money but salesperson George was extremely hostile and blamed us for keeping it, he said we should have refused the first one but THEY told us to keep. You can see that they have not responded to ANY bad reviews so you can tell they clearly do not care. We ran over to Best Buy, they sent out a loaner immediately and found us the fridge within two weeks. I always try to shop local but I will go to Lakes in the future. read more

Albo Appliance - First Fridge - Appliances Near Me - Moorestown, New Jersey

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They are the nicest people when they are trying to make a sale, however, they are so inconsiderate if you have an issue after you purchase an appliance. You can never get a phone number to speak with a person who makes decisions. Whoever you speak in the store continues to tell you they are doing the best they can and there's nothing else they can do. Meanwhile, you have purchased their warranty and still have an inoperable appliance. My review may not matter because they have been in business for many years, but had I known then what I know now, I would not have made my purchase here. Word to the wise, read and pay attention to the reviews. read more

My friends, family, and I do not go anywhere else to purchase appliances for our respective homes. I had ordered a bottom freezer/refrigerator for my home that unfortunately was delivered, but I could not use do to the "baseboard"! (I was unable to pull out the freezer!) I contacted my salesperson, Otis Brooks at the Mt. Holly location, and explained the situation. He was professional, courteous, and offered to see what could be done to "right" the situation. Long story short, I received a top freezer/refrigerator that was delivered without additional cost, and the difference in the product was refunded to me. My delivery went without a hitch as well thanks to Ron and Henry (?)! Just another reason why I won't go anywhere else for appliances!!! read more

The builder of our home referred us to Albo (his appliance store) when we discovered that he hadn't built the washer/dryer closet deep enough to accommodate a standard sized washer and dryer (ahem... this was not the first nor the last of our issues, but one of the biggest). We are *incredibly* thankful that he put us in touch with Drew, who went above and beyond the call of duty to help us find machines that would fit, that were decently priced, and generally to make us happy with a space that could not work the way we had hoped it would. Highlights: * Drew did the research and sent us links to appliances that he would recommend, that fit our space (more on that in a minute), and that were within our budget. * This meant MULTIPLE emails back and forth, as the builder said he had "fixed" the closet and sent Drew new measurements - Drew initiated a new conversation about purchasing standard sized vs. "compact" machines. * We purchased a set of highly rated Electrolux standard sized machines, within our budget, and with a $100 rebate - that Drew made sure we had all the info to complete and submit (I've already received the rebate). * Albo's delivery persons had to make multiple trips trips to our house to install, again due to issues with the build. I won't bore you with the details, but I WILL say that when it became clear we had to stack the machines to get them to fit, meaning another trip (and delivery charge) and purchasing a stacking kit, Drew & his boss gave us a discount, based on the all of the issues that we had gone through. I can't say enough good things about Drew and his colleagues - we are very happy with their customer service, and thrilled with the appliances, and will definitely come back to Albo the next time we need to buy. read more

I will never shop at Albo Appliance again! After purchasing 6 appliances at once, I was treated so disrespectfully, it's unbelievable. The men who delivered the appliances broke one of my holiday decorations and didn't even tell me. They failed to install the kick plate on the refrigerator. They failed to deliver the bracket and bolts for the microwave. When I called Geoff, the manager at the Mt. Holly store, he said, "if I had a drone, I'd deliver it to you, but I don't, so you'll just have to come here and get it." When I arrived, he didn't even apologize. I called Brian, the owner, and he was no better. There is more to this appliance drama, but I will leave it with the fact that I'll be writing to the BBB, THAT IS FOR SURE! These men were unprofessional, rude and COMPLETELY disrespectful read more

I held off on posting this, but I am at the point where I want to save ANYONE else from making the same mistake I did. I own my own small business, so I always try to patronize small businesses and help the little guy. WOW, just WOW, Albo isn't the place to do this. To start with, in 2015, we ordered all LG appliances from Albo for our kitchen. They guys damaged the door of our oven when they came in the door and promised to contact LG and have a new door sent out. We spent $5000. They warned me that LG is notoriously slower with their service, which is when I should have refused the shipment, but I didn't. They never called, they never came out. I sent an email - no response. Finally got the manager who told me TOO MUCH TIME ELAPSED since they damaged the item, and they weren't responsible anymore. Then I was convinced to get a washer/dryer. Well here we are 9 months later and the 'dependable' washer is broken, it won't drain. Google this problem and it is VERY common with this washer. AND even better, ELECTROLUX is refusing to fix it in most of the machines with the problem, leaving the customer with money out of pocket and no working machine. GO TO LAKES in Medford, if you want small, go to BEST BUY if you want a warranty you can count on. Every issues I've ever had with appliances from there was handled immediately. And correctly. read more

Yes I would buy all my Appliances from Albo's and the delivery Men were great Ron and Nick. The salesman that sold me the refrigerator was good too just want to thank them again! The Williams Family read more

I recommended Albo to my daughter because I have purchased several appliances from them in the past. BIG MISTAKE. I guess that era of good customer service has passed. She bought 3 appliances in March including a dryer that broke after 3 weeks. Albo sold a defective dryer and was zero assistance in getting it replaced. Three months later she is still waiting for GE to replace 3 parts and slowly rebuild the dryer. Albo got their money and have no interest in the quality of their goods. I would dissuade everyone from going to Albo. I regret my decision and wish my daughter had bought her appliances elsewhere. read more

We used Albo's 5 years ago when we remodeled our kitchen. Drew was a great help finding exactly what we wanted. We had a house fire this past February and need to redo the kitchen. I went straight to Drew and Albo's to get our appliances. I didn't know the exact day the kitchen would be ready but they ordered them and held them for us. I just let them know we are ready and have a delivery date for next week! Thanks Albo and a special thanks to Drew for making a tough time for us, a lot easier read more

Just finished my first experience at Albo and I couldn't be happier. Drew was extremely helpful and answered all of my questions. I told him what I was looking for and showed me the best options. I didn't feel like I was being pushed into any particular option, he guided me toward finding the perfect fridge. My recommendation would be if you are shopping for a new appliance to absolutely stop in or call and ask for Drew. You won't be disappointed. Oh, did I mention our new fridge is getting delivered for FREE and in the next couple days?? Perfect experience, thanks Albo! read more

buyer beware I was sold a washer that was a NEW floor model was told new out of box it was delivered after my first load of wash it leaked all over my floor. I called JR at Albo in Audubon. I was told to call Speed queen for a repair. I was furious to have to call for a repair on a brand new washer. He said that he could come and get it but I would have to pay full price and wait for another one, so I disconnected the call with him and called speed queen I attempted to register my washer and I received a message. It was already registered February 2023 and it was repaired and returned in June 2023. What a terrible process Albo has to put used washers on their showroom and try to sell them as new out of box . If the washer did not leak, they would've gotten away with selling me a used product. Always register your products. You will find out if it's new or used. , I did not buy as is it was just new out of box is what I was told I would've never bought as is or used Also if a manager does not know the backstory, he should've never sold it to me. I also did try to call the owner, but I have not received a call back to inform him that he is running a shady business. I will never return read more

Purchased a Wolf range from Drew. He told us the price included delivery and installation, but he didn't tell us that his installers aren't certified and can't really do the job. One of the installers told me that they frequently schedule installations that the people he sends aren't qualified to do. On the first visit, they brought the range and told us, for the first time, that the gas line needed to be moved. We had the gas line moved by a plumber and asked them to come back to finish the installation. On the second visit, they left the range a foot away from the wall and said that was a complete installation. Drew refused to have his guys come back and push the oven against the wall. Had to separately hire and pay a qualified Wolf installer! read more

John gave us great service and a fantastic price. This is our third purchase from Albo. He always finds​ the best price for us. No need to go to the competition. Total waste of time shopping anywhere else and he gives us great customer service. Our washer and dryer came 2 days later! Gorgeous and with a rebate too! read more

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My husband and I had a wonderful experience with Albo Appliance in Maple Shade. We were in need of a washer ASAP. I contacted Andrew at the Maple Shade store. He was professional, knowledgeable and extremely courteous and kind. We were able to pick up our washer the next day, Our paperwork was waiting for us to sign and they immediately loaded it on my husband's truck. We could have chosen an option of free delivery, but wanted to have the washer prior to the weekend. read more

Albo is the first and only place I have bought all appliances. Otis in the Mount Holly location is wonderful!

Lame business only concerned about getting the sale. George talks the talk and then once he gets paid he is of no help or follow up at all. I would never return here which is a shame because you try to support businesses in our area but when they clearly don't get it or don't care...I'm over it. read more

terrible customer service. George in the store on KIngs Highway is one of the worst salesman. He stood there and looked at me when I was standing in front of a washing machine and didn't say anything to me for 10 min. Then he acted like he was too busy to talk. There was no one in the store. Then he got nasty when I asked a question. DO not go there. I have been there many times and bought 2 subzero refrigerators, a dishwasher and a washing machine and dryer. I will never go back there read more

My 92-year-old mother-in-law purchased over $10,000 worth of appliances for a new house. The washing machine broke in less than two years. It was fixed because she had the five year warranty. It broke again, same issue a few months later. They would not do anything except order the same part again, now they're telling us it might take five months to get the part. Once they sell you the merchandise they do not care they have no real customer service! Expecting someone to go five months without a washing machine is ridiculous. We went out bought another machine for her obviously at a different store do not shop at Albo Appliance. L. Myers ...PS I would not even give them one star but it was the only way I could post this! read more

I purchased a 36 inch cooktop from Albo's. The measurement was incorrect, it should have been a 30 inch. I had to reorder and was told the price would not change because the difference in price was going toward a restocking fee ($300). Recently, Andrew Hoser, sales person, emailed me to ask if I would be willing to leave a quick review to improve their online presence. Well this is your review. It would have been better if you'd refunded my money. Thrives never win! read more

UPDATE 6/25 - jessica, from the maple shade store called shortly after this review was posted and was instrumental in effecting the return and refund with the assistance of the owner. my comments about the GE microwave stand. the purpose of a brick and mortar company is to provide a level of service not available on the internet. in the past albo appliance (audubon, nj branch) has performed admirably in that role. we bought a ge stove whose burners were so easily dislodged that they were a danger (unstable platform to pots and pans). ge battled mightily but our albo rep, ginny, held ground ultimately replacing it with a magic chef stove. since then we bought from albo a ge microwave and a ge refrigerator and a garbage disposer. that was then, this is now. we decided to not repair our microwave (blower died) and bought from albo a lower level ge microwave , jvm7195dfww, that had the features we want. we installed it under a typical cabinet using filler blocks, as recommended, to match the cabinet overhang. the microwave rests on a rear bracket and is then raised and secured with two machine screws that screw into two anchors on the top of the microwave. (the directions call for three, but only two are available) the day after it was installed it had sagged away from the cabinet 3/8" or more. we were able to see the two anchoring spots and they had deformed the top of the cabinet by that 3/8". we dropped the front of the cabinet and reassured ourselves that the anchors were totally dependent on sheet metal for strength!!!! apparently, in ge's attempt to compete at the low level they sacrificed structural integrity. (i realize we could remove the filler blocks and crank away on the fasteners but the fasteners would go deeper into the unit than designed contacting who knows what. no consumer could possibly see this defect in any reviews. and what does this brick and mortar company do to serve a function? "we're just salesmen" and "we don't have technical people". they referred us to a ge phone number (not even facilitating the process by calling their ge rep). ge jumped right on it and said we could get a technician july 1 (six weeks hence) all we wanted is to return a structurally deficient product that is impossible for a consumer to see. easy peasy. not so in the new albo world. we've filed a bbb complaint and stopped payment with the credit card company. what a horrible way to do business. ginny, wherever you are, you're missed!!! read more

I bought a range here. I told the salesman that I had and electric stove and wanted to convert to gas. He said "No problem - we have a guy. Here is his card. He charges $200". He wasn't answering while I was in the store. When I got home I still couldn't get him until the day of delivery. So, I think, OK, I might have to wait a few days for the hookup. No. He doesn't do this. He wanted the $200 to come out and simply attach an existing gas installation to the stove. I made it very clear to the sales guy that I had a gas furnace exactly under where the stove is and all he needed to do was to lead a pipe from the basement through the floor to the stove. His scam was that I just bought the stove from him and the hookup was my problem. So the delivery guys show up. They look at the existing electric stove and say they cannot disconnect it - it's electric! (four screws and the cable is off). So, I have two stoves in the kitchen. So much for the "free haul away". In the end I had to pay someone to haul the old stove away. The guy who services my furnace was able to disconnect the old one, lead the gas pipe to the new stove and install an electric outlet behind the stove - a requirement not told me by the sales guy - in order to light any of the burners. My furnace guy charged me $150 for doing all that on short notice. Avoid this store at all costs. read more

albo sells junk! maytag washer dies after three years!!! go to home depot! read more

My husband and I have been long time customers of Albo Appliance in Maple Shade, NJ. Through the years, we have bought various appliances and are always pleased with their selection and pricing. Many times we were even able to take advantage of rebates offered by the manufacturer and/or Energy Rebates from New Jersey. Timing is everything! Last month, our washer broke while doing a load of laundry and wouldn't drain the water out. We debated on having the washer repaired, but since it was over 12 years old, we decided to replace our washer with a new high efficiency washer. I knew that I wanted a top load washer without an agitator so I could fit more laundry into the machine. Without hesitation I went to Albo. Years ago we randomly had John Cunning as our salesman and since then have always dealt with him. John is extremely knowledgeable, honest and has always given my husband and I guidance on which brands are more reliable. John is my go to appliance guy and salesman extraordinaire! He does not automatically recommend that a customer purchase the high end model of whatever appliance you need, but rather the best appliance that will fit your current needs. Once again, John helped me compare the models of washers that I had been considering and assisted me in making an educated choice. Since we have a previous purchase history and I was curious how old our dryer was, John had me guess and then told me that our dryer was 10 years old. I thought it would be wise to be proactive because it would only be a matter of time before the dryer stopped working. Besides, it does look nicer to have a matching washer and dryer. John did not pressure me or try to up sell like is done today in so many stores! Three days later my washer and dryer were delivered and set up. I am very happy with my purchase and love the way my new washer and dryer chimes at the end of the cycle instead of buzz like my old washer and dryer! If you are searching for a store with high quality plus a large variety of appliances at the lowest price, plus free delivery, Albo Appliance is the place to go! read more