Kenny is always friendly and professional. Works well with our needs and is always ready to assist us with special issues.

Have used this company at my last two houses and keep giving them chances to do the right thing but customer service doesn't seem to be a priority for them. THREE times they have failed to close the gate to my backyard. The first time my Great Dane got loose and was almost struck by a car. Their response was "we will put it in the notes to be sure it doesn't happen again." The SECOND time all three of my dogs got out and a man tried to attack one with a shovel. It took us five hours to get him back and we found him by following his bloody footprints. AGAIN we were told "we'll put it in the notes." The THIRD time all three dogs got loose and were 100 yards from a 4 lane highway when caught. Guess the response..."we will put it in the notes." Supposedly the branch manager was going to call me Monday, that didn't happen. I do not think it is too much to ask for grown adults to close a gate, very simple task. Especially when they know you have pets living back there because they asked you to put them up for service. A triple oversight is completely inexcusable. I also think a "sorry, we will make a note" doesn't cover it after THREE times. So I cannot stress enough if you are looking for a group of careless and inconsiderate individuals then Berret is the place for you. If customer service and attention to detail is important to you then choose literally ANYONE else. Also, we had to call all the time for them to come back because we seemed to always have "pests" even after treatments. read more

This company is a scam! They charge your credit card every month $42.22 and only come once a quarter??? I had to call them up to get them to come back to get the bugs under control in my new home! When they arrived for ONLY the 2nd time they told me they could not spray the inside of my house because his equipment was stolen?? What kind of company is this that charges you constantly and does not do the job you pay them for! I called up asking for a manager to call me and no call back! This company is a joke! Beware!!! read more

Best value in the market! Very professional and knowledgeable in their work. Gives courtesy calls prior to arrival. We are very satisfied customers and we recommend switching to Berrett Pest Control. 5 stars read more

I have had a horrible experience with this company. I used their quarterly preventive service for my rental property for years, and the house has become completely infested with rodents/pests. I had another company come out to help advise the issue and they found the main point of entry on the roof which Berrett had failed to ever notice. It's difficult to get someone helpful when you call, it's a different person every time, you're on hold forever, they say a manager will call you back but they don't. They say they will give you a refund but it never shows up. I do not recommend working with them. read more

We have enjoyed every Technician we've had. Thanks Matt for making it personable and professional! Amazing job! read more

Russ was an exceptional technician! He was very thorough, knowledgeable, and kind. We appreciate him coming to inspect our new home and giving us the peace of mind that we needed. We would definitely welcome working with him again! read more

Absolute pleasure to have Matt, our technician at Berrett's, treat our home for pests. I know this may sound odd, but he feels like part of the family! Pets love him, kids love him, we love him! We can't wait to see you again in 3 months Matt!! THANK YOU :) read more

We've been using Berrett for a few years now and every tech sent to our home has done an exceptional job. Im charged monthly and they not only provide a quarterly service but they come right out if i have any bug issues in between. Our last Tech Michael was courteous, professional and responded /answered every question/concern I had for this time of the year. Thank you Berrett for your service. read more

Matt was excellent! I appreciated his communication, friendliness, and professionalism!

This is absolutely the most inconsiderate unprofessional company. I have had more than five appointments randomly cancelled DAY OF without notice, no contact, nothing. Then they put it on the customer to reschedule a new appointment which could be weeks out. They tell you that this is something that doesn't happen all the time which it happened to me five times in the past six months. They will confirm the appointment through a text message the day before your appointment. But then the day of it's like a ghost town and you don't hear a word. And then you have to call and make a new appointment. But who knows if they'll actually show up. My very first appointment I had to call the manager because the guy that showed up took my phone number from my account and started texting me inappropriate messages. I didn't realize until I was five months into this that you could have monthly sprayings done (for bugs) but they don't tell you that. I had to ask for them to come back out because I saw cockroaches and they said "well you're paying for the service you can get a monthly free spray". Again I was not informed until months into the service that I was already paying for. I don't know how this place is still running but this place is down to waste your time and money. read more

Had Brad over today and was awesome! Rates are competitive and went with them based on reviews.

Evan the technician was very, very thorough and took his time in doing a good job. Extremely pleasant and knowledgeable as all of their employees have been to me in the last few years. That is why I return. read more

Sergio is excellent: knowledgeable, thorough, courteous, friendly, pays attention to detail, and remembers my preferences.

Great service. Very knowledgeable. They are very good at letting you know exactly what they are doing it and how. Always able to speak to a live person. read more

Sergio at Berrett has changed our lives! I was so uncomfortable with our pest issue that I used to look at realty listings and seriously wanted to move. We spent three+ years trying almost every pest company in Austin. Once Sergio started our pest control, we felt happier and safer in our home. The pests are gone! Sergio listened to the issue, shared his plan of attack, and I really appreciate that he is always our technician. It gives him the chance to reassess and figure out next steps. read more

Great and friendly service by our regular pest control technician, Matt! Would recommend to anyone!

Technician Steve was GREAT! Listened well, made great suggestions and completed a through service. BERRETT CUSTOMER FOR LIFE. After using a lawn service to do my pest control... I switched over to the specialist. Thank you!!! read more

They were excellent. I had rats due to a hole in my bathroom sink. They took care of everything for me, removed the dead rat, and were so nice and helpful. Even when I was freaking out about the rats (I couldn't be in the room with them when they were removing the dead rat because it was so gross) They were just great through it all. When I called the office they all were helpful. Very pleased. Would definitely use them again. read more

Mike has been instrumental and focused on treating the condo optimally. He arrived timely and left a very good impression to our tenants that live in the condo. Mike is a real asset, customer oriented. a real keeper!! will use your services again. thank you George read more

I've used their service for almost a year now and I am completely satisfied. Other than a few spiders I haven't had any issues. They are thorough and hassle free. I get a text when the next scheduled visit is coming up and I'm not required to be home so it's never an issue unless I need an in home spray. The price can't be beat and every worker I have met thus far has been very polite and knowledgeable. read more

I have used Berrett Pest Control for several years and appreciate their friendly and responsive management. Matt has performed regular scheduled appointments at my house and always provides great service with a smile, including responding to my questions and requests. read more

Kenneth is always a pleasure! He comes in with a great attitude and gets the job done while also being very personable & professional. We are very happy with our pest control service. Removed wasp nests & ant hills! Thank you! read more

Outstanding service performed by Mr. Caballero, his attention to detail were noted. I wasn't surprised after getting to know him as an individual in a very short period of time. He is a man of faith and it reflected in his action "in all that you do, do it for the glory of God." We were blessed by his presence. Thanks Pedro...until we meet again, be blessed and bless someone else along the way. read more

We've been using this company for two years and really appreciate the service they provide. Our technician today, Pedro Caballero, was very polite and did a great job. Thank you, Berrett! read more

They trapped a cat,., possum, and one out of 5 raccoons. The flashing they put over the holes where the raccoon chewed through a wall were patched and kept the coon. out. I was given good recommendations to help keep them out. The manager was helpful and customer oriented. FYI they do not do any animal clean up. read more

Frank was super helpful and guided me to the best pest control options moving forward. He really went the extra mile and its appreciated!

Matt is great! He is always friendly, courteous, and respectful of my home. More importantly, he's respectful of my yard - he knows how picky I am about my garden! But seriously, he's the best and I hope to stay on his route for a long time. Many thanks to Matt! read more

First 6 months or so, everything was fine. I would even make an effort to tip their techs. Then they stopped giving us advanced notifications on the day they were scheduled to show up. They had always called an hour to half hour ahead on the scheduled day. Then they just stopped trying to come inside the house. We had repeating ant and wasp infestations in the yard. They did nothing preventative, just reactive and even that was half assed at best. Typical of businesses now days, do anything to get in the door and nothing once they get there. read more

Jesse was on time and it turns out that we didn't have a rodent control problem as a previous company had told us. He inspected the attic space which the previous company did not do to confirm. Thank you for your honest service. I would recommend your service to anyone! read more

Berrett Pest Control service is great. The technicians and staff are great!

Joel was very thorough with the treatment around our house. I appreciate the detailed service notes and attention to detail to ensure we're receiving great service and a pleasant experience with less insects around our home. Thank you!! read more

Scheduled a termite inspection for my pier and beam house. The technician (Jesse) arrived on time and was a nice enough guy -- BUT he did not even attempt to enter the crawlspace (contrary to his post visit "service completed" notes in which he says "I attempted to crawl the crawl space but was not able to access all the way back"). He laid on the ground on his stomach, looking into the crawlspace from the exterior perimeter of the house, and shined his weak iPhone light into the crawlspace for a minute before telling me he didn't have his crawl suit with him, didn't have a light with him (other than the weak light on his iPhone), wouldn't be able to enter the crawlspace. He offered to walk around the outside perimeter of the house to look for signs of termites, but I told him not to bother -- as it's impossible to inspect for termites without entering the crawlspace and looking at the beams throughout. Before leaving he said he'd have "Evan" come out the following afternoon and do the inspection -- because Evan would be able to enter the crawlspace and do a proper inspection. But no sign of Evan today and when I called the office to see if anyone was scheduled to come out today, they said nobody is scheduled to come out and there is nobody except Jesse that services this area. They offered to send Jesse back out again, but what's the point? Total waste of time; the incompetence and dishonesty are very disappointing. (I also should add that I have been in the crawlspace myself recently and there is definitely sufficient space for Jesse to be able to access the crawlspace and do a proper inspection. He just wasn't prepared (no crawl suit, no light) and didn't want to do so.) read more

Great job. Haven't seen any ants or bugs in my house since yall started back in February.

Ray was great very nice polite young man would recommend this company and Ray anytime will be useing this company in future and requesting Ray to do the job thankyou read more

James was awesome ! Very respectful of time and my home , extremely thorough, good small talk, informative and gave great tips ! I would hope to have him as my technician again! read more

Kris was great.....Berrett Pest control should be happy to have Kris on Board......

Kris Leek was great! I appreciated him giving me a call ahead of time to confirm his ETA. He was super friendly, informative and helpful. I'll be giving him a call for mosquito treatments in the future and already passed along his contact info to friends. read more

Do not use Berrett Pest Control. The first service was great. The second service the guy never showed up after I specifically took off work and boarded my dogs that day to have them come service my house. They roped me into a monthly contract that I was unaware of. When I tried to call and cancel after continuously being charged monthly - they wouldn't cancel it. read more

Frank was very helpful and clearly explained all of the options for treatment inside and out.