I recently bought a Bullfrog spa from Berkeley Heat. Decided to give them 5 stars, not because everything went perfectly, but because when things went wrong they went above and beyond my expectations to make everything right. To start, they gave me a very competitive price. Then I received the spa 2 weeks ahead of schedule. Everything good so far. Unfortunately, the electrician that they recommended for the install accidentally nicked one of the pipes when he was running the conduit. Not good. However, the electrician worked with Berkeley Heat to get a replacement part and then offered to do the installation for free, including materials! I didn't accept his offer because I didn't think it fair that he should have to come out of pocket for a mistake that he fixed, but he still gave me a discount and even gave us a bottle of champagne as a gift to say that he was sorry for the mistake. I was concerned that the repair voided the Bullfrog warranty, so Berkeley Heat even signed a document agreeing to cover any parts under warranty that Bullfrog refused to cover. Finally, they gave me some additional chemicals for free and were very responsive during the entire ordeal. Amazing service that exceeded my expectations! read more

We live in Petaluma. Jorge came to our house this morning and serviced both of our gas fireplaces. We could not be happier. He was fast, efficient and took care to keep our home clean and demonstrated good COVID safety. Both our fireplaces look terrific. read more

We bought a corner gas fireplace plus installation from these guys in 2013 and all went well and smooth. Recently we went back to purchase and install a second unit in a second property but we fell into so issues with the contractor who we found out wasn't licensed so we paused the project and even went in a different direction with the design. We spoke with a salesperson to return the unit because one it was way too big for the space and second was not able to be installed due to city inspectors not allowing it. Tubmakers took back the unit, mind you, it was still in its shipping materials unopened and they will not refund my money. they want to give me store credit for $3,500. There is no return policy written on the order form, receipt or website. I have been calling for the past 6 months to get in touch with the owner named Dan Waitz I believe and still no solution. I am now looking to take them to small claims. read more

I purchased a gas fireplace insert (Nic was super helpful) only to find out that my existing insert worked just fine! So, I no longer needed the new insert. Dan was a gentleman and reimbursed me in full. read more

I would definitely recommend this company to friends. i found exactly what I was looking for in thanks to Nick, the salesperson, who asked the right questions and explained some details that helped me choose the right fireplace which happened to be in stock. The installer was a pleasure to work with: punctual, knowledgeable, polite. Left the area nice and clean despite the job being quite messy. Everything was done exactly as promised. read more

Nic Leone was stellar. He gave me information about fireplace inserts and showed me different floor models. All was seamless. Moises from Pendergrast Masonry did a perfect job installing and dealing with city inspection - he knew more than the inspector. Moises was gracious and helpful. A delightful experience. read more

I recently purchased the Caldera Kauai spa - and that has turned out to be the best thing I've ever bought for myself. Just an amazing spa in every way, from the appearance and fabulous jets to the easy maintenance with the Freshwater salt system that may be a Caldera exclusive - not sure. The showroom experience was quite good. Nic was helpful, informative, and they had a "sister tub" that I could actually experience and that sealed the deal. A little weird to hot tub in a showroom with people around, but whatever. It was a HUGE decision. The most outstanding part of the experience came after the delivery. Their set-up person, Cesar, who installed my cover lifter and installed and set up the salt system was absolutely amazing. Warm, friendly, helpful - took his time and left me with confidence that I could maintain my fabulous new spa with relative ease. This was the most costly self-indulgence I've ever undertaken and I have ZERO regrets - truly a life-long dream come true. Thanks, Berkeley Heat/Tubmakers for your role in making this a reality. read more

I had a centrally located, brick, 2-sided fireplace that I wanted to replace with a gas unit. This project was a big one, and required a large demo, running gas and electric lines, framing a new footprint, yet retrofitting the hearth to the existing size. I also installed and replaced 10 new ceiling lights and had a lot ceiling patching done. Lots of moving parts. Raincrow Aum, Bluejay Feldman and their very efficient and experienced team worked with me with all of these details. Their attention to detail in all respects made for a beautiful installation. They were respectful with daily cleanup, which made living in the house during the remodel, much more pleasant. I could not be happier with my choice of contractors with this project. Ask about Raincrow when you speak to Nic or Cesar at the showroom if you are looking for a fairly priced and professional contractor to install your new fireplace unit. read more

Usually Ill shop around before I drop this kind of money on something, but in this situation. Nic, Moises and team nailed it on the first try. Really nice store full of options for inserts, frames, etc and excellent install team. Full price operation but worth it! Great job Nic and team! Highly recommended! read more

Looking for a gas fireplace insert and a friend told me about Berkeley Heat. Nick provided me with all necessary information and helped me pick out the right insert with many different options. He was very patience and professional throughout the process. Thank you. read more

Got a smoking deal on a great tub. Was able to wet test the spa as they keep the Martinique ready to go in their show room. They threw in a bunch of extras and even held up a delivery to get my spa to me quickly. Nick Dan and Ceser all super chill great people i would recommend seeing them for the best deal and service which doesnt always come hand in hand' these days. read more

We have purchased 2 units from them and referred several clients. All of our experiences have been successful. If you need an installer, they recommend people to install who are very professional and know their job. read more

Fantastic service, response, installation. Mic was very knowledgeable salesman and Moise installed the unit quickly. It was effortless for me- even though I had to pull a city permit. We love our Regency fireplace. It's so easy to operate and has already quickly warmed us up on cold mornings. It beautiful too. I should have done this years ago. I love it. read more

These guys are so helpful! We bought a fireplace from them, then a hot tub and both times they've been very knowledgeable. They give you the facts, not just try to sell you something. The followup service is very strong and the products they sell are top quality. The showroom isn't fancy but the people are terrific! read more

I shop here for hot tub supplies. The staff is very knowledgeable and helpful and they stock a wide variety of products. The times I have gone I was ably helped by Nick. I definitely recommend this shop. read more

Overall everything turned out great. Dan was very helpful and has continued to answer every one of my MANY questions being a first time spa owner. He even talked me into a spa costing less than what I inquired about as he felt it was a better match for my needs. I got the Caldera Tarino running on 120v and it is fantastic. I didnt believe for a second that my electricity bill would only be $25 more a month. It is set at 104 and left there all month. I have used the spa almost every single night since i got it. Certainly if you plan on having bunch of people in the spa for longer than 30 minutes, 220v is the way to go. The spa goes from 104 to 102 in about 25-30 minutes depending on ambient and jet usage. But for my wife and I it is really perfect. The only sort of negative thing I can say about my experience with Berkeley heat was the quote was quite a bit higher than 2 other quotes I got. But they had no issues matching that price. Just do your research before buying anything these days. I don't think they were trying to rip me off as much as the spa was new to the market and they had given me a price based on a comparable spa from Bullfrog. But I do wonder if I would have ended up paying the extra $1200 without any mention of the price inaccuracy. :) All in all a great experience though. read more

This is our third hot tub purchase over 35 years so we're familiar with the process. Our last tub died after 14 years and we were anxious to get a new one quickly and ready to purchase when we found the right tub and dealer. We researched, found several tubs and put money down on one. BUT, they were unwilling, unable (due to corporate speak) to deliver in a timely manner and didn't really care about the sale. Then we returned to the place of our very first hot tub purchase (Tubmakers). Nic was delightful as a salesperson, caring, not pushy but informative and willing to make things happen. From purchase to delivery and install to ordering and delivering a few extra parts he and his crew (both Ceasars) were outstanding. I am confident that we made the right choice and as a long time tub owner I know that problems will occur and you are only as good as the people you rely on to back the tub up. I would highly recommend Berkeley Heat. read more

we hired an independent contractor of our own to do the installation but Berkeley Heat tells me they wiil not deliver the tub unless and until I withdraw the prior post. I have paid over $6k to them and will also have to pay my contractor for standing by read more

The staff at Berkeley Heat are very knowledgeable! The purchasing process was professional, easy and efficient. They recommended Raincrow for the installation. I used my contractor for the demolition and framing and hired a tile professional to do the finishing tile work. Two months ahead of the agreed upon dates for the fireplace demo, installation and tile work, we met with Raincrow and agreed to a schedule -- two months out to accommodate their very busy schedules. A few days before the installation work was to be done we had a difficult time getting a response from Raincrow -- we called and texted multiple times. Finally, I contacted Berkeley Heat and they immediately reached out to him -- and I got a return call. Unfortunately the agreed upon date was not honored by Raincrow. This put my contractor and the tile installer in a bind with their schedules. My contractor moved mountains to revise his schedule. Unfortunately the tile installer wasn't able to make the accommodation but offered to work over the weekend a month from the originally scheduled date. While I am pleased with the installation work by Raincrow, who is very skilled, I am not pleased with the lack of honoring that agreed upon date which put the other professions in a bind. His communication was lacking and the lack of honoring the timeline means I'll be living in a construction zone for an extra month. read more

A big thanks to Nic for helping me light our Regency fireplace that was turned off by some workmen. He explained it so well over the phone, even though I didn't think I could do it, but I did! I so appreciate his immediate help and giving me the confidence. My husband and I love the beautiful gas fireplace we purchased from Berkeley Heat a couple of years ago. With people like Nick it is good to know this is a wonderful place to buy and get advice about the product. Thank you so much! read more

Cesar has been super helpful and patient explaining everything to us as we are getting a used hot tub up and running. He's answers questions, searched for parts, corresponded with distributors, etc. really appreciate this place and their service! read more

We contacted Berkeley Heat to install a gas fireplace. Our existing fireplace was too small so they recommended a log set, something we never heard about before. Both the folks at Berkeley Heat and their fireplace installer were very professional, super supportive and responsive. They were flexible when we had some problems with the plumber we hired to run the gas line, and kept the unit at their store for as long as we needed. We love our fireplace! I highly recommend them. read more

Niccolo and Dan were really knowledgeable and patient when I went in to buy an Infrared sauna. I called around to compare prices and I got a really good deal with Berkeley Heat. They explained the costs, and the delivery and installation process and it pretty much as they said it would, and were very easy to get on the phone whenever I had additional questions. Super excited about the sauna now! I had a very positive experience with this company and highly recommend them. Plus Niccolo is a stone cold fox. read more

My wife and I had a great experience with Berkeley Heat this Fall, buying an A7 tub for our backyard remodel in Orinda. Nic was our salesperson and we also had great assistance from Cesar on the install and in figuring out the cover lifter. They kept us posted regularly on the tub delivery schedule. They were honest on the various pricing issues and we'd recommend them to others who are considering purchasing a spa. read more

Outstanding sales information; Great purchase experience; Excellent installation of ALL it took to get us our Regency Gas Firelace! THANK YOU BERKELEY HEAT!! read more

Update - PG&E had to turn off our gas, and they couldn't figure out how to turn the fireplace pilot back on (!) I called Berkeley Heat, who referred me to Jorge, who came the next day--at no charge--and turned the pilot on and I have my fireplace working again! Really love that fireplace, and Berkeley Heat! read more

Great showroom, knowledgeable staff. I've purchased 3 spas and 3 stoves/fire places from Nick and Dan over the years. They are a great local resource who deliver on their commitments and provide excellent service. read more

Delivery was delayed, but Nick made it worth waiting for. Great customer care and service. Would highly recommend!

We love our gas fireplace insert! Dan the owner was a pleasure to work with, and Moises the installer was excellent. If you have the old wood burning fireplace you need to get this--remote controls flame height, fan speed, temp. Etc....and no worry about spare the air days. Also see reviews under Tubmakers Heat--same business. read more

Written on behalf of my mom, Barbara Smith (computer savvy...uh, no). "Three weeks ago I ordered a new gas fireplace from Berkeley Heat. The person who waited on me was knowledgeable and efficient. He knew his product. The fireplace equipment arrived a week later as promised. Gary, one of their workers, installed the fireplace in about two hours. When he left, I couldn't tell he'd been there. I cannot recommend Berkeley Heat enough...everything went as promised and what more can you ask? read more

Knowledgeable, friendly and willing to work through your decision. Pricing is fair. Also assisted in referrals for installation too. No reason to work with anyone else if you are serious about getting a fireplace insert for your home. read more

Tub delivered, set, electric hooked up, in record time. All perfecto. Nic, Cesar, Julio, and Mario, fantastic job.

Moises and Isaac were meticulous at the installation. New fireplace was worth the wait.

Thanks to Nic, Moises and the Plumber. They just Installed a Fireplace Insert into my home. It looks great and works great! We use it almost everyday. We recommend Berkeley Heat. They took the order and within 2 weeks it was installed. Thanks Again! read more

I just purchased a fireplace insert from Berkeley Heat. Very satisfied with the service, scheduling and installation. Nick was very courteous and timely. The installation guys they sent out were great as well. Completely satisfied. read more

I had a great experience getting a gas fireplace insert from Berkeley Heat. Nick is very informative, and direct. He also recommended a plumber and installer both of whom were great. My new gas fireplace was installed last week and our whole family doesn't want to leave the cozy, warm living room. Laura Berkeley read more

Fabulous job by Moises Campos of Pendergrast Masonry and his team installing a gas fireplace insert in our 1936 Berkeley home today. We recommend them highly, and the fireplace insert works beautifully. read more

Excellent products, and good sales service. Moises the installer did an excellent job, and is a very nice guy besides. The insert, a Regency creates a beautiful fire and ambience in the room and heats about far more than the living room that it's located in, I highly recommend. Larry read more

It was a pleasure to work with Dan before and after ordering our Japanese soaking tub (ofuro). He answered all our questions or quickly got the answers we needed. Cesar and his coworker did an amazing job of installing the unit in a very difficult place that required careful and precise maneuvering. Overall, an excellent experience and the teak tub is a superb piece of craftsmanship - a real work of art! Berkeley Heat is one of the best companies that I have done business with in the Bay Area. read more

We love our new gas fireplace insert and the service we received from Berkeley Heat. Dan provided honest pricing and was willing to work with us to match competitor quotes without compromising installation materials or services. He helped us save over $500 for the total cost of the fireplace plus installation! His installation contractor, Moises, came to install the gas line and prepped the old fireplace and chimney two days after we paid for the fireplace insert, and returned to install it one day after it was delivered by the manufacturer. The turnaround time from point of sales to installation completion was one and a half week -- try beating that! Thank you much, Dan! read more