My husband and I went to check out the Regency fireplaces and get some information on converting our wood fireplace to a gas insert at Berkeley Heat in Berkeley CA. We were greeted by a kind young man named Cesar. Cesar helped answer all of our questions and helped to make our decision to move forward with our new fireplace very easy, & along will all my emails to him he remained very helpful and pleasant. We made our deposit to get the ball rolling and another kind man named Fernando came to our home to do all of our measurements for the install. Needless to say we are very happy and can not wait for it to get chilly ! read more

Wow, these guys go above and beyond! So very kind of you to help me get all the stuff right for setting up my new tub. Really appreciate the friendly staff and yeah Darrian going the extra mile to make sure I had everything I needed. Thank you guys so much! read more

I live in Pacifica & went all the way to Berkeley to purchase a gas insert from Berkeley Heat due to the stellar Yelp reviews - it was worth the trip! Buying: Nic helped us through the whole process - from looking at the different options in-store, to selecting the design we wanted, to purchasing and installing the fireplace. We are typically big researchers and were really happy with Nic's thorough answers to our questions. Measuring: Through Nic, we found our contractor (Raincrow) who visited on two separate occasions - first to confirm the measurements, and second for the installation. Nic waited to order the fireplace until we had the final measurements, to ensure we would have just the right fit. Installing: We really appreciated Raincrow's attention to detail - he built an ad hoc tented structure around our fireplace to ensure no dust would escape the area. Our install wasn't easy - he had to actually cut brick out of our existing fireplace to make room for the insert. Nevertheless, it was done in one day - he even customized the size of our backplate so we wouldn't have too much extra trim showing. Pro-tip: Consider customizing the size of the backing plate. Also, consider a heat deflector if you're going to mount a tv on top of the fireplace - it's very subtle and keeps the area above the fireplace much cooler. Overall, couldn't be happier with our experience at Berkeley heat, including the cost, service, and quality of the gas insert! read more

Berkeley Heat - LR14E - Hot Tub & Pool Near Me - Berkeley, California

I live in Mill Valley but drove to Berkeley Heat to purchase my regency fireplace because family member in East Bay recommended them. Great experience. I had been wanting gas insert for about 5+ years but put it off because I thought it would be a painful home project. Berkeley heat made it seamless. I had all the dimensions so I purchased my unit on my first visit. Within a few hours of leaving the showroom Raincrow the fireplace installer called and setup appt. for preinstallation check. He gave me a honest estimate for install as well as running a gas line to my fireplace. Within a week of signing off he and his team came out with my unit and did a very professional installation. Even gave me a training on the remote control. Raincrow and his team were great and so was Nic at Berkeley Heat helping me select the right fireplace. It's not even winter but I am already thinking this was money well spent. read more

Berkeley Heat - After - Hot Tub & Pool Near Me - Berkeley, California

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In August 2022 we paid c. $15,000. not including tax, delivery or installation, to Berkeley Heat for a Finnleo Sauna 360 Northstar outdoor sauna. It came with a 2-year warranty for parts and on-site labor. Shortly after installation by a Berkeley Heat authorized installer, the lower door hinge came off and was repaired under the warranty,. Recently the entire door was found on the ground but this time Nic at Berkeley Heat blamed: (1) the location. The location, however, couldn't be more secure for an outdoor sauna. It is not only under a deck, but also within a fenced area, (2) the wind as an "act of god" which they claim voided the contract. No other item in the area, however, was disturbed. This included a cotton towel, a plastic pail and a small lawn chair. If the location were any more protected, it would be an indoor sauna! (3) Berkeley Heat mentioned that there was a small vent under the seat that should be closed to prevent air entering and building up pressure that could blow out the door. This appears to be an obvious design flaw and is not included in the instruction materials we received with the sauna. In brief, we'd like the sauna door repaired, or the full amount we paid Berkeley Heat refunded, since without a door we're unable to use the sauna. read more

We just got two gas inserts and a log set for our three fireplaces. We could not be happier. I worked with Nick and then Dan in the store. They were very helpful and Dan made it possible for us to get hundreds of dollars in rebates and take advantage of a sale. It turned out to be much much less than Summit in Castro Valley. The installer Moises was fabulous. He was always on time and really knows his craft. He had really good ideas about ascetics and working with our old Berkeley fireplaces. His crew was great and cleaned up every day. They get an A++. I have already recommended all of them to my friends. No more no burn days in our house! read more

Berkeley Heat - Hot Tub & Pool Near Me - Berkeley, California

Updated to three stars A sales person reached out to me and apologized for the service I received. I appreciated the email, even if my experience in the store was subpar. I understand that these are stressful times and we all have bad days. The other reviews seem positive, so maybe I just went in on a bad day. read more

I've been doing business with these folks for years. First purchase was a pellet stove which lasted 10 plus years with no issues! Just upgraded to a gas insert and wondering why it took me so long!!!. Nic was very knowledgeable and helpful. Their subcontractors were/are very professional and accommodating. The Jack Russel in the showroom was an added plus! Thanks again Berk Heat! read more

What a stellar experience from start to finish, and now months beyond! I can't say enough about how positive our experience was and has been with everyone we encountered through and with Berkeley Heat - but I'll try. After entering Berkeley Heat's showroom, we were casually approached by the manager, Nic Leone, and immediately took to his low key sales approach. Nic was extremely helpful, informative, accommodating and more than happy to answer my oh-so numerous questions - at that time, later by phone/email, and when we returned to purchase our Caldera Martinique Spa. Nic provided us with a list of his go-to independent contractors that we'd need to work with in taking the steps necessary to get our spa set up and going. Honestly, it initially bothered me a bit that we were the ones to coordinate this (not the store), but as we moved through the process it quickly became clear that doing so served us better as things could be performed on our schedule. Not only that, but these individuals were exceptionally service minded, had very reasonable prices, and wanted to ensure we were happy with the work they performed! Julio was our "go-to" for helping us demolish our old & ailing hot tub, and a portion of our deck to make room in our backyard to accommodate the spa. He did a great job of demolition and removing all of the remnants/debris from our property - and did so with amazing speed! Juan was our "go-to" contractor for many tasks involved in pouring a concrete pad. So that meant leveling the ground, putting down gravel and rebar to provide a strong and stable base for our spa; and ensure that the placement, size, and shape and placement of the concrete pan was exactly as we desired and level. Juan and his crew really worked well as a team, and clearly enjoyed the job and each other despite the labor of the task at hand. It started raining shortly after the concrete was poured and Juan took great care to protect the newly poured concrete so its strength wouldn't be compromised; and informed us that the shift in weather would delay its ability to fully cure by a couple of days. Julio was also our "go-to" for delivery of our spa; and advised us of several minor adjustments we would need to make prior to delivery such that there was a clear, unobstructed path to the back. Oh my goodness, it took a team of five to get the spa to our backyard, over the remaining deck, and onto a newly laid concrete pad, ensuring nothing was damaged in route and that the spa was exactly where we wanted it on the pad. Again, a team that worked well together and got the job done quickly and to our satisfaction. After delivery, we still had a bit of electrical work to be performed (by our own electrician; however it's worth noting that Nic did have a resource for that should one need it). Once that was done, we were ready for the final few steps to be completed before we could start filling the spa and anticipate using all those marvelous jets. Cesar was our next, and final "go-to" contact; and one with an amazing knowledge base, customer service orientation, and superb follow-through! Cesar installed the Ozone System (an optional product), and thoroughly wiped down the spa before we began to add water; then he moved onto installing the cover lift (which I highly recommend). Afterwards, he took me through using the control panel, adding chemicals and patiently answering my long list of questions. Nic and Cesar have both been awesome with periodical follow-ups to see if I have any questions or concerns. This has been a totally positive experience, and I definitely recommend Berkeley Heat, Nic and his team of contractors! read more

Berkeley Heat - Martinique Spa - Love It! - Hot Tub & Pool Near Me - Berkeley, California

One year into a dispute with this company, I would like to report on the nightmarish experience (still ongoing) I have had with this company. I purchased a Regency gas fireplace from Berkeley Heat Tubmakers on 3/04/20, which was only installed on October 30th, due to the pandemic. I based my choice on a model I had seen in their showroom, which I was told, could be customized according to my preferences. In short, I ordered one model, and a different one was delivered and installed! Initially, I thought my unit was defective, or that the flame needed to be adjusted, as there were mostly red embers. I was repeatedly told my unit was working according to specifications. As I found out 3 months into the dispute, we were talking about 2 different models, which Berkeley Heat was obviously aware of, but they cynically kept up the pretense. At that point, the manager revealed that I had not seen this unit, because it had not been in the showroom! They had switched the unit, under the pretext that I had chosen a faceplate that was not available for the unit I had chosen. However, the faceplate was a minor detail that I would have readily given up on, in favor of the model I had chosen. But most importantly, they never disclosed that I would be getting a different model! I never even received a quote for that model. After I received the initial quote on the model I had chosen, the following email was the invoice, which carried the correct number of the model they dug up from their warehouse for me, but I knew nothing about the model numbers, I had clearly pointed to the model I wanted, which showed rich, yellow flames. I was defrauded! Eventually, Regency offered to exchange the model that had been dumped on me (an older model, according to the installer), for the model I had chosen in the first place, but entirely at my expense. I had already paid $6,150 to have this one installed, in addition to the $5,200 for the unit itself. The new unit (the one I had originally ordered), would be installed at an additional cost of $1000. After much haggling, it was clear that I would have to pay for installation, and an Exchange Agreement was issued by the company. According to my lawyer, it was poorly crafted and rife with inconsistencies, so he revised it. Regency deemed the new, signed, Exchange Agreement unacceptable (they always insisted that this was a case of buyer's remorse), and finally rescinded their offer to replace my current one, had not held the proposed unit for the "Exchange", which clearly demonstrates that they had never intended to honor their offer. It had all been a bluff! To add insult to injury, I ended up returning the faceplate (worth several hundred dollars), and was denied reimbursement! Besides the dismissive and arrogant (bordering on insulting) customer service I received from Berkeley Heat and Regency, blatant dishonesty is at the root of the problem. read more

I took them to a court and a judge gave me awards for 2/3 of the price I paid. But they appealed the first judge's decision and we went back to the court again. But second judge awarded me for 85% of the price I paid. So I won. read more

We've enjoyed the tub that we got from Berkeley Heat and we've gotten some great customer service from Nick in the past when they forgot to deliver some items at the time of the purchase. We now have a malfunctioning pump and I called last week to ask whether it would require replacement. Nick said that Jose Galvin would call within a day or two to schedule an inspection. After waiting one week, I called to follow up and received the lowest level of customer service and a heaping dose of disrespect when Assistant Manager Ladarian eventually answered the phone after interrupting me to put me on hold to take another call. He continued to consistently interrupt me and spoke over me, even characterizing my efforts to speak with him as "arguing." He never allowed me to complete a sentence and never substantively responded to even the most basic questions. I tried to advise him that it was objectively inappropriate to "argue" with a customer, but he told me that he was too busy and the store was too understaffed to provide better service. I resigned myself to calling again when Nick (the manager) returns from vacation, and I'm hopeful that Ladarian can receive appropriate training and guidance to make the repair experience less challenging. Minimally, the customer whose expectations have not been met and who received empty assurances is the customer whose negative experience should be mitigated. Welcome back, Nick. read more

Save your money!! What a nightmare dealing with these people if you have any issues. Nic the manager pitches these fireplaces like they're going to blaze so much better once they're installed in your home because the show room isn't ideal. Had it installed by their guys and I wish I had the flame he claims is subpar! But once they've got your money good luck getting any response or basic customer service! I ended up contacting a different company to have them improve the look of what they installed and the contractor had nothing but bad things to say about these overpriced crummy units. I'm stuck with mine but I wish I'd heard that before I bought, so here's hoping this can stop someone from making the same mistake. I'd give them zero stars if I could. read more

The salesman dark long wavy hair stood across the room, never greeted me when I entered. The business advertises that they install electric fireplace inserts. I had a lengthy conversation on the phone with a store representative before stopping in. Glad I made the trip otherwise I would have been charged $500 for an in home consultation to be told that they can't install electric fireplaces. Anyway, before being briskly ushered out, I asked if I could look around. He said sure and proceeded to point out the displays, all were gas flamed. He told me to go on line and research what I'm looking for and escorted me to the way out of the showroom. I was clearly wasting his time as I found him standing around with no other customers in the place. Hope this gives the reader pause when considering this company. At least make the trip to the showroom before agreeing to an in home consultation. read more

We're very happy with our new fireplace and highly recommend Berkeley Heat. (BH) I had reached out to several other fireplace shops near me, and I was generally unhappy with the level of service I had received. I wanted an alternative. My wife found BH with glowing reviews on Yelp, so we thought we'd swing into the shop and give them a shot. We worked with Cesar and got great customer service. He took the time to answer our questions and help us feel comfortable with our decision. It wasn't high-pressure sales by any means. The folks at BH seem like nice people running an honest business. I got a good vibe. I'm happy to support their business. Their installer, Moises, really did an excellent job. He spoke with my electrical and gas contractors before he came out to make sure they knew what needed to be done. He really took his time on the project to make sure that it was done correctly and that we were happy with everything. All in all: We received great service, worked with a sold installer, and got one awesome looking fireplace. read more

Nick at Berkeley heat sold me a Bullfrog hot tub. It has been great!! Have had it for two years with no problems what so ever. Nick was so professional, down to earth and not pushie at all. He was so trustworthy....and I must commend him for great customer service. Very rare to find a honest sales person that you felt confident in purchasing such a substantial item. Thank you very very much Berkeley Heat...I can highly recommend you buying a spa here from Nick!!! 5 stars. read more

Nick went over all options with us. We had a Regency gas fireplace installed. The installer's Jason and Terry were on time and did a remarkable job. read more

Berkeley Heat - Hot Tub & Pool Near Me - Berkeley, California

We went to Berkeley Heat to check out their wood hot tubs. Nick helped us and knows all the features, pluses, and minuses of wood versus acrylic. He wasted no time and gave us honest pricing and installation details. The tubs are beautiful and well made. He also gave us his full attention, just as he had with the customers who he was assisting before us. A very refreshing retail experience. read more

We bought a Caldera spa through Nic about 20 months ago. It was a pretty smooth process and Nic helped coordinate everything, including electrical upgrades, building a concrete and gravel pad for the spa, and delivery (they use an outside contractor for delivery, who was very professional). Installation went off without a hitch and we were very pleased. Fast forward a year and a half and our spa stopped heating and circulating. Cesar came out and quickly identified the issue as a failed pump. Thankfully it was covered by warranty and after finding and swapping out the correct part, we were back up and running in a few days. Really nice staff based on our interactions with them. Small team but they seem very eager to make the spa ownership experience a positive one. read more

Hey, these are the same guys as "Stoves by the tubmakers"! Same phone # & same address! Pretty clever. read more

From like 2014--I've now had experience with I think three gas fireplace installers in the Bay Area-O'Kell's in SF for our house in Piedmont (gave me a detailed bid for a fireplace combination that did not exist, and did not realize it until all the pieces were arrayed in my living room), Shamrock in San Rafael for a Regency fireplace in Inverness (all went well though my contractor arranged the installation), and these guys. I think the Tubmakers (now called Berkeley Heat?) did the best job. O'Kell's contracts out the installation job, but doesn't really tell you that. Yo write one check, etc. They had an install coordinator who was here for part of the time, but the actual installers--those with the fireplace that in no way matched the order numbers on my estimate--were from a different firm. They were understandably clueless about the problem ("we only install what they hand us in the morning"), and there wasn't a good process to address this bad hand-off situation. At the end, I told them to take everything out of my house, thank you. They made me whole on the financial front. It took a few days for them to realize (ah-hah!) that they had given me a bid for x but had delivered y, and that was in part because x didn't exist. Berkeley Heat is very explicit about their arm's length relationship with their installation folks--two checks, two appointments, etc. I ended up having two independent contractor guys referred by them come through the house to check on the installation options (slightly complicated arched and shallow fireplace) and both completely knew what they were talking about. The second guy did the installation, his fabricated surround (like a decorative flange that covers the gap between the insert and the brick fireplace) didn't quite fit. He said he would come back with a replacement flange, but never has. It's a small thing, but I think about it every time I start the fireplace. In addition, the fireplace I got for the arched fireplace was actually second hand. It's EXACTLY what I wanted--no curlicues, and so on, and the owner read my mind and said, "come back here and look at this one I pulled out of a client's house." Today, I called them because the Regency (a brand they don't sell now) in a rental we have wasn't working. I was prepared to pay them to come and figure it out, but the guy said "oh, I remember you. Here's the problem, I'm sure. The battery in your zapper is fine, but the batteries in the remote connector inside the insert are dead. Replace them and it will be fine." I followed the idiot proof directions, did that and sure enough, $3.49 and I'm good to go. Thanks Tubmakers/Berkeley Heat! read more

I promise you this was one of those places that we 'bumped into' while looking for fireplace assistance. What we got was a hot tub instead! Berkeley Heat which is run by two very capable men by the names of Dan and Nick. After looking at the fireplaces, we saw hot tubs and asked about them. With the information that was given to us by Nick, and with knowledge of what we wanted to buy, we could not have been happier! The delivery of the tub was almost to the day they predicted, and set up was easy (with the help of an electrician). Fireplaces or hot tubs, you can't get any better than at Berkeley Heat. read more

Raincrow, Bluejay and team installed my gas insert yesterday and I'm extremely satisfied with their quality of work. Nic from Berkeley Heat is very easy to work with and knowlegeable of products they offered. Best of all, they are dog people like me. My dogs (happily sleeping in front of fireplace) and I cannot thank them enough for a job well done. read more

Berkeley Heat was great! We got a regency fireplace there and love it! Nic was really professional and helpful in selecting the right product and understanding how these things work. He was patient and thoughtful, explaining everything clearly and really knows his stuff. Can't say enough good things about Raincrow and his crew, who designed and built a beautiful fireplace for my mom. It has totally changed her home for the better and the guys were amazing the whole way through. Such a pleasure to work with, good communication, and top notch workmanship all around. We've had a lot of workers on different projects in our home and these guys have been our favorite. They were clear in explaining everything and so considerate. They were careful to protect the furniture and house and cleaned up thoroughly every day. Detail oriented and really skilled craftsmanship. You will not be disappointed. read more

Nick, Dan & the big-faced French bull dog are not to be missed if you're shopping for a hydro-therapy whirlpool. This well-stocked showroom located at the corner of Ashby & 9th St in Berkeley is about as good as it gets in regards to selection, opportunity to try the pool out...you heard me...Nick provided the swim wear and in we went! Yep. Nice move Nick. And Dan (Who is a total dead ringer for Tom Hanks in: "Saving Mr. Banks.") is the man who lays down the hammer when it comes to approving the best deal that Nick has tee-D up! Amazing team of knowledgeable men (Dan's been in business for years). And just so you know: we price, and quality compared hydro-tubs 10-days straight from Costco, to Rohnert Park, Millbrae, Burlingame, Concord, Berkeley, Richmond! Phew. So there! We ended up getting a massive-impressive deal on a Caldera Martinique which sits 4 comfortably and also has a lounger. Ttyl! V read more

Really great experience with Nic at Berkeley Heat! We weren't quite sure about the type of gas insert we were looking for at the time, but knew we wanted to make the switch before winter. He showed us a number of different types of inserts, clearly explained the benefits to the various styles, and just went above and beyond to make sure we had exactly what we were looking for. When it came time to schedule installation, he connected us with Fernando, who was awesome. He and his team did an amazing job. Overall, this was a great experience, from the price point to the customer service to the installation. Would highly recommend Berkeley Heat. read more

We are totally satisfied with the business we did with Berkeley Heat and highly recommend them. We purchased a Caldera Geneva Spa recently. They referred us to professional concrete and electrical folks to get our space ready, helped us figure out how to get the large spa into our smallish yard (they had to cut down and repair our fence and enter through the neighbor's space, which they did perfectly), set it all up for us and provided great phone consultation as we learned how to properly maintain this wonderful life improvement tool. If you're thinking of getting a spa, definitely check out Berkeley Heat. read more

Berkeley Heat and their contractor did a great job getting me the right unit and getting installed. But be careful about permits. They didn't mention anything about a permit being needed for a fireplace insert and now I'm paying a big fine upon selling my home because this work was done without a permit. read more

UPDATE: I've had my hot tub up and running for a couple months without incident... until last week :( I let the water level get a bit below the jets, apparently, and ended up with "air lock". Perhaps many people reading this would have recognized that on their own, but I most certainly did not (I didn't even know what was!) I'm a noob; my tub stops working, I go to the pros, which I did... I called Berkeley Heat to schedule a maintenance call, fully expecting to be quite a bit lighter in the wallet when it was all said and done. When I called, Cesar asked me a few questions about the symptoms, figured out what the problem most likely was (he turned out to be right), and talked me through the fix. On top of that, I was getting crappy cell service, so the poor guy actually had to keep coming back to the phone every couple minutes after each disconnect; 3 or 4 times! Anyway, he could *easily* have scheduled a house call - I certainly would have been none the wiser - and of course that would have been a LOT nicer on their bottom line (the phone call cost me zilch). It also probably would have been a few days of no tubbing, and heading into a holiday. Once again, Berkeley Heat, and Cesar in particular, has shown that the best interest of their customers comes above all else, even the mighty dollar... If I could give 10 stars, I would! read more

I recently purchased a hot tub cover through these folks and they were all about service from the get go. I needed the cover FAST for home sale photos and upcoming open house. My realtor gave me the name of an outfit in Contra Costa Co who said it would take at least 2 weeks for an expedited delivery and I would have to pay extra to get it that fast. Then I remembered my old friends at Tubmakers (now Berkeley Heat). So I said thanks but no thanks and called them instead. Dan the owner of Berkeley Heat got on the phone with the manufacturer right away, called me back immediately with questions about the measurements (to make sure we got it right), then hustled to get me the cover delivered within a week! I also purchased a gas heat stove from these folks back in 2000 when company was under different ownership. Again they were extremely helpful from start to finish, getting us the best price and making sure everything went smoothly with the installation (including no cost overruns). I have never had a bad experience with the folks at Berkeley Tubmakers and they've been a reliable and much appreciated source of timely information and service for our spa and gas stove needs over the years. read more

Great company. I purchased a Regency fireplace insert for my Berkeley condo. My condo is in a building that was built in 1908, so nothing is standard. The Regency unit came in before I expected it. The installation team was very professional and went the extra mile to install it beautifully. During the installation they fully explained what they were doing. Fernando made some adjustments to make it fit perfectly. After the installation, I had some concerns that turned out not to be related to the installation. Fernando came out to the condo promptly and resolved my concerns. I would not hesitate to recommend this company. Nic and the installation team were very professional and responsive. The unit is beautiful and of good quality. This was a really good purchase! read more

What a great experience. I had a walled up old fireplace in my 100 year old craftsman. Nico sold me a great insert at a reasonable price and Moises installed the insert as well as built up the fireplace exceptionally well. Highly recommend read more

Berkeley Heat - Before - Hot Tub & Pool Near Me - Berkeley, California

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I recently bought a Bullfrog spa from Berkeley Heat. Decided to give them 5 stars, not because everything went perfectly, but because when things went wrong they went above and beyond my expectations to make everything right. To start, they gave me a very competitive price. Then I received the spa 2 weeks ahead of schedule. Everything good so far. Unfortunately, the electrician that they recommended for the install accidentally nicked one of the pipes when he was running the conduit. Not good. However, the electrician worked with Berkeley Heat to get a replacement part and then offered to do the installation for free, including materials! I didn't accept his offer because I didn't think it fair that he should have to come out of pocket for a mistake that he fixed, but he still gave me a discount and even gave us a bottle of champagne as a gift to say that he was sorry for the mistake. I was concerned that the repair voided the Bullfrog warranty, so Berkeley Heat even signed a document agreeing to cover any parts under warranty that Bullfrog refused to cover. Finally, they gave me some additional chemicals for free and were very responsive during the entire ordeal. Amazing service that exceeded my expectations! read more

I wanted to like these guys because they're local and got so many 5 star reviews. I went in two separate times and both times was not taken seriously, asked 'do you know how much that costs?' I mean, I have a job, why do these guys think I can't afford their products? It was as if they really didn't want to sell me anything. Business must be good for these guys that they can blow off customers...I'm going to try Walnut Creek Fireplace. read more

Moises and his son did a terrific job in removing our old fireplace and replacing with a new one. He is not only an expert in installation, but also a good teacher as he explained each step of his work to me. He left the workplace orderly and clean. The folks at the store were also very cordial and transparent with the cost. I just recommended a relative to contact Berkeley Heat. read more

Nic was super helpful, friendly and very easy to work with. We are happy with our decision to go with Berkeley Heat for our new fireplace. The installer, Jorge, was also very friendly and spent the time after installation to show us how to use the remote and maintenance tips. Definitely recommend this place! read more

Nic was fantastic - I wanted a sauna, and he was the man for the job. He helped me over a very long period of time, as I was figuring out dimensions, style, options, etc and was very patient with me. He was knowledgeable and responsive, and whenever he didn't have an answer, he'd talk to the manufacturer and find out. In the end I got exactly what I wanted, at a fair price, and am very happy with my purchase and the service I received. He even came to my house to see the sauna after it was installed, so he could take pictures, learn how it was working in the wild and took my points of feedback on what was working particularly well and what could be improved. How many salespeople do you know who'd do that, months after the sale has been made?! Highly recommended! read more

We wanted to replace our open wood burning fire place with a gas insert. After reviewing Yelp we decided to check out Berkeley Heat. Nic and Cesar were patient with us and presented all options, without ever being pushy, always responsive by phone and email. Moises, Jorge and crew did an amazing job installing the unit, including gas line, electric, venting, and new tiles to replace the old wooden mantel. They love what they do, know what they are doing, and go out of their way to make sure their clients are happy. Also, check out the Bay Area Air Quality Management District (BAAQMD) website to see if you qualify for receiving $$ through their incentive program for changing from wood burning to gas. read more

My mother bought a gas insert from Berkeley Heat. Unfortunately. When she had issues with the unit (immediately) and told me the sales rep Nic was non responsive at best and frequently rude, I decided to accompany her to the shop and see if a disinterested party could help resolve the communication problems. I could not believe his attitude. As someone else experienced, he actually rolled his eyes, sighed exaggeratedly and then stone walled - refused to say a word! I have never seen a professional act this way. It is sad to see an incarnation of the tired stereotype of a salesman. The same man was all charm when my mother was picking out her insert, but when it proved faulty (the unit was installed by their contractors) he was condescending and obnoxious. I'm appalled at the lack of customer service - from both Berkeley Heat and Regency. My mother spent over $12,000 with them, and all she wanted was the great look the units have in the showroom. Never happened. She's still looking at a mere glow. And she was insulted to boot. There are so many good businesses to support out there, keep looking! read more

Highly recommend and trust this company. They are incredibly knowledgable and showed us options. Made recommendations for our size fireplace. We did spend more than we budgeted for however it is WORTH IT! Our living room has so much more appeal, warmth and comfort. The installers were fantastic too! Respectful of your home, on time and walked us through the directions for the remote. Don't buy from anyone else! read more