I went to Berge Mazda to buy out my lease. I had leased the car in a different state. I regret not getting my own financing and paying off Mazda Financial myself. Berge Mazda showed my buy out as $5k more than it should have been. When I questioned them, they admitted that they added gap insurance and a warranty without telling me. When I told them I didn't want gap insurance, he was very rude and said "do you even know what it is?" When I replied yes, he proceeded to ask me what it was, like he didn't believe I knew. In addition, they charged me for plates/registration which I already had. Again, they just assumed since I leased it out of state that I didn't have AZ plates and registration on it. They claimed they couldn't take those charges off and I would have to do that through the DMV. So they basically made me do the work for their mistake. I will never go back there. read more

By far the worst experience I've ever had. I recently brought my vehicle in for maintenance. My service advisor was Steve and he was extremely rude, disrespectful, and condescending. When he said my vehicle was ready for pickup I was under the impression that all the work was complete. It wasn't until bringing my vehicle home that I realized the work was not finished. After texting him and inquiring about service he said, "oh I'm sorry...the parts to complete the work wont be in until next week. My bad...I'm old I forgot to tell you."!!!! So if I hadn't noticed, would he have even gotten back to me? This felt extremely dishonest, like I was being scammed. Super shady Steve! Then when all the work was finally completed and I picked up my car, he apologized for how things transpired and then creepily blocked my way while I was trying to leave. I will never be returning here again! At this point I'm not even sure if the work that was done was done correctly. read more

Came in with a front end clunk, after $2800, drove off with same clunk. Now my trans is flowing oil into the ground after trans service. Badly. Can't drive the car. Expecting a nice big refund. Idiots. read more

Berge Mazda - Yeah!!!!! - Car Dealers Near Me - Gilbert, Arizona

I messaged through email with the used sales manager about a vehicle that they had listed. I advised I was coming to look at. Come to find out they had sold it and they made me waste my time, and almost an hour drive to get there. That was very unprofessional, they should have made sure it was available before having me go there. Then they try to sell you something else. Definitely not recommend as a place to purchase a car. read more

Niko, Vince and Brandy are amazing!!! Any time I have issues with my VW, they immediately resolve any problems and make sure to help any way they can. I highly recommend working with them. read more

Do not buy a car here. If you need anything besides an oil change you will never speak to anyone in parts or service. Horrible and frustrating trying to get a quote for a new windshield. read more

Avoid at ALL costs. There's practically nothing I hate more than dealing with all the BS that comes with car sales tactics but this place took the cake. To avoid the usual, I called ahead, (actually called about 6 other Mazda dealers in the area) & got the best vibes from Berge. Spoke to Cory, he was super friendly, seemed the most honest & helpful. Found out everything I knew I needed for my lease buy-out. Made an appointment to go in to have the whole thing go smoothly, agreed that they understood I was bringing my own financing for my lease buy-out, verified their doc fees, had my payoff, knew I had to pay AZ tax & licensing. Talked about NOT wanting a new warranty so NO inspection fee was going to be paid because the vehicle has 20k miles that we put on it & have done every service. No BS fees for "mandatory" clear bra, nothing. Doc fees, tax, licensing. Cory said it would be quick & easy. Cory never came out from the office. He sent his finance guy over, then he sent another older gentleman with glasses to try to further their scams. I can't stand the "I'm just the middleman" statement they use to try to blame the previous person that was just trying to sell me more crap. The "Mr. Nice guy rhetoric to get you in there sound all good til you walk thru the doors & they try playing you for a fool. This dealership FURTHER solidified my detest for slimly car sales. They approach me with a "mandatory" inspection for them to take in my lease & resell the same vehicle as is. Says $1200 is mandatory but let me see what I can do. Goes to talk to God & comes back with, we can lower it to $750. BS!!! I don't need this back & forth. I will just forewarn you, do NOT trust the nice people on the phone. When you walk thru their doors, they are not the same people. Avoid unless you feel like being taken for your hard earned money with their BS fees. DON'T FALL FOR IT. I have been a loyal Mazda owner for more than 10 cars now. I pray when I talk to corporate Mazda tomorrow, that they are able to help me. I will update my review once I see how corporate responds. read more

When my 4 year old Mazda's A/C began underperforming in August, I brought it to Berge Mazda. They gave me a nicer car than my own with only loaner vehicle. I thought maybe I just needed a freon change. It turned out to be pretty comprehensive. My 3 year warranty had expired a year ago. It didn't really feel fair. Mike Holmes went to bat for me. He asked Mazda if they would cover all or part of the cost. Apparently, it took a bit of finesse on Mike's part, but Mazda conceded - requiring me to only contribute a very small portion of the repair. Thanks Mike! Thanks Berge! Thanks Mazda! read more

The finance guy was a real jerk. I managed to get a good deal anyway but the experience was bad.... the only reason I eneded up buying from them is that I needed a vehicle asap. Not a dealer I would buy from again.... read more

Our first experience visiting Berge Mazda to check on the 2021 CX30 to compare it with the 2021 Alfa Romeo Stelvio features was fantastic. We met Julian, he greeted us before we got to the front door. He was not pushy, he is patient and knowledgeable regarding the new CX30. The SUV had just been delivered to the dealership. It was an amazing, surprisingly first visit. The CX30 had all the equipment I was comparing on the Alfa Romeo. It rode beautiful and very comfortable interior. Our experience with Julian and Brad the Dealership Mgr. was so successful that we agreed to purchase almost immediately. Please don't hesitate to visit Berge Mazda to shop for a car. Julian is a great listener to what your needs are for a vehicle. Brad is an excellent example of sealing the deal without being pushy or aggressive. Jalen in Finance is also a pleasure, he was quick in processing our financing. Very professional and respectful of our time. We highly recommend them and the Dealership. read more

I can't say enough good things about Robert Perez @Berge Mazda. He's knowledgeable, patient, and not pushy. He takes the time to listen to your needs and wants when buying a new (or new to you) vehicle. read more

Rob is amazing!! Over the years, I have financed and leased from Berge Mazda. Rob has helped me with most of my cars, and I couldn't be happier. Great customer service! He has proven to be an attentive and competent salesman. I will keep buying cars at Berge as long as Rob is there. read more

My wife and I just recently purchased a new 2024 CX-5 from Berge Mazda. It was a great experience from start to finish. What we appreciated most was their no pressure approach. Our salesman, Trent, made us feel right at home and he was very flexible and accommodating with our needs and schedule. Even the paperwork was performed quickly and with a few signatures we were all done and were able to drive our new Soul Red Signature home. It is an amazing vehicle and we are very happy with our purchase. I highly recommend Berge Mazda. read more

Thank you to the Berge staff for helping us get our new Mazda CX-5! Aaron and Trent were both great and helped make the car buying process so easy and I'm a girl who doesn't like buying new cars! I highly recommend Berge Mazda!!! read more

Great and fast experience! Robert made my family feel like a priority. He assisted my husband and I in purchasing a used Mazda and went over all the details including GAP and Defense. I love the added Defense because it gives peace of mind and encourages my husband to slow down. Robert is through in his explanations and is delighted to assist in any matter. read more

Berge Mazda had great staff that is friendly and eager to help with all problems efficiently.

Hanna was exceptional. She was knowledgeable and straightforward. She knows her cars and is eager to share her knowledge and expertise. We recommend her highly. read more

Aaron was very nice and new a lot about the CX-5 I was interested in. Was very patient with me and definitely worked with my budget. The whole staff was nice and great to deal with. Not pushy at all read more

Arron was good was trying to get me approved for a truck for my trade in really good worker

I've purchased (4) cars from Berge Mazda/VW. All my experiences have been great! The staff is very friendly and the service is the best. I would recommend sales and service for Berge Mazda/VW. read more

Writing a review of a car dealership is incredibly hard. So many of the critical factors are based on referrals, inventory, your personal finances and sometimes, just luck. My wife and I rented a Mazda CX5 last November to drive up to Seattle. We had the benefit of driving for 12 days and over 1200 miles to get a feel for the car. The CX5 has fantastic ratings in the mid size SUV class so when we decided to buy one, the choice was easy. Now, 8 years ago, my wife purchased her little Mazda and just by chance, we got a fantastic salesperson. He was courteous and very respectful to my wife. He knew immediately that SHE was the client, not me! When I went back and asked for him, I was a bit disappointed that he no longer was working at this location. Instead, Aaron Hatch was absolutely phenomenal at answering my questions. Since I had a great opportunity to know what I wanted, Aaron made sure the little details were taken care of. He encouraged me to pay a retainer fee to make sure the model, color and options I wanted were held until my wife had time off to come in and sign papers. Aaron took care of everything. When my wife and I arrived, not only was paperwork ready, but he also arrange a maintenance time slot so my wife could have an oil change and scheduled work taken care of. Yes. You have many, many options for cars. But if you are looking for a Mazda, please give Aaron a call at Berge Mazda on Baseline in Gilbert. He will treat you with respect and professionalism. read more

Berge Mazda - New Mazda CX5 from Berge Mazda. - Car Dealers Near Me - Gilbert, Arizona

I came in for an oil change and they changed two air filters. The labor for the oil change was $45, high, but acceptable. Labor to change each filter was $30! Considering it took all of 5 minutes to change both, this is robery! Total bill for the day was $230.94! While I expect it to cost a bit more at the dealer, I didn't think I would be paying off your mortgage that day! I will NEVER return! Steal from me once! BUT ONLY ONCE! read more

The sales manager "Earl" is not very nice at all and will laugh at you how it's not his fault! Once they get your money they do not care about you as a customer at all! Make sure to check over every single item on your purchase bc it's prob missing a very important key item!! They do not care! read more

Berge Mazda - Car Dealers Near Me - Gilbert, Arizona

Berge dealership is FANTASTIC! This is the fastest, most attentive and personalized service I have ever received when purchasing an auto. Throughout the process, Robert could not have been more conscientious, knowledgeable, and supportive. The introduction to impressive team members (especially Jason Z.), the insight into Mazda ownership, and detailed review of the car's many features, made for great understanding of all this stunning new car has to offer. I love our new Mazda MX5 Miata and am grateful to have found Berge... and Robert! read more

Berge Mazda - Our new 2021, Mazda, MX5 Miata, in Polymetal Gray - Car Dealers Near Me - Gilbert, Arizona

I had a very pleasant experience with my Mazda CX-5 purchase. All expectations were met and exceeded in some areas. Julian G and Jim M made the buying experience a very pleasant and quick transaction. Highly recommended dealership. HIGHLIGHTS. Straightforward pricing. This is probably the most important aspect of car buying. You don't want a ridiculous price quote right? They treated me right. The car I wanted was truly available. No bait and switch. It was ready for inspection when I arrived. No surprises. I hate it when car salesperson say, sorry I forgot that tax was not calculated. No games in this dealership. It probably helped that I know what I wanted. But I'm sure I would have been treated right if I need to see as many vehicles as I wanted. read more

I have nothing but great things to say about this dealership. I have purchased two vehicles from Sam at Berge Mazda and plan on purchasing my third. Sam knows how to treat his clients while having excellent communication. Both of the cars that I purchased were smooth transactions that were straight to the point. Sam ensured that we were in and out of the dealership quickly. If you are in the market for a new or used Mazda, please do yourself a favor and head to Berge Mazda to see Sam. read more

I came here just window shopping. Wanting to get an idea on prices and what payments would be. The sales person was very nice but went in circles with payments and "warranties". I told them multiple times what I could afford. They kept pushing me to sign the paperwork for something out of my price range. After 4 hours, I was exhausted and just wanted to leave, but they really didn't take no for an answer. I had to get aggressive with my "no thank you" just to be able to leave. They didn't have a lot of inventory. I went to another dealership with more options and no bogus "warranties". I found exactly what I wanted within my price range, and left within in hour, with my new car. I wouldn't waste my time here. read more

Crooks! The girl, Jayme, at the service desk was nice enough but ran me around with pricing the whole day. Apparently they work with Carmax's warranty, but don't even know how to get a hold of the warranty department? The answer I got to every single question was "I don't know" until eventually I had a huge bill that I didn't agree to. $350 just to diagnose what was wrong. Absolute crooks. read more

What a great experience! I was not the one buying the car but my partner was and we are so happy with the service we received! My husband was looking for a new car and had his heart set on a Mazda Miata hardtop convertible and had a specific car and color in mind and the Mazda dealerships in New Mexico did not have what he was looking for and found it a Berge Mazda in Gilbert AZ. He sent an email asking about this car, which was not on the lot but was going to arriving soon, and within a few minutes he received a response from Shelley. We were surprised by the quick response. Shortly after getting the email they spoke on the phone and the deal was done! Robert and Shelley kept him updated on the arrival of the car. When it came in we drove to AZ to pick up the car and I have to say Robert and Shelley were fantastic! Very personable and friendly and they made sure the transaction went smoothly, which it did. Robert even sent a video of his car when it arrived. Again great service! Buying a car can sometimes be an ordeal but they made is a easy and pleasant experience. Robert spent a great deal of time explaining all the features of the car and making sure everything was set up properly. Great job! I would highly recommend this dealership when you are looking for a new car just remember to ask for Robert Perez or Shelley Anderson. I guarantee you they will take care of you and give you great service read more

Berge Mazda - Car Dealers Near Me - Gilbert, Arizona

I hate salesmen and dealerships. Hate them. I have been looking for a car and been to several dealerships. Didn't change my mind. Then my husband found a car at Berge Mazda. They sent us the price of the car out the door so neither one of our times were wasted. When we got there, Shelley and Julian were there to take care of us and I mean care. They were unbelievably awesome from start to finish!! Even our financing through Taylor went well! In and out in under 2 hours. The folks at Berge Mazda, Shelley, Julian, and Taylor changed my mind about dealerships and salesmen! I'd recommend them and buy another car for them! read more

Berge Mazda - Car Dealers Near Me - Gilbert, Arizona

Leased a 2020 Volkswagen Tiguan last week, had an awesome experience with Rommy Tartir - For sure took the scariness out of car buying, went above and beyond... even leased me a VW when he is technically a Mazda man. This was my first time leasing a car, they made it easy and low pressure the whole way through! would suggest Rommy to any family/friends so I'm suggesting him for y'all too :') (Mazda and VW are right next to one another btw people of Yelp) read more

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The A/C fan is hitting something. Making a lot of noise! CAN NOT blow cool air. Called to get it fixed. FIRST AVAILABLE APPOINTMENT - MIDDLE of OCTOBER, 2022! YOU GOT TO BE KIDDING!! Apparently Berge Masada VW doesn't have mechanics available to work on autos. We bought our new Passat from this dealership!! Really Think about this when buying autos from them! read more

I just got my car back from a shop that cares and listens(not berge). I had a very clear warranty issues. however the shop refused to honor it because they couldn't risk having another warranty "ding" on the record. I was under warranty and they refused to work on my car and kept it for 4 days!!! I spent 1400$ to fix the thumping sound that Martin said Was "a normal car sound" after someone 1300$ on the extended warranty!!! congratulations berge Mazda you suckered me out of 1500$ for a warranty that you won't honer and made me Pay 1400$ to Fix it my Self. DO NOT GET IN BED WITH THESE PEOPLE !! RUN! The only person worth their salt in this business is your receptionist! Everyone else can kick rocks read more

Honestly really great service! My car has been given me a weird clicking noise when I turn all the way one direction and they fixed the issue completely after 8 hours of labor. That time mostly used trying to figure out what was making the sound! If you are going to go to service at this Mazda, definitely talk with Brandon! He is a really nice guy and will 100% take care of you! read more

I went in a few days ago and bought my FIRST new car!! I was extremely pleased with how kind everyone was, especially Miguel Martinez (the salesman) and Charlie (the finance guy) Miguel walked me through every different car I was looking for and helped me find the best fit for me, he was extremely patient and answered every question I had. Charlie sat down with me and spent a long time finding me the best coverage he could and was extremely kind and helpful though out the whole process. I would highly recommend this dealership, and if you're looking at buying a Mazda go talk to Miguel! read more

Berge Mazda - New car - Car Dealers Near Me - Gilbert, Arizona

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Andrew, our service representative at Berge Mazda Service and the entire dealership were amazing. I called Cardinale Mazda (where I purchased my CX-5) and was blown off. As it turns out, my car had an Air Conditioner leak. I considered this to be an emergency in Arizona during the summer. I called Berge and they set an appointment for the next day. My family dropped the car off at 1300, visited friends, and we're back on the road with the AC working perfectly by 1500. Prior to this, Jim Click Mazda in Tucson had the car in the service department for 3 days and did nothing! Cardinale Mazda, service after the sale; don't count on it. Great work Berge. Thanks for the free valve replacement and very reasonably priced purge and recharge of my AC system! The video that Berge provided registered 75 degree AC air, after maintenance, 42 degrees. If we purchase another Mazda, guess what dealership it will be purchased from! read more

I made an online appointment to have my Mazda serviced. The appointment was for 9:00 AM on a Saturday. When I get there, they tell me that it will be at least 3 - 4 hours before they can service my car. This was just for an oil change. I guess it's time to find a new dealership to service my vehicle. I definitely will not be back! Wasted an entire morning and still did not have my vehicle serviced! read more

We had a great experience at Berge, two years ago, in Phoenix. Fast-forward to now, Dallas. They are still calling to encourage the daughter to trade in her car. She told them that she lives two states away, and finally stopped taking the calls... then they started calling from a different number. Enough, guys. We're not hoofing it out to Arizona when she is ready to get a new car (and she's not, so stop calling!)... read more

I made an appointment to test drive a car. They says it was available, when I get there to test drive the car it wasn't available they put me in a car priced $10,000 more than the car I wanted. If the car was sold why waste my time and everyone time. Buyer beware read more

i visited several mazda stores before making my purchase in Phoenix... from car details, negotiations and up until the car was delivered, hanna was the most helpful, polite and kind salesperson. i am very happy with the experience. go berge mazda!!! read more