This place was packed, and while we had a 5:15 reservation, we weren't seated until about 6:00. Normally that would've been a dealbreaker, but the way the staff handled it completely changed the experience. The manager, Mickey Folgheraiter, was absolutely outstanding. He checked on us repeatedly while we waited, kept us updated, and continued to make sure we were taken care of throughout the entire dinner. His attentiveness, professionalism, and genuine concern for guests really stood out, especially on such a busy night. He's the kind of manager that makes you want to come back. Our chef, Alex, also deserves major credit. There were a few issues that were not his fault--some food came out incorrect or not quite enough at first--but he handled everything with grace and professionalism. He stayed upbeat, kept the experience enjoyable, and did an excellent job cooking and entertaining with what he was given. Busy nights happen, but great service makes all the difference. Thanks to Mickey and Alex, what could've been a frustrating evening turned into a very enjoyable one. We'll definitely be back. read more

We chose Benihana to celebrate my son's birthday because we've always enjoyed the fun, memorable atmosphere and birthday traditions. Unfortunately, this visit fell far short of those expectations. Our chef, Andy, was the highlight of the evening. He was energetic, personable, entertaining, and genuinely made the cooking experience enjoyable. He deserves recognition for the outstanding job he did. Unfortunately, our waitress, Arlyss, left us disappointed. After we declined the optional add-ons and upgrades, her demeanor noticeably changed, and we felt much less attended to for the remainder of the meal. At one point, she pushed my son's chair in while he was still sitting in it, which felt unnecessary and made us uncomfortable. The biggest disappointment was my son's birthday celebration. We requested his birthday ice cream, but after waiting more than 20 minutes, it never arrived. No birthday photo was offered, and there was no birthday song or acknowledgment. We also noticed another birthday guest seated next to us who wasn't celebrated either. It was disappointing to see what has always been one of Benihana's signature traditions seemingly overlooked for multiple families. We chose Benihana because birthdays have always felt special there, and that's the experience we were hoping to share with our son. Sadly, this visit didn't reflect the level of hospitality we've come to expect. Thank you again to Andy for making the meal itself memorable. His outstanding service, positive attitude, and engaging personality were the bright spot of our evening and the reason this experience wasn't a complete disappointment. read more

Basically one of the worst experience I have ever had at any restaurant. Service was horrible. We arrived at 12:45pm (2 adults 2 kids), one of my kids needed to use the restroom and I went while my mom checked in. Then we switched she went and waited with my son in the restroom. I told the man we were all here. The man just said ok and was confused. I told him my son will take a while in the restroom. Since I was just sitting there with my other child jumping around the couches. I said what's the hold up and he said "he can't seat us unless we are all here" I said we are all here whatever. Finally my son came out with my mother again and we were seated. Now we had to wait for others to join. One hour waiting on service and food. The cook unfortunately took forever and the food was tasteless. Over two hours! The noodles just taste like hard noodles in katsu sauce from the store. Waited and waited for drinks. Our server had the worst attitude. Like if she was doing us a favor. A specific incident happened as well as giving more attitude when asking for the check. I literally told my mother to take the kids to the car, And the server expected me to walk back to the table and pay there. Unacceptable. I will never come back here again. Definitely not like the other benihanas I've been too. read more

Benihana Filet Mignon for $53 Onion skins, 1/4 squash, 2.5 cut up shrimp, 3 mushrooms. Chef was nice but extremely overwhelmed. Staff was stressed and kept forgetting items Chaotic atmosphere with no personal space. Don't come here expecting intimate moments. read more

Benihana - Beaverton - benihana FILET MIGNON* - Sushi Bars Near Me - Beaverton, Oregon

We love Benihana. You will especially enjoy Tina and Victor! What an entertaining evening!

Took a long time to be served and food disappointed both us with lack of flavor and seasoning. Reservation for 2 at 4pm, showed up at 3:45pm and got sat immediately, finally closed out our tab at 6:15pm. Unfortunately, I would not recommend this hibachi place. read more

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Benihana's is always such a fun time. My kids call it their version of a dinner and a show. I have been going here for 20 years. Our most recent trip was great as usual. It's a lot of food, all meals included soup, salad, shrimp, grilled veggies- onions and vegetables and rice along with your entree. Also green tea is included if you order it. It's a longer dinner service so I would suggest planning for at least 1.5 hours. We always order the hibachi chicken fried rice (instead of white rice) which is fantastic. They have a great kids menu. My kids tend to always get the hibachi steak and also add the white noodles which are really good. All kids meals come with either soup or salad, white rice, and ice cream with their entree. We were seated right away on a Tuesday evening (with reservations). Service was great, our waiter was attentive and friendly. Our chef was good, but we have had better in the past. The food was really good. If you join their friends with benefits program you get a $50 voucher to use in your birthday month. They bring out a sundae with a lit candle and sing happy birthday. This is a great place to go as a group. You can sit 8-10 to a table and its fun environment. Overall rating would be 3.5. read more

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Seriously. Get you act together. Three tries on different dates. Every single time you are over booked. Tonight we get there for my wife's birthday for a party of 6 and find out your 1.5-2 hours behind for a 630 dinner. Really? We were there at 610. A family of 4 was sitting there and said they were still waiting for their 5pm reservation. While we talked it over, at least 4 parties stormed out, one chewed out the desk person. This is a simple fix. You just won't do the right thing. read more

Benihana - Beaverton - Sushi Bars Near Me - Beaverton, Oregon

Loved my Tempura Shrimp Roll at Benihana for lunch. Excellent service and food! My first time eating here. read more

Benihana - Beaverton - Tempura Shrimp Roll - Sushi Bars Near Me - Beaverton, Oregon

Mickey is the best host/staff member ever!!! He's the sweetest gentleman ever. Told us about the rewards apps and made sure to take care of us and treated us with kindness. Will definitely be back. And give that man a raise! read more

I guess it time for a review, I have loved Benihana for ever, other cities and always have had great service, love bringing people that have never been :) Benihana Beaverton has lost it, I don't know what has happened. Ive been going to this location for years as it my hometown. The last few times have not been good, very long wait times, like 1 hour past reservations. Not good service, can't find your waiter ever, the food or something has changed, it"s just not as good as it used to be. It pains me to write about it. I keep trying only to be further disappointed, not sure if Im giving up on BB but I look forward to another trip somewhere that has a Benihana. It seems as though its like just get em in feed em and get em out. That is not the Benihana I knew and loved. SAD read more

Unfortunately we had two back to back negative experiences and won't be back. Both times, we waited over an hour for the chef. Clearly they are short on chefs. In this case it was my son's 7th birthday and it took so long he fell asleep before our food was ready, and the whole experience took 2.5 hours even though we made a reservation a week in advance. Really sad this was the experience for my son's birthday. Poor kid. And then it was $158. WTF. read more

Victor was very funny and entertaining! The food was very good and cooked well. The fried rice was a good add on. I recommend the scallops and the filet mignon. The mushroom onion soup was good and the salad was good too. I also recommend the matcha ice cream at the end. We waited for a little while because they were short on chefs but that's no one's fault and the food was still very delicious. read more

Benihana - Beaverton - Fried rice - Sushi Bars Near Me - Beaverton, Oregon

I wouldn't recommend visiting this restaurant until they address their ongoing overbooking and reservation problems. This isn't limited to just this location, I've seen the same complaints from other states as well, especially since the restaurant was acquired by a new company. OVERBOOKING & TIME MANAGEMENT *Even with a reservation, expect to wait anywhere from 30 minutes to 2 hours after checking in. *Reservations don't seem to be managed realistically, which leads to long waits and frustrated customers. PRICING & TRANSPARENCY *You're asked whether you want steamed rice or fried rice, but it's not clearly explained that fried rice costs an extra $8, while steamed rice is included with the entrée. The fried rice also only comes with a couple of small chicken pieces. *A single glass of wine was $25, despite the same bottle retailing for around $11, which felt excessively marked up. OVERWORKED STAFF & RUSHED SERVICE *The chef appeared very rushed, likely due to tight scheduling. As a result, the egg trick didn't go as planned and a medium-rare steak and medium were served to the wrong guests. *I especially felt bad for the receptionist, who has to deal with understandably upset customers every night. Please be kind to the staff. I believe these issues don't appear to be their fault. The real problem seems to lie with poor corporate management and profit-driven decisions. read more

I've been in the restaurant but have never been in the bar of Benihana until tonight. Happy hour menu is pretty good! I had a blended passionfruit colada which was amazing, $9. Plus a Wagyu burger and fries for $9. Will definitely be back! read more

Benihana - Beaverton - Sushi Bars Near Me - Beaverton, Oregon

This place has the worst service during the day. Went in here for happy hour during the World Cup as they advertised a match day menu. It took us an hour to get a beer, a salmon roll and satay. We never got water and never got to see the match since I asked the server to change it to the right channel and he just left the remote in the register and forgot about us. Not one other person was in the bar with us and honestly none of the people working there looked like they knew anything about service. We had to stand up after not receiving our check. This place is a dump with wrecked out servers who look like they can barely make it another day. The one waitress who kept coming in and out of the back telling everyone how she was ready to go home was the only one who actually could put together a sentence.Eew, I have the ick now. read more

This is a fun great place, but you must expect quite the wait when you get here, it's just part of the experience. We came with friends and still had to wait even though we had reservations. All good though they have a full bar so the time flew by with the awesome bartender and great selection of drinks. Once seated we had a great chef and amazing food. It is pricy here, but well worth it. Overall we spent 3.5 hours here which is about average so plan accordingly. This is a great spot for family gatherings and great food and experiences! read more

Despite my misgivings with the last experience (see previous 2 star review), we were lured back by the $30 Birthday coupon and that fact that it has become a family tradition! So, came back we did, and you did a much better job this time! Firstly, on a Tuesday night, there was no wait with our reservation! Usually you have to wait at least 15-30 minutes with the reservation. Secondly, the chef was great this time, no inappropriate jokes and he did a great time with trying to entertain our 3 teenagers and 2 adults. The shrimp was a bit overcooked but besides that, it was a perfectly seasoned and flavorful meal. It was a lot of food, and we even had leftovers. Thank you to the great chef for making our meal very good and memorable. We got the Bday photo and the icecream and I will always love the loud birthday songs which embarrass the teenagers appropriately. Thirdly, the only miss was the $15 calamari appetizer. The pieces were small and for some reason someone put fresh habaneros on top our ours. Guess what fresh habaneros do to hot oily food?? It infuses each piece with painfully hot peppers. It was inedible, but thankfully my hot head husband was able to choke them down. If it was just me I would have returned them as it was really too spicy. Nowhere on the menu does it state that they are habanero infused. Overall, this experience redeemed Benihana for me. read more

We chose Benihana in Beaverton to celebrate our oldest daughters high school graduation, and unfortunately, the experience did not live up to the occasion--especially considering the price. We arrived at 6:00 p.m. for our 6:15 reservation and were told it would be another 45 minutes before we could be seated. Whether that was 45 minutes from our arrival or from our reservation time wasn't clear, but we ultimately waited about an hour before being seated. While we waited, our server brought us drinks and appetizers, which we appreciated. However, once we were finally seated with the other party at our hibachi table, everything felt incredibly rushed. The chef's performance was underwhelming, and the entire dining experience felt like the staff was trying to catch up after running behind all evening rather than allowing guests to enjoy the experience Benihana is known for. One of the strangest parts of the evening was the timing of the meal. We didn't receive our salads until after our hibachi entrees had already been cooked and served. I've never experienced appetizers and salads arriving after the main course at any Benihana before, and it made the service feel disorganized. Another disappointment was the timing of the commemorative photo. It was taken before the meal even started, before our celebration had really begun. Since the table was already crowded with food and drinks, there was nowhere to safely keep the photo while we ate, and mine even ended up falling onto the floor. In past visits, photos have always been taken at the end of the meal, which makes much more sense and actually captures the celebration. The biggest disappointment, however, was that despite letting the restaurant know we were celebrating our oldest daughter's high school graduation, there was absolutely no acknowledgment of the occasion. No congratulations, no song, no dessert, no special moment--nothing. For a restaurant that markets itself as a place for celebrations, that was incredibly disappointing. Overall, the long wait, rushed service, out-of-order meal courses, and complete lack of recognition for such an important milestone left us feeling let down. Benihana is an expensive restaurant, and we expected a memorable experience. Instead, it felt like just another table they were trying to get through as quickly as possible. read more

Such a fun time with our dinner club group! Our chef, Shane, was delightful. The food was amazing. I've been here many times and always enjoy it. Shane did an excellent job on my filet and scallops . Everyone raved about their food. This was a win for dinner read more

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I've been twice and both times it was awful. At the holidays we went and they had massively over booked. We sat at our packed table for over 45 min with no one coming to check or cook. We had to find a hostess to help get someone. Then the chef hurried through the meal. The food quality was mediocre and way over priced. Today we took our kiddo for a celebration lunch after he'd achieved some milestones. We asked for the power lunch given limited time and kiddo not eating a huge amount. We were really disappointed that the chef chose not to do anything- no knife twirl, no show, nothing. Online does not say that the power lunch doesn't come with any part of the traditional hibachi show. I think with a kiddo they could have done something to make it special for him. We will not be coming back. I think it's awful to treat customers so badly, especially at this price point. read more

Victor was the best chef!! food tasted the very best, out of all the chefs that we have had there. Yvette was the worst server! felt like we were a bother to her (both times that we had her). can definitely tell that she doesn't like her job. also, super sneaky with the bill/menu/prices. charged me adult prices for my kids. never offered the green tea that was included in our meals. i would request to never have her again. also, change your recipe to include garlic butter in everything (rice, veggies, shrimp). victor did this for us and it was AMAZING. read more

We definitely won't be back Had to hear the pitch about their discount card TWICE by 2 different servers. If I'm paying 300+ for dinner I don't want a sales pitch. Something had definitely changed with Benihana and not for the better. read more

One of the 3 worst dining experiences I've ever had. I wish I had read more recent reviews before going, as the ones mentioning long waits with no food are spot on. Our family of 4 made reservations to go here for my 40th birthday. We arrived early and were seated with 6 others (10 total people at the table), of which 2 others were coincidentally also celebrating birthdays. The service started fine...the server explained the menu, got our drinks, and we had our soup in a reasonable amount of time. Then came the waiting. Our server eventually came back to ask if we wanted more drinks but had no update on our chef. One person asked her about our salads and she responded "I'm waiting until your chef comes so you have something to eat while he's here". This made no sense to us; we had already been waiting a long time and were hungry and unhappy, and salads would have at least been something to to eat and distract us. After this, the only entertainment we got was the magic of the server and her disappearing act. She virtually vanished, and we went without seeing someone for at least half an hour. One person at our table had spoken to a staff member who told her they were overbooked and didn't have any idea how much longer it would be. Not long after, I got up to go see the manager. The hostess pointed him out to me but did not tell him he was wanted. He was busy trying to entertain the lobby full of guests waiting, so I patiently waited for him to finish. I waited, close enough to touch him, without him either 1) noticing me, or 2) caring that I was there. I eventually gave up. While I was gone, the server finally showed back up with the tiny salads. One person asked her for an update and she told them it'd be around half an hour. She immediately turned to my wife (who overheard that comment) and told her it would be at least another hour until we saw our chef. At this point, we had been at our table for close to an hour and a half. We had just gotten salads and still had no idea how long it would be before we saw a chef. We felt ignored and lied to. Our entire table (strangers to one another) had enough, and all got up and walked out one after the other. The only redeeming thing we had all night was our server getting our daughter the food she ordered off the kids menu. We'd been waiting so long and she was so hungry, I asked the server if she could at least get the edamame for her. She came out with her entree as well, which meant she at least got some food. I've never walked out of a restaurant before like this, and we tried not doing it. We waited patiently, asked politely for updates and even tried speaking to the manager. We were prepared to spend $200-300 on a special dinner and had talked up the experience to our kids. Unfortunately, we had the exact opposite experience and were left getting fast food. read more

We had reservations for 5:30 and didn't get seated until 7pm. We were told it was delayed because guests were lingering at their tables after the meal. Found that to be hard to believe since we waited almost 20 minutes for water after seated and another 20 minutes before we got the first course. We never heard from a manager to apologize for the delay or check in with us - absolute nightmare of a night. read more

From the beginning, the evening was disorganized. We were initially seated and then moved between multiple tables several times, which created confusion and an uncomfortable start. The hostess appeared visibly distressed after being instructed by a chef to move us, which added to the lack of professionalism. Before the meal began, the chef informed us that the restaurant was short-staffed. When we asked if employees had gone to a nearby competing restaurant, he confirmed this and then stated that although they might try to return, they would not be allowed back. This comment created a negative and unprofessional tone at the very start of the experience. Service throughout the night was poor. Our server placed items on the table abruptly, did not provide drinks, and we ultimately had to go to the bar ourselves--twice--to order them. Despite the restaurant not being busy, we were largely unattended for extended periods. The food service itself was unacceptable. The chef appeared unprepared and disorganized, repeatedly dropping items, requesting missing ingredients multiple times, and struggling throughout the cooking process. Most concerning, although we ordered two meals, all of the food was placed on my plate. My date was not served her own portion and had to share from mine. When it came time to pay, we were again left waiting for a long period without assistance. After unsuccessfully trying to get our server's attention, I approached the hostess to request a manager. I was then informed that the manager was too busy to come out because she was in her office doing payroll. I made it clear that I simply wanted to pay in full and leave--I was not asking for a discount or compensation. This was not about money, but about resolving the situation and leaving after an already difficult experience. Additionally, I had an uncomfortable interaction with the manager earlier in the evening while ordering drinks at the bar. During this interaction, she checked my ID and began sharing a story about another customer, stating that he was "creepy," that he said she was going to come find him, and that she had been looking at his address. While saying this, she came around the bar, grabbed my arm, and touched my shoulder while speaking to me. This physical contact was unexpected, inappropriate, and made me uncomfortable. She continued to hold onto me as I was walking drinks back into the dining area, maintaining physical contact for approximately 15 feet through the bar area as I attempted to return to my table. For clarity, I was consuming non-alcoholic beer, and my date had only a glass of wine and a single martini. Despite this, staff made an inappropriate comment suggesting that my date was "tipsy," which was inaccurate and unprofessional. Overall, the experience was disorganized, unprofessional, and disappointing from both a service and hospitality standpoint. I will be following up further regarding the inappropriate physical contact, including reviewing available video footage and determining next steps. read more

Worst service ever took over four hours just to have dinner then had to sit two hours and watch someone else make food in front of you. Well then it takes you an hour and a half to wait for your food. Go anywhere else but here stay away from this place. read more

Benihana - Beaverton - Four hour waiting for food - Sushi Bars Near Me - Beaverton, Oregon

We received a deal for $15.95 three course lunch deal under 45 minutes. No salad or ice cream included. If you sit with people who are looking for the full event it feels acknowledge to rush their experience. The chief forgot one fried rice so we waited. My rice was under cooked. Luckily we were with good people and enjoyed our time. For the price of lunch I think it will be a moment before we go back. read more

This dining experience was undoubtedly the worst l've ever had. Our group of ten was seated 1.25 hours after our reservation time, which was the case for all parties waiting in the lobby. Management informed us that this chronic delay has been happening for over a year, and corporate has yet to take any action. To make matters worse, we weren't served our food by the 1.25-hour mark AFTER we were seated, so we left without eating. It was truly an abysmal experience, and management took zero accountability. read more

Yvette was great! Max, our chef was also great best steak I've ever had. Would definitely come again.

I had one great experience here followed by a really bad one and I really wanted to give it another chance but they failed miserably. We went the day after Christmas but I don't think that's a good excuse for what happened. Imagine making a reservation for 5:30 for your birthday dinner, you get your kids ready to go, you get dressed up and ready to go, then drive an hour clear across town to eat. We checked in at 5:20 and the hostess said they were running a little bit behind and it would be about 25 minutes before we could be seated. No biggie, we can wait a few minutes despite having a reservation. We come back in at 5:50 and a different hostess says that they are still running behind and now it's going to be an additional 45 minutes to an hour wait....despite having a reservation. I ask to speak to the manager. While I'm waiting for them to come up a couple other people express their frustration on the wait and they also drove pretty far and had reservations. When the manager came up after about 10 minutes he was very apologetic and said he was going to walk the dining room to get a better estimate on the wait. When he came back it was still 45 minutes to an hour longer than we had already been waiting. He offered to do something for us if we chose to wait but we were hungry and the night was already ruined. He said he was fairly new and didn't understand how they were so over booked and to be honest I don't either. There is a reservation system, you would think that if the tables are full for the allotted time the system wouldn't let additional reservations. We ended up at the Margarita Factory down the street and were able to salvage some of the evening. read more

Ismael aka Sam was fun, nice and seasoned our food perfectly! Portions were great, service was 5 star. Ambience was nice but it was unusually cold in our section. Other than that perfect! read more

Terrible Service - Disorganized, Rude, and Disrespectful of Customers' Time This restaurant was a complete letdown from the moment we arrived. First of all, they gave away our table without even notifying us -- no explanation, no apology. When we asked what was going on, the first server we spoke to told us -- in a very rude and dismissive tone -- that we would be seated and served within 40 minutes. That didn't happen. Instead, they sat us at the bar "to be nice" while we waited. We ended up sitting there for over an hour and a half with no communication whatsoever. Finally, we were seated at a hibachi table and told again that we would be served "relatively soon." At first, we thought things were looking up because we got our soup and salad right away -- but after that, we were completely forgotten again. We waited another hour at the table with no hibachi chef in sight, and no staff member checked in with us at all. This experience was beyond frustrating. The service was disorganized, unprofessional, and downright disrespectful. If you're looking for a restaurant that values your time or treats customers with basic courtesy, go somewhere else. This place clearly doesn't care. read more

Benihana - Beaverton - Nothing. - Sushi Bars Near Me - Beaverton, Oregon

Victor our chef was great. He got a 5 star rating!!! Fun and joking! The other service was disappointing. Drinks came after 3rd course, white rice never came, dessert came for only half of the table- even though we all ordered the 6 course. read more

The menu is skimpy. what we were served was laughable . Five of us had dinner and it was $140. Really the worst food we have ever been served in a restaurant. It was unfortunately my son in laws birthday. We made a horrible mistake and will never eat there again. read more

Absolutely terrible. We had a large party and a reservation was made. When we got there the manager told us we made an illegal reservation... whatever that means... and that we were supposed to call an hour in advance to confirm we were showing up.. well what's the point in the reservation. I think in total we waiting like 2 hours for our reservation.... Again what's the point... then we got cut off.. apparently 3 beers is too many when you make us wait 2 hours for dinner and they were asking us where we had been before this and if this was our first stop of the night. It was. Food was trash. Salad made me super sick and was bitter. The servers were rude and had an attitude. Absolutely horrible. First and last time I'll be there. Never again!!!! read more

Moses is the best chef to go with !!! Always puts extra love into it . Thank you again read more

I have been a regular and since the new company bought out the chain service has be getting worse and worse. Lunch to go is NEVER on-time I always have to sit and wait for it. Sitting at the bar/lounge area takes over a hour to get your food. When we make a reservation it's an "estimate " we have waited over 45 minutes for a table. Sad that this was our favorite family spot. With all this being said, MANAGEMENT you are dropping the ball. read more

Reservation was at 6:15. We got seated at 7:45. Then waited for over 45 minutes for the chef to show up to the table. Chef dropped spatula and tried to use it. Food was missing from his cart. Wait staff did not check in very often. We were not done with dinner until after 10pm. No manager came to talk to us and full bill delivered to the table. After I mentioned the horrible experience, the waitress came back with a modest discount. No manager talked to us. Worse dining experience I have ever had. read more

Came for lunch with a friend. Had a reservation and was seated quickly. But there was also only 5 other customers there. 2 at my table and a few at another. I remember this place as being fun entrainment while your meal was cooked. What we got was bland personality and barely any effort to do a trick or anything. The food was OK. But for $100 lunch I was disappointed. I wont ever be back. And dont bother with the generic robo response Benihana. Its clear you guys arent actually reading these reviews and fixing anything. read more