My family has been avid Bella customers since they opened in Lackawanna. Tonight I placed a large order, including 2 whole subs, a large julienne salad, a double order of stuffed mushrooms, and a slice. When I got home from picking it up, my husband 2 bites of his chicken parmesan sub to find that the fingers were burnt to a crisp. We called and after a few tries we got through. We were connected with a manager named Luciano. He offered to make a new sub and send it out, but based on how busy they are, the time it takes to make a new sub, and deliver it to my house, it would have taken well over 30 minutes. The alternative was to place a credit on my acct for 1/2 a sub. I can't see compensating the cost of 1/2 a sub when the entire sub is not edible. Luciano stated that those are the only to options he could offer. I would have no problem bringing the burnt sub back to the restaurant tomorrow, but as I have company tonight that it would more rude for me to leave than how Luciano stated is able to "fix" the situation! I am flabbergasted that this how such a good company instructs its managers to handle mistakes made in their business; on their "calling card read more

Bella Pizza - Burnt chicken parmesan sub - Pizza Near Me - Buffalo, New York

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I prefer thin crust NY style pizza. I know that's an unpopular opinion in Buffalo and I was convinced into trying their pizza. I'm still not the biggest fan of plain cheese or pepperoni, but everyone needs to try their cowboy steak pizza. It sounds like it's a lot going on, but it's a perfect meal. BBQ sauce base, with steak, melted cheese, and topped with crispy thick-cut onion rings. Every pizza you get is huge, so you'll have plenty of food, even with a small pie. Their breadsticks are also great. Perfectly seasoned with lots of Parmesan cheese sprinkled on, served with a red sauce. The thing I'm not the biggest fan of is the wings. Yes, they're super big, but usually that makes them a little fattier than I like. I also prefer my wings to be a little crispier on the outside and I feel that their wings usually don't hit that mark. read more

Cheese and pepperoni pizza was delicious today. The garlic Parmesan wings were great as always. The price was outrageous but that's because the cost of wings are crazy since COVID. The reason I'm writing this review is because of the cashier. She was a young attentive lady that was courteous and seemed to want to work. You don't get manners nowadays with the youth working at restaurants and she was happy to be there. It says a lot because so many businesses can't function properly because people don't want to work ... which is why the dining area is closed. Very pleased with everything! read more

Another fantastic visit. I will say, however, that this is not cheap pizza. A large cheese and pepperoni with 20 wings cost us $30 for their special. I did want to make a note that this restaurant needs to pay more attention to the cleanliness of their bathrooms. The women's room was out of paper towels when we were there. How is this possible? Your employees are using this bathroom and I assume they're washing their hands before they go back to touching food, RIGHT?? Aren't they more than well aware that you're out of paper towels? Also, mopping is good for daily cleaning, but occasionally you do have to get on your hands and knees and scrub into the corners of the bathroom. Built up dirt and filth was in all the corners of the women's restroom. Gross. And the men's restroom reeked like urine ( we had to go in to get some paper towels.) Once you pay a little more attention to increasing the cleanliness of the bathrooms, this would go up to another 5 star review again read more

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I have grown up with Bella's. I remember when they were in a small store front next to dairy queen. So for almost 50 years this place has been spectacular. so I now live in Cleveland and will always stop in for pizza and wings when I'm in Lackawanna. The assorted subs with oil and onions is another favorite. Wings are outstanding. My mouth waters when I think of Bella's. The pizza has pepperoni that curls up and the edges burn to give a perfect pool of grease and char. Go here!!!!! read more

Came here on impulse when I was sort of in the area. They have a large space and you can eat in or takeout. The takeout section is different from eat in. That's nice if you are eating in. Slices are $2.75 each I think. Two slices, one cheese and one pepperoni totaled $5.50. Not the cheapest in town but not the priciest either. And at least they do slices. It was fresh. It was hot. But it was undercooked. For me anyway. And under-seasoned, for me anyway. It also sort of sat in my stomach for a long time. Think it was the undercooked dough. Buffalo has so many pizza options everybody can have their own fav. Mine remains Chucks. But I'd come here again if in the area (near the Botanical Gardens). They do a brisk business, which I love to see, and it moves quickly. It was A-OK. But not quite 4 stars for me. Easy parking. read more

As soon as we walked in we were greeted and the server was friendly. All of my family liked everything because it was fresh and tasty. That for me alone is something hard to come by because my family and I are so picky. We ordered the Hawaiian Pizza & traditional hot wings. It was delicious! The dining area is also very clean and the seats are comfortable & spacious which is a plus! Highly recommend & will definitely be back. read more

Bella Pizza - Hawaiian Pizza!!! Yum! - Pizza Near Me - Buffalo, New York

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My co workers and I have been looking for a new pizza place that offers something that we all enjoy. One of them lives around the corner from Bella's and suggested we try it because she enjoys their food. This was a good call from her, I was completely satisfied with my pizza. It was made exactly the way I asked for it and the sauce on the pizza was sooooooo good!! The customer service was good and the food was still hot and tasty by the time I got back to work. I wasn't able to finish my entire personal pizza so I refrigerated what I had left and I enjoyed the cold pizza just as much as the hot pizza.. We also had some fries, CRINKLE CUT, those were AMAZING! There are not many places who sell crinkle cut fries so this was a major plus for me.. This is a must try for pizza.. I will be visiting more often to try out other things.. read more

Bella Pizza - Personal Pizza with Pep, Mushrooms and Extra Sauce - Pizza Near Me - Buffalo, New York

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My fiance and I made it habit to order from Bella's about once a week for 4yrs because we like to support businesses in our local community, usually their food was pretty decent and the mistakes they would make would be forgiveable and not worth mentioning even though it happened often. Recently our picky eating son got into eating tacos and loved getting them from Bella's but they HAD to be made a certain way. On our last order we placed with them we ordered two beef tacos which were supposed to have extra cheese and lettuce on them. The tacos seemed to us as though they were light on the beef, but they certainly didn't have any lettuce or extra cheese on them. There may have been cheese, I've worked in a pizzeria myself and I know that the cheese can blend into the shell and not look like it's there, but it didn't look like there was any cheese to me at all. My fiance also ordered two chicken wraps that were also light on the meat as well, and we definitely order their food enough to know what they usually look like so after spending $50 and being disappointed in the errors and my son refusing to eat the tacos without extra cheese and lettuce, we decided to call and see if they'd fix the tacos and we mentioned that they seemed much smaller than usual (about half the size they usually are!) After taking the food back to the store, the manager "Dan" proceeded to take the food around to his employees to ask them if the portions were correct and the employees of course defended their shotty work (he didn't know himself if they were correct?!) He didn't even bother listening to the fact that the tacos were wrong and needed lettuce and extra cheese, and "resolved" the issue by refunding our money and making a huge scene and screaming at us to leave his restaurant or he'd call the police, which was absolutely unnecessary and dramatic. Honestly these issues are so minor that I'd have never taken the time to write a review because they do have great food when made well/correctly, however the managers unprofessional attitude with handling this matter and then refusing us any service in the future because we complained about something once in the 4yrs we've been regular weekly customers is the behavior of a grown man child throwing a tantrum because we weren't complacent about their mistakes like we always have been in the past when something was messed up. Love Bella's, their "management" ruins it though. read more

Bella Pizza - Took a picture of the taco next to the sub I got for a size comparison. The tacos were "snack wrap" size - Pizza Near Me - Buffalo, New York

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I recently got Large pizza and double order of wings from Bella pizzeria.The wings were fine, but the pizza was burnt. We both tried a slice, didn't finish it because it was not good .So I call and I spoke to the manager named Steve . I explained the problem and he said to me , you ate 2 slices there is nothing I can do. I said you mean to tell me you can't just make me 6 new slices that are not burnt and you can have the burnt ones back? Steve said no you should've returned the whole pizza when you saw it was burnt.He was very condescending. So I said you shouldn't have sent out a burnt pizza it looks nothing like the pizza on your website .So I explained I wanted to try it and that's how I found out it wasn't good. I didn't want a refund I just wanted fresh slices that tasted good and weren't burnt.I couldn't believe my ears when he refused to do nothing about it. I've worked at many restaurants and the managers would have sent the customer a whole new pizza without returning the burnt slices.The end result was Steve told me I've made my decision your getting nothing have a nice day and hung up. I'm not sure if the owner of Bella's pizzeria knows what a bad manager they have . I was shocked at how poorly I was treated.We didn't eat the burnt pizza I threw it out,so basically we payed almost $50.00 for 20 wings.Well they lost a loyal customer. There are so many great pizzerias in Buffalo that will be getting my business and knows how to take care of their customers . I will NEVER order from Bella 's again . read more

Bella has always been my favorite pizza place (close tie with Franco's) but lately I'm dissatisfied with every single pizza we get. The last few times the crust has been so thin you can't even hold it to eat it because it's too floppy and everything falls off. The time before our pizza was extremely burnt. The time before that it was extremely undercooked to where I had to toss it in my oven. I've tried to not complain about any businesses at all during the pandemic because I know most are understaffed and overworked but I'm also spending my money and I can excuse one or two bad experiences but there have been many now. Bella does have fantastic tasting pizza and for that reason they are extremely popular and I'm wondering if maybe they can't keep up with their extreme amount of business because no care is ever put into their food anymore and that's not an issue I used to have with them. The workers could also use better attitudes since us coming in is why they have jobs but that's another story all together. read more

Bella Pizza - The crust itself is very thick but the part the toppings sit on is very very thin. - Pizza Near Me - Buffalo, New York

There would have been great pictures but all 9 of us dug in too fast! The wings were huge, crispy outside and moist inside. We tried medium and garlic Parmesan which were totally awesome! We also tried several calzones, pizza and bread sticks. Everything was extremely good! We are definitely returning. read more

Has gone down hill since the pandemic and never rebounded. Recently ordered​ by phone and when I arrived they said they didnt get my order. Same story with guy in front of me. I'm done! read more

Short review: BEST. PIZZA. IN. BUFFALO. Longer review: I've been going to Bella for years and they are amazing! I don't know what they use in their sauce, but it's great, the cheese is just....indescribably good, and those breadsticks! Like not 'here's a pizza dough we cut into strips' breadsticks. They are actual breadsticks with a great seasoning. I have no problem traveling out of my way to go here. The other great part, it doesn't matter which location you go to, the quality is the same. Lackawanna is the original so it's more of a get in and get out location that can be jam packed! The Boston location has a beautiful inside seating area and patio. And the lake location, well what's to complain, it's on the Lake! I love Bella. It is my go to. If you haven't gone you honestly don't know what you're missing. But when you do go, your tastebuds will thank you. read more

The best pizza I've had since moving here from California. Triple Yum review. We had the hogue steak pizza and we can't get enough. I literally crave this pizza read more

I don't like to give 5 stars to pizza joints. This one is different. First time ordering from them and they were definitely on their A game. Sauce was great crust was good. Loved it. Also got a Greek chicken salad and a fish fry. Delicious! read more

Been here before, but it's been a while. I live in Buffalo and most places have good, great or excellent pizza. Most of us Buffalonians know where to go for a good pie. Now don't get me wrong. I hate giving bad reviews, however I called and emailed Bella and never heard from them. The pie I picked up last week was. Large C&P - nothing too tricky. Had it cut into squares. I kid you not, the ring of crust on the outer edge was 3 inches. It was like they were running out of sauce and trying to make it last. There was literally only 4 great center pieces, the rest were all crust and a little sauce and cheese. I'm not sure if this is a new twist On Bella's pizza? Like I said I reached out never got a response... won't be back. read more

Bella Pizza - If you love crust and this saucy edges.... - Pizza Near Me - Buffalo, New York

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HOW DID I NOT KNOW ABOUT THIS PLACE? Pure, Buffalo style pizza at its finest. Quality ingredients, healthy amounts of cheese and a sweet sauce. I only stopped in for a single slice but I was impressed. I will be ordering from here soon!! Update: this is my go to Southtowns pizza stop. The sauce is slightly sweet, the pizza is hot and perfectly cooked. No burns, cup & char pepperoni, and lots of cheese. read more

Screwed up my order and didn't make good on it, didn't want to correct the order, the only reason I order this slop is so I do not have to go out. Lately their food has been declining. Burnt garlic bread. The manager made clear he was out the door , could not be bothered to get things right. read more

My family has being ordering from Bella's for years. Everything is always awesome. Sometimes the line is even out the door

Pulled up and 1st impression inside was this place is SUPER clean. We walked into the take out section. the prices here are super low. The food here is SUPER good. I order half a cheeseburger and bacon sub and let me tell you, there was SOO much bacon on that sub. Like never in life have I had that much Bacon on a single sub. I also got a side of crinkle cut fries. I ended up paying around 8.50 for both. SUPER cheap. I am SUPER stuffed from the food and definitely got my money's worth. I WILL be returning again. read more

Bella Pizza - This is just a section of my half sub left and look how much bacon!! - Pizza Near Me - Buffalo, New York

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WE LOVE cheese pepperoni pizza with garlic spread just on the crust. Garlic parm wings with the medium wing sauces on the side. THATS ALLLLL WE GET! So FUCKING GOOD! HI Eric! read more

HORRIBLE SERVICE. Called and complained that our pizza was not good and the wings we ordered were not extra crispy. My 75 year old grandma went in the store to complain and left feeling violated. When she got home, she told me her experience and I decided to call them on my own. Spoke to a man and he said that he remembers my grandma and said they dismissed her because their pizza is "always good" He proceeded to talk over me and laugh. I asked him to please let me speak and then he laughed again and hung up on me. I called back a bit after and spoke to a women. I told her my situation and she said that on game days they are very busy and that food can go out wrong. I told her that since it is a game day, you are okay with your food going out incorrect and not good quality? She inadvertently said yes. Later, she agreed to give me $10 credit on my account when I originally spent $80!!!! I asked her for more and she laughed and hung up too!!!! Safe to say, im looking for a good pizza place! read more

The pizza from Bella is very good and the variety is nice. We returned from 13 hours of flying and ordered a delivery of two pizzas. After waiting double the estimated delivery time, we called and the manager apologized, refunded us the meal, and had the pizzas delivered. I was very impressed with the customer service in today's trying times. The chicken ranch pizza was one we only just tried and it was fantastic! read more

The food is good but the service sucks. EVERY time I try to order food I have to call a thousand times before someone picks up the phone. I went inside and asked for a manager to ask why they aren't answering the phones and the girl behind the desk's response was "well we turn the phones down" yet I showed her that I called literally 46 times for the last half hour and NOT ONCE did someone pick it up. She also never apologized or was accommodating at all, just kept saying excuses as to why no one answers. I always pick up my food I never get it delivered so also, if you want to place an online order even just for pickup, they want ALL your information. Your full name, phone number, date of birth, exact address and you have to create an account. For what?! I'm PICKING IT UP! Just super bad business. read more

Would be great to order from here but good luck getting anyone to answer the phone if it's past 730 anyday of the week. Including Saturday's. So sad. read more

The food here is consistently good. Subs,pizza etc all hot and delicious! I recommend it if your looking for great quality food.

Stopped in for a pizza (again) yesterday, and it was hands down the best pizza I've had in my entire life. Shut down all other pizza shops - Bella is the only one needed in this world. You want world peace? Bring Bella down to the UN and give them a piece. That's all you need. read more

Bella Pizza - Inside seating - Pizza Near Me - Buffalo, New York

The absolute best pizza in Buffalo! I've ordered pizza, wings and garlic knots and have never had one complaint. This is our go to place and love having our out of town guests try this amazing pie. read more

I grew up 1 block away from the original Bella at Verel and South Park. I remember walking a block to pick up the pizza. No delivery in my day. As time progressed and I moved on, I always returned to eat Bella pizza. The new building is great, but I moved to Angola 22 yrs. ago. I always wished for a Bella pizza to open in the Town of Evans. Didn't happen. But the next best thing was a Bella on rte 5 in Hamburg!! I regularly stop when I'm driving thru. Bella sells such large slices , I always ask to have it cut in half. I even delivered Bella to Florida when my brother lived there!!! Bella lover for life!! read more

I no longer live in the Buffalo area and Bella Pizza is one of the things I miss most. Luckily I have relatives who live close by and we try to get pizza and wings from here just about every time I visit. Consistently good and a pretty fair price. Definitely worth a try!! read more

Bella's pizza is really good, especially if you like extremely greasy pizza. I tend to order their specialty pizzas more often than the regular cheese and whatever topping combo. They just don't seem as greasy. The wings aren't anything to brag about so I don't usually order them. The chicken tacos are huge and delicious, but like their pizza very greasy. Notice a common theme? Grease. As far as their subs go, they seem to have went downhill the past few years. It's like every time I give them a try it's worse than the last. The lettuce and tomatoes are usually put on sloppy and the tomatoes always seem to be from the bottom of the bin texture. Just another Item I stopped ordering. All in all, I grew up eating at this place, and I hope one day it tastes like it used to, but I think bigger tv's and a bigger lobby will just cloud the thought of making better food. read more

Bella Pizza - Bella Pizzas Dk's Ultimate Cheeseburger Bacon pizza - Pizza Near Me - Buffalo, New York

I've had numerous pizzas from Bella and they are pretty good. My complaint is that I like my pizzas well done and the consistently do not follow through on that part of my order. read more

Worst sub I ever DIDN'T eat best they good do was give a credit in the pizzeria, don't even want it if there foods like this, what happened food used to be awesome. This is their idea of a steak sub. read more

Bella Pizza - Pizza Near Me - Buffalo, New York

We love the pizza & breadsticks ! My fiancé gets the #2 lunch special everyday. Their delivery drivers are quick & my food is always hot when they deliver. And the people who work the front counter are always so nice. read more

What do you do when you drive for 6 hours to show up at a relative's Buffalo door step at 11 p.m. on a Friday night? You get some local grub. So we did. On her recommendations for Bella Pizza, we got a large pepperoni pizza & oder of wings -- medium, extra crispy because that's the way the hostess likes it. Both were quite tasty, but I would have preferred the pizza crust to be thinner & crispier. We were told that we had to try wings from another place while we were in town (the 9-11 Tavern -- there's a review on that, too), because their wings were the best around. The sauce was slightly sweet, and the amount of cheese was just about perfect, so no complaints there! The pepperoni was small & slightly burnt/crispy and gave that greasy sop-it-up-with-napkins layer on top... These are all good things, by the way. We ordered carry-out, so I can't review the info about the ambience/interior, etc. Given the fatigue setting in after the long road trip, I didn't really take the time to eat slowly to dissect the flavors, but I can genuinely say I was happy with the food. It was almost $30 for just those two items, but I don't know what the individual prices were (I didn't ask). All in all, a good recommendation! read more

A hit or miss restaurant. Sometimes the wings are spot-on amazing, and other times are greasy, over-cooked, rocks. Sometimes the pizza is perfect, and too often it's nothing but a sponge of grease. Subs can be good, but I guess it all depends on who is making them. The eating room is large and cozy, with ordering windows both in the dining room and a separate area for take out and pickups. I haven't been here in a while, and no longer live in Lackawanna, but I will say that when the food is spot on, it is easily the best in Buffalo. read more

Delicious! Thick cheese, well done pepperoni cups, light, crisp crust...really good pizza! read more

Bella Pizza - Pizza Near Me - Buffalo, New York

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2nd best pizza I've ever had in my life. It's hard to find quality pizza in the city anymore and this place is one of only 3 business I go for pizza. The rest of the food here is just as good in quality and taste. Once again, a bit pricey but you get what you pay for. read more

Just passing through and found this place. Well worth the stop for a good lunch. The pizza was darn good with a tasty sauce and a good mix of cheeses. And despite being staffed by young kids (I know I sound old) they did a fantastic job. read more