They charged me $55 to hem only two pairs of pants. The service was expected on Friday but didn't…read morefinish until Saturday.

Really disappointed with this cleaner. They pinned a tag through the sleeve of my silk dress,…read moreleaving a permanent hole in a delicate garment. For what I paid, I expected far more careful handling.

They always provide the highest quality of work and pay attention to details. I always know that…read morethey will do the best work.

I had originally gone to this place because of green dry cleaning and have been going here for the…read morepast couple years. They had done a fine job about a handful of times for cleaning other items (eg, Reformation dress and blouse, wool sweater) that I brought in for cleaning prior so that's why I give them 1 star. This most recent time I brought in 4 items (2 for repair and 2 for cleaning). They have let me down on multiple levels due to ruining 2 items, charging me for cleaning that I didn't ask for nor was informed of, and not having a way for these issues to be resolved in a timely or convenient way. Specific facts follow for these issues next. I have also included photos. First, they pilled all over an entire and brand new Reformation dress that I had only worn once and which was not pilled at all when brought in. The rep explained that pilling can happen in the dry clean process, depends on the brand and fabric composition, that they followed dry clean instructions, that they cannot fix the pilling, and did not have the ability to refund me. I had previously brought a different reformation dress in red of the same fabric composition (see pic), which had been cleaned and only showed very slight to no pilling, which suggests to me user error that warrants a refund (I would think they wouldn't refund me $225 for what I paid for the dress, but at the very least the cleaning fee that resulted in pilling the item entirely leaving it to look much much older and used). Second, I was informed that they had "rejected" to repair a zipper on a small pouch I brought in. The rep informed me that the seamstress may have declined to repair the pouch due to fabric issues. This is fine and possibly reasonable, but, they also returned the pouch damaged. Specifically, beyond the zipper not working, the seems are now detached and unraveling. I'm not sure why the seamstress didn't repair it back to the way it was in its original condition? Third, they repaired velcro on a Patagonia jacket, which I asked for. However, upon pick-up, I was charged $20 for cleaning it. I had not asked for this. They rep informed me that it is their policy "to clean all items for alterations due to COVID" and apologized for not having told me this when I dropped the items off; however, again she was not able to refund me for this mistake. Lastly, the rep told me that I could call back in the mornings to speak to the manager about refunds. I am traveling out of the country and have a work schedule that doesn't really allow for time flexibility for things like this. So, this additional step creates a burden on me as a customer. I hope that in the future that they can train reps to make reasonable decisions about when refunds are warranted and to be able to provide this to the customer without additional burden, inconvenience, and disappointment placed on the customer. Unfortunately, they have lost my trust and I will not be returning to this business. This saddens me because I had previously been very happy with the cleaning I had received up to this point and really do appreciate their using green practices. It's too bad it didn't work out but I don't want to support a business that charges me for things I didn't ask for, ruins my items, and can't give me refunds without my doing additional legwork at hours I'm not free even though they made mistakes.

Offered quick cleaning with next day pickup when most other places gave me 1 week for dry cleaning…read morethree pieces. Love the service, clean clothes and best prices.

I take no pleasure in leaving this bad review. I have been bringing my dry cleaning here for 20+…read moreyears and alterations too. Service has always been excellent, friendly service. But I picked up a sweater last week, went to wear it and discovered a huge stain on the turtleneck collar. Very large stain. It was not there when I dropped it off. I would definitely have noticed. I'm very careful with my clothes. I understand things happen, I wouldn't have let this ruin my relationship with this business, but I just got back after taking it in to discuss this with them and they denied that they had anything to do with it. Please, if you fucked up then admit it. I am blown away by their complete denial. They have just lost several hundreds of dollars a month in business. It's a shame. These guys are apparently great until something goes wrong, but when it does you're on your own. Just be aware.

Pleasant, helpful service, reasonable price for dry cleaning of sports jacket. Will use again.read more

Good and fast. Price not too expensive. I am definitely going back to them for my suit. They do…read morecomforters.

If I could leave zero stars I would. I brought a very nice less than year old wool curtain to this…read moredry cleaner to be dry cleaned. They shrunk my curtain and while they did make multiple attempts to fix it (sometimes in a begrudging way), they refused to admit they actually laundered it and pay for it to be replaced. I complained to the BBB about them where they lied about our interactions and the initial condition of the curtain which was basically brand new and only had something spilled on it, hence me coming to them for cleaning. They took the unusual route of speaking to the BBB through a lawyer in what I can only guess was some attempt to intimidate me, where they accidentally admitted they laundered the clearly wool curtain that I told them on initial drop-off was dry clean only. Additionally in my first interaction I gave them an out, saying if they couldn't do it that's ok I'd try elsewhere, and they assured me they could. The owner essentially called me a liar, said the curtain was in a poor state when initially brought in (as if that matters), and accidentally admitted they ruined my curtain. I wouldn't trust this place to launder a gym sock. My whole complaint can be seen here: https://www.bbb.org/us/wa/seattle/profile/dry-cleaners/marion-dry-cleaners-1296-1000041473/complaints

Great service. I was pushed for time and James rushed my job through. I really appreciate the effortread more

They do a great job with dry cleaning. They were able to remove stains on one of my garments, and…read morethe result looked like new. Their service is very friendly.

Best tailor in town! I had a pair of jeans hemmed and a bridesmaid dress altered and they did…read moreAMAZING work!

Great service, cleaning was for my comforter and the quality of cleaning was awesome. I'd…read moredefinitely return and do recommend.

Friendly service with fast turnaround and great quality! We have been very happy with our dry…read morecleaning.

Plenty of machines here, and different sizes to handle large loads like comforters which is nice…read more The cost wasn't too bad, but there is only one coin machine that works, so bring your own quarters to play it safe. Other than that the machines were clean which was awesome. No gum or shmutz on my clothes.

Customer service and promptness. Responsive individuals with…read morelatitude to make decisions.