I've used Aloha a few times since it is literally a block away. Up to my last interaction with them I was fairly satisfied, as in nothing out of the norm. They don't provide detailed receipts and I suspect they were over charging for a shirt or two but I didn't really care since the service was good. My last visit was however very different.
I had a three piece suit and 7 shirts cleaned. Upon pickup I reviewed the cream linen suit since I was to use it for a wedding the following weekend. I was glad that I went in a week early because they were not able to remove the stains from my pants. The women working assured me they could try again. She told me to take my 7 shirts, jacket, and vest then to pay when I returned to get the pants in three days. That night I checked my dress shirts when I got back. Three had been marked on drop off with small stains I treated when incurred, which should have come out fine. Only 1 of 3 had the stains removed. Of the two which still had stains one was particularly bad.
I returned to the store with the stained shirt, clearly still pressed, to retrieve my pants and discuss the bill. The pants came out great, yay! I suspect they didn't really try before but whatever, wedding pants...check. I asked for a detailed bill to see what I had been charged for while explaining one shirt still had a stain on it. The girl informed me that sometimes stains don't come out. I stated that this stain was extremely small, light, and treated with a tide pen. I suggested it might have been dry cleaned instead of laundered as I had asked. I then notice the bill contained a charge for both dry-clean and laundry. I said the charge was fine and that I just wanted the stain removed. The girl became extra snotty retorting that this was common practice, then tried to flip her hair and walk out of the room. I asked what was common practice, she returned and replied that if they try to clean by dry cleaning and then laundering they charge for both, even if you specifically request one or the other. She then tried to grab the shirt from my hand and stated that they were going to charge my card again. She began to tell me that she specifically had tried to clean my shirt and it was impossible. I had choice words for her involving this review and left with my shirt. That night I ran it through my apt building washer and dryer and it came out fine, I just hate ironing it, but my gf did it for me.
After that treatment, trust I will not return. I also suggest that anyone who use them ask for an itemized receipt when you pay, they up and over charge. The older lady has always been kind to me, I would imagine she is probably at least part owner, however recently I have interacted with two younger women with attitude, probably mid to late 20's, one being the aforementioned. Hope this was helpful.
PS if you look at my profile, I really don't review unless i feel very strongly, and this is my first negative review, but I felt this was extremely warranted. read more