This used to be my neighborhood spot but I sadly had a really negative recent experience. They ripped my dress in the process of getting a stain out, and they fabric had clearly been damaged by some sort of chemical treatment. They not only did not apologize or offer to pay for the damage, but also very aggressively tried to blame the stain and me for the rip. Reformation (where the dress is from) is repairing this dress as part of their sustainability program and asked me to post a review so others are aware not to bring their clothes here. read more

Jay's Cleaners - Laundry Services Near Me - Seattle, Washington

I've been going to Jay's for many years and have always been very happy with the dry cleaning and the service. I bring my clothes, men's suits etc, linens, down comforters etc and everything is dry cleaned perfectly. read more

This is our neighborhood cleaners and we just love the family and the hard working employees! I have had several items altered here with fantastic results and they even fixed my husbands reflective jacket which has very thick reflective material ...... Every time we go here the employees are very nice and helpful .... Not sure what the other people's issues are but we've been going here for years..... yes covid screwed up everything but Jays is still the best GR read more

They were excellent with my wedding dress. Only cost $95 to dry clean. They were good at calling to give updates but overall it took a bit long to get my dress back. read more

Kathy was great at making alterations to my suit and did so at an extremely affordable price.

Jay's saved my life. My sister got married and all I had suit-wise was a musty jacket that may have gotten damp at some point... who knows. It was good as new when I got it back. Thank you. read more

The owners of Jay's Dry Cleaners are basically... horrible. I had to take my issue to BBB after repeatedly trying to get in contact w/ someone at the Montlake location, only to be told that I was trying going to "extreme measure to ruin a family-run business" which is unbelievable, considering I spent nearly $200 on dry cleaning in their store in one visit - money that I'm sure any other dry cleaning business would have been happy to have. Anyhow, I took 19 items into the store for cleaning. I was charged $199.06. When I got home, I looked at the receipt and realized i had been charged incorrectly. Not only was I charged for prices higher than the list on their website (https://www.jayscleaners.com/pricing), but I was also charged for cleaning of the WRONG type of items (like being charged $14+ for a dress, instead of $7 for what they were -- shorts, which are, last time I checked, just like trousers, with less leg fabric). The mistakes in charges equalled an overcharge of $18.73. I live nowhere close to this place, so I immediately tried calling the store , but the woman working told me I had to "speak with the manager between 7am - 11am." She told me to "call back tomorrow." I did, and they were closed...because it was, oh wait...a Sunday. Over 10 days, I called the establishment 6 times during that window and the manager was never there according to the same woman who always answered, so she refused to help me. She would ask my name and then hang up on me. I also tried emailing the address on their website twice, but never got a response. Nothing in their terms of service (https://www.jayscleaners.com/terms-of-service) or pricing sheet says pricing is subject to change. Therefore the advertised pricing should have been honored. Finally, I took the issue to BBB. Julie Choung's, the owner, response was amazing. First, she accused me of not calling (which is 100% wrong if you look at my phone records). Then, she accused me of being confused about the garments. She told me I needed to bring all 19 items back into the store w/ my receipt so they could look at them because they were probably stained. Nope. They were 100% perfect, just needed to be cleaned. I am anal as $%&# and knew exactly the condition they went in looking like. Then, she told me that the woman I spoke with every time never would have asked me to call for a manager because "We do not have a manager since we are a small family owned business." Okay, sooooo how about an owner returns my emails or calls then? Even better! So, according to this establishment, the only way for me to be reimbursed is to bring my 19 garments (7 of which are long dresses) which are beautifully cleaned and pressed and no longer in plastic, back to the store, so they can compare them to the receipt. (She refused to look at photos.) This adventure happens to be a 40 minute round trip drive on a good day. And then I am supposed to trust that an actual owner will be anywhere to be found, which is like asking for a G.D.Unicorn -- otherwise I get to deal with the same woman who can't take a message to save her life, and refused to help me any time I called. They'e been so shady through this whole thing their likely to accuse me of bringing in the wrong clothes. (Not to mention, the non-helpful woman didn't even use the right colors on the receipt to identify my clothes, which gives them more room to accuse me of doing something I didn't do). You can keep my $19. I'm sure there are plenty of other dry cleaning companies in Seattle that would be happy to take my giant pile of clothes and not rip me off in the process. read more

I have had Jay's clean my clothes for 20 years. Kathy & team truly care about your clothes and do a lovely job. They care about their work and do excellent work. Kathy does alterations (with an appointment) and she does a beautiful job. Highly recommend Jay's! read more

Great cleaners. They got the stains out that nothing else would. They are great with communication and I thoroughly appreciate their service. read more

Walked in at 6:35 on a beautiful day. He re booted up his computer and took care of me. This is the type of business that I want to deal with who puts the customer first. Thanks for being great! read more

I've taken items to be cleaned here several times and have always been pleased. One time in particular I had a vintage leather jacket cleaned and it turned out to be tricky--they kept at it until everything was perfect at no extra charge. Outstanding. read more

They are always helpful, kind and courteous. They are always fast with getting large amounts done, packaged and returned. I would recommend these folks to everyone both private and commercial. read more

I was ver dispointed with the service I recevied by the owner. I use to use then the the former owner did a great job before they sold it. I took 11 items to have dry clean and some tairoring to be done. The charge $120 and two weeks later the cleaning was later and some talioring was not finished on my garments by the way if you have expensive garments don't take them there if you wanna pay for service not don't correctly..they will not get a star for me very unhappy. Take your designer labels somwhere else . Owner ddoesn't care for your business just $$$$ that it bottom line. :( DON'T USE THIS BAD CUSTOMER SERVICE . read more

The people who work here are fast, do a good job, and are always friendly. Even though we only have things dry cleaned occasionally, the woman who's always at the front recognizes us as repeat customers. It's nice to patronize a family-owned business that notices when you come back. read more

I take clothes here a lot and I am always pleased with the service and the cleaning. They are super friendly and always remember me. I get the clothes back in a few days and they have a really good computer system for regular customers to make dropping off and picking up clothes quick and easy. I never even need to show the pickup slips anymore because they know who I am. This is a great neighborhood place and I will continue to be a regular here! read more

I have tried several dry cleaners in the Seattle area, but keep going back to Jay's!! They are fast and always do an impeccable job. Ken, the owner, is extremely friendly!! I highly recommend this local business. read more

There are new owners in the Montlake store. The prices remain high but the quality of work has plumetted. In addition, when I expressed concern over a sweater that was smaller than when it went in, the attitude was "it's only a little smaller". No thank you. Go to the store at 801-65th NE. read more

This place is nasty. Kathy once lost five of my shirts and claimed they were not responsible. It took months to negotiate dry cleaning for lost shirts. Money appears to be the only thing that motivates her. I have gone elsewhere, of course. read more

I WOULD NOT recommend this dry cleaner. I stopped to pick up a handful of formal dresses and summer suits I forgot dropping last fall (until I wanted to wear something)and they informed me that my stuff had either been lost or donated. I have gone to this dry cleaner for 3 years and did not even receive a phone call that they were getting rid of my clothes. The cost to me is at minimum $600. They were flippant about my loss and offered nothing in return, not even in an apology. Do not go here, they are not trustworthy. read more

Ignore the bad reviews!! This is under new ownership. The former owner was terrible but the business has New ownership and the change has been remarkable. Jay's is a fantastic family owned business. The service is excellent for both cleaning and alterations and prices are reasonable. This is the same family that owns Jay's in Greenlake. read more

Stay clear of this establishment. My husbands' elegant Italian suit was shrunk, and we experienced nothing less than inept, inconsiderate, and delayed responses. The new owner seems to know nothing of customer care. There has been no resolution whatsoever. Apparently if something is damaged, lost or mishandled there will be no reasonable or fair outcome. read more

Have been going to Jay's for the past two years and always experienced good service - no issues with lost items or delays. Prices are reasonable, staff are friendly. read more

UPDATE OF September 2013 REVIEW. The Montlake store is back under the original management. This is great news!!!

I took a few shirts in the other day to get cleaned and I received excellent service! They're local and the new owner is very friendly. Living near UW, I'll definitely be coming back! read more