While the food was good, the service left much to be desired. The staff claimed everything was self-serve, yet the inconsistency in their approach was inconsistent. We were given to-go boxes for our dine-in meal, a odd choice considering the next customers received proper plates and water. We were left with napkins. The confusion continued when we were instructed to self-serve water, only to have the pitcher taken away, because they needed it for something else? The service was very frustrating and left me questioning the overall organization and thought process of the business. Since they didn't explain why the service differed. Subpar dining experience, especially since my friend claimed the service was nice before. read more

bb.q Chicken Pasadena - Chicken Wings Near Me - Pasadena, California

See all

Super disappointed with the service at this restaurant. I placed an online order for wings and Rose TteokBokki. I paid an extra $6 for add ons. It was $3 for the cheese and an extra $3 for noodles. I picked up the order and THERE WERE NO NOODLES IN THE ROSE TTEOKBOKKI!!! LITERALLY ROBBED. I WASTED AN EXTRA $3 TO NOT GET NOODLES!!! I went back to my online order and submitted that I hadn't received the noodles. They said someone would contact me but it's been weeks and I haven't heard anything or received a refund. The chicken was okay but DO NOT COME TO THIS LOCATION! read more

Why has this location closed?! :( The food and service is always so great! Seating is great here too. Despite there being other locations somewhat nearby, I wish this one in particular would stay read more

I haven't had Korean fried chicken (Kfc) in a couple of years and my last experience was Bonchon. I ordered a half/half with Secret Sauce and Golden Original. I'm pretty sure I wouldn't be able to handle the hot stuff. I also ordered the kimchi fried rice along with radish and corn sides. The original chicken was very tasty, super crispy, non-greasy and with a hint of spiciness. The secret sauce was a little too sweet for me, but delicious as well. The kimchi fried rice comes with a fried egg on top, still with runny yolk as well as little bits of chicken. I'm looking forward to ordering the other items on their menu. Good job bb.q, you're giving Jollibee some competition. SE read more

bb.q Chicken Pasadena - Golden Original/Secret Sauce whole chicken, kimchi fried rice, corn and radish. - Chicken Wings Near Me - Pasadena, California

See all

10/10 I love it here. Haven't had a bad flavor and I've tried most. Honey garlic is the best. Radishes are amazing. Usually get boneless. Cheap parking nearby. read more

First time i went i didnt get the best experience, but i decided to give this place another chance, and it was WORST. I ordered honey garlic chicken with rose tteokbokki. First of all, food took over 40mins to come out, which i expected since it happened last time. But when the food came out they WERENT EVEN GOOD ?? tell me why my rose tteokbokki tasted BLAND and WATERY?? we serious ?? it was so watery i thought i was eating ramen, ramen might even be better cus IT WAS ALSO SUPER BLAND. I waited that long to eat those foods??? If customers r gonna pay money for the food they expect something good. THIS PLACE IS BAD BAD, go to the one in alhambra, so much better read more

This place was absolutely terrible please do not come here! The service was bad and the server was so rude and blatantly ignoring other guests. The food took over two hours to come for three rice bowls just for it to come out lacking in flavor and cold from waiting so long. Definitely not worth the price either read more

I ordered from here for pickup from Doordash, was pretty expensive for 2 people- about $50. I am mildly allergic to peanuts and there were no allergy warnings on the app. Got there to get my food and saw they had signs marking nearly all things on the menu for nut allergy. I explained that I am mildly allergic to peanuts only and am not bothered by food with 'traces of nuts' but would be bothered if the chicken was loaded with crushed peanuts or peanut butter. Nobody at the location could tell me to what extent there were nuts in the hot chicken, which made me realize they don't make the sauces there and it's all just prepackaged junk. Not great especially given how expensive it was. Decided I wouldn't risk it and asked if it could be refunded. The manager spoke to Doordash customer service and flat-out refused to refund the order while on the phone in front of me. I wrote to their corporate office via email and they were also super dismissive and would not refund. Angers me because I am pretty sure I could have taken the food and safely eaten it, but nobody on location could tell me at all what ingredients were in the food. Bad experience, bad customer service and unknowledgeable staff. read more

So I did fill out the survey as suggested, and this was the response I received. My name isn't Chris and this has nothing to do with the information I provided in the survey. Went back yesterday and placed my order online through their website. Did not log in to DoorDash. No pickled radish again. But the girl at the front said they only give pickled radish to customers who phone in their order. Which is nonsense, considering I've ordered online several times before and received it. Korean fried chicken should automatically come with it, regardless of how you place your order. This is like an American hamburger place charging extra for pickles. So done with this place. I'll frequent the ktown location where they provide better service. read more

bb.q Chicken Pasadena - My name isn't Chris. - Chicken Wings Near Me - Pasadena, California

The chicken was absolutely delicious! Fresh, crispy and juicy! The spicy original was the best! The sides were ok (coleslaw was bland), but we're here for the chicken! I have two complaints: 1. Charging for a side of sauce, ranch or other condiments feels ridiculous, especially $1 for a small cup. 2. Not allowing additional flavors in an order. I ordered a medium wings and asked if I could get half sauced and the other have without sauce, and was told I need to place 2 orders of the small wings if I want it like that. Same amount of wings but an additional $2 to get half without the sauce. Then they want to charge me $1 for a side?? What?! Would go back for the chicken to-go, but wouldn't pay for additional sauce or sides. read more

I ordered honey garlic wings for pickup through Uber Eats. The restaurant made the wrong order which was soy garlic. I called the restaurant to explain the situation, and the person I spoke with told me I needed to contact Uber Eats and that they only accept DoorDash. I didn't understand what she meant. I clarified that I used the Uber app for pickup and that the restaurant had made the error, but she kept insisting that I need to contact Uber Eats if I want a refund or any other resolution. really liked the place but kind of disappointed at this time. read more

bb.q Chicken Pasadena - receipt from uber eats - Chicken Wings Near Me - Pasadena, California

See all

Bb.q Chicken is such a popular Korean fried chicken chain both in Korea and globally (K-drama product placement really does work ahaha), and I'm so happy we have a branch in Pasadena now! This location is in the middle of Old Town, so it gets pretty popular on weekends. I've only gotten to-go orders from them so far, but the ambiance inside is very cool. You can order on their touchscreens in person or call in your order on the phone ahead of time. They usually estimate 20-25 minute wait, but both times I have gone, they end up not starting to make the order until later due to either being backed up with lots of other orders or technical issues where the order was placed on the computer but wasn't sent to the kitchen. So I actually waited total around 40-50 minutes the first time (in person order on touchscreen), and 30-40 minutes the second time (bf ordered by phone call, we showed up in person 15 minutes after calling, they told us they were going to send our order to the kitchen, at least the restaurant was not that busy at the time, so another 15-20 minutes before food was ready). They package the chicken nicely in these cardboard boxes shaped like treasure chests so nothing spills out. You get a small cup of pickled radish to pair with the chicken. The chicken reheats well in a toaster oven if you need to recrisp it up. I got the galbi wings (small, bone-in) the first time, and they taste smoky, sweet, and savory like ramen seasoning/MSG. The second time I ordered Gangnam style wings (small, bone-in), and they are a little spicy (chopped up jalapenos on top too) with a more savory sauce that's still a little sweet. Both were solid options, but I still want to try the cheeseling and other flavors to find a favorite. I will probably consider going back to dine-in with friends or get takeout if I'm craving korean fried chicken again. read more

bb.q Chicken Pasadena - Gangnam Style Wings (small, bone in) - Chicken Wings Near Me - Pasadena, California

See all

Cheesin' while eating my cheesling -- Cheeseling boneless chicken, that is. Korean fried chicken is the way to go, it almost always trumps American fried chicken. Golden original fried chicken half portion is great. Very crispy, really tasty batter. My only issue is that the extra sauce and radish is $2, and it doesn't come free with the chicken. All other locations give one/two side of radish with whole or half fried chicken but not the pasadena location! Got cheesling again and the new galbi flavored wings. I think the galbi wings were a little too sweet and cheesling was better. They gave a bigger sized container of radish this time! read more

bb.q Chicken Pasadena - Chicken Wings Near Me - Pasadena, California

Very impressed with the high level of customer service from Bianca. I needed to place a large order and I had to do everything over the phone since I live out of state but Bianca was very easy to work with and was very professional. Thank you! read more

Even though this is a chain it's still very good Korean fried chicken. There are many yummy flavors and the cheese is particularly good. The chicken is nicely breaded, seasoned, and fried and has the right amount of crispiness and crunch along with juicy chicken inside. read more

See all

Different taste, too much garlic , other bbq chicken stores less garlic and more rich flavor. and so terrible waiting time for pickup my order. Waiting 1 hour. read more

Food: we ordered the mala tteokbokki and a small honey garlic and small spicy galbi wings. i forgot to take a picture of the wings so oops... the honey garlic wings were really good with a sweet taste. the spicy galbi was not bad as well, but not as good as soy garlic. they give you a side of pickled radish and you can ask for more for free if you dine in. (not free refill if you order take out) (tbh the pickled radish was mediocre but i'll take it) the mala tteokbokki was sooooo spicy had me tearing up and really warming up on a cold night. adding cheese helps to neutralize the spice a bit. honestly after eating the mala tteok it felt like a vacation to my tongue when eating the spicy galbi. Service: it took about 20 minutes to get our wings. they came out so fresh and hot we had to wait to eat it. the servers were also really attentive, coming around to refill our waters and clear our table and give us radish. Ambience: pretty spacious location. came in saturday night and there were plenty of tables available. lots of huge tvs playing kpop mvs. however parking might be a little tricky. we parked in a parking structure one or two blocks away and walked over. read more

bb.q Chicken Pasadena - Mala Ddeok-Bokki - Chicken Wings Near Me - Pasadena, California

This was my spot for Korean fried chicken. I was recently displaced by the Eaton Fire. Having gone back up to Altadena today, I thought I would drop by my favorite chicken spot before driving to my temporary residence 25 minutes away. I ordered the honey garlic wings and the soy garlic wings and will say that the food quality has significantly gone down. Just like Amy L. stated, "the way they coat the chicken on the outside has changed and the taste is very different now." The flavor is barely noticeable as there is only 1 small brush mark on either side of the wing, the edges and tips of the wing are not coated. I called up the store and asked to speak with the manager. The individual who answered identified herself as the manager. She informed me that even though the pictures look different, this is how they have now been instructed to make the chicken. She called her "head manager" and the only solution they had was for me to drive 25 minutes back to Pasadena to pick up a "free" side of sauce. This is not a reasonable expectation of me, or any other paying customer. She said sorry but there's nothing else I can do. She went on to advise me that in the future, if I were to order extra sauce, there would be an additional fee. Needless to say, I will not be spending my money here anymore. Since this is my only form of recourse, I hopefully can help you decide to spend your hard earned money elseware. Bonus frustration points: If you order in store or dine in, there is a small side of pickled radish that is included in your order. If you order online, they do not include it and will charge you extra for it. If you order online through the app there is a customer loyalty program. However, in Pasadena, I was told there was no way of adding my walk-in order to my loyalty points and "the points are only for online orders." read more

bb.q Chicken Pasadena - No sauce on the edges. - Chicken Wings Near Me - Pasadena, California

See all

Must-visit new k food restaurant in this area! You can enjoy reaally crispy fried chicken and secret ly delicious secret sauce. Staffs are friendly and well trained. Highly recommended! read more

See all

Used to be a great spot that I used to order takeout regularly from, however it seems like the way they coat the chicken on the outside has changed and the taste is very different now. Its very hard to taste the flavor from the inside and even the outside layer is not super flavorful. Thought it was just a one time thing but just ordered again today and it seems like this will be the new way they are made now. Could be different for other stores because I had not run into this issue until now at this specific location. The server was very nice though, although they seemed to be quite understaffed. read more

the soy garlic chicken is a must-try and my personal fav flavor!! also tried galbi wings but it throws me off tho personally cuz the marinade doesnt match well w the chicken, i see it working more w beef. but love the pickled radishes & how nice the workers are for giving me new radishes to-go with my leftovers, solid korean fried chicken chain! read more

bb.q Chicken Pasadena - Soy Garlic Wings/ Galbi Wings - Chicken Wings Near Me - Pasadena, California

We love bbq chicken but this is our first time at this location,so we got inside, waited to be seated, nobody assisted us, so we ordered via kiosk,and then a guy came and asked if its for here or to go,told him its for here,as planned ,showed him the receipt and he got us seated. Then a lady came and told us ' you ordered to go , (implying that we cannot be eat inside), only this time i will have you sit inside' first of all we waited, she didn't say 'HI WELCOME' like shes been saying with all the customers who came.This lady doesn't know how to approach customers with respect.Do not recommend coming to this location. BBQ CHICKEN PASADENA read more

Ordered small boneless wings and kimchi fried rice. Food tasted great and 5 stars there. The service was extremely slow though. It first took a while to place my order, the food then took ages to come out (It felt like they were prioritizing takeout orders over people dining in, as I saw people arrive after I'd ordered and receive their takeout before I got anything), and then it similarly took ages to try flag down the waitstaff for my check. All told, I was there for over 50 minutes. It is a new spot, so they may be figuring out the ropes of it, but I won't be returning unless I know the speed of service has improved. read more

bb.q Chicken Pasadena - Chicken Wings Near Me - Pasadena, California

The food is great everything is good except the time it took for the food to come out we sat there for 45 min for our food to come out

Pretty dang good wings! The original wings were so juicy, they looked bland but not were they packed with flavor. They were just the right about of spicy and the chicken was so juicy. The breading isn't overpowering either so it was delicious and crispy! The Galbi boneless wings were pretty good too. I don't know if I would order them again as they were A little sweet for my liking but still delicious! I like the breading as well, it's more flakey than hard but still had a crunch to it! Lastly the fries were perfect, super crispy and the side order comes with a good amount in the basket! Only downside to the experience was the slow service. After the first order or wings came, we waited quite a while for the fries to come and then waited quite a while after that for the other order of wings to come. Not a huge deal as they just opened and are probably still working out the kinks! Would definitely come back to try some of the other flavors of wings they have, they all looked so good! read more

See all

Today's experience was disappointing...My friends and I came to our go-to spot for good food and cold drinks. Instead we got cold food, slow service, and warm drinks. Terrible experience! read more

First off, I waited over 25 minutes for my take out order of waffle fries and an order of 8 boneless wings. When I received my order the waffle fries were over cooked like potato chips and the wings were undercooked. I immediately took my order back inside the restaurant and asked for a refund. The sever had to call the owner and the owner said no to a refund. This was on New Year's Eve and we were spending the night on Colorado boulevard and I did not want to take a chance getting sick from undercooked chicken. This restaurant does not care about customer service ! read more

I came here with a friend because we've heard great things about it. It seemed like it was a good place but it was really the opposite. The service is terrible, the Waitress didn't really come to check on us. She rushed us when we ordered, she just wasn't really welcoming. When our food arrived I took a piece of the golden original chicken and when I took a bite it had a really weird taste. I decided to take another bite and it still tasted strange I then asked my friend to take a piece and she said it also tasted strange we put it aside and continued to eat our other chicken which was the Honey Garlic this one wasn't too bad but also not terrific. When the waitress finally came to check on us I kindly asked if they'd take the chicken back and she had told me she couldn't because it was too late. She was no where to be seen, so I couldn't even ask her. I would definitely recommend other places around this strip. This would probably be at the end of my list right now. The lemonade they gave us tasted like water and lemons aswell. read more

bb.q Chicken Pasadena - Chicken Wings Near Me - Pasadena, California

Been to the Alhambra location multiple times and I love this place! I try door dashing from the Pasadena location since it's closer and all I get is a 2 hour wait time and a pissed off driver. Store ends up calling us back and says our food has been stolen... how?? The dashers been waiting for over an hour and it just some how gets swiped in front of him? She then goes off with her excuses and hassles me about a refund and strongly insist I place a new order. Nope, processed a refund and drove to the other location. read more

Was excited this location closed later than others, so ordered on BBQ app recommended by Temple City branch and come to find out free radish isn't included if you order through their own restaurant app. The waitress said they only give free radish if we call, I prefer calling, but since temple city said we will get points if we ordered through app so that's why we went that route. Wish the waitress just offered to give the free radish since it's not much of a big deal. It would have left us satisfied, but we instead we left feeling annoyed. read more

I love this place the chicken tastes very good, I also got some other items and I love everything will be back

Service is really poor. Had the worst experience there this past Sunday. It took over an hour after three people ordered after me. The service is not up the par. The chicken was mediocre and I definitely prefer the Alhambra location. read more

음~ 저희는 밥 먹고 야식으로 먹으러 갔습니다. soy garlic 이랑 spicy galbi 윙을 시켰는데, 배가 부름에도 불구하고 맛있었습니다! 개인적으로 매운갈비맛이 더 맛있었구요~ Soy garlic은 튀김옷이 쪼~금만 덜있다면 더 맛있을것 같아요! 아참! 치킨무는 꼭 오더 하실때 달라고 해야 주신다니 참고하시길! read more

bb.q Chicken Pasadena - Soy Garlic Wings - Chicken Wings Near Me - Pasadena, California

See all

Absolutely delicious food!!! Thr chicken was juicy and perfectly crispy at the same time. The customer service was good as well along with the ambiance was very inviting. read more

See all

Would do no star if I could. Ordered boneless Golden original with 2 sauces on the side, secret and honey garlic. The server told me I could not order honey garlic on the side, I don't see why if sauces are a separate fee and I have gotten it this way before in this location and others. I asked the server if they couldn't meet my order to let me know because I would not eat there. When my order came the server whispered to another server and sent her to give me my order. No honey garlic, when I asked about it she told me they can't sell that sauce on the side. They wasted my time and lied to me, total asshole behavior. I have a 5 month old so it the time they wasted for me is very precious so I left. Called Alhambra location and picked up what I wished for within 15 min. read more

i used to think wingstop was the best. the wings here are so so so so so good. do yourself a favor and give it a try. read more

bb.q Chicken Pasadena - Chicken Wings Near Me - Pasadena, California

I just ordered from here for the cheeseling boneless chicken, but I was really disappointed to receive plain, flavorless chicken instead. There wasn't even a hint of the seasoning I was expecting, while the other dish I ordered was almost overwhelmingly seasoned. This used to be my go-to spot for chicken, but after so many repeated mistakes, I think I'm finally done with this place. read more

The food was good, and the service was reasonable too!! The bathroom was clean also!! I liked a lot!! What else do I want? read more

I was excited to try this place based on reviews I read but my experience was disappointing to say the least. I ordered the spicy original, original Korean boneless and the spicy wings and a few sides. The chicken was soggy and halfway breaded. The bag that all of my items were in was full to the top and my fries (waffle & sweet potato fries) were open with a rubber band tied around which made my order accessible to touch by my driver. Spent over 120 bucks and will not be coming back. Honestly I got the ick from this place. Overpriced and overhyped. read more

bb.q Chicken Pasadena - Soggy and pink - Chicken Wings Near Me - Pasadena, California

See all

Food: is freshly-made, and very tasty. My favorite flavors are the galbi spicy and the honey garlic. Service: is friendly and fairly prompt. Ambience: is basic and adequate, in a fast casual way. Value: is average for Korean fried chicken, and comes out to about $45 for two people. read more