Do not get your hopes up with this company. Sales teams promises you what you want to get the sale and when installation comes around they can't fulfill what you and the sales team worked out in the contract. Several things were not done as promised. The demo man, Cal, was nice and did a good job removing the old bath and shower but that is where my good review ends. I would stay away from this company. Oh and surprise, sales doesn't call you back when you call to discuss what was installed was not what was promised or on the contract. This was a $15,000 project so for it to be not what we asked for is very disappointing. read more

Thank you to Brandon for coming out and assessing my bath tub replacement project! He was on time and very helpful while explaining my options. 100% recommend Bath Fitter for your next project! read more

Bath Fitter - General Contractors Near Me - El Cajon, California

Had a great experience replacing two old fiberglass units at our duplex in El Cajon. Brandon was easy to deal with and came up with a price to good to pass up. Will use again for future projects. read more

Bath Fitter and our sales consultant (Brandon Coyne) were wonderful. They really helped my wife and I with an accessible solution to our shower. Both Bath Fitter and Brandon are a class act. Scott & Fran read more

Very impressed with the result of my new tub and shower unit. Brandon in sales was knowledgeable and helpful in guiding me to the right item for my needs. Now the installed product looks great. The installer Joey was professional, friendly, and fast. He even waited patiently for 30 min at the beginning of the process because I didn't hear the phone ring when he called to say he arrived at the front gate. Very pleased! read more

Bath Fitter - General Contractors Near Me - El Cajon, California

The communication was poor. We had requests at the sales consultation that were verbally agreed upon, but then were told they were not possible the day that the work was done. I was horrified to find that they do not do anything for containment of the dust during demo. I wasn't aware until it was too late or we would have put up plastic or something before they started. We took the door off of our bathroom to make it easier for them and they didn't even close the doors to the surrounding rooms. The entire house was left covered in a thick dust and I was home at the time, pregnant and with a small child. When I called to express my concern with the office, they said they would "let the production team know", but never called me back or responded to my concern in any way. The actual job looks decent, but I'm not confident in it long term. We've already had to add a lot of caulking ourselves where it has separated. We had our tub removed and replaced by Bath Fitters, but it does feel very flimsy. It shifts under your feet. I have sat on the edge of the tub, but the caulking is popping out where it connects to the floor, so that probably isn't a good idea. If I could do it again, I would have done an actual remodel of our shower. This seemed like it would be very convenient but the lack of communication left us frustrated. read more

These are fabulous. Easy process. Fast quick and professional. They guarantee their work so a big plus for me. Chris was the representative who walked me through the process. Ignacio did the installation. I could not be happier and highly recommend. read more

Unfortunately they aren't living up to their former reputation. They did a lovely shower for me in 2014. This time when I needed it replaced with an accessible shower they have been slow and unresponsive to my calls. The design was poor and they cancelled two appointments with less than 24 hr notice. Two months later I am out thousands of dollars and have nothing to show for it. I can't even get hold of any one to cancel this mess so I can start over with someone new. read more

Our property in San Diego needed a renovation for the master bath and our property manager contacted Patrick from Bath Fitter as both have worked together in the past. Patrick helped us to finance the project at 0% percent interest rate and made sure that the installation was on track with the schedule. Very good and friendly customer service from Patrick. Thanks, Nitin read more

The Bath Fitter product and installation were outstanding. The walk-in shower appeared good and the installers were very courteous. The availability of the shower took longer than expected. Ms. Shelly Hosier, the manager, took over and provided exemplary customer support. She communicated almost on a daily basis until the job was completed. She went above and beyond her duties and ensured that we were happy customers. We appreciate her empathy and professionalism. read more

It takes a bigger person to admit when they're wrong then one that just stands by their mistake I believe we all have a bad day and sometimes it shows in this case it may have been me or not however, I want to take the time to update the review on Bath Fitter, thank you, Ciaran for a great install you came into my house was very respectful of everything around. You truly professional and showed that you are a true master of your craft shower looks great great experience Tim thank you for coming into my home and assisting me with this experience. I truly appreciate your professionalism and your knowledge which allowed me to put together the perfect shower, I truly wholeheartedly believe that we had a rough start with the office staff. It was a two-way street and thank you Chris and Karen for your customer service from start to finish. Tim came in and did a great job with some minor touchup work. Thank you all Bath Fitter you did a great job from start to finish. I know it only walked away with a great looking shower a better functional shower for me, but most importantly learning something very important about myself this is a win-win for me. I would strongly recommend Bath Fitter for any and all shower and tub remodels and needs. I would recommend requesting the people mentioned in this post by name you can't go wrong with this All-Star team thank you guys for your understanding and I extend my true heartfelt apologies to all of the people in the staff work in the office who may have gotten me in a bad day, thank you for teaching me a lot about myself, but most importantly Bath Fitter , thank you for being an all star team and providing me with a great tub to shower conversion experience read more

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Bad service. The bad company. They replaced my new tub and made a hole in my house. I called them to request a day fix it. The manager production talked to loud to me and my wife. He said that the way he told to customer. Don't believe in this company. Really really company and employees. read more

Bath Fitter - The hole they made when they was replacing new tub. - General Contractors Near Me - El Cajon, California

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Installation finally done Dec. 2020, contracted in Feb of 2020. Install was rocky and tech was very careless with his tools.. It took days longer than planned leaving us with an unusable bathroom and no shower. After install we discovered that the drain on the shower pan was too long and had broken thru the ceiling of bathroom below when it was jammed into place. At that point we didn't dare let Bathfitter try to fix the ceiling and repaired ourselves. We did point out the problem to the manager who came to inspect the job. ***There was a dirty spot in the shower pan when installation was finished which with difficulty I was able to scrub out. However, there is an ongoing problem with dirt/soap scum accumulating in ugly spots in the pan which I find almost impossible to remove - all those nice bumps that make it slip resistant also grab and hold any dirt. Have not found any scrubbing tool that works well nor do cleaning agents that are safe to use on fiberglass. Would be much happier if I could figure out how to keep it looking clean. We like the shower but based on other reviews wonder when issues will begin to surface. By the way like so many other companies the Bathfitter price is only good if you sign on the dotted line today, no time to do comparison shopping or look at other products/systems. Very unhappy with companies using that business model. read more

We love our master Bathfitter bathtub and shower so much we decided to get another one! Patrick did a great tub design and Ciaran the installer went above and beyond what was expected. He installed our second bathtub and shower smoothly! He was very courteous and clean through out the 1 day install. He even made a couple small repairs that were not part of his job. The soaking tub with arm rests is nice and comfortable! The look of the white marble and Italian brick is beautiful! You can see the quality in the premium acrylic and it is so easy to care for! I highly recommend Bathfitter for anyone looking for value, high quality and professionalism. read more

Bath Fitter - Bathfitter shower and soaking tub with arm rests in the look of white marble and Italian brick. - General Contractors Near Me - El Cajon, California

Our landlord hired this company to update our shower and tub. It took a couple times to get it right but Cal came out and did an exceptional job and in a timely manner and was friendly. Would recommend them! 4 stars because it took 3 visits. read more

I contacted Alexandria VA Bathfitters to see if I could get estimate after completing the online selection. Nope got a call to setup onsite review. told them no if they had me select all the options and still could not provide even an estimate-what a waste of time. oh not done yet, after getting a call a day I finally answered and told them to take me off call list- two months later getting a call a day. will not use them as I do not trust a company that waste that much time not paying attention . Can't manage contact list, can't imagine installing a bathroom. read more

Our 30 year old tub needed replacing so after some research and some high priced quotes we hired Bath Fitters for the job. The first salesman that we had couldn't wait to leave and didn't want to discuss any of our questions. Our next salesman was much better and we agreed to the job. They called a few days before the installation and said they were bringing an extra guy so we would have it done in one day and that did not happen. The extra guy ended up being so loud and disgusting, saying the f word almost continuously. We asked the other guy to not bring him back the next day. After the job was finished we saw that the fixtures did not line up and Bath Fitters was engraved on the bottom of the tub. We are disappointed and were not informed of these issues ahead of time. We called the company and they are supposedly looking into it. It's already been a whole week with no response. read more

Bath Fitter - Bath Fitters engraving - General Contractors Near Me - El Cajon, California

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Had my Bathtub replaced ( Retro Fit ) bought new shower door s also . Tony The technician did a Great job. Very professional. Iam real happy. Took a while to get a appointment , there real Busy . Salvatore Corona read more

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Beware, I would give 0 stars at this point.....the initial sales meeting went well, the installation went well and no significant issues, only knock is fiberglass pieces/dust wasn't cleaned up outside. Waited the 24 hours to use the shower, tried it and no hot water. Called and they were able to get someone out the next day but I couldn't be there so had my mom go. They changed a piece and it worked. I tried to shower that night and the water was cold no hot water. All other water faucets have hot water. So, I called again, and they basically could only give me an hour notice for someone to go out. I work 40 min away and have meetings scheduled, so I can't go meet them on a whim when they can squeeze me in. Office person was rude and unsympathetic and basically put it on me because I can't drop everything on the same day. She is also trying to say it is not a problem with their product it must be my plumbing. I had no problems before this. I paid almost $7000 for a shower that looks nice but has no hot water and now am being told that I may need to get a plumber if they can't fix it because they only have installers not plumbers, which is not the same info given in the sales presentation. Update: They were able to get me an appointment tomorrow, and now the hot water seems to be working, so let's hope it remains that way and it isn't an intermittent issue...hopefully they will never have to hear from me again. I understand issues happen and nothing is perfect, I just don't like how it was handled. Looking forward to a hot shower! read more

Very very please with Bath Fitters, especially, Installer Jake holler. This young man worked continuously until the job was completed. He was so thorough, went beyond the call of duty when he asked if he can stay behind to help me clean/shake off the moving rugs/drop cloths i had from the door entry to the upstairs bathroom, thought that was super nice of him to offer. He went over everything before starting and again when he finished. I have to add that Karen, from the El Cajon office is just as nice/professional. Its been a great pleasure working with this company, i have shared my experience with my family and friends. Keep up the fantastic work Bath Fitters. Again, thank you Jake, you're the man!! Maria Fambro read more

Bath Fitter remodeled our walk-in shower and the installation went well. However, last year the base of the shower began to crack around the drain. Bath Fitter ordered a new base and after several months an associate came and spent a day installing the new base. As he was finishing the work, the base cracked again near the drain and we were told we would need another new base. He put a bucket in the cellar to collect any water that might leak and called the store to order a new base. In early August we made an appt. for the new base to be installed. The earliest appt. we could get was Oct. 5. Called the service department on Oct. 4th to check on the appt. Representative said they were short handed but she would call by the end of the day and let me know whether anyone could come. That was a week ago and I am still waiting for a call Good luck to anyone needing service. Sue T read more

Our experience with Bath Fitter (BF) was a nightmare from start to finish. In mid March 2022 we had our initial consultation with the BF rep and signed a contract to install a bath tub liner. Two and a half months later we finally had a somewhat satisfactory completed project that should have taken one day to install. Positives: We went with BF because other family members had had great product and customer service experiences with them. Negatives: - Delay in scheduling a requested expedited project. Project took 2-1/2 months. - Unprofessional / incompetent installation techs. Misaligned bath tub liner. Incomplete caulk removal and clean up. Sloppy re-caulking. Broken wall tile. Broken drywall. Uninstalled soap dish. Damage to painted wall. Lack of floor and fixture protection. Lack of clean up. - Unprofessional management team Lack of communication - replying to customers emails and calls. Lack of initiation of solutions to project problems. Unconcerned about customers requests and needs. Charging credit card for work not completed. BF reluctantly only proposed a $500 discount for the projects problems. I would never recommend Bath Fitter to anyone wanting a professionally completed bathroom project. I gave only one star because you can not give zero. read more

We have been having issues with water in between the tub and the liner. They came out 4 times and the last one was a charm so far. We have had our liner since 2016 and have had no problems until now. They honor the lifetime guarantee. No hassle, no bill. read more

Barb just left the house and we're better people after our consultation! OMG her energy was awesome and she hit every concern we had with a tub to walk-in shower conversion with grace. She started with measurements of the space and followed up with recommendations that were right on the money with what we were looking for. She provided just enough background of the company, the appropriate time for material explanation, and left the rest to designing how we wanted our forever shower to be. In about an hour (seemed only like 10 minutes) we were signing paperwork for a new shower! There was no pressure, had pleasant conversation, and the sale flowed like it was meant to be! My wife and I are so excited to be part of the Bath Fitter family, thank you Barb! read more

Beautiful well-designed tub-to-shower conversion! We love our new shower and were Never using our bathtub. This is clean, big and easy to get in/out. The install only took 1 day and everything turned out flawless. I can see this shower will last for 20+ years with minimal cleaning. We do use microsuede cloths to dry the doors after each shower. Appearance with clear glass much better than shower curtains! Get your Bathfitter now! read more

Bath Fitter - Awesome design and tub to shower conversion! Extremely happy customers! - General Contractors Near Me - El Cajon, California

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We purchased 2 bath remodels, complete with grab bars and a seat in the shower a couple years ago and recently, when my wife broke her ankle, we discovered the shower seat is not ADA compliant - more than 3 1/2 inches too high! We contacted Bathfitters through their website and they did call us, only to say they would charge us to fit their mistake! For her safety, we are using a $35.00 shower seat from Walmart, rather the the non-compliant built-in from Bathfitters. So much for their "lifetime warranty". read more

Bath Fitter - Spent extra for the grab bars and seat but Bath Fitter installation is not ADA compliant - General Contractors Near Me - El Cajon, California

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Stopped in to get some information for a bathroom remodel we're going to be helping with. Eila was amazingly helpful and informative. We came away with some great ideas and information. Eila made our day and definitely made us potential customers!! Thank you for outstanding service! read more

We had a Bath Fitter shower installed a couple months ago. First off, we ordered one style and then were told we couldn't have that one in our small shower. We were disappointed, but accepted an alternate style. We ordered the big shower head and the slider bar with handheld. Once it was installed the shower head was way too low and we had to remove the shower head and use just the handheld. The installer, Erin, did a great job and was very careful and professional! He did have to come back on a service call because the shower step was low on one end and water drained out some. He fixed that by adding a shim on that end to raise it. He said it's the way it's molded. Another negative we have is the way the drain looks. For so much money it should be molded perfectly. Instead, the Recessed area for shower drain cover is not centered over drain. It just doesn't look good. A photo is attached. We're very disappointed that we spent so much money and it looks like an amateur made it. Erin said he can't do anything about it because it was molded that way. Overall, we are satisfied because we no longer have to deal with having tiles in the shower. Now that we've used the shower many times we've discovered their non slip floor is definitely NOT slip resistant. We've almost slipped every time the shower is used. NOT GOOD! Very dangerous! read more

Bath Fitter - Recessed area for shower drain cover not centered over drain. - General Contractors Near Me - El Cajon, California

Where do I start!? If you are considering this company I suggest you review their better business bureau profile. Installation took 3 days and the were over two hours late every day without any issues of my existing setup. They kept my entire building's water shut off for 2.5 hours after the agreed upon time (because they were late) causing several complaints to my HOA about my project. The saleswoman Barbara told me they would make me a custom shelf, which apparently they never do. They charged me for this custom shelf anyway and it took me arguing with the manager to get them to remove the $250 charge. On day two the worker says they did not give him the correct shower doors and he was going to leave and go get them. He comes back saying they do not even have them in stock and someone will have to come back after the holiday weekend to install them. I received no phone call since being told that. I had to hunt them down. It took them over 8 hours a day over 3 days to complete my extremely simple tub replacement. They made a mess of my floors and carpet on top of that. The first day I used my shower after having it out of service for a week, the nozzle to turn it on breaks. They also left marks on my walls which I will have to repaint. They also scuffed the brand new shower walls when installing my shower doors. The manager Chris Allison is extremely unprofessional and ignored all my of emails addressing my complains only responding demanding payment which I told him I will not be providing as they have not completed the job. I had to call him directly to address my complaints to which he said he has no control over and I will have to talk to another department, despite being customer service. He told me they do not have a direct line and they will give me a call. I have not received a call in over a week. All the fixtures are extremely loose and the caulking job is horrendous. I called asking for an itemized receipt to see how much they were charging me for labor and parts because clearly the quality of parts is not an $8,000 cost and their labor is extremely poor quality. Chris refused to give me this and said because parts come in from all different states they cannot provide this. He then tells me how much the custom shelf cost and says he will remove it from my bill, showing clearly he has this information. I called customer service for the entire company and they said he should be able to provide me with this and just connected me to his direct line. He still refused to give me an itemized invoice. THEN to top it all off I receive a notice of intent to lien today in the mail for an unpaid invoice of the original payment amount (with the shelf) meaning they sent this our prior to my job even being completed demanding payment. I called to ask Chris why I received this notice and he said they send it to ALL OF THEIR CUSTOMERS. I highly doubt they threaten to take out a lien on every single customer... I am so completely and utterly shocked at the unprofessionalism of the manager and employees. read more

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Brandon Coyne was excellent. Professional, on-time and knowledgeable. So great especially these days to find a company that has reliable employees. read more

Bath somewhat might fitter. The one star is mostly because of the lack of service once they get your $$ or the sale is done. Bad install endless issues and their supervisor Chris rudeness. The product itself might be ok, but it's too soon to tell. Caution: during the sale I specifically asked if they would do the drywall as we had a flud and needed the whole service. Patrick, the sales guy said YES. Well that is bull. They would only put a sheet but will not finish it. Also, my wall used 5/8ths thick, they only carry 1/2 inch. They will not fix even after I asked them to solve it. Now my wall has a slant angle along all the other issues. THE STORY BEHIND: We called back in March of 2020. We decided to go with them as they promised a complete service (excluding paint) and for a slight cheaper price than one of the other bids (but higher than most) and said it would seamless that's why we went with them a long the lifetime warranty. In resume: They will not call or follow up. They will charge your card for payments without letting you know in advance. We are now in June and we are still not done with issues that originated since the install (April), theres painting and drywall that still needs to be complete and damage made by their install, almost 3 months for them to order the correct material, had to change one of our options since they did not have the adequate one. Don't care about what you have they will only use 1/2 inch drywall. Details: ISSUE 1 Tub and walls. They called almost 3 weeks later to let us know they did not have the tub we had asked for and agreed too. We ended up having to pick what we did not want just to get it done sooner as we had an insurance claim and we were staying at a long stay do to a house flood. During the install, I noticed they did not use the metal straps for the plumbing as it was originally installed.they used 2x2 pieces of wood (not even sure if it's up to code). The wall warped from day one but Aaron, the installer said it was the wall. A few days later the wall separated and the seal started to separate. We called Chris who schedule the inspection. Ot took over a week and for us to contact them to schedule. Once they show up they said it was warping and a bad install. From there, No follow up no updates. We had to call them 2 weeks after the visit for Chris, on a rude manner, tell us that it would be a 4 weeks. I tried to talk to him to ask about the wrong size if drywall used, he just blew me off and said the installer will check. During the repair, the installer messed up again and had to leave for 2 hours as my 3 yr old and I stayed outside waiting for his return. Once completed, he let me know he damaged the ceiling. Now I have a damaged ceiling. Need to paint, the drywall is still the wrong size, the caulking is spotted missing and have. Ot heard back from Chris. The install took place in mid April, and now we are in June with still unfinished business. Issue 2 The stand up shower... they installed the shower mid April. During the install they let us know they did not have the door we ordered. They knew this from the time we placed the order in March, they di not tell us until April, and it took until may for them to get it. Again, no follow ups. The same issue with using wood to support the copper piping instead of the copper straps, and the door seal is not the greatest. Zero calls, zero follow ups, to install the door the guy was 3 hrs late and if we dont call. They would have not let us know of the delay. Issue 3 They took off 2 payments, one for the tub one for the stand up shower.great we thought it was done (one as a down payment and one in April when they "finished" the install (with all the issues) Then all of a sudden last month (end of May) I get hit with a $500 on my account. No call, no warning. No heads up. We call and ask for the hit, they said it was because not all was collected on the previous 2 charges as they had originally told us. During this call my wife asked if there was a complain department or a supervisor to talk too, Chris said that o well he was the one to talked too, so wo do we call if we want to complain about Chris? His lack of follow ups. Bad customer service, etc? Theres more behind all this but the story goes too long as is. 4 months of lack of customer service, rushed install, not having the right product, etc. Not sure if BBB would be included on this as Bathfitters did not provided what they sold and I have concerns from behind the wall. Still waiting for a call back about their service read more

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Patrick did a great job, work was done quickly and he treated our home with much care and respect.

Erin S. did a great job replacing our shower walls after we had a bad water leak from the unit above us. He estimated it would take 4 hours but completed his work in 3 and the shower enclosure is a perfect match to the tub. He used the flat molding we requested and even hung the shower curtain rod for us. Last time it was hung it was in the wrong place but this time he nailed it. Thanks Erin! read more

I have had many workman and companies do projects for me at my home and at my rental properties, over the past 45 years. I cannot say enough good things about this company and especially Erin who did our job. The job is great and Erin was polite, professional and respectful of working in our home. I got several bids and felt the price was fair, but I especially appreciated the good, old-fashioned work ethic that was shown at our home. Sadly it is lacking with so many workmen today, that when you do see it first hand, it is deeply appreciated. read more

Kyle was meticulous. Tub looks amazing. He did an amazing job, took the extra time to make sure the insulation was perfect, and cleaned up every speck of dust when he was done. read more

100% recommend. Just got some more rental properties done in San Diego with Bath Fitter. I've used them in the east coast as well and this is an all around great company to work with from the consultants to the installer/techs. Will definitely be back once some more units open up. read more

Loved working with this company. Our sales rep was a good listener and tended to all our needs. The installation was smooth and done in 1 day and not to mention price/value came in much better than the other two quotes I received. Thanks again Bath Fitter. Definitely recommend!!! read more

The rod came loose and the caulk needed attention. Because of the lifetime warranty, we were able to get Bath Fitter out to take care of the issue. Cal was in and out within 15 minutes and took care of the 2 issues. read more

My bathroom looks 100% better! Erin was our installer, his arrival time was 8-9:30 and he was at our home doing the demo work by 8am. He worked straight through the day and my bathroom was completed by 3:30 or so. Everything looks great and I'm very happy with the work that was done. We just put new carpet in our home and he covered the carpet and flooring before he started working, he cleaned up after and left no mess. We love our new bathroom. We also had originally put down about half of our bathroom cost and planned to finance the other half, however due to the COVID-19 situation everything was postponed a while and i wasn't sure what my husbands work situation was looking like so i requested to have majority of my money refunded minus the 10%, and they did so without hesitation. They were always responsive when i called and quick to reply to all my emails, i would use them again if i had a second bathroom that needed to be done. Thanks guys! read more

Bath Fitter - After - General Contractors Near Me - El Cajon, California

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Two days after my shower was installed we had a leak directly under the shower where the pipes from shower go down. The shower was installed in an upstairs bathroom. Leak damaged the ceiling downstairs. I call Bath Fitter they sent a guy out who didn't know what he was doing another guy (with a bad attitude) came out. They cut a hole in the ceiling and the second guy fixed the leak telling me they were doing my a"favor" by fixing leak. I was told ceiling repair was my issue to deal with. And was told a couple times I would be receiving a call. NOBODY ever called me back. Now I'm looking for someone to repair ceiling. I was told it was not caused by them installing shower, REALLY! I didn't not have a leak before the shower installation but has a leak immediately afterwards. After all this I WOULD NOT recommend Bath Fitters!! read more