Recently had my tub converted to a walk-in shower as circumstances have changed and a tub was no longer safe. Did the usual research and it was overwhelming to say the least. What stood out about Shugarman's Bath are the several good reviews across platforms that repeatedly mention quality work, good communication, and of course, customer satisfaction. Communication: everything was clear and well presented right from the initial phone call, up until the turn over . My design consultant went over every detail, every option, and every possible scenario. He made sure all needs were met and there was not pressure or attempts to upsell. After signing on, demo and install were scheduled and the projects managers made sure to communicate details along the way. On demo day, every single step was communicated even with appropriate warnings/advisories about noise and vibration. On installation day, they made sure I was involved in placement of accessories particularly height, distances, etc. Reliability: I feel like Shugarman's Bath is a very well-oiled machine. They do what they promise and sometimes even over-deliver! Work Quality: everything was presented well from beginning to end. First thing they did was lay down protective cloth to prevent dirtying my floors. They complied with HOA requests for inspection before and after copper installation. They had everything they needed in their vehicle and not once did they slow down. Of course, the finished product is beautiful, efficient, and accessible. Customer Satisfaction: not once did I feel left out or disregarded/contradicted just to make their job easier. Everyone went through every detail to make sure that I got what I wanted and not some work around or semblance of what was asked of them. They definitely deliver what was promised! Pricing: they were not the lowest bidders. But the promise and guarantee they provided was top notch. Their pricing includes any remediation needed after the walls are taken down so that, in itself, guarantees a stress-free experience. If they discover something that needs correcting, they will do it themselves. They won't leave you high and dry looking for a third party to do remediation work. For me, this was the best part of the whole no-surprise pricing they provided. Material Quality: they use top notch materials and accessories from trusted brands! Not some cheap, flimsy or hollow enclosure. The build is solid and guaranteed to last! Overall, 100% recommend them! They are fast, efficient, and professional all the way! Shout out to: Nick - first point to contact Adam - Design Consultant Karina, Lindsey, Stephanie - Project Managers/Consultants Michael, Chreen, Steven - Installers Thanks to all of you for making sure I got what I wanted and needed and that I'd enjoy it for years to come! read more

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It was way past time to replace the bathtub and tile originally installed in 1957. Perpetually moldy grout and a bathtub that had been refinished twice. Way past time. The sales rep from Shugarman was very good, showing me samples of the actual materials, and I signed up. There was a significant wait, about 5-6 weeks, but the project started only a day later than promised. I did not get competitive bids, but instead relied on Yelp reviews and my own life experiences. So, I cannot comment about the cost. Suffice it to say, bathrooms are expensive. Daniel I. was the installer. The demolition was rather raucous and dusty, but aren't all demolitions? Daniel removed the tile and backing to reveal the studs. The existing plumbing was marginal, to be generous describing it, and he removed it and replaced it with nice copper pipes. Daniel has proved to be a very talented plumber, and his attention to detail was very comforting. After several inspection trips under the house, he pronounced the new system as leakproof. I was intrigued by the lasers he used to line up the new pipes. The wall coverings went up swiftly and the upgraded sandstone floor tray exceeded my expectations. It was the only upgrade I ordered, figuring I could replace the base shower head and wand later, if I so desired. Probably will. Daniel very expertly installed the vinyl walls, bending them at 90 degree angles to match the existing structures. The tile was about eye level high, but the new walls went up to the ceiling, a visual improvement and a very practical solution. I ordered plain almond colored walls because the bathroom floor tile is a fussy design, and I did not want to make the overall look even fussier. It worked ! But sometimes the devil is in the details. The walls and shelves are almond and the floor pan is sandstone. I am mystified why Daniel caulked everything with white. The almond corners and shelves are now outlined with white caulking. Well, what's done is done. I would have specified almond-colored caulking, given the opportunity. The project was completed in the two days promised. Well, 99% completed. There remained a very obvious gap from the wall covering to the existing tile which needed more attention. This time I requested that Daniel use almond-color caulking to fill in the gap. The corner radii of the wall covering and the tile are different, requiring the extra attention. Daniel came back about a week later to work on this, but still it was not quite acceptable. Another week passed, and Ricky came by to provide some additional layering. Now, it's about as good as can be. I've been showing off the project to neighbors and family, and all have agreed it's beautiful. Several have mentioned the white caulking outlining everything, but in general, it's a hit. read more

Let me just say... if all home projects went like this, life would be a lot less stressful. From start to finish, Shugarman's Bath did a great job and honestly, no complaints. Shawn was my first point of contact when scheduling, and she was patient, kind, and explained everything clearly. What really impressed me was the follow-up...she sent a personalized video for my family along with a "what to expect" breakdown of the process. That extra touch? Loved it. Communication the entire time was solid. We met with Damian, our design consultant, and felt really good about the design and pricing, so moving forward felt easy and comfortable. Leading up to installation, our installer Daniel Hueso kept us informed and even gave a real-time ETA and arrived ON TIME. Not every company does. That alone helped so much with planning our day. Before work even started, they laid out drop cloths from the front door all the way to the bathroom (just like they said they would). During the workday, they also communicated clearly when the water would be turned off, for how long, and when it would be back on...which I appreciated. Day one was demo and plumbing. Day two was installation and completion. Our installer Daniel Hueso and his helper Matua were professional, hardworking, and very respectful...which stood out to me. They were mindful of our home, made sure areas outside the bathroom were protected from dust, and at the end of each day, everything was cleaned up and organized. No chaos, no mess... just smooth. By the end of day two, my Dad had a fully renovated shower.Smooth process. Great communication. Respectful crew. Honestly... this is how every home project should go. read more

Shugarman's Bath - General Contractors Near Me - San Diego, California

Great experience! They just did our very large shower replacement, they had to demo tile, raise the floor 6" and they finished in 3 days. It was amazingly smooth and Jorge our installer was so professional, detail oriented and communicated perfectly. Highly recommend! read more

Shugarman's Bath - New shower installed! - General Contractors Near Me - San Diego, California

We decided to go with Shugarman's Bath for the remodel of our three bathrooms, and this review is for Bathroom #1. Ivan was the one-man crew assigned to our project, and he was outstanding from start to finish. He arrived promptly exactly when he said he would and was very attentive to any concerns we had throughout the process. We asked him to keep the front door closed while working, which I'm sure added some inconvenience for him, but he was extremely flexible and accommodating and never seemed bothered by it. Ivan worked very efficiently. On the first day, he completed the demolition of our old bathroom and handled the plumbing work. By the second day, he had installed the new shower and even finished earlier than promised. Beyond his workmanship, Ivan was friendly, professional, and easy to work with. We truly appreciate all of his hard work and are looking forward to having him remodel our other two bathrooms. So far, every interaction we've had with the employees at Shugarman's has been phenomenal. read more

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We have had Shugarman's Bath put in two showers for us, several years apart. The most recent was a guest bathroom which had a tub/shower combination. They took out the tub and made it into a nice shower. They did an excellent job. The employees were courteous and cleaned up at the end of each day. They also alerted us to termites in the walls, and we got that treated by a termite exterminator before the shower could be finished. Shugarman's is an excellent company, and we highly recommend them! read more

My 5-star rating is 100% based upon the absolute total dedication and work ethic of the crew members: Zechariah, Hunter, Carson, and Manny to be exact. The excellence with which they performed their assigned tasks is above reproach. The next segment of this transition required the installation of the door, and again, representatives Jared and Sean from Affordable Frameless Shower Door Inc. were stellar and a pleasure to deal with, concluding the experience on a positive note. I will say that I encountered a few "bumps" along the way, but Shugarman's "team" stepped up to the plate, offering resolutions to each issue. I'm still allowing everything to settle, so I have not yet been able to enjoy its use. read more

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So far the warranty is holding true. The only issues I've had is caulk cracking (twice, probably due to house settling and weather) and they work with me and are out in a day or two...reapply caulk, smile, shake hands and I'm good to go! read more

Shugarman's Bath did a great job for us. Campbell was our sales representative and he was informative and above board. Very professional PowerPoint presentation. You don't see that very often but it ensured all the points were covered. The price was competitive. They said we could start within 6 weeks as they needed to order materials. We started about a month later. So within their stated window. Demolition (Nicholas) was one day. All good. Nick was very professional. Ruben did the installation. Very professional. It took one day. The glass installation by Sean with Affordable Frameless Shower Doors was also awesome. Very professional. Notice "very professional" was a common theme here? I hope Shugarman's appreciates their employees. They sure represent them well. All of these folks are people you would like to know as your friends. Not a flake in the bunch. These guys are really good. read more

Waited 20 years to do a shower and tub/shower and so glad we went with Shugarman's. Adrian DeJesus was our guy and it was amazing how professional and personable he was the whole time. Kept us informed about all that he was doing. Asking our thoughts on things to make sure they were to our liking. What an absolutely smooth process it was. He was just fantastic!! Thanks, Shugarman's, it was a great experience having Adrian in our home and seeing the great work he did. read more

I recently had Shugarman's Bath remodel my tub and shower, and I couldn't be happier with the results. Shane and Mike were my installers, and they did an absolutely amazing job from start to finish. The entire project was completed in just one day, and the transformation is incredible--my bathroom looks brand new and far exceeded my expectations. The quality of their work is evident in every detail. Shane and Mike were excellent communicators throughout the process. They arrived right on time, explained what they were doing, and checked in to make sure I was happy with each step. They were extremely neat and respectful of my home, kept the work area clean, and were courteous and professional the entire time. They were truly a pleasure to work with. I highly recommend Shugarman's Bath, and especially Shane and Mike, to anyone considering a tub or shower remodel. read more

Everything! We needed an upgrade to make our shower more accesable as my husband and I get older. Mission accomplished! It looks so much brighter and cleaner as well. Sean, Shane, Matua and Mike each did their individual jobs well and worked well together. I appreciated Shane's interest in getting my input regarding the height of the fixtures shelves and grab bars at just the right height for us. read more

Ruben came on the 20th of April. He was on time! He explained what he was going to do. Once he finished, he explained and showed us what he did. He was very respectful of the property. Thanks Ruben, great job! Joe & Dinnah read more

Choosing Shugarman's Bath to replace our thirty year old tub and shower combination was easy. The biggest selling point to us was that when they deconstruct and remove the old fixture, no matter what they find behind it (leaks, mold, worn out piping, damaged support beams), repairing it is included. Their installation team will do it then and there as part of the new install: There's no outsourcing of any problem to a third party. There's no stopping work and telling us to "go find a plumber before they can continue" or anything of that sort. It took about two and a half months for all the parts we ordered to come in. (That was fine by us.) They scheduled a mutually convenient start date for us and their team. Deconstruction was done one day by Adrian and a helper. Installation took two days by Adrian working solo. There were three surprises found once deconstruction was completed: 1. Previous replacement piping had to be rerouted. (Adrian explained and showed us a better route. We agreed and he proceeded.) 2. The location of the inset shelf couldn't be put on the back wall because of the depth of the stucco on the backside of the framing. (Adrian saw the potential problem and offered us a different location - the shower's back wall - which was fine by us.) 3. The grab bar entering the shower didn't have the wood beam support to be mounted. (Adrian added the support beams to provide a firm mount for the grab bar.) A big big shoutout to Adrian. Not only did he show great ingenuity and craftmanship - he was very informative and friendly. We highly recommend and thank him! What an amazing transition! It's been about three weeks now and there are no problems and it's been so uplifting to have such a fine shower space in our master bathroom. Thanks again, Shugarman's Bath. Five star rating! read more

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When we bought the house we had slated to have the master bathtub removed and the shower enlarged. For the past 7 years the only thing the tub was used for was to give water to the cat. We met Shugarmans at a Home and Garden show in Del Mar, and liked that the could do custom showers not just a one size fits all shower. After a few months we decided it was time. Working with Susan during the sales process was amazing we worked on many configurations so that we could maximize the space based on the largest drain pan we could go with. Even after a few days we weren't sure that it was going to be correct and called her to resize a few things, she was always a pleasure to work with. The wait was the probably the worse part as it took about 3 months from Sales to Install. Mainly waiting to have the drain pan created - this was probably due to the type we choose. But Adria was always checking in to give me updates. On installation start to finish, we couldn't be happier. Nicho was efficient and worked hard to get the old shower and tub removed. He was very thorough in preventing as much dust as he could from getting to other areas of the house and his clean up afterwards was immaculate. The next day Jorge and Michael came to start the installation. Jorge checked in quite often to make sure that the install was going as planned and noted that there might be issue with the way the pny wall was configured and he easily pivoted when I made a suggestion to add the back higher wall. Even though it required a few more calculations he was positive and figured it out and it turned out great. Jorge spent about 3 days to complete the install with some help form Brian on the last day. He was awesome to work with and very professional. All and all the install went very smoothly, and we are very happy with how things turned out. Thank you Shugarman's Bath for the professionalism and our new Shower!!! read more

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These people are AWESOME . I am so happy with my shower. I got a total gut, removal and brand new shower. They handled EVERYTHING with the HOA and are incredibly pleasant to talk to. The installation was fast, professional and communicative. I can't say anything about the price cuz I have nothing to compare it to, but I'm lower middle class and was able to afford it. I would very highly recommend this place. read more

Shugarman's Bath - General Contractors Near Me - San Diego, California

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I'm updating the review because after three years the valves on the showers became hard to turn. I contacted Shugarman's Bath and they got RICKY out to my place in two days! He was quick, respectful, skills, and knowledgeable. It turns out the speakman kits had been updated by speakman to address this problem. RICKY put in new valves with updated parts and they work great! So happy with this investment and to have a reliable company like Shugarman's around! read more

Shugarman's Bath - General Contractors Near Me - San Diego, California

Remodeled my tub and shower including fixtures. Everything went super smoothly and as expected and the project turned out great. After 2 years, the hard water in my building was gunking up my fixtures and Shugarman's came out and their technician Daniel replaced everything in under an hour. Amazing customer service. Thank you. read more

From the beginning, Campbell and Mark made the sales and design process seamless. Their pricing was very competitive and they even offered suggestions on how to make the shower more comfortable. Adrian, Diego, and Tony were my demo/installers and they were professional, courteous and a pleasure to work with. They got the job done as promised and I couldn't be happier with the entire process. Would definitely recommend and use Shugarman's again! read more

Shugarman's Bath - General Contractors Near Me - San Diego, California

What a wonderful experience with Shugarmans Bath! Absolutely NO STRESS experience from the first call to the last finishing touches! Adrian was our installer and he was AMAZING! He was prompt, courteous, and professional! His work was perfect! Exactly what I was looking for! I highly recommend Shugarmans!!! read more

Dont call they will hound you like a debt collections . called did not offer what I wanted and the keep calling me !!!!

The shower came out beautiful and I can't believe they did it in one day! Shane and Mike were nice to work with and they really know what they're doing. I couldn't be happier read more

Shugarman's Bath - General Contractors Near Me - San Diego, California

Love love love Shugarman's! I'm so impressed with this company and their business model! Was perfect from start to finish! Each person we worked with was amazing and the installed Ivan was just the absolute best! So courteous and nice and very informative! The shower is amazing and I can't believe it was all done in 2 days! Will definitely spread the word and can't wait to work with you all again! Thank you again to Susan for the consultation and Ivan for the install!!!! read more

Everything went well from the consultation to the paperwork to the installation. Jorge did an amazing job demoing our old tiny shower and bathtub and installing a whole new shower, made it bigger and added a bench. His work is flawless. He takes his time and does everything right and the best part was he always asked us if we had any questions and let us know what he was doing during the entire process. Finally, he was extremely nice considerate, especially with his daily cleanup and took pride in a good job and making sure everything was done right and that we remained informed and at ease. read more

I probably would not trust anyone else. They really do want to make the customer happy Few issues were resolved with service appointment thereafter. But otherwise they are great. One thing i will say. They are definitely not cheap. But there are few perks for why they are and they try to sell you on their life time warranty, and of course when it involved water and possible leaks you do want that life time warrenty. read more

Shugarman's Bath - General Contractors Near Me - San Diego, California

To Joy, business manager regarding your remark to my poor review of your company... It is the responsibility of your staff to inspect, identify, and communicate any potential issues before beginning demolition or installation. Instead, I was only made aware of problems after materials had been removed and damage had already occurred. This is not professional practice and should never have resulted in a costs of $9,000 to me!!!!!! During the project, materials were damaged, my bathroom sustained damage, and despite being told the work could be completed in a single day (or within the four days I allowed), the project dragged on for over seven days. The end result is far from satisfactory--it does not reflect the quality I expected, nor does it justify the time, cost, and inconvenience endured. This situation falls back on poor management and poor communication on your end. I strongly encourage your team to be upfront with customers, conduct thorough inspections before committing to work, and manage projects with the professionalism customers deserve. My shower looks like something out of Costco and NOT the presentation Norma shared. read more

We are very happy with the results of our bath to shower conversion. Adam did our contract. So we knew exactly what the cost would. Daniel was our installer. He did a magnificent job explaining each step and what to expect. He is definitely a master installer. Very hard working. I would recommend Shugarman to all my friends and family. Thank you for a job well done! read more

Made an appt, they cancelled 5 min before arrival They sent an apology gift card via email that never arrived after them sending twice So no not comfortable hiring them based on that experience read more

Shugarman's Bath Replaced my 1955 Bathtub With The Most Awesome New Shower. Retired, living in the home I grew up in since 1955. Getting tired of the old, cold to the touch bath tub and tile walls. After 70 years it was time for a massive upgrade. At the San Diego Convention Center Auto Show I saw a booth for Shugarman's Bath. Hmmm, lets see what they have to offer, do they have what I want in a new bathroom? Talked with the rep and yes they did. Set up an appointment for an estimate. Sales rep spent almost two hours with me going over their company, product selection, lifetime warranty. Fully answered all my questions, took his time, no pressure, no rush. Wanted smooth surface walls for squeegee easy cleaning. So many choices, found exactly the gray color and pattern I wanted. Shower floor pan would also be gray with a textured, no slip finish. Would angle down from the back of the shower to drain water. Wanted a shower head and wand setup with one handle water temp control, brushed nickel finish. Rep showed me exactly what I wanted. OK, good to go with everything, lets set up an installation date. Notified in advance of the crew's arrival and even a follow-up call that morning due to a slight traffic delay. Parked on the street to allow them full use of my driveway during construction. Already cleared out all my items in the bathroom, ready for work to start. Jordan and his co-worker arrived, reviewed the work to be done. Protective tarps were laid on the floor in a path to my bathroom. Was advised it could be noisy at time. Yeah, breaking out a cast iron bath tub can be. Bathroom door was closed during demo to keep in the noise and dust. Frequent runs to the truck with plastic bags filled with my old shower remains. After a while, Jordan asked me to come in to review the the shower head height, where the wall shelf unit would go, where I wanted the grab bar, a few other areas. Great coordination. End of the first day he showed me their progress. Wow what a difference, almost there. Said tomorrow we would finalize grab bar location and angle. They cleaned and vacuumed everywhere to remove demolition debris/dust. Next morning right on time. Jordan had a new co-worker, a former US Marine. As I'm retired Army, we hit it off well. Yes. Army and Marines do get along. Jordan called me in for final grab bar location and how I wanted it angled. Then showed me the ceiling piece would match my walls. A very nice touch, thank you Jordan. A few hours later joint caulk installation was finishing up. They had already tested the shower head and wand, drainage. All good to go of course. When done, Jordan went over shower cleaning information. Gave me information on what products to use for the best results. Squeegee for taking water off the walls and doors. Said to give the shower 24 hours for the caulk to dry. (Gave it 2 days just to be sure.) Time to use my new shower. Ensured the door at the far end was closed, slid the door by shower valve, turned it on to get my temperature. Found the perfect sweet spot for it to point. Turned off to enter. Inside turned the water on. OHHHH YESSS!!!!! What an improvement over my 1955 shower. What I really liked was how the composite shower pan and wall panels are not cold to the touch as in the old shower. Nice on those cold nights. Liked the adjustable shower head which is also EPA Water Sense compliant to reduce water usage yet provides a good shower stream. Didn't want to get out of the shower it felt so good. When done, squeegeed the walls, towel to wipe water residue. Daily maintenance to keep it looking new for years to come. It was a pleasure working with Jordan, his co-workers, everyone at Shugarman's Bath. Great team doing excellent work. Hmmm, with the new gray themed shower, now I have to repaint my walls a light shade of gray, gray theme vinyl plank flooring, gray, one piece toilet, everything else to upgrade my bathroom. Time to get started. read more

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If you are on the fence about purchasing one, get off the fence and do it. This was a great addition to the house, adds some value, but more importantly delivered on everything promised and more. I have absolutely no buyer's remorse here, this was absolutely worth it. I work two jobs, and one is some fairly serious outdoor labor. I'm also pretty close to retirement. At a certain age your whole skeleton hurts, 7/24. This is like having your own private jacuzzi at home. Even with the jets off, it's just so comfortable to just sit in a tub where you can enjoy a NORMAL seated posture. I could sit in there until plasmolysis sets in. Part of the experience is just sitting in peace and quiet, but the other half is when I get out I feel like my batteries are recharged. A simple shower doesn't do that, and trying to take a bath in a regular bathtub is kind of undignified and lacking. This walk-in tub even has a nice ledge behind the seat. Sometimes the cat hops up on the ledge to sleep on while I sit in the tub. For the sake of an impartial review I'm trying to think of one unpleasant thing to say but I'm really having a hard time thinking of one. Yes, these are expensive but before I made this purchase I spent 4 years visiting showrooms, doing online research, attending trade shows, going through Consumer Reports magazine articles, and talking to neighbors that had bought one. I really took my time and did my research, no impulse buy here. The short of it is that Shugarman's was easily the #1 choice for San Diego. Yes, there were other San Diego installers but they weren't even close to what Shugarman does. Our #2 choice was some company in Colorado, not even these other locals. Shugarman's is really the only way to go if you're looking for a tub in San Diego. Ultimately you're going to pay the same price either way. You can do it at once and have it professionally installed, or you can have it done by one of the cheaper guys, only to spend time repairing it over the years. No thanks. Let's just do it at once and never look back. Also, their price was on par with the industry. They're also the only company that does it all themselves. You don't have to be a project manager and call for different contractors ( drywall, electrical, etc. ) Shugarman's handles it all, you pay one price and they coordinate it all to happen over one or two days, tops. We had special requirements that made us a 3-day install, but Chreen and her crew were so good, they did it in just two days with no mistakes. Everything looks so professional. I'm so glad we didn't go with any of the other companies whose showrooms we visited. I saw things with those other guys that gave me doubts, but didn't have that same feeling with Shugarman's; no red flags whatsoever. I wish I could invite everyone over to just sit in it and experience it, but once I'm done with this review I'm probably going to get in the tub and drift off to sleep, so no, go get your own. read more

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It is my pleasure to report on the two bathroom projects I just had completed by Shugarman's Bath. First of all, I have had bad experiences with low-budget contractors, and since I'd been waiting a long time for the right time to get my bathroom fixtures replaced (and suspected possible water damage underneath), I was looking for a good, very reliable company who would do a thorough job and who had great reviews. After much deliberation, I found Shugarman's, and I'm very glad I did. Damian, the representative who worked with me and gave me good ideas, was very thorough as he took measurements and provided me with an estimate and full details of what to expect as a Shugarman's client. Whereas I agreed to the estimate and paid the deposit, Shugarman's understood that, due to personal commitments, my project would be starting approximately 2 months after signing the contract, and they were willing to work with me. The projects were completed yesterday (May 6th), having started the paperwork in March, at my request. I honestly cannot say enough about the work crew of Shane, Michael and Jacob who did my two bathrooms. Bullet points: On the first day of the project I got a preparatory text letting me know they were on their way (and does that work for me?). On time. Genuinely courteous and respectful, in the very best sense. Explanation of everything they were going to do and what I could expect. Covered all furniture and bedding and laid out runners to protect floors. And as the demolition proceeded, showing me the wood underneath I was concerned about (not too bad, as it turned out). Thorough explanation of the repair of structures that would go into place in preparation for the next day's new shower installation and shower/tub installation. They cleaned up each afternoon, and covered things again the next morning. At each stage, I noticed a total confident, upbeat, professional, totally planned-out and capable attitude toward the work being done. No distracting phone calls. No indecision. No glitches. Just good solid professional work the way you'd want any project to go. If I had a question, it was answered straightaway and respectfully. Shugarman's has a great team in Shane, Michael and Jacob. I would not hesitate to ask for them again by name for any future work. I have a beautiful shower and shower tub, and I could not be happier. That was my honest experience. I highly recommend Shugarman's Bath! read more

The sales, support, and installation team were great. Although the price wasn't the lowest, the quality of service and the warranty is worth the extra cost when it brings peace of mind. The sales and support team kept me informed with times so I could plan for their visit. Chuy, Jay and Jorge were the team who did a great job of not only installing, but showing us the condition of the old bath and how the quality of the new one would be. They were very professional and left their work environment clean. Customer experience with the whole Shugarman staff was top notch. read more

I recently had a whirlpool Jacuzzi installed in my master bathroom by Sugarman bath and remodeling and the experience was excellent from start to finish Zeck and Kody were the installers and they were outstanding. They arrived on time were professional knowledgeable, and clearly took pride in their work. The installation was done with great attention to detail, and they made sure everything was working perfectly before they left. They also took the time to answer my questions and kept the work area, clean and organized throughout the process. The final result looks amazing and I couldn't be happier with my new Jacuzzi. I highly recommend Sugarman bathroom and remodeling and especially Zeck and Kody to anyone considering a bathroom upgrade. read more

Gorgeous transformation of my bathroom. Five days to complete most of the job. Impeccable detail. read more

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I had a very disappointing experience with Shugarman's Bath. While the installation was done very quickly, in less than 1 day, it was rushed through and resulted in a poor experience. The pre-installation instructions said to have the shower curtain you'll be using available so they can put up the tension rode at the correct height and when the installer arrive, he and I had a specific conversation about the shower curtain where I confirmed that the one in the bathroom was the one I was going to be using for the new tub. The installers left several hours prior to when they told me they were going to be leaving so were not there when I got home and discovered that they had thrown away my shower curtain and left my front yard a mess, littered with shower curtain rings. I immediately alerted the company about the mistake and they said that my shower curtain had already been disposed of and they could not recover it and only offered me a $100 credit for replacing my shower curtain, liner, and rings, without any consideration given to the time and energy it would take me to replace them, nor the mess that the team had left behind. My bigger concern is what other mistakes they made while they were in a rush to leave my job early, more serious potential structural issues, which I guess I wont find out about until the new bath starts presenting outward issues. Even if there were no bigger mistakes made in the rush job, the poor handling of the issues I have already encountered means that I cannot recommend Shugarman's Bath to others looking for a bath remodel. read more

Shugarman's Bath stands by their promise of satisfaction We have used Shugarman's Bath for two separate bath remodels, and they have delivered exceptional results. Our first project, a tub-to-shower conversion in our guest bathroom, was flawless. It was that positive experience that led us to use them again for a master bath project: replacing a jacuzzi tub and standard tile shower with a large frameless glass shower and a soaker tub. The final outcome is a beautiful 5-star result we are thrilled with, but the journey to get there truly showcased this company's remarkable commitment to customer satisfaction. The initial design phase hit a snag. The salesman, while friendly and professional, inadvertently misinterpreted the specified overall tub dimensions as the tub basin dimensions, promising a "giant soaker tub". I fortunately photographed the initial drawing he provided of what we could expect. Of note, the official contract did not contain any drawing of the intended installation. When work began, the shower portion was completed beautifully, and the jacuzzi was demoed. However, during the initial tub installation, it became apparent the product was much smaller than anticipated and unlikely to meet our need for fitting two people. In addition to being smaller than expected, the installation left a significant amount of wasted space behind the tub that simply didn't make sense functionally or aesthetically. I escalated my concerns to the head of customer service, drawing attention to the discrepancy between the initial drawing and the installed product. After some changes to improve aesthetics, I was told this was the best they could do. I perhaps should have bailed on the job at that point, but stuck with the project because so much work was already complete. The final installation looked okay visually, but after using it once, it was clear the functionality just wasn't right for us. This is where Shugarman's truly impressed us. After the job was technically complete, I responded to their follow-up "evaluate how we did" email with a detailed explanation of our dissatisfaction with the tub's functionality and sizing. The very next day, a Shugarman family member called me. He stopped the request for final payment, came to our home to personally review the situation, and then made an incredible offer: a complete, no-charge redo of the entire tub portion of the job with a different configuration that would suit our needs. Shugarman's Bath tore out the recently completed tub work and re-installed a superior solution, not normally in their product line. The company demonstrated unparalleled integrity; the sizable final payment was not requested until we were completely happy with the revised job. The dedication to making sure their customers are happy is remarkable. One suggestion I have for improvement is incorporating a design drawing as part of the official contract, which would ensure everyone has the same visual understanding of the final product from the start. A shoutout to all of the Shugarman's Bath workers who were on site. They were consistently on time, pleasant, hardworking, and extraordinarily diligent about dust reduction and cleanup. A special shoutout goes to Tony and Bryan for their excellent work on the tub redo; they exemplified the company's commitment to quality. We couldn't recommend Shugarman's Bath more highly. They clearly are an honest, customer-first business that ensures the job is done right, no matter what it takes. read more

This business takes pride in their work and quality of their products. We've used this place before as my Mom has remodeled her bath to accommodate her needs. Now it is our turn to remodel one of our baths. Don has taken care of us in the past and for this next project, we have been discussing it with him. He's very knowledgeable and hardworking. We appreciate it very much. We haven't finalized this project just yet due to getting our finances together and the holidays approaching. But one thing for sure is that if you need your bath remodeled, this place is reliable and their products are of great quality and their work is amazing to create the bath of your dreams ! I would definitely recommend this place! Oh and it's "Yelp " approved!!!! read more

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To Jill, I owned and managed one of the biggest environmental firm in California for 35+ years. I understand all of the "back support" that needs to be included in the cost to the end user. BUT, 300% is crazy, and unfair. You charge the prospect for things they may never need i.e. mold remediation, removal and repair of dry rot, leaking plumbing etc... This is a second home for us and I have built and remodeled may bathrooms in my time. Other "bigger" companies charge a much less and use, in my opinion, better materials, warranty their work (like you), and provide a higher or more desirable resale bathroom, when selling the home. Just my opinion, which is what Yelp is all about. As you can tell, I will NOT be using your company, and suggest others do their homework before signing on to Shugarmans. read more

Shugarmans replaced two of our showers, completing each one in a single day. The workmanship was impeccable, and the service was incredible from start to finish. Special shoutout to Chreen, who replaced both of our showers--she's amazing! Reliable, fast, and truly outstanding at what she does. read more

Update: after posting this review they reached out, scheduled an improvement, and sent a really cool guy out. They removed the yellow caulk and updated with the good stuff. Things look really nice again. The materials are nice, with a glaring caveat: they used clear caulk which is known to turn yellow. You can't clean enough to fix it, it's in the call itself. No idea when a company the these prices chooses to use cheap caulk. The other issue I have is pressured seeking. I was told by their salesman the price was good for 24 hours, after that it goes up again for 7 days. I'm pretty happy with my shower, but yellow caulk makes it look pretty trashy. Time pressured quotes? Pretty trashy. read more