Service and appliance function and value information was as good as it gets! Dave Sablan's long…read moreexperience has given us expert service and time saving choices without pressure, making confident purchase decisions easy. Alison's payment assistance was outstanding!

Matthew Thomas did an excellent job waiting on for plumbing fixtures for a bathroom remodel. He…read morewent his way to find what I needed and in fact had it in stock for delivery to my he also provided to make the cost even more positive. The customer service he exceptional.

I received a quote and wanted to proceed and they never replied. I called and left a VM. I sent…read moremany messages after. Customer service is awful and maybe my kitchen remodel isn't worth their time even the quote was over $10k. A response would be nice so people don't waste their time if you're uninterested in working with them.

Worst customer service I've ever experienced. Days and weeks without replies to emails. After they…read moregave me a quote I emailed twice and practically had to beg for next steps, still no response. I called and finally got a hold of someone. They told us to come to showroom. We come in and the receptionist blankly stares at us. I had to tell her how to pull up our information. Then she tells us the design lead isn't even there. She calls her and asks if she's coming in. She says yes but doesn't tell us how long she'll be. We sat around for 15 minutes and left. The receptionist didn't even attempt to keep our business. I'm sure the end result would have been solid but this entire process took 4 weeks. Horrible business operations.

We had a great experience with our kitchen remodel - with Pedro, Mario, Lily and Liad all very…read moreprofessional in all of our interactions. Starting with the initial consultation, they were helpful but not pushy and even started providing initial designs before we signed anything..They were even able to accommodate us, to complete half the project while we were out of town, so we didn't have to go without a kitchen for long! Most importantly, the kitchen came out even better than we expected and on budget! As long as you plan ahead with all your selections, this team will deliver!

I really wanted to have a positive experience with this company because things started off well…read more The staff initially seemed helpful and knowledgeable. Unfortunately, things began to fall apart shortly before finalizing my cabinet order. My final renderings were never properly completed. One entire room was missing from the plans, and major updates that were requested - including switching from frameless to framed cabinets (which affects cabinet sizing) - were never reflected in the drawings. It became very difficult to get in touch with anyone to finalize the order or receive updated plans. Eventually I went into the store in person, where Liad offered to "fix and finalize" everything on the spot. He manually drew out the new layout and entered the order on his phone, assuring us he was taking care of everything. However, no formal layout, purchase order, item list, cabinet sizes, or updated renderings were ever provided. I was told we could rely on the existing renderings and that getting formal updates from the designers would take too long. After paying, we heard nothing until my contractor informed me that cabinet boxes were being delivered. The delivery arrived without any paperwork, purchase order, or layout for my contractor and cabinet installer to reference. Once installation began, we discovered multiple issues: missing items, incorrect cabinet sizes, missing panels, and accessories that were the wrong size. Trying to resolve these problems was extremely frustrating. It was again difficult to reach Liad until we went back into the store. He repeatedly asked us to provide a list of what needed to be fixed, but that was difficult because we were never given a purchase order or layout showing what was actually ordered. What stood out most was the change in demeanor. Conversations that were initially helpful became defensive and dismissive. At one point he even questioned whether our installers "knew what they were doing," and suggested modifying cabinets to make incorrectly sized accessories fit instead of addressing the ordering mistakes. At this point I have had to purchase replacement panels, shelves, and accessories out of pocket from another cabinet store just to keep the project moving. Both my contractor and cabinet installer -- as well as staff at the other cabinet supplier -- were shocked by the experience and confirmed that this is not how a cabinet ordering process should work. My advice if you choose to work with this company is to triple-check everything and get all documentation in writing before paying. Make sure you receive final drawings, a purchase order, item numbers, and cabinet dimensions. It's unfortunate to have such a stressful experience during what should be an exciting part of a home remodel. Based on my experience, I would not recommend this business. There are many other cabinet suppliers that provide clearer communication and proper documentation.

I've had really bad experiences at this floor and decor location, I even said a prayer before…read morewalking into this place. My prayer worked because my experience was spectacular. I owe this great experience to Trevor. He was informative, polite, patient and professional. I was able to get exactly what I needed and he assisted me the entire time. This location definitely changed my opinion today- but that's thanks for Trevor!

Come prepared to be overwhelmed and to question everything that you already thought you were going…read moreto pick out when it comes to tile. Seriously, Home Depot is for chumps. There is no other place that you should shop for tile. Even the clearance items are nice tiles and nothing here is hideous. The prices compared to Home Depot are phenomenal and the selection gives you options that you had no idea that you needed. The staff is helpful and will serve up option after option based on what you tell them you're looking for and then if you're like me, you'll completely change the plan when presented with those options. Dope store. Save me tons of money.

Kesone was amazing. She went above and beyond. It was like having a personal designer in my corner…read more She was so kind and helpful. She has a great eye for color and style. Shout out to Kesone. I will be forever grateful to her. She made a stressful remodel much less stressful. Hope she is recognized by the company. Lori was helpful and kind too when Kesone wasn't available. Shout out to her too.

Five years ago I remodeled my kitchen and we used great tiles from Arizona Tile--it looked…read morefantastic and tied in the cabinets & counters. One of the tiles got chipped by plumbers dealing with a problem. We went to Arizona Tile to see if they had more of the same tile. Lori, a Showroom Consultant, helped us try to find the same tile, spending time searching upstairs & down with only an IPhone photo to go by. She ended up giving us about 6 samples to try and match it & was very professional and congenial. They have great tiles to choose from but also took the time to try and help us find a replacement. This is the kind of customer assistance one rarely gets these days. Thank you Arizona Tile and Thank you Lori.

My complaint about the off-color caulking was directly addressed by Shugarman. A Shugarman…read moretechnician named Jorge came by to inspect the off-color caulk. He removed a portion and showed it to me. Much to my surprise, it matched the vinyl wall material perfectly. My bathroom has light blue walls, and just about everything else is a shade of beige (Sand and Sky, get it?) So when the lights are turned up, the blue of the walls reflects differently from the caulk and the vinyl. Different surfaces reflect differently, so the colors don't seem to match, although they actually do in natural light. So, problem solved. Or at least revealed to due to lighting.

Recently had my tub converted to a walk-in shower as circumstances have changed and a tub was no…read morelonger safe. Did the usual research and it was overwhelming to say the least. What stood out about Shugarman's Bath are the several good reviews across platforms that repeatedly mention quality work, good communication, and of course, customer satisfaction. Communication: everything was clear and well presented right from the initial phone call, up until the turn over . My design consultant went over every detail, every option, and every possible scenario. He made sure all needs were met and there was not pressure or attempts to upsell. After signing on, demo and install were scheduled and the projects managers made sure to communicate details along the way. On demo day, every single step was communicated even with appropriate warnings/advisories about noise and vibration. On installation day, they made sure I was involved in placement of accessories particularly height, distances, etc. Reliability: I feel like Shugarman's Bath is a very well-oiled machine. They do what they promise and sometimes even over-deliver! Work Quality: everything was presented well from beginning to end. First thing they did was lay down protective cloth to prevent dirtying my floors. They complied with HOA requests for inspection before and after copper installation. They had everything they needed in their vehicle and not once did they slow down. Of course, the finished product is beautiful, efficient, and accessible. Customer Satisfaction: not once did I feel left out or disregarded/contradicted just to make their job easier. Everyone went through every detail to make sure that I got what I wanted and not some work around or semblance of what was asked of them. They definitely deliver what was promised! Pricing: they were not the lowest bidders. But the promise and guarantee they provided was top notch. Their pricing includes any remediation needed after the walls are taken down so that, in itself, guarantees a stress-free experience. If they discover something that needs correcting, they will do it themselves. They won't leave you high and dry looking for a third party to do remediation work. For me, this was the best part of the whole no-surprise pricing they provided. Material Quality: they use top notch materials and accessories from trusted brands! Not some cheap, flimsy or hollow enclosure. The build is solid and guaranteed to last! Overall, 100% recommend them! They are fast, efficient, and professional all the way! Shout out to: Nick - first point to contact Adam - Design Consultant Karina, Lindsey, Stephanie - Project Managers/Consultants Michael, Chreen, Steven - Installers Thanks to all of you for making sure I got what I wanted and needed and that I'd enjoy it for years to come!

The sales personnel were excellent. They explained to me what products were higher and lower…read morequalities and why, they educated me on the products. The flooring personnel were very professional, very helpful, and did a fantastic job

Elizabeth and Anthony were wonderful to work they. They were efficient and professional. Anthony…read morewas extremely helpful providing recommendations based on his expectations knowledge. The crew that installed the countertop did a great job. There was a minor issue that was resolved within the week. I would highly recommend this team for your countertop needs.

Im usually skeptical when making a big purchase because i hate being disappointed but i have to say…read morethat i had an amazing experience at flooring creations. They had a wide variety of flooring and in my case i needed new carpet. Everyone was helpful and informative and no one pressured us. They were very good at communicating as well. They charge a measuring fee that will go back to you when you choose them for your flooring needs. They don't do the installation themselves but they gave us a good recommendation for a 3rd party contractor to install and they also did very well. Overall, im happy i went with flooring creations and i recommend them 100%.

I went into this project knowing almost nothing about flooring and needing about 1,450 sq ft of LVP…read moreinstalled. What immediately stood out about Flooring Creations was how consistently strong their reviews were -- and after working with them, I get why. Gus Sr. and Gus Jr. were patient, knowledgeable, and easy to work with. They took the time to walk me through different plank options and helped me land on something that fit my budget, needs, and concerns. The process felt collaborative which I really appreciated. The final result looks fantastic. The color, plank size, baseboards, and overall layout work beautifully in the space. The installation was quick and very well done. The installer they recommended and his crew were meticulous -- especially on the stairs, which turned out great. You can tell they paid attention to details like plank layout and variation so there's no obvious repetition. The crew was respectful of the property, communication was solid throughout, and questions were always answered promptly. Overall, this was a very positive experience and I'm extremely happy with how everything turned out. I'd absolutely recommend Flooring Creations.

Great guys and better prices. Unfortunately they aren't open to the public. I didn't find that…read moreout until after I managed to wrangle contractor prices out of them with a nice printed estimate that came in $20-$200 under per item compared to all other retail locations who claim to offer contractor prices and price match guarantees ( i.e. P------ S----). Now I have to get a contractor to order them for me and hopefully not mark them up! Location is a bit difficult to find. Nav doesn't help either. The street that Siri sent me down doesn't really exist but you can get a car through it. Plenty of parking. Don't expect any storefront. It's just a plain warehouse with about 6 guys at desks who know everything about everything you will ever need for your remodel project. This place is the best kept secret of your contractor/plumber/electrician.

These guys are awesome at what they do. Everybody I've spoken with is knowledgeable and very…read morehelpful. I get my parts here anytime I can!

Jessi was extremely helpful selecting tile, colors, decorative bedding and especially contractors.read more

It pains me to revise my stellar review because I think their designers are very talented. But they…read moremust get things in order on the business side or they will continue to lose clients. While they work on hourly consult rates which is a refreshing option for many of us, on a recent project, my business was clearly not valued. Calls and emails were not returned for days or weeks, plans not sent as promised, all eventually resolved through my repeated follow-ups. The justified reason is that a bigger client was requiring all their time. Customer Service 101. I pay my invoices on time and without question. I will set aside the sales tax issue which required multiple emails to be resolved. The last straw was the requirement to pay for a 4th consult by a sharp deadline or my consult would be canceled. What choice did I have? I will find an interior design firm that will appreciate my business.