chelsea was incredible tonight, I placed an order through a 3rd party delivery service and unfortunately the store did not have it in stock but Chelsea went above and beyond and made our dessert minutes before closing. appreciate employees like this it is very rare for someone to put that kind of love into such a small interaction and it meant a lot. give her a raise read more

I normally don't bother with writing reviews and such but the manager or whoever the guy is has really bad work ethic and customer service.... On 3 occasions over a couple months I've been there and had to deal with him very lazy on each visit he doesn't want to make orders promptly would rather say it's gonna be a 10 minute wait when no one is even in the store I've literally watched delivery drivers such as Uber and DoorDash be told by him they had to wait because he had paying customers to help but then turns around and tells them they also gotta wait ? Don't you think you should be much more professional ? Do your job or give it someone who will service the store properly this a hole needs to be canned read more

The only place I like to go to for ice cream but was slapped in the face when we went to collect the free bday scoop that I have always received but they had told me I had to go download and print... who does that clearly when you can read my email saying I was entitled to a scoop so it has not made my day, so sad. read more

$2 ice cream. But really good $2 scoop ice cream. If you go to the other location after 6pm on Tuesdays (for an hour or so), the same ice cream is $1. Baskin Robbins still has the best mint chocolate chip ice cream ever. read more

The Tennessee location is clean, friendly and the ice cream tastes great. We love this location.

My dad ordered a grad cake which was pretty expensive ($70). He didn't get the best customer service when he called. My dad thought the employee he talked to wasn't friendly. It had a customized flavor and it turned out nice but was missing a decoration and didn't exactly look like the cake on the website. I called to see if we can pick it up and was told that it was on back order so that was disappointing. Employee didn't offer any compensation so that was disappointing too. He had a "it is what it is" attitude which I don't think is the best method in customer service. read more

The workers are nice and very patient. I went in one day last week and was undecided if I should try something new or stick to my regular. I tried a few different samples and finally went for my regular lol but the employee was super friendly, helpful, and patient. I recommend the nutty coconut is really good on a sugar cone. Also the employees are fast so don't mind it you see a line on a hot day, trust you will be in and out read more

Got home and fined out they pack in the bag the wrong ice cream for 8 year old Granddaughter I am assuming he give hers to someone else too, she was very upset. read more

A second place I would like to give no zero stars to. Called today, 6/30/2011, and a girl answered the phone, hella attitude. Psshh! And put me on hold, and I heard her chatting away about bull-ish. Horrible place! :-P Good for them I wasn't there in person. Would of caused hell for that girl. :-P read more

I got an ice cream cake. It was good! The girl wrote on the cake nicely. The only thing bad about this place, that it's in the G-H-E-T-T-O! That's why I gave it a 4 instead of a 5. It is kind of unfair because it really should be a five, but sorry, it's in the ghetto. Honest Review! -Poison Ivy read more

Ordered ice cream Baskin Robbins for the family, Two Scoops Sundaes and a banana split, was lucky if the ice cream amounted to one scoop in each Sundae and maybe a scoop and a half for the banana split. We won't even talk about the sauce, if you blink you'll miss it. I have gone to this Baskin-Robbins a million times and I have never receive such a bad product. For the price I had to pay I'll never go back. read more

I had been running around looking for bubblegum ice cream, and totally forgot to stop here. Pink and sooooo dang good!

I'm so disappointed. This used to be one of my favorite places to get ice cream, but today changed it all. We are in the middle of a viral pandemic and food safety is of utmost importance. There were 3 young people and one mature woman running the shop tonight. I have never seen any of these employees, so I wonder if the store was sold to a new owner. Anyway, my review is based on uncleanliness. I saw two employees scooping ice cream with their face masks hanging under their noses. Then one girl scratches her nose with her food-service gloved hand, pulls her mask back up over her nose, and proceeds to finish serving someone their ice cream. Yuck!! Then the same girl goes and rings the customer up, handles cash and goes right back to serving ice cream to the next customer. The person serving us, stopped serving us temporarily to go help fix the cash register and was then about to go handle our ice cream again. I stopped her and asked if she would please change her gloves. She agreed, but after changing her gloves, she reaches down by the floor. At that point, I had seen too much from too many employees breaking food safety guidelines and standards. I told her I didn't want anything else, paid for what she had already finished preparing and left. I will never go back to this store. I am a public health professional, and this is exactly how disease and food borne illness spreads. I never saw any of these employees change their gloves or wash their hands between serving customers, handling money, scratching their nose, picking stuff up off of the floor, and pulling their pants up. The safety standards of this store has gone down the drain. read more

if i could leave you no stars i would ,,,,,you charge way to much money,,,for one very small scoop of ice cream,,,,,my husband and i can go to safeway,,,,buy one container,,,of ice cream and it last longer,,, read more

Love Baskin Robbins but watching the older man make the waffle cones with no gloves or thongs made me disgusted. He touched EVERYTHING, patted a co-workers back, handled the cash register, scooped ice cream NOT ONCE WASHING HIS HANDS and went back to making the cones!!! Just make you watch how they make the waffle cones you decide if you want it in a cone!!!!GERMS GERMS. read more

Customer service was welcoming and very helpful. They were very busy but took their time offering customers samples and explaining the menu. Their prices were fair and the ice cream good. Waffle cone bowls were fresh. Inside was clean. read more

Man this place sucks. I ordered a malt and the first thing she ask was the size. I said medium. When I got my shake it was a large and I had already paid for it. When I ask her why did I get a large she said I thought you said large. Really! Medium sounds like large. read more

Nice ice cream servers. Really enjoy going here to get my after dinner fix of sweet deliciousness.

The girl who assisted me today ....was NASTY !! She helped 3 people before me. She scooped ice-cream , and rang them up, and DID NOT WASH HER HANDS !! When it was my turn...I told her "You need to wash your hands " ! She did...But why do I need to tell you to wash your hands, after dealing with money and other people's ICE-CREAM ?? I'm going to email there corporate office ! read more

This is one of my favorite ice cream spots in Vallejo and they are GREAT at last minute orders for ice cream cakes... The staff was great and made ordering the cake so easy... I forgot and ordered it last minute and the young lady on the phone was very patient with me and the order was on time and perfect...I LOVE THEIR CHERRIES JUBILEE ICE CREAM...!!! read more

Worst place to ever order a milkshake ..the quality and consistency was not to a Baskin Robbins milkshake I have always ordered. The "milkshake" was super watery and tasted like nothing but milk...After asking the worker if she would remake it or refund me she said she would remake it but would have to charge me extra for the ice cream she had to add ? I have come to this baskin Robbins with my grandfather since I was in grade school and can't believe the type of service they provide for loyal paying customers . Last time I will ever come to this place or recommend it to anyone! Save the stress and money and go to McDonald's or Burger King they can actually make a better milkshake for a better way better price. read more

Typical Baskin Robbins. They always have bubblegum ice cream, which Is hard to find. The guy that works behind the counter is always super nice and courteous. I enjoy giving them my business. read more

My grandson and I frequent this place at least once a week. It is very well maintained and the employees always treat us with class. Obviously lots of different flavors to choose from but what I appreciate most is the customer service. read more

Paulino was great!!! Great customer service and best milk shake from this location! The five stars are for Paulino.

Tried to overcharge us by saying we had to pay more for items advertised as part of the item we ordered. Rip off.

Over the years, I have frequently visited this location. Unfortunately i'm here to say that I will no longer be visiting or giving them my money. The owner is a huge cheapskate. I've seen him rewash ice cream cups, milkshake cups, and spoons to use over again and sever to other guests. He has even gone as far as to include old milkshakes in new ones in order to conserve ice cream. Not only is this rude towards his loyal customizes, this is very unsanitary and it only serves to his benefit conservation of as much money as possible. He'll even reject coupons that are obviously good for his location. The workers here don't even wash their hands after handling cash. This place is hugely disgusting inside and out. The owner is a money hungry man!! Would not recommend. Go to cold stone. read more

The owner is a rip off artist!!! I ordered the Smoothie the Banana Mango flavor. You can get a banana strawberry and another flavor. The sign on his wall and the website and the phone number on website said that all you pay for is for the a size not the chosen flavor... He tried to charge me extra for the the banana the original main ingredient. The drink is called Banana Smoothie with flavors like Banana Mango and banana strawberry... read more

It really does pain my heart to give this an establishment 2 stars. I eat icecream at the very least twice a week. I prefer baskin Robins over coldstones. I know I know... blasphemy. I mean don't get me wrong I adore coldstones but I like how I can three different scoops of three different flavors at baskin robbins. I usually go to the one on sonoma but since my boyfriend lives closer to the Tennessee location I go here from time to time. When I have the manager scoop my icecream he usually gives me full whole scoops. On Friday he hooked it up. I was craving icecream again the next day on Saturday and decided to give them another visit. This time there was three employees. It seemed like the young man helping me was new to the job. And he really truly skimped out on my scoops. It was more like a double then a triple scoop. I'm a real fat kid and so shoot me if I feel like I need to whine and complain about my scoop sizes lol. I've worked at dryer's icecream shop before and I always used to hook folks up with big ol scoops. It's safe to say I did not leave these employees a tip that night. It's safe to say I will only be stepping into this establishment if I see the manager behind the counter. read more

Purchased a quart of cherries jubilee yesterday. The ice cream was so sweet all I could taste was sugar. It was horrible. I will not be going there again anytime soon. The store I went to is in Vallejo on Tennessee Street. read more

The owner is super friendly & remembers you 5 stars for that. But I'm giving a low rating because repeatedly he does not give full size adult scoops like other Baskin Robbins . The ice cream isn't cheap , I'm not expecting extra at all , just expect what I'm paying for . After giving repeat business hoping they would stop short changing me , the consumer , I gave up & frequent different Baskin Robbins that give what you pay for , 5 stars to the surrounding Baskin Robbins in American Canyon area & Benicia , all the way up to Placerville ! read more

great place to get a scoop!! Avi and the rest of his staff work really hard and get you out of there quick.

Order a strawberry milkshake extra thick for my mom and it was perfect. I ordered a cappuccino blast with Jamocha almond fudge it was so yummy. The girls that were there tonight are friendly and upbeat and seem to enjoy their jobs. Wish I could give this BR 10 stars. read more