This place is always open and clean. We always have good consistent service. It's a good spot to go for a treat without any surprises. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Vallejo, California

Great fast customer service, and store environment very nice this basking robins has amazing flavors German Chocolate cake and Biscoff so delicious !! read more

Baskin Robbins will always have a place in my heart. I'm pretty sure this location is the only one left here, which makes it feel even more special! I used to go to the location where the old Walmart used to be, across from Rancho, every single week with my dad when they had their $1 or $1.50 scoop days. Core mems for sure! Now I go back and it still tastes exactly how I remember. My forever and always order: mint chocolate chip!!! Idc what anyone says. This flavor is ELITE. No matter how many fun flavors they have, I always end up choosing mint chocolate chip. I just love the color, the minty flavor and the texture of all the chocolate chips. I love how the sweetness from the chocolate chips balances out the minty taste. This location does look like it had a little remodeling done. It definitely looks more modern compared to how an early 2000s Baskin Robbins used to look like. It feels more brighter, more open. If that makes sense. No matter what, Baskin Robbins is nostalgic, it's comforting, and it's still just as good. Some things really don't change and I love that. I just hope this Vallejo location never closes. read more

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I'm happy to still see a Baskin Robbins in Vallejo that has been here for many years still in business. Small inside but mighty and busy! Prices have definitely gone up over the years and they still have multiple and more than 31 flavors. My all time favorite baskin robbins flavor that I like to get is their mint chocolate chip ice cream, I like their shaved chocolate chipping. I feel lkke the cake cone is the less messy cone because at the end my ice cream falls through the sugar cone. Jamocha almond fudge was one also that I used to get. There are some seats inside, small parking lot that can get busy and I just ended up parking around the corner on the street to make it easier for myself. Service was great and busy and glad to see all of the business still here in Vallejo. The plaza can get busy with parking. read more

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The place looks like it had some updates. New tables and chairs and inside just as bright and cheery. The service is always great and the ice cream and other treats still good. We loved being able to take our grand daughter here to enjoy some ice cream. read more

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Very clean, EXCELLENT service and the best milkshake I've had in years! It's hard to find a real milkshake. The product that's called a milkshake at most restaurants and fast food places is not a milkshake. It's probably a "frozen dairy dessert " mixed with syrup. This place makes a milkshake that tastes like my childhood! read more

I placed a mobile order online for an ice cream that only Vallejo carries on the website said that they were in stock. I drive 20 minutes to their store just to be told they're out of stock. I asked for a refund. As I'm driving home. They call me and asking if I want to pick it up the next morning to avoid a refund I asked if I could have two ice creams for the inconvenience of driving and gas and the manager insisted on a refund instead of making an accommodation for something they messed up on. If they're out of items online, it should say that. read more

Service is overall very good. The employees are very friendly and welcoming. I only stick to what I know and that's the pralines and cream. I've been eating that flavor for fifty years, I will never switch up. The prepackaged ones taste much different than the fresh served, IMO. This location has gotten a serious much needed remodel, about time! Because this location still looked like the 70's, it was awful! Now it looks amazing. New flooring, seating and It looks clean all around. I will now eat in with my grandchildren instead of dashing off read more

Cousin decided to do an ice cream run for the family. The store was clean and service was quick and effective. I decided to get Strawberry Cheesecake (I can never stick with one flavor) and it was delicious. Smooth, sweet and delicious Cheesecake pieces. As always, Baskin-Robbins is a classic place that we grew up on and love. read more

Baskin-Robbins - Strawberry Cheesecake. It looked and tasted good. - Ice Cream & Frozen Yogurt Near Me - Vallejo, California

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Still love the A+ service we receive and quality cakes. Ice cream is of course delicious. read more

Baskin-Robbins - My sons 7th birthday party cake (chocolate chip ice cream with chocolate cake). It was delicious - Ice Cream & Frozen Yogurt Near Me - Vallejo, California

The manager micromanages and verbally harasses his teenage employees on a daily basis. He makes his employees pay for toppings they forget to ring up and sometimes entire menu items (usually the customer changing their mind or not wanting to pay). He isn't above making his employees cry and has even done so in front of customers. Most of the employees come from low income or conservative families that don't take their complaints seriously. read more

This store is olddddd. Like from the 1960's old, but gets the job done. Been coming here ever since I was a kid (and I'm a senior now). Maximum occupancy inside can't be more than 15-20 peeps I'm guessing? And on an exceptionally hot day, expect the line to snake out the door. I recently copped a free welcome scoop for adding the Baskins app to my smart phone, so headed on in. I was also wanting to try the limited BR x IF flavors, which were inspired by the IF movie. These two new flavors are Blues Boardwalk Bash & Blossom Berry Twirl. I got a scoop of each in a cup, basically getting 1 o' the scoops free. The flavors are bomb! As in good bomb. The topping add-in's of each flavor really send these scoops over the top. Subtracting 1 star overall from the store experience based on it's location age and a somewhat run-down looking parking lot. Other than this, the store's fully functional. The ice cream here tastes the same as any other fancier BR store. read more

Baskin-Robbins - New flavors inspired by the new IF movie. - Ice Cream & Frozen Yogurt Near Me - Vallejo, California

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I had an OK experience at this ice cream shop on Wednesday afternoon. They served me right away, my server was very polite and attentive. Another person backed her up, and helped with making change. I paid $4.54 for 2 scoops in a cup. (For anyone thinking about delivery, checkout the Doordash price for 2 scoops). The problem with this location is that it's layout is narrow and cramped. If you're still concerned with Covid-19 swirling around, maybe not a good place to be when it's busy. Impossible to social distance. When I was there, everyone did the right thing and gave the folks leaving room to exit. How was the ice cream? Not as good as Loard's ice cream. Baskin Robbins ice cream is like the stuff you get at the supermarket. But $4.54 for 2 scoops in a cup is a good price. read more

Baskin-Robbins - German Chocolate Cake, 2 scoops - Ice Cream & Frozen Yogurt Near Me - Vallejo, California

I scream..you scream...we all scream for Ice cream! It's the best place for easy take out ice cream in Vallejo after 7pm in the evening. Every time I come its always crowded, but the staff is mostly friendly, quick, & efficient. I've never left unhappy! read more

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I'm not returning here. I went here to use the birthday coupon last year ( I know hella late review.) They were unable to scan my birthday coupon and no way of honoring it. They told me to print it and come back and that I'll have two more weeks to use it. Nah, no thanks. I don't want to waste paper. Last year was 2022 and you have no way of honoring it. I don't blame the employees. I blame their system. If I want Baskin Robbins, I'll buy it from Target without the bad service. read more

Since when does baskin robins not do any samples? I came in 7 months pregnant by the way lol and all what I wanted to try was a new flavor I haven't seen nor tried before. The girl attending me said sorry but we don't do that I was like really how am I supposed to know if I like it or not? She then reads off the label as if I can't read it myself like I know what it has but I don't know if I'd like it. She then goes best I can do is charge you for a kids cup???? Um what?? And if I didn't like it are you going to refund me? I understand some people go overboard and want to "sample" all 31 flavors but I just wanted to try THE one. Someone else mentioned on yelp that the manager is stingy and doesn't want to lose any ice cream but if that's the case make the limit like 2 at best. I ended up getting what I always get anyways to not go through that hassle and when I asked since when they stopped doing samples she said since Covid. Like be so for real. She did mention that she thinks this is the only location that doesn't do it so yeah first and last time coming to this location. Not to mention place was mad dirty. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Vallejo, California

Really bad service. Saturday 9/16 around 5pm, 2 girls were working and seemed like they were more interested in their own conversation. After seeing there were new flavors I asked if I can try one. THEY DONT DO SAMPLES!!!!!! Is because of the clientele? Is it because of costs? Is it because of Covid? If it is there should be a sign so people don't look stupid! Not worth the 2 minute drive! read more

Just ordered a milkshake here and it was terrible. It was basically slightly thick chocolate milk. It felt like he added 1 small scoup of ice cream to an entire glass of milk and blended it smooth. I am not sure if this was an error, or if they just try to skimp you on ice cream, but it was not good. It is seriously disappointing, because I don't go for sweets very often, but justbdidnt do it for me. It is a shame dairy queen seems to be closed. I will say that aside from the shake being bad, the service was prompt, and the guy was very polite. read more

Got the three scoop sundae with brownies but there is a warm brownie sundae to order, no bananas needed! read more

Baskin-Robbins - Three scoop sundae. Marshmallow topping. Walnuts, brownies, cherries, and hot fudge! Childhood memories at its tastiest. - Ice Cream & Frozen Yogurt Near Me - Vallejo, California

Worst customer service in ten years I have been here. Victoria was very rude and so unprofessional. She said if you don't like it talk to my manager just because I said to my husband in Spanish that the scoops she gave us where super tiny and she said if you don't like it you can talk with my manager. She said we been serving them like that I said sense when but I'm really not In the mood of arguing with no disrespectful kid I just got my second COVID vaccine and feeling really bad. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Vallejo, California

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I have been coming to this location for years to buy the caramel praline cakes! The large woman is rude, rude, rude! Wouldn't sell the cake without I.d. for my debit card. I had it out in the car but it wasn't that she asked....it was her rude condescending attitude and mouth! She's also rude to other employees! Walked in while she's telling them it's probably not my credit card. Yes, it's my day off and I looked disheveled and that is why I sent my son in to buy the cake at first!! You need to get rid of her!! read more

Went to this Baskin-Robbins on "Celebrate 31" scoop day only to find that no one at this location knew what it was and said they didn't honor it. It wasn't really a big deal.. I still wanted ice cream and knew that not all of the locations participate. I decided to go for the Warm Brownie Sundae with chocolate chip ice cream, butter pecan ice cream, caramel sauce, whipped cream, rainbow sprinkles and a cherry. My sundae was really good. It hit the spot and satisfied my sweet tooth. The brownie was fudgie and the ice cream was smooth. The only thing I will say about this Baskin-Robbin's is that some of the containers the toppings are in have seen better days and should be replaced and at the very least cleaned out. Overall my experience here was good. read more

Baskin-Robbins - Warm Brownie Sundae with chocolate chip ice cream, butter pecan ice cream, caramel sauce, whipped cream, rainbow sprinkles and a cherry. - Ice Cream & Frozen Yogurt Near Me - Vallejo, California

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Pulled up to get a treat, peeking through the window, see store scooper putting on his mask (that's good), talking on his phone (probably not clean), patron walks in, scooper does not wash his hands, scooper does not have on gloves, scooper (gloveless) serves patrons, and I am now pulling off without my treat. read more

Don't even go here. No seating at all. It was also my birthday and wouldnt honor my coupon. The employee comes off unprofessional. This baskins robbins is very restrictive. No restrooms no seating, and will reject coupons Dont even bother going here Date 02/13/2023​ read more

I order the same cake for my mom every year for the past 2-3 years. Always pick it up the same day, the day before her birthday. I always order online, and have had no issues until today. I picked up her cake and it is a plain, almost bare cake. They drenched the top with Carmel and I couldn't write "Happy Birthday Mom" like they usually do. So disappointed for $30, and didn't have enough time to wait for another one. read more

Baskin-Robbins - Cake I ordered last year 2022. Same cake, ice cream flavor and style I always order! - Ice Cream & Frozen Yogurt Near Me - Vallejo, California

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I came here last week to order a cake just to be told that only a manager can take a cake order. I ordered it online and input my sisters Information for her to pick up. We arrive to pick it up today and were informed we need an ID. I don't recall this being posted at the Baskin Robbin's itself or in the email I received. Aside from that I believe it was the owner himself who was there today and should work on his customer service skills. read more

I got an email from their corporate office. I tried to use it but they wouldn't accept it because it was in my phone. I showed them the email and the coupon which says do not print or copy. They relented after speaking with their manager but he tried at first to not accept it either. Crappy customer service. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Vallejo, California

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I came here to buy a cake for a birthday. The thick talkative lady was helping me and I asked her if there were any ice cream cakes that were chocolate chip cookie dough flavor. She looked like she knew what she was talking about and she told me that I had 2 options for that flavor of ice cream cake. I confirmed with her that I wanted chocolate chip cookie dough and she replied "yes". I chose one those options and paid $64.99. When I got to the birthday party with the cake, to my disappointment, it was not even close to the flavor I requested. Birthday girl was upset and I was ripped off by a local franchise that I spend with regularly. read more

bday coupon not valid here unless you have it printed! way to f**k up someones day by not honoring it on a mobile device! i can see why theres no business there! theyre not up to the times! read more

Baskin-Robbins ice cream is delicious. The service of this location was polite and quick. Please don't ever close down.

The manager of the place is horrible. I heard that the manager is the one that doesn't allow samples because he is cheap and when I asked why to one of the employees they said it was because of Covid which I don't understand considering that if Covid was to start it was there with how dirty the place is. The only upside is there is one employee there that was really helpful and did her best to provide good service to me and my family when we visited there. I don't remember her name but she had glasses and she started recently but she has amazing service. I wish her the best!! read more

They really do seem like they got kids running this place. As I was ordering a lady came complaining and in the middle of our dialogue the cashier then stopped the business that we had going on instead of being fully attentive to the desire of me getting the transaction finished since we had already started. She could had stated to the lady with full confidence that she will be there to hear her out momentarily as she finished up with me but she may had just been sociably challenged to a degree that she was not before. Train yall peeps up better. Also a little eye contact here and there wouldnt hurt. Very black and white dull customer experience read more

Long story short I'm so upset I ordered a cake online and I paid extra and to put a picture of my husband and sons on the cake for my husbands birthday I made sure all of their faces were in the circle it provided online too crop for cake and when I went to pick up it was a photo of only one of my sons I was upset and told him that's not what I wanted he said well there's nothing I can do about it and to "tell my husband only his favorite son made it too the cake". Smh never ordering from This baskin Robbins again smh he could of made it right or at least reimbursed me for the extra I paid for the photo . Smh zero starts !!! read more

If I could give no stars I would I asked for one scoop Sunday and it was literally two bites! I TOOK TWO BITES AND IT WAS GONE it was the smallest thing I have literally ever seen!!! And it was $6 y'all Up here trifling read more

Who doesn't look Baskin Robbins? It's an OG ice cream shop. The still make my favorite chocolate mousse royal & mocha blasts! Also, very nice owner. read more

Avi is very professional and is a hella coo dude he always have his business clean and even tells his employees how he wants his business to handle. He knows exactly what I'm going to order or once in a while I may switch it up. He will always have my business read more

If you're craving ice cream at a late night come down to this Baskin Robbins location they stay open till 10 on Tennessee Street good customer service great ice cream read more

We have mini heart cakes available today. They are $12.99! Come by and get them while they last! We also have plenty of other cake sizes and flavors available. Happy Valentine's Day! read more

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Unless the owner does the servings, the staff is inconsistent. See picture 3 scoop Sunday has child size scoops for full adult Sunday price. It's a rip off and doordash prices and I always tip. Staff too damn lazy to change from child scooper to regular. read more

If you care about proper social distancing practice, please do NOT go here. There's a help wanted sign on the window for a reason, and it's probably because people don't want to catch corona. While we were there, there was only one worker for the store, and he kept telling people it was OK to go inside when there was already far too many people to practice proper social distancing. Not only that, but the milkshakes we ordered had far more milk than ice cream, which is atypical, and we were not offered a receipt, just ushered out of a far too small room for the amount of people that were in it. Please be careful about going to this store in these uncertain times. read more