Great experience at Baskin-Robbins! The ice cream was delicious, fresh, and full of flavor. The staff was friendly and welcoming, and the service was quick. Definitely a great spot for an ice cream treat! read more

I got here all the time with my kid. She loves Baskin-Robbins flavors. Today I came by to get a double tier floral cake ordered. Malathi was helping me and gave me a lot of different options and worked with me on the design and style. I gave her some inspiration photos and some colors from the party. She took a picture of all of it for her records. They don't open until 11am on Sundays, but she said she would come in early in the morning that day so I could pick up the cake before the party at 9am. I really appreciate this top-notch customer oriented service. I can't wait to see the final product. I know they're gonna do a great job! read more

Dubai Chocolate was good! Wish the store is slightly brighter. It is very clean. Service was friendly and quick. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Pleasanton, California

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Did I really just pay $16 ish dollars for 2 ice cream cones? I am flabbergasted . Granted the cones were dipped in chocolate and had sprinkles but still overpriced for ok ice cream read more

Staff were super sweet. The store was spotless. Parking was just a few steps away. The banana split was cute and delicious. We enjoyed our visit. read more

Baskin Robbins - Banana Split - Ice Cream & Frozen Yogurt Near Me - Pleasanton, California

This baskin Robbin's recently changed owners, and I met Suj while placing the order for a bday cake for my 3 year old boy. She was so helpful and really tried to help me out with my cake!!! A+ service, and the cake??? Omg it was such a big win. All the kids LOVED IT! The toddlers were all over it. We went with chocolate mousse ice cream with white cake. Asked for lots of sprinkles and they delivered and it was just what I wanted plus more!!!! This is the best, get it here. And the ice cream cake was much more affordable than Paris baguette, and other custom cake places that I have ordered from, and obviously the kids like this more. We left it out for like 1 hour and it did not melt it was great!!! Thank you Suj!! Get your ice cream / ice cream cake from THIS BASKIN ROBBINS THEY ARE THE BEST! read more

Baskin Robbins - Píkachu ice cream cake! - Ice Cream & Frozen Yogurt Near Me - Pleasanton, California

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Kids wanted ice cream after dinner. We were nearby this location and came in to get ice cream. It is not the first time we came here. Service was fine and boys enjoyed their choice of ice cream. We were glad this place was open till 10pm as many places closed at 9pm in this area for boba and drinks. read more

Baskin Robbins - Outside of the ice cream shop. - Ice Cream & Frozen Yogurt Near Me - Pleasanton, California

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Great service, the two workers were very nice. I had an enjoyable ice cream experience in this establishment.

I visited this place multiple times. It was very clean, the staff were very nice, and we loved coming here. Their mango flavor is a must try!! read more

We tried nutty coconut ice cream. We liked it so much. The service was very good. The kids loved this place

Pricing needs to match what is written. I don't mind paying $39.99. But don't tell me that don't look like $34.99 haha. Anyways BR cakes are always a hit with my family. I like that they have it readily available for any occasion. Different flavors to choose from. Parking is easy at this location. Employee could have been more friendly. read more

Baskin Robbins - Can someone confirm if it's $34.99 or $39.99? - Ice Cream & Frozen Yogurt Near Me - Pleasanton, California

We went in to pick up a cake that we preordered, and the customer service was great. The manager was super sweet and friendly! The ice cream cake was delicious, and you can definitely tell the cake was made fresh. I would definitely drive out to this Baskin Robbins location again. read more

I went here for the banana split special. The scoops were so small it drew attention from the other customers. The staff needs to be shown how to make a decent sized scoop for adults. They were definitely kid scoop sizes. I wouldn't recommend this store. There not consistent with there scoop sizes. Now the other employer that was helping someone else was scooping decent size scoops. The lady needs to do her training over. Prices are too high for baby scoops when there not serving kids. Totally ridiculous. read more

Baskin Robbins is one of my go-tos for ice cream cake. There's something about their frosting that just....omg....crack. I love it. I don't know what's in it. But I wish it wasn't just on the swirls and it was all over. Anyway, I digress. Today's Baskin Robbins was just such a pleasant experience that I've never experienced at other locations that I needed to give this a 5-star experience. L O C A T I O N This Baskin Robbins is located in a weird spot in this plaza. I would say if you're coming from 680 and exited Tassahara, turn into the plaza off of of the Santa Rita side versus turning into Rosewood first as you'll overshoot it. There's parking just not too much as it's shared with other establishments in this offshoot of the plaza. I N S I D E There are a few tables inside as a couple of folks were hanging out while I was there. Ice cream cakes are in the back, ice cream and registers on the left. T H E G O O D S I was there to pick up an ice cream cake. They had a good variety of cakes esp. those that are 6-8 person and 10-12 person cakes. Unfortunately no 2-4 cakes which I was aiming for, but hey, more cake for me. There were a couple that did have "Happy Birthday" which I get is popular. I wish they had more neutral cake designs. But I did find one that was super pretty and fit what I needed. Also really glad it was Oreo ice cream with white cake. I guess you could always pre-order but I'm all for a surprise of what I'll get that day. S E R V I C E I've been a few Baskin Robbins. This one I'd have to say was a joy to stop by at and it's because of the worker who was there that day. I wish I remembered her name, but she was friendly, smiling, and helpful. She brightened up my day for sure. I easily paid and they have a rewards system. Unfortunately I was just $1/1 point short from a small scoop. Oh well, gives me a reason to come back. O V E R A L L Yes, it's Baskin Robbins and they're a chain. So when you have workers who just make your experience just a little bit better than your standard, I think it's awesome. She totally made my short trip there great. I'd totally be back to this Baskin Robbins for sure if I am in the area. read more

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I had a really bad experience here. The place was noticeably dirty, which should have been a warning sign. Shortly after getting ice cream , I got severe food poisoning cramping, vomiting, and nonstop diarrhea. It was honestly awful and took me days to recover. I would not recommend eating here. read more

Didn't have a lot of flavors, I got a scoop of rainbow sherbet. They gave out samples. Received a free scoop for my birthday

I got a three scoops ice cream sundae with loaded almonds And hot fudge. That is my usual and I love it. But I am kinda surprised that they are serving kid's scoop in Sundae. I remember the last time when I had it from here it was normal scoop. Not sure it is recently introduced or not. read more

Baskin Robbins - Sundae - Ice Cream & Frozen Yogurt Near Me - Pleasanton, California

Just stopped for a banana split to go, asked for extra toppings and to put the topping on the side, so the already complaining about working there and was quitting soon to be a plumber, employee asked if I wanted the chocolate or hot fudge so I picked fudge, he packed and I paid and left. Got home and he sent no other toppings?? So I called and told him and he got really rude and was telling me "banana splits do not come with toppings unless you ask specifically"?? So I asked when the owners would be in to talk to them. There was no way for me to talk to the owners because they Never come in. WTF, so U push to have them call me. And he Refuses!! He tells me then, to come back and he would then give me the toppings that come with it. I live 20 minutes away!! When I got upset, the kid got aggressive and told me he was close to telling me off. So I hung up before the baskin robins employee could cuss me out... This kid obviously needs this plumber job so he is not around people.. I complained to their corporate hq also.. DO NOT GO TH THIS PLACE !!!!!! we will see if their HQ Cares..... read more

Love stopping in for some ice cream, I work around the corner and this place is a nice treat! The owners are amazing people, this location is always clean , staff is supper friendly and prices are extremely reasonable. I love all the flavor options, milk shakes, sundays and toppings. World Class Chocolate & Rocky Road are my favorite! read more

This place is filthy! Dirty walls, toilet paper in place of napkins, old bananas...just gross. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Pleasanton, California

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Update your hours! Walked in at 930p to a shop full of people eating and no line only to get rudely yelled at by a frazzled employee who yelled at us that they're closed. I proceeded to tell him that the hours posted on the door says they're open until 10p. He told me it's wrong and refused to serve us. Hours on yelp also reflected at 10p closing time. Maybe update your hours on your storefront and yelp to reflect correct closing times. Also, don't yell at people when they first walk in. RIDICULOUS. read more

Baskin Robbins - 10p closing time posted on both door and Yelp. - Ice Cream & Frozen Yogurt Near Me - Pleasanton, California

Excellent customer service! We ordered an Oreo birthday cake from here. The person who helped us was so nice and friendly. She everything ready when we picked it up.m 2 days later. The cake was delicious - everyone loved it. Highly recommend! read more

I don't typically buy ice cream from stores like Baskin Robbins, Cold Stone, etc, usually just buying tubs from Costco, Trader Joe's, Safeway, or other grocery stores, if at all, but I came here with my coworkers after work since we work nearby and they are open surprisingly late, especially for this area. We were off work before 9:00 and this place closes at 10:00! The ice cream certainly tastes better than the supermarket tubs, and the experience and convenience are cool. Service is quick and it's cool to sit down like a restaurant experience. It was really cold outside and it was nice and warm in the store, a perfect indoor place for having ice cream with friends! We came in on Friday night past 9:00, and the people working were very nice, welcoming, and friendly! I was surprised how busy it was for Pleasanton at night for ice cream in a colder season, I imagine the hot summer days might be much busier! read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Pleasanton, California

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One star for the ice cream being consistent. The people that own this ice cream establishment are rude, unpleasant and have attitude. I'll take my money to one of your competitor's that greets me with a smile. Sad they don't realize when you are nice you get returning customers. Pretty logical. read more

We have been coming to this BR for a few years. Lately, it feels that they are either not training their employees on proper scoop size, or they have significantly reduced their sizes. Here is what a double scoop now looks like at this location. Baby spoon and quarter for size reference. Update: Owner (Jordan) emailed and apparently "corporate" mandated one scoop is no larger than 4 oz. Apparently, Jordan had no concerns about the size shown in the picture. What a joke. Save your money and go somewhere else - there are much better options nearby, Meadowlark, Cold Stone, etc. read more

Baskin Robbins - Literally 4 spoons of ice cream. - Ice Cream & Frozen Yogurt Near Me - Pleasanton, California

Love this Baskin Robbins location. Easily accessible and friendly staff. In my years of frequenting this spot, I've never had a bad experience. This is a mainstay! read more

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Service sucks, rude young girl skipped me twice ... didn't even acknowledge me standing in line . Young man that came in later was extremely helpful and polite . read more

Gosh this store has gotten cheap, the management of this store charges separately for the cone, yes the manager at this store thinks the cone is not included in the single scoope price. What he wants to serve it to you in your hand. No where does it say the cone is extra. I understand the specialty cones cost extra but this store changes 60 cents if you want a standard cake coke for your scoop of ice cream. Have they never been to an ice cream shop before and understand how it works. read more

After having minor throat surgery the day before I was limited eating warm (not hot) smooth food for several days. After 3 days of 90+ degree heat some ice cream sounded good. After a long day of recouping in a non air conditioned house by the time was late and the only place open until 10 pm was 31 Flavors in Pleasanton about 5 miles away. (Other locations closer closed at 9, I'd never make it). Even with other customers I was served quickly by a lady Tara who'd only worked there about 2 weeks. I said I'd like a 3 scoop Sundae for my somewhat sore throat. Tara with much ambition was happy to show me the smoothest hopefully most comfortable flavors for my condition. Okay. So I chose Pralenes and Cream, Nutty Coconut and Toasted Almond ice creams. Tara went over the toppings to make sure she didn't miss anything but I went with my old standards; hot fudge, Marshmellow, whip cream, cherries and Lots of Nuts (what was I thinking???). Tara was exceptional in giving me generous scoops and plenty of toppings. At just under $10 bucks for ice cream you'd think I was crazy but a few weeks ago the yogurt place by Safeway in Dublin charged $15 bucks for about the same quantity but charged by weight. That was a Rip! My thanks to BR for being here at my time of need and Tara for her energy and professionalism. read more

This location is a disgrace. I ordered a birthday cake for my husband and they send a one inch pile of ice cream that looked like it melted at some point. We honestly couldn't believe they would sell that It ruined my husbands birthday. It went right in the garbage with the kids disappointed. I will never give them business again. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Pleasanton, California

I came here 2 times and both times I asked for a Oreo shake and they ran out of milk. Not acceptable.

We came in to check out the Stranger Things ice cream flavors and sundaes. The service was good. There were 3 servers and they handled the long line with ease. Friendly to all. No stress no matter how many people are waiting. :) The scoops are generous. The Stranger Things ice cream flavors were interesting. Nothing my kids wanted to get. They ordered the Demogorgon Sundae and swapped out the ice cream for a different flavor. Sadly, it didn't really look like a Demogorgon. Oh well. It was still good. read more

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I had the most disappointing and horrible experience in ordering a birthday cake at this location. I had ordered a photocake a week advanced for my little brother's 15th birthday, and I recieved approval call a few days later notifying me that their photocake printing machine is not working, which is totally fine, so I let the employee know on the phone the alternative design I wanted and what message I wanted written on the cake. He confirmed that the changes will be made. I send my brother to pickup the cake 3 days later, and we show them our order details. The man at the register was clueless and the cake wasn't even prepared. He said that their cake decorator was sick. Why wasn't I notified?!? If they had told me the same day or ahead of time I would have been okay so I can find another place to get a cake. They tell me this when we are trying to pick up the cake.... I ordered a half sheet size to serve 8-12 people with an oreo ice cream and white cake filling, but the just grabbed one of the pre-made cakes in the freezer that was the WRONG flavor, WRONG size(only 6-8 servings), WRONG design, and wrote the WRONG message after they had just asked my older brother to write on a piece of paper what words we wanted on the cake. He smudged the cake because he made a mistake in the first letter. I was utterly flabbergasted by the service and disorganization. I have tried to contact the store and it's manager but it seems like they are trying to avoid this issue. They offered no refunds or apologies besides the sincere and apologetic worker on the phone who was being the messenger between the manager and I. I have yet to recieve my refund for the photo cake add-on I ordered. I never usually leave bad reviews on yelp, but this is just a warning to other customers who plan on buying a cake here. I'd recommend another baskin robbins nearby. I'm devastated and embarrassed at the product I received. I hope nobody has to experience this when picking up a cake for any special occasion. read more

Baskin Robbins - My actual order and what I wanted - Ice Cream & Frozen Yogurt Near Me - Pleasanton, California

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A good place to hang out with friends. Service is good and fast . Must try the mango flavor....absolutely delicious! read more

I love ice cream and I grew up enjoying scoops of BR ice creams. We always celebrated birthdays with a BR ice cream cake. Baskin Robbins continues to make great ice cream and my favorite flavors still taste delicious-mint chocolate chip, jamoca almond fudge...but I love many of the new flavors as well. We celebrated my sons 16th birthday during the SIP and he decided at the last minute that he would love a chocolate peanut butter ice cream cake. I placed my order online and our cake was ready the next day. My son loved his "Candy Crazy" cake with chocolate cake and chocolate peanut butter ice cream. Yum! read more

Baskin Robbins - Candy Crazy Cake - Ice Cream & Frozen Yogurt Near Me - Pleasanton, California

Hello. This is probably our favorite ice cream parlour. Yes, I said parlour. I mean, it's a solid place to get your fix. Nothing fancy, just straight and to the point. I'm a little tired of all these fancy places putting stuff in waffle fish and using "organic" ingredients and gold flakes sources from the foothills of the Himalayan mountains. Just give me my pistachio almond in a waffle cone and I'm happy. You know what else. The teen boppers that work here and almost always nice and accomodating. They never bat an eye if I ask for a cup with an upside down cone for the kiddos. I'm usually out the door less than $10. Geez, some of those other places can barely get you a two scooper. One day BR, one day, I will be a franchise owner. read more

Quite pricey for the size portions, but the flavors are good. There is space to sit inside and outside. The staff members are nice.

Went to this location on a Tuesday at 6:00PM & they were closed!! They need to change their store hours if they're not gonna be open!

Went in for their "melt" promotion, which said it would last the whole day. For some reason it expired before the stated time was even over, probably due to bad coding on the corporate end. However, I'm giving two stars to this location specifically because one of the female workers had an unpleasant attitude and was unhelpful. The tables were also dirty. The ice cream is fine and the other worker was okay. read more

Once upon a time there was a real creep of a mom who accidentally scheduled her kids' flu shots on the same day and time as their virtual Halloween parties (2020). When I called to reschedule, the Pediatrician's office claimed that they may run out the vaccine. I don't even know if that's true, but I decided to go ahead with shots fired and end up a hero by taking everyone to Baskin Robbins. They have so many delicious tempting flavors, Sundae options, beverage choices, and really impressive ice cream cakes ready to go. The employees here are so friendly, combine that with tasty treats and it's a WIN. When we rolled in on "vaccination day" there was a young woman working there named Emily. Emily had a smile and upbeat music playing. She was extremely patient and welcoming while my younger 2 tried to concoct their masterpieces of complete and total indulgence. She was kind of dancing a little to the music, we all left dancing and we appreciate you Emily! Before I wrap it up, I'd like to also acknowledge another employee of theirs. My friend's daughter left her purse outside the store, and someone named (Kristen?) safely stashed it for us, when we called to inquire. It still had all of the cash in there, and she has all of our gratitude. Great treats, excellent service, and we'll be back for sure. read more

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