I waited at the counter for 10 minutes and finally interrupted the conversation and that was going on. The guy who scooped the ice cream gave me this. This is not what I have come to expect from Loard's shop. This guy hadn't stocked for at least a week. I asked for a scoop of mint chip. He didn't even try to look in the back freezer. If this is Loard's new standard, I will not be getting Ice Cream from them. read more

Loard's Ice Cream Dublin - Mocha chip and rocky road. This is not even full scoops - Desserts Near Me - Dublin, California

I should have looked at the reviews first. I should have known something was wrong when I waited 10 minutes for someone to come from around back. The ice cream scooper that was used looked like a kids toy. You can tell from the photo that Im telling the truth. Not sure what happened to loards but this isnt what I grew up on. The ice cream (burgundy cherry) was freezer burned and tasted like bubble gum. Ill never ever go to this loardes again. Lesson learned. read more

Loard's Ice Cream Dublin - This was my 6 dollar double scoop. - Desserts Near Me - Dublin, California

My husband ordered a fudge-ana today to surprise me. He got there and the guy told him he didn't know what that was even though it's on their menu. Then my husband pointed it out on the menu. Well they didn't have bananas. No big deal. There was 3 tiny scoops and maybe a pump of hot fudge which was gritty when I took a bite of it. We had just been to Utah's Loard's Ice Cream and their sundaes were piled high with fresh ingredients. Please do not waste your time or money on this shop. They should not sell products that are old and gritty. Maybe they should checkout other locations to see how it should be done!!! I had to give it one star because it wouldn't allow me post read more

Service definitely needs improvement. When we arrived, no one was at the counter, so we stood waiting for a few minutes. Luckily, we noticed the bell and rang it. Someone called out that they'd be there shortly, but we still had to wait. When the staff finally came, he unfortunately had a very strong body odor that made it hard to even approach the counter. I ended up leaving because I couldn't stand the smell and didn't want it to affect my experience. It's such a shame because I know their ice cream is good, but the service and cleanliness left a really poor impression. read more

To the previous reviewer, Karen D., consider yourself fortunate that you dodged a bullet, because the ice cream is actually not good here, and I'm embarrassed for Loard's bearing their name on this establishment. We came here also thinking Loard's is a familiar and reliable name, but this was bad ice cream. And bad and ice cream are words that should never be spoken together. It was crystallized and chewy. Ice cream should not be chewy. Please do yourself a favor and skip this one. read more

Service went above and beyond. They were all out of the flavor I wanted. They opened a new box for me. Since it was still frozen I had to wait 10 minutes which I agreed to. When it was ready they gave me a little extra cause I had to wait. Excellent customer service, thanks guys! read more

Loard's Ice Cream Dublin - Mint choco chip - Desserts Near Me - Dublin, California

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Guy working was wiping his face with bare hands then helping customers w food without any gloves. Had to wait while chatting it up with coworkers ignoring customers waiting. 1/3 of flavors were empty. They were slow. Seemed to not want to help people. They also seem like they do not care or want to be there. Store was a bit dirty needs a deep clean. Signs look ancient. Store looks dated. Charged me different price from the sign. Tax is not $1.60 - either listed prices are off or I got ripped off. The pizza side looks rundown half covered in plastic tarps and looks pretty bad. Parking is a mess bc of the boba place. Probably deserves one star but will give 2 because I feel generous. read more

The ice cream was disgusting. Tasted old. I've been to different Loard's ice cream shops & this was not the normal quality expected. I wish I had read the reviews first!!! Hopefully you are checking reviews before you go. Don't go... not worth it at all! read more

Common theme that I am reading here is I should have read the reviews. Upon further inspection, two iconic brands are being ruined. When I walk in, I can see the worker standing at the register for Mountain Mikes see me. After almost 10 minutes, I asked them to help us with our order. It turns out that this location does not have the ingredients for a sundae even though it is still on the menu. My two scoops were disgusting as it was obvious that the ice cream is old and expired. Go to Castro Valley or San Leandro. read more

Finally had an experience worthy of my first 1 star review. So sad that this location simultaneously ruined two of my favorite franchises. Loards has been a family favorite since I was little but the quality of the ice cream and toppings here is horrible. Ordered one of my favorite specials a few months ago, the Cherry Hawaiian and the marshmellow was melty in all the wrong ways. I'm pretty sure it was almost or already expired. The floor was so sticky we all left with our shoes making that annoying sticky sound. It was obvious they hadn't mopped in ages. It was a very hot day but the fans were broken. I hoped the service would be worthy of at least a second star, but it wasn't. Folks who work here make it very obvious they don't want to. Out of desperation on another hot day, I stopped by for pizza (it's attached to a Mountain Mikes and both are operated by 1 person). This is not Mountain Mikes. The crust was like cardboard. The kitchen lights were off and we don't even know where or how they got the pizza. It seemed like they just went behind the counter to grab some frozen pizza. Weirdest experience ever. At least this time the floor wasn't sticky...I guess that was a highlight. Don't come here. Both Mountatin Mikes and Loards are quality places to eat, just not at this location. read more

3/2/2025 @ 12:30 pm. We went in and they hid in the back and would not serve us! They place stunk and it was dirty.

This was our first visit to this location and it was a huge disappointment! The kids were commenting about how the ice cream was "stretchy", initially I thought they meant it was creamy but when I saw how it dangled from their cone, I quickly realized that it was old- that slimy, gummy frozen over thing that happens to ice cream when it's old. Sadly enough 4 out of 4 cones purchased in different flavors all had the same issue. Luckily one of the kids had purchased theirs in a cup so we had something to discard it in during the drive home. Shortly after 2 of us started having a stomach ache. Such a disgusting experience. This is not typical of Loard's ice cream and the Livermore location which we frequently go to has never had the problem. It totally seems to be an issue isolated to this location. Avoid this location! read more

This location is inside a Mountain Mike's pizza, so the poor service and quality makes sense--ice cream is an afterthought. Came in around 9:20 pm and we were the only customers, emoloyees were at a table talking. Cashier was rushing us (not one other customer in there). Didn't properly rinse the scoop so there was residue of other ice cream on mine. Didn't know how to properly pack a cone so it almost fell of multiple times when I tried to eat it. Didn't have peanuts for my husband's Sundae, only almonds and he packed way too many on there. My ice cream was icy. This location also doesn't offer a one-scoop sundae like the original stores, so it's either a big, expensive sundae or nothing. The moment we left the chashier locked the door behind and turned off the lights at 9:30 pm when the posted hours were until 10 pm,, though the Mountain Mike's side was still open. Overall such a dissappointing experience and I don't plan to return. read more

I should have listened to the bad reviews. I had to ask for four flavors before they finally even had it--they were out of so many flavors. Their price point and what they give are very very different. I ate maybe a quarter of my sundae and didn't really feel like eating the rest. Taste was not there. I wouldn't return read more

Definitely should have read the reviews before walking in. What kind of place charges $1.25 as a "convenience fee"? read more

Loard's Ice Cream Dublin - Paid almost $7 for a SMALL - Desserts Near Me - Dublin, California

Hey Loards corporate, check on your franchisee. It's fucking up your company name. I grew up eating Loard's. I used to live next to the San Leandro producer. Ice cream here is terrible. Either melted and soft or old and chewy. AVOID THIS PLACE!! Other reviewers are right. Overpriced, miniscule amount, bad ice cream and terrible spoons you need to prop a finger behind so it doesn't bend. Other locations are better. THIS PLACE IS A JOKE. Told person at counter and they kept denying it saying they replace ice cream every two days. read more

Loard's Ice Cream Dublin - Watch out for old ice cream. Chewy and taffy like. They denied it when i told them. - Desserts Near Me - Dublin, California

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I can't believe I'm going to say this, but the best description I can give of Loard's Ice Cream is that it's edible. Given the prices, you probably have better options, depending on where you live. I prefer Coldstone Creamery by far. Fenton's in Oakland is also excellent. I had Loard's once in 2008 and I guess my memory was inaccurate, or the quality has gone downhill since then. Very disappointing. I tried a sample of Peanut Butter Fudge and I bought a pre-pack of Mocha Fudge. Very little fudge in it, and the quality of the ice cream reminds me of the stuff you find in the supermarket, and I'm not talking about Hagen Daz or Ben & Jerry's. Nothing wrong with the service, I just don't like the ice cream, so why bother? Also, the guy didn't give me a receipt and I payed by credit card. read more

I love Loards ice cream, but I've been to better Loards! This business is located within mountain mikes pizza. From 1-10 cleanness is about a 7.5. Ice cream tasted old and with different texture. Some items on menu weren't available. Cashier/attendant was very nice and polite. I have also had better mountain Mike's pizza.... read more

This is my two scoops of ice cream. I get that it's technically 3, but they're each a teaspoon big. Go to Livermore instead. It was also weirdly gooey?? Not sure what that's about. read more

Loard's Ice Cream Dublin - 2 scoops of burgundy cherry - Desserts Near Me - Dublin, California

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This place seems intent on ruining ice cream. My sundae had after dinner mints added to the toppings, no cherry on top. I could not figure out why my chocolate ice cream had a minty flavor until I spit up a few of those Andes Candies and some odd white item (I initially thought it was a super stale marshmallow or an after dinner mint - I'm sill not sure) My ice cream was soupy; they obviously are not keeping their products stored at the right temperature. The hot fudge was gritty. No prices on the menu. It was a significant rip off. read more

Loard's Ice Cream Dublin - Fly in case - happy customer - Desserts Near Me - Dublin, California

$7 for some melty ice cream and bad service. The Loard's Ice Cream in Orinda, CA is a much better experience than the Dublin location. The Loard's Ice Cream in Dublin has slow service, not especially customer friendly, and you have to cross over to Mountain Mike's Pizza side of the house to pay which delays the process. The parking lot is also super crowded from Boba Bliss, so it's a lot to deal just for ice cream and bad service. Comparably, Baskin Robins is $5 for the same product down the road. read more

That ice cream was HORRIBLE it was old and hard and the service SUCKS it's hella expensive for no reason will not be going back

Stay away!! Their ice cream is OLD. Do NOT buy from here if you don't like gummy, chewy ice cream. It is clear that they do not sell enough ice cream so the flavors all just sit in there until some poor soul comes along and buys it. read more

Out of product. No English speaking service. Sorry I was raised here so I need English not Bingali.

I think it's perfect that they have a location shared with a pizza joint. How convenient. However, I know they try to run lean and they have the servers for the pizza working the ice cream too.... But the guy was nice enough. We just ordered a scoop in a waffle cone and it was pretty basic. The ambiance isn't much and there wasn't a place to sit and eat in the ice cream area (not that we wanted to). read more

Ice cream is OLD! My son got a single scoop of rainbow sherbet and it was terrible! My son usually loves ice cream and doesn't wanna share but he gave the whole thing to me. I tried it and it just tasted off, like spoiled. I should have read the reviews first. It was also expensive. $5.50 for a small scoop, never again!!!! read more

Similar to the numerous other reviews for this particular store, they clearly have no idea of what a normal sized scoop of ice cream should be. We have loved Loard's for years, and we continue to frequent their 2 locations in Livermore, as well as their San Leandro shops when we're in those areas. Not only can they visit the other Loard's stores to see what a proper scoop looks like, but they can go to pretty much any other non-Loard's ice cream shop too. This Loard's location is definitely bringing down the Loard's name. Whomever controls the Loard's franchisees needs to take a hard look at this particular store. And please don't waste my time telling me you have new employees. This isn't a new problem, as can be seen by the numerous reviews over a long period of time stating the same. ANY......ANY.....ANY new employee should be instructed to make an ice cream cone, and a sundae, and a milkshake --- as the bare minimum before starting to actually work a shift behind that counter. This is not a difficult task! read more

Terrible service and terrible quality. Ice cream tastes so old and like it was warmed and re froze. Cones were stale. Cleanliness was not good. Do not recommend. read more

Brutal. The ice cream and cones are stale. They can't make the sundaes on the board, both because they don't have the ingredients and because they don't know how. Simply terrible. Don't go here. Go to the one in Castro Valley. read more

The Loard's name drew us in. What a disappointment. Most flavors missing and what was there was old ice cream. The one I chose was chewy - yuck. and they had no spoons!!!! They offered us forks. Will never go back there. read more

This place turns out to be our frequent go to ice cream store in this summer. It is the closest to our house. Other good thing is boba tea just right next door for me. Food: still try to stay away with the artificial colors (like rainbow sherbet or bubble gum). Chocolate series are good, like chocolate marble, chocolate showers... today the chocolate ice cream my daughter got was a little defrosted. Even when the server scooping, like it has been out of freezer for a while. I suspect the storage of food maybe inappropriate or not up to standard. Price: $3.25 kids scoop for 8 and under. Waffle cone $0.50 extra. Service: I suppose to be charged $4.06 after 8.25% tax. Somehow the new staff was trying to charge me over $5 after he played with the iPad register and tried to figure out the pricing for 5 minutes. So I remind him that I've asked for 1 kid scoop with waffle cone. He said because it's a waffle cone he put 3 scoops of ice cream in there but only charging me 2 scoops. Indeed he did, but I didn't ask for. At the end he adjusted the charge, although I said I would pay for what I get. Concerns: I never received or offered for a copy of my receipt every time I pay with cash. 1 out of 5 times of our visit, only 1 server had gloves put on when serving food. Other times, they handle money and food with the same pair of bare hands. read more

Ice cream tastes old and has ice crystals. And it's expensive. Also combined with a mountain mikes piza.

Ice cream was old and chewy. Nothing was fresh. Super sad representation of Loard's ice cream.

One of the last ones left around here! Great quality ice cream, super selection of flavors and REAL SUNDAES, even some old school favorites, like FudgeAna, Tin Roof, and Black and Tan!! Black Raspberry and Burgundy Cherry and great, so are Rocky Road and Butter Pecan read more

Love coming here for my simple cookies and cream ice cream. Everytime I see a loards ice cream I get lured in!

Terrible service. Waited for 15 minutes and boy at register (on the mountain Mike's Pizza side) saw me, looked at me and then never came over. No "I'll be right with you" "Welcome in!". Nothing. Just disappeared into the back several times. Never coming back. Word of advice: If you're going hire your under age family members for cheap labor, train them on how to retain customers by using basic customer service skills. read more

Don't come here. It's basically run as a side business to the attached Mountain Mike's Pizza. You'll be treated as a second class customer as the pizza customers come first. The counter for ice cream is not even open, so you have to go to the pizza side for help. Even though I came in while it was empty, I was told to wait while they took care of the 2 pizza customers that came in after me. I was finally able to order, but my milkshake was more milk than shake. You charge $7 for that? He seemed unsure of what he was doing making the shake and kept paying attention to the pizza customer who was asking about her order. Poor service and product. No thanks. read more

Never come here, unless you like paying $6 for a half a cup of ice cream. Safeway would've been a better option than this. 0/5. read more

Loard's Ice Cream Dublin - "2 scoops" - Desserts Near Me - Dublin, California

How can anyone enjoy a scoop of ice cream here? It's connected with a pizza shop, it's stuffy inside, and smells nothing like an in cream shop. I checked outside hoping for chairs with a table but it was nowhere to be seen so I had no choice but to eat my ice cream in that smelly dull shop. I ordered the double scoop waffle cone with the flavors of banana and toasted almond. My friend ordered the flavors of chocolate and vanilla. Ice cream was pretty good but the service was alright! The lady who was serving us didn't even know which was chocolate and I asked for pumpkin and she's like this ice cream is coffee. Why have pumpkin labeled but don't have the actual ice cream to serve your customers. I'm assuming she was a new employee since she had no idea which flavor was which and how much the ice cream was. Not my place to come and get ice cream from again and I was not feeling any good vibes from here!!!!! read more

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Very small shop connected to a Pizza Joint. Lots of parking. Prices for sundaes were not marked. We decided to split a sundae, as a special occasion treat. We ordered the Dusty Road ($6.50) chocolate showers ice cream with hot fudge, malt powder, whipped cream, and a cherry on top. We asked for 1/2 caramel & 1/2 fudge. They were happy to do the substitution. DH watched the lady put it together. She carefully layered the toppings between the ice cream. There were even toppings in the bottom. It might have been too much toppings, as we ran out of ice cream and still had some left! I liked the nuts (finely chopped almonds?)...thought they were a nice touch. The chocolate showers flavor is a vanilla based ice cream with tiny flecks of chocolate throughout. It's a step up from chocolate chips, since those can be quite hard when frozen. It wasn't the creamiest, but a good balance without being overly greasy, and the flavor was great. Very minor gripes: I do wish they used real glass dishes for eat in orders. It's just not as nice of an experience eating from a disposable cup. Other flavors looked really artificial, like the ube was dark purple. read more

Loard's Ice Cream Dublin - Dusty Road Sundae ($6.50) - Desserts Near Me - Dublin, California