Jeff was awesome! Found the car that was perfect for us and he was very kind, patient and knowledgeable in the process!

Careless. Disrespectful. Dismissive. & COVID safety concerns. ******** I just picked up my 2012 Ford Escape from Freeway Ford, after a full 4 days in their possession, with minimal amount of communication made by my service attendant. I was told the issue was just my battery (also 4 days for just a battery issue is absolutely absurd). I get my car home and my automatic lights won't turn off, The whole reason of why I went to them in the first place. This place has a complete lack of respect for their clients and their clients time. Their work was astoundingly careless and dismissive to their customers. My experience with their staff was extremely below the line. They have lost every ounce of my trust and respect. ******* COVID Safety issue: The valet attendant who pulled my car around was not wearing a mask ( or gloves), with the windows rolled up, while driving my vehicle. This is a safety hazard for my personal health and the health of others who bring their car here. The front desk guy, although kind, was also wearing a mask (a buff) that fell below his nose repeatedly, and he continued to fix it as fell further down his face. This is absolutely unacceptable, unprofessional and a COVID safety hazard. As a nurse, not requiring staff to wear a proper fitting cloth mask is unacceptable and a slap in my face to ALL medical professionals. read more

First, it's buying a car. I told the salesman, Cody H, that I had a dentist appt in the morning and then buying a car in the afternoon. What a nightmare day. He laughed and we went about our business. Firstly, their internet prices are better than other's I have researched. I was buying a Ford F-150 3.5L Ecoboost and they had a huge selection. I had originally gone in a few days earlier and dealt with Jordan, but time constraints prevented me from finishing the deal. Buying a $50,000 car takes time and contemplation. The sales techniques were not high pressure. They definitely wanted to sell the car, but they were not like the old dealers I had dealt with in California. So I found the truck that I wanted and we started getting to brass tacks. Now the trade-in discussion started. I noticed a few reviews that had problems with this. I had a slight situation. They devalued my trade in by only $250 for a problem they knew about before they had given me the original value. The next day (today) when I came in to complete the transaction (it took three visits, mostly because of my schedule), they negotiated with me to make me feel good about this "situation". So I left with a beautiful truck that will serve all my towing, driving and load carrying needs for the next 10-15 years. Cody gave me a good orientation for the vehicle and I feel comfortable with this sale. I would recommend them, but I would give the folks I recommend a few hints. I am sorry to say that even in 2018, car sales are still car sales. The internet has loads of flaws, and TrueCar and all those sites are really not the answer. Check the deals yourself. I got a good deal and I am happy. read more

I purchased a 2018 F150 in April, it had paint defects on the cab and the tail gate. Instead of having them fix the issue before I made the purchase, I took their word that it would get fixed. It is now almost August and the issue has yet to be corrected. I have been passed along from service rep to service rep and have been told that I am on a waiting list for a loaner vehicle, but come to find out it is still 10 weeks for a loaner... If they have a 10 week backlog to fix a few paint defects they have much larger problems. Buyer beware, get it fixed before you buy!!! read more

I would give zero stars if I could. I bought a 2015 F350 with 60,000 miles from this stealership earlier this year. They knowingly sold me a lemon. I couldn't even get return call or email from this stealership. Now a few months later on a low mileage heavy duty engine I have it at another dealership who flat out told me I was robbed by this dealership. Now I have to replace the entire engine that will cost me another 11k. They refused to make me an admin key for the truck as well leaving me locked out of sync functions. Since I drove this off the lot it has been a piece of crap money trap. Not a chance they didn't know this truck had issues they didn't disclose. I have owned ford trucks since I was 17 years old and beginning to wonder if I will ever buy another. One thing I do know is I will NEVER under any circumstance buy anything from freeway ford and will go out of my way to let everyone know to stay away. I planned on purchasing new fleet trucks as well for my business but certainly will not from Freeway. Horrible customer service and a shameful dealership please steer clear at all cost!!! read more

Awful experience- spent $10k plus and 4 trips back because they kept finding stuff even after the initial radio problem did not work. Claimed battery had a faulty cell and the alternator was out, Not true - tested later. 4 trips to get the satellite working. I am sure somethings had to be replaced but not across 4 sessions. I would not trust these guys ever again. read more

These people are awesome, especially my salesman ((((((((((((((((((((Dustin Gonzales)))))))))))))))))))). He not only made this experience tolerable, but actually enjoyable. I had fun buying a new vehicle. Didn't get the usual feeling that I was being taken advantage of. Five stars, highly recommended. read more

To Whom It May Concern, I recently brought my 2017 F-150 into the service department at Barbee's to have an issue with the auto start/stop looked at. My truck was lurching/leeping/jolting back into gear upon the restart. After keeping the car overnight (despite making a 7am appt on the first day) the service tech's were able to replicate my issue but were not familiar with the issue/cause and gave the truck back to me while they contacted someone at Ford for help. About a week later, I got a call saying they had more information and asked if I could drop the truck off again and that a loaner vehicle would be available if it took longer than a day but they did not anticipate that occurring. I dropped it off early again (3/8/21) and heard nothing all day until around 2ish when they said literally "everyone had blown it off" so he was going to look into it again. Called back at 4pm and they weren't able to figure anything out and would need to keep it overnight again. But no loaners were available. I'll be looking for a more reputable service dealer from here on out. This experience comes after I previously took my truck in due a noise coming from the wheel which I later found out to be a known problem with the hubs/solenoid on the 4WD actuator. During that experience the technician said "Oh yeah we know its an issue but its not really hurting anything so I wouldn't worry". Great service after spending 50K on a vehicle. As someone who works in customer service, this is about as bad as it gets guys. I purchased the truck from here and they can barely make time to take a look at it, much less actually solve the issue. Good luck keeping business. read more

AVOID AT ALL COSTS!!!!!!! I took my truck here for service and have made 7 trips back for continued issues. I since have my truck at a different dealership. Barbee's has created electrical and transmission issues by their poor work. Original repair was for an oil leak, and after bringing my truck to a different dealership they found the same leak exists. Even after Barbee's supposedly fixed it. I would caution anyone thinking of bringing your vehicle here for repair. Do yourself a favor and drive anywhere else. I mean anywhere else, its worth the effort. The 'Manager' is rude and does not follow through with commitments. I tried to get a copy of all repairs and visits and was met with insolence. read more

Edit 2: I have been informed that I am no longer welcome to get service from Freeway Ford because "despite of how well they took care of me, I still gave them poor reviews on the internet". Edit: Oly from Freeway ford has contacted me and taken care of me. We had a difference in terminology, which was the cause of what I was calling my air dam to not be looked at. He spoke to me personally and offered me a free oil change for my trouble, which was very much appreciated, as well as fixed the front air dam. Original: I took my Ford Fiesta to have warranty service done on the HVAC system. When I was told the service was done, I went to drive my car away, and there was a brake pedal position sensor hitting my foot because it was dangling by the cord. I told the service department what was going on, and they had someone come out and put it back. I then tried to drive away, and found my brakes locked. I once again asked for someone to come complete the work on my car. A technician was able to come unlock my brakes so that I was able to drive away. From the second I started driving, I noticed a metallic rattling that had not been present in my car before. A few days later, I also found another sensor hitting my foot because it had not been reinstalled correctly. While attempting to put the sensor back myself, I found that the rattling was coming from a nut that had not been properly tightened on the lower airbag unit, right below the steering wheel. I spoke to Shawna Carter. a customer relations specialist, whom apologized profusely, and offered to fix the unfinished work on my car, give it a detail, give me a free oil change, do an inspection on my car to see if everything else was in proper condition, and give me a loaner car while that work was being done. Because clutch sensor was causing the car to run improperly, I reattached it correctly myself, and torqued the airbag nuts so they were properly tight. When I took my car in, I specifically said that I would like the rear bushings, driver's side half-shaft, and from air dam inspected to see if it was still in good working order (because I suspected it was rattling on the passenger side). 4 days later (including 2 weekend days), I got my car back, washed and detailed, with a sheet itemizing all that had been inspected and done on my car, specifically including that the front air dam was attached properly. Later, I put my car on jacks and inspected it myself to see if what they had said was in good condition truly was. While inspecting the front air dam, I found that a mount for it had broken some time in the past, and that it was rattling against the body of the car. read more

I NEVER LEAVE REVIEWS, BUT PLEASE READ FOR A "KAREN:'I NEED TO SPEAK TO THE MANAGER'" review (even though I never heard from a manager) -Freeway Ford sold me a used car with faulty brakes! -They talked me into an extended warranty on a car that they can't fix (non-Ford)! -The saleswoman knew nothing about the vehicle and made empty promises about fixing tail lights- in the middle of the buying experience she had to be hospitalized for a nervous breakdown and she was driving me and my family around!! She ghosted me afterwards and never fixed the tail lights! No one from the sales department (including Managers Brent and Mark) have returned my calls in almost 2 weeks after taking the car in to have service and finding out that the fine print on the warranty states it doesn't cover brakes and it will be **$1100!!!!!!!** Oh did I mention it leaks oil everywhere and the guy at the service department said "Don't expect the sales team to do anything for you, they will say you bought the car AS IS" DO YOURSELF A FAVOR, AND GIVE YOUR HARD-EARNED MONEY TO A BETTER DEALERSHIP!!!!!!! read more

I recently purchased a new F250 from Dustin. The overall feeling was a level above other dealerships I dealt with while getting quotes. The process was extremely professional, transparent, and timely. At no point did I feel like I was sitting around for no reason. Throughout the day I felt like I was in good honest hands and even had people that I wasn't working with ask if I needed anything. I left happy I bought a new truck from a great dealer that i'd recommend to anyone let alone at the best price! read more

In the process of purchasing a Ford Explorer from Freeway Ford, it was sold to someone else. We are a military family returning from an oversea tour trying to coordinate a purchase of a vehicle upon our return to the US. We selected a vehicle, were given the price and agreed to the purchase. We started paperwork, as was asked if we could have family members in the local area accomplish a power of attorney to make it easier instead of mailing paperwork back and forth. We did the coordination and let the salesman know we could and the POA would be complete in the next few days to a week. They had no issue with this, but within two days they sold it to another person. The dealership stated since that did not have the POA in hand they sold it. Which of course was not stated or a condition of the purchase. Beware of your dealings with this company, a lack of integrity in something as simple as this could be a systemic issue throughout the entire business. read more

Best experience I have had buying a vehicle, so simple and straight forward! Was in and out in a couple hours! Thank you Cody!!

We HAD been happy satisfied customers of Barbee's for years. We brought several Fords as well as other brands there for service and were always pleased, which is why that was our first choice when we were in the market for a used car about a year ago. We were looking for something economical and got good MPG. We wound up buying a four door Fiesta, that they "proudly" told us was a one-owner vehicle, and that "since it was so new, the factory warranty would still apply." We have had numerous problems with the clutch slipping, and have had it replaced twice. I got one of those dashboard idiot lights that told me my tire pressure was low, so I aired up all four tires to 45 p.s.i. Five hours later, one tire is completely flat. Now, I don't hold Barbee's accountable for road hazards or flat tires, but when I dug the spare out of the trunk, you can well imagine my dismay to find a tag zip-tied to the spare tire from BUDGET RENTAL CAR. Really??!!! BUDGET RENTAL CAR is the "one owner" you were so proud to buy this car off of? No wonder the clutch is shot! Go to change the tire, and find that one of the lug nuts is rounded over from the previous "one owner". To make matters worse, when they did the paperwork for the registration, DESPITE having both my and my wife's driver's licenses in their hands, they wrote down the address as "2000 MyStreet, Lakewood, CO," instead of the "2000 SOUTH MyStreet, Lakewood, CO", where I actually live. That's 40 blocks away. That's FIVE MILES NORTH of where I live. We paid our registration fees and waited for the tags to arrive..... only they went to the wrong address, and now, some schumck is driving around on free tags for a year that we paid for. Now, I have to take time out of my day, drive over to any JeffCo office and correct THEIR mistake in person. Oh... and I work in Henderson. Way to go, Barbee's Freeway Ford... you've lost a once-happy and satisfied customer FOREVER. read more

By far the worst experience I have had with any so called professional service shop. Jorge is extremely rude, unfriendly and unprofessional as they come. This shop is a total mess along with its employees. They had my car for two weeks to do a water pump change. They ordered parts for the wrong car, gave a me the run around and they had to wait several days until they could find someone skilled enough to do the job.... when I got the car back there was a mix of two different types of antifreeze in the reservoir... l can go on and go. On top of that the car has had many cooling system related issues since they changed the water pump... These guys are total hacks. STAY AWAY FROM FREEWAY FORD!!!! read more

No one LOVES the "car buying" experience. Salespeople trying to make the vehicle that you are looking at seem like the best thing since "sliced bread" and it is usually just the same old routine at every turn. I have to say that I really didn't feel that way with our salesperson, David Landes. He was a no pressure, give us the information & do with it what you would like...kinda salesperson! Very refreshing & appreciated. We actually looked around at other dealerships and ended up buying from him. We had a couple of minor issues the next day after the purchase & he was on it. Very accommodating & a great down to earth person. Will definitely buy from him again!! read more

DO NOT GO HERE! We bought my wife a Mach-E here back in April and it had a few recalls that needed addressed. We scheduled to bring it in on a Thursday morning, they told us it would be 4 days to work on. 5 days later not a single call from anyone. We called 3 times and no one answered, we sent an email and nothing. The next day we finally reached someone and they told us they are still working on it and will have an update the next day. 2 days later nothing, I called and left a message again and never got a response. I finally called and asked to talk to the General Manager, they said he was in a meeting and would get back to me within 30 minutes, 5 hours later nothing, I called again and they said he was there and would transfer me, it went to voicemail so I left a message and nothing. I finally reached someone at service and explained that it had been a week and a half and I needed the car back since we were leaving town for a week. We went and picked it up and after a week and a half nothing was even fixed and never got a call back from the General manager. So ridiculous! Terrible terrible customer service. I want to trade my truck in and will not be going back here. read more

I feel the sales GM Brett danner that works at this location is rude. Upon arriving this location at 7PM when I had a 7PM appointment, this guy tells me the dealership closed and gives me a condescending look and starts to lecture me as if I'm not supposed to be there. I told him I had an appointment, and he starts giving me lip about my presence even though they closed an hour and a half early and calls me rude and asks me to leave the premise and not come back. I write a review about this and how I had to take my business elsewhere, and he responds that he doesn't sell cars to my kind anyway and doesn't care that I bought elsewhere. This guy is a real champ. read more

Don't bother sales and service could not care less about customers! I scheduled an online appointment for service; Got the confirmation and not one but two reminders reminding me the at j had scheduled time with and advisor and how important it was to keep my appointment . I show up and they have no record. I offer to show them the confirmation and he says no! Then he tells me it'll be 3 or 4 days before they'd even look at my car and then however long to fix it. I left and have tried to talk to anyone but no one will call back. Save yourself the trouble and go elsewhere! read more

Thank you Joel for such an awesome customer service experience. Thank you for taking care of my airbag situation and making sure things are safe. read more

Wanted to share our great buying experience at Barbee Ford with Dustin Gonzales. We found a new F150 on the internet, talked with Dustin,drove to the dealership, and purchased the truck after a very informative test drive. Yesterday, we drove 200 miles, and the truck averaged 23.4 mph. with the 3.5 EcoBoost engine. Thank you, Dustin. You went out of your way for us, and we are very pleased with our new vehicle! read more

My son and daughter in law went here today to buy a used car, and both my husband and I were blown away by our salesman, Tom. Although we were there to purchase a cheap used vehicle, we were treated as if we were buying a brand new car. I will be back next time I'm in the market for a new car of my own! read more

Excellent sales department, been buying cars for 40 years, finally found a dealer that is no-nonsense. Bought our '16 Explorer Sport in November. Did not spend hours making a deal and the deal we got was very good, so good we just bought a '16 F150 Platinum. Only regret is we probably won't be buying another vehicle any time soon. Ask for Phil McTaggart in the sales department - 1st class. read more

AVOID at all cost. Not a good place to do business. High pressure and very angry when you change your mind.

Just recently leased my 2nd new car from Freeway Ford and really felt like I had to log on and give them an excellent review. They deserved it all the way. Especially Mr. Dustin Gonzales. Dustin made it so easy for me to do business with. I was very seriously thinking about just turning in my previous lease and just buying something cheap on Craigslist to get to work in so I talked to Dustin about my options and he came up with this really awesome deal I couldn't walk away from. Now I have another brand new car much nicer than the one I had with more lease miles a payment I could well afford. I learned in the finance office that Dustin has been with Barbee's Freeway Ford now for 15 years. Amazing. That is unheard of in a lot of dealerships. If you want a very straight honest car guy to work with I highly recommend this dealership and especially Dustin Gonzales. Sincerely, Cliff D. Adcock read more

Look elsewhere. There are honest car dealerships in Denver but this isn't one of them. They cheated me on a recent used car purchase. I should have known better than to trust their service department to certify a car as safe and in good working order. A month later I had a Ford Escape with a $1400 transfer case bill. read more

After looking around for a crew cab truck, I finally found a great looking F150 fully loaded with Ecoboost engine for a better price than 2 other Ford dealers. Shawn Tuggle did a great job and followed up with me which was refreshing! I love my new Ford and found a great dealer for future purchases. Try these guys!! read more

Barbee's Freeway Ford - Car Dealers Near Me - Denver, Colorado

I had a great buying experience with Nick at Freeway Ford. The dealership delivered on everything promised.

I purchased a 2014 Z51 Vet there around the beginning of summer. After I got it home I noticed that it had something hanging directly behind the right front tire. Upon further inspection I saw that it was a piece of the wheel well. I looked even closer and found silver duct tape that was covering a whole in the rocker panel. I had tp drive from Loveland, CO all the way down there for them to inspect a car the had already put 4 new tires on. There's no way they could have put those tires on the vet and not seen the whole n the rocker panel! They agreed to pay to have it fixed. After I got it back I noticed something wrong on the hatch. I had a paint guy look at it. Turns out it was fish eye. There was clearcoat overspray on the hatch window. The hatch had been worked on. I couldn't get Freeway Ford to budge on their price when I purchased the car. I WILL DETOUR ANYONE FROM GOING TO THIS DEALERSHIP!! Steve Hall read more

I recently worked with Pierce at Freeway Ford to lease a new Ford Expedition Max Platinum. I was nervous going into the process because I was making a change from a Chevy Suburban LTZ and not sure about changing from Chevy to Ford. However, the brand new body model and all of the amazing bells and whistles with the new Expedition had me and my family sold. (My first car many years ago was also a Ford Mustang so I was looking forward to returning to Ford.) I researched pricing and options and considered using a dealership that is closer to my home, however I much preferred the knowledge, professional attitude of the sales staff and competitive pricing at Barbee's. They were also much more knowledgable about the vehicle I was being and taught me a lot during the process. I would highly recommend them and solidly give Pierce a 5 Star rating. I have now been driving my new Expedition for about a week and a half and the only recommendation I would make if you are looking at the new Expedition is to seriously reconsider whether to get the in head rest DVD system. It is in the driver and front passenger headrests and while my children in the back love them, they seem to have a poor ergonomic design and push my head too far forward to be comfortable while driving. My neck has been in a lot of pain since I began driving the vehicle. Passengers have also complained of the same thing. This is definitely nothing that the dealership has any fault in and hopefully we can make some adjustments or change out the headrests to help with the issue. I'm visiting the dealership tomorrow to see what can be done. And outside of this issue everything else about the new Expedition is fantastic. Otherwise, I would highly recommend Barbee's if you are in the market for a new Ford. They are terrific! read more

I have bought over ten cars in the last six years and I have to say that I am most impressed with my experience at Freeway Ford. From the point of first contact with the dealership/Mark O Faircy, there was no BS, no pressure, no games, Mark had a willingness to match or beat any deal I brought to him, and everything was driven towards providing me with the best Customer experience. I am extremely picky, I wanted a car that had just got on the lot, with very low miles, and Mark found exactly what I wanted. I'm confident that I got the best price I possibly could have gotten, from any dealership, in the Denver area. And I say that with a lot of confidence as I am very diligent in my research wouldn't settle for anything than the "best deal possible". Mark gave me that off the bat, without having to go back or worth, or spend a lot of time negotiating. Cody took over the deal once I got to the dealership and was also very accommodating and professional. As were all the other staff I had contact with at the dealership. The total time we had to spend at the dealership was less than an hour and I respect that they respected my time and closed my deal quickly. If you're looking to buy a new Ford I would strongly encourage to make this your first, or your last stop, but I can tell you that you won't find a better experience in town. LGBT friendly business. read more

Their service department sucks and is unreliable. I called on April 2nd to make an appointment, made an appointment for May 30th- Memorial Day- because I knew id have a ride back from dropping my car off. Made a comment about it on the phone with the scheduler she said "that will be nice". Get there on Memorial Day and they're closed. Wouldn't have assumed that they were open if I didn't have an appointment and if google maps didn't say they were open but according to google and my appointment they were open! I called the next morning got it in on Tuesday May 31st. Was told they'd do the door hinge recall first then diagnose the problem which we knew was with the transmission. Thursday June 2nd I get a call this is what needs to be done this is how much it costs. Said I had to talk to my parents. Called and texted the shop Friday morning. Monday night I get a call saying "hey what's the decision on the car nothings being done right now". Get confirmation it will be ready Friday. They didn't start working on it until Wednesday but we wouldn't know that until we pick up the car and are looking at the paperwork at home. Friday I called again for an update and was told they were just starting to put it back together. I wouldn't have called if the person who was driving me didn't live an hour away from the shop- I would've trusted they would call by the end of the day or early the next day. I wouldn't have gone to this shop if I didn't need a transmission technician. I picked up my car Tuesday June 14th and today June 15th my car overheated, stalled, and leaked fluid everywhere. Brought my car to that Ford shop and it will need even more repairs now. I've just moved into an apartment in the area (still about 30 min away) and am currently on a job search. I'm under 21 and have no access to rental cars. My car was sitting in that shop with nothing being done for an extra week and they didn't even fix it to a point I can drive it. There was little communication from the shop and when there was it wasn't helpful. read more

I recently bought the Tesla Model S from Freeway Ford. Cody Roberts was the MAN! Being from California, I called and expressed concern about buying the car without test driving it. Cody quickly sent me many pictures and videos of the car. Not only Cody gave me more than a reasonable price on the car, he detailed, put 4 brand new tires and Tesla mobile charging Cable. Cody is a veteran like myself. Without Cody's excellent customer service, I would had never flown out to Denver to purchase the car. After meeting Cody in person, he seems like an honest and decent human being! straight shooter! will do business again! read more

Note: I've never recommended or given a positive review to a car dealer before. Prior experiences have been exhausting at best, and criminal at worst. Barbee's Freeway Ford was actually a pleasure to work with. I HIGHLY recommend Dustin, their internet sales rep and the team behind him. After searching dealership inventory and prices online, I tried my local dealership and Barbee's. Barbee's happened to have the exact vehicle I wanted and the best price. The price was also posted clearly online. No mystery it seemed. Dustin, their internet sales rep, got all the info from me in advance to keep the time short when I came in. I was hoping to sign and drive. It did take a little longer than I hoped because I had a bit of a family emergency and showed up right before closing. They welcomed me right in. I was fully prepared for the variety of price bumping tactics most dealers use, but none of that happened. It was just a straight deal. Multiple people stopped by to chat, congratulate me on my new car, and thank me for buying there. I received multiple follow ups and a particularly nice contact from Dustin. I kept expecting a curve ball that never came. Still feels too good to be true. My daughter must have thought I was way too paranoid. Guess she's right this time. Thank you Dustin! read more

I'm not one to complain about service, I know hard work when I see it. Tonight I visited your dealership with cash in hand, trade and hoping to work a deal on a new or used truck. I first attempted to make contact inside but everyone seem preoccupied on their electronic devices so I toured the lot myself. Twenty minutes passed without acknowledgment so I chose to take my business elsewhere. Your salesmen don't appear to be motivated nor friendly. Would have loved to work a deal on that Tacoma, good luck with that crew! read more

Don't bring your car here for service!!! I'd been having a scraping sound coming from under my 2011 Ford Fusion. I'd been to Freeway Ford before but for regular maintenance like tune-ups and they'd been okay. But this time I had my first real problem with my car. To make a long story short, I had to take it in twice and pay $700 total and the noise still wasn't fixed. So instead I searched for other service centers that work on Ford Fusions and found Littleton Auto Repair, with great reviews. Even though it's farther away from me than Freeway, I took my car there, they diagnosed and fixed the problem and I drove out with only a $191 bill. My car's fine again, Freeway has lost my business and my referrals and LAR has a new loyal customer (and no, I have no other connection to them). Next is a letter to Freeway asking for my $700 back. Cynthia W. read more

Randal is OUTSTANDING!! Our company vehicle broke down out of town. We called two other dealerships to try and handle the repair and they were very dismissive, and told us that it would take 2 to 3 weeks to get in the part we needed. (They probably didn't care since this vehicle was still under warranty, so they wouldn't make anything off helping us). I spoke with Randal at Barbee's Freeway Ford, and he could not have been more helpful!! He found a way to have the part shipped overnight and even went to pick up our driver 30 MILES away! Randal went way above and beyond to help us out. A lot of people won't take that extra step to help you out, but we could not have received better service from Randal!! Thank you so much!! read more

I recently purchased a 2015 Certified Pre-owned F-150 from Freeway Ford. My salesman Russ was excellent and committed to ensuring the process was smooth from beginning to end. I did extensive homework on pricing and features and I chose Freeway Ford because the pricing was fair and extremely competitive. In terms of the purchasing experience, we negotiated slightly over the phone which alleviated the traditional painful experience of sitting in a dealership for hours on end only to play games with the manager while the salesman jumps in between. I tried that at Larry Miller Ford and left feeling frustrated and insulted (I now refuse to buy a car there even if it was cheaper). The truck at Freeway Ford was priced appropriately to begin with which made negotiations practically unnecessary. When it came time to process the deal, Russ walked me through each step and was helpful with his advice while being fully transparent and communicative. When I met with the finance manager Doug, I felt zero pressure whatsoever and he was quick while being personable. When I picked up the truck, it was spotless and every little detail I mentioned to Russ was taken care of. Russ then took the time to go over all the features and answer any final questions. No rush whatsoever. He truly took ownership over my satisfaction and I genuinely appreciated that. Overall, I am pleasantly surprised by my experience. It was quick, personable, and fair. I have no buyers remorse and would not hesitate going back. read more

Great customer service! The service department is great!! Went in for a recall and oil change and it was completed super fast!