Do you not have your car serviced at this dealership, they employ fraudulent practices. I received a coupon from this dealership directly with their name on it and when I arrive with my appointment they would not honor the coupon for a $45.95 the works oil change and this is the same price that is on the website when you go to book the appointment at this dealership. They wanted to charge me $90 for the same oil change and I left. read more

Yikes. I'll be honest, I will only leave one star review if a place tries to get one over on me or messes with my hard earned money. This place will really take you to the bank if you allow it. PLEASE DONT TRUST THESE MECHANICS!!! I took my truck here to have the differential looked at. They called me next day telling me I need front brakes, shocks, and struts.. this was a $2500 service. I said uhhh ok what about the differential. They said they need to perform this work to be sure it's none of these items causing the noise. My front brakes are brand new, had just been done and he "highly recommended" I take care of these ASAP because they aren't safe. "It's only $650". $650!! For brakes!!?? Haha no thanks. So I go pick it up, they text me asking how my service was and if I was 100% satisfied, I replied and said not even 1% satisfied. They didn't look at what I even took it there for. So he offered for me to bring it back and have it looked at. So I take more time off of work, find another ride home and bring them my truck, AGAIN. They find that the differential is bad! Haha ya think? Here's the thing now, he says your locking differential is not engaging blah blah blah it's going to be upwards of $1900. Yea no thanks you already lost my business long ago. Now I take it to a gear shop today, the guy says "well you don't even have a locking diff, it's a limited slip so those guys are idiots". They are also doing the work for $950 and they specialize in this line of work so I trust them. I was like man, if you don't get numerous opinions on your auto repairs you can really get taken to the bank. Please don't even waste your diagnostic money here though. It's very much a waste of time and money and effort and headaches and incompetent mechanics. Front desk was nice though. I'll give them that read more

Barbee's Freeway Ford - My brakes they said were metal to metal - Car Dealers Near Me - Denver, Colorado

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Ben, Ron and the entire Barbee's Freeway Ford team are true professionals and a pleasure to work with! We bought our 2022 Expedition from them in November of 2022, 272 miles away from the dealership. The entire process was taken care of via emails, texts or quick phone calls. Ben ensured we were informed through the entire purchase process. We drove from Los Alamos, NM to Denver, CO to pick up the vehicle and turn in our trade-in. Ben assured us he'd try his best to have us in and out in an hour. Having bought a vehicle online previously with another company, the pickup and paperwork took over two hours and we were skeptical, but Ben was true to his word and has us in an out in under and hour. We will recommend Barbee's Freeway Ford to anyone we know looking for vehicle and will use them in the future for our vehicle needs. Thank you, Freeway Ford, we are loving our new Expedition! read more

AVOID AVOID Took my Ford Escape in with the ABS light on and a slow start. Needed a new battery and these incompetent people fried my ABS module and now my entire hydraulic system is on the fritz. At least that's what they're saying. At this point I'm so frustrated with them, I think they quoted me $7200 for a replacement just to get rid of me. Service desk workers Randall and James just want to make a buck off you. Modern day con man called me and said I had a leaky axel and needed $600 for that too. Looked under the car and there's no leak just selling a bunch of bs here. read more

I will go back here in the future. Until dealing with Freeway Ford, all car salesman that I'd dealt with have been the typical stereotype that you would always have expected. I hated dealing with buying vehicles. I still don't enjoy the financial aspect, but Freeway was different. After building a truck online and shopping for it on and off for several months, I finally decided that I was going to take the plunge and see what I could actually accomplish. I made contact with Dustin Gonzales who runs their internet sales. He was always very prompt to follow up with me. He never missed any dates, times, or appointments that I had setup. There was no pressure, and he made the experience be at a pace that I set. He even pulled up vehicles that I was interested in, so I could pull in from work, take a look right up front without hiking all over a lot, and then I could carry on with the rest of my evening. It was not what you would expect from your normal sales person in any market. The first week of talking did not come up to a point of agreement. We shook hands and again with no pressure, I went home. A few weeks later, I saw that the truck was still available, so I reached out again. Dustin came through with different incentives and help with my trades to make the deal a good deal for me. Freeway has followed up with me on any calls or comments. I've had two warranty repairs which have been very smooth. They've picked me up, dropped me off, provided loaner vehicles, and even detailed my truck when they left a mark on the interior during a repair. The sales and service group here are on point and go out of their way to make their customers feel very appreciated. In the future, I will return to Freeway Ford first to take a look at anything that I might be looking at buying because of the experiences that I've had with them. read more

Dustin was great and everyone at Freeway ford was nice.

laughable. wish there was a zero star option. they wanted the charge $1300 for one door handle to be fixed and said it would take 6 days to fix . I bought a new door handle online for $80 and fixed it in 30 minutes. don't take any vehicle here. I also have a tune on my truck that showed a code pop up. they put the accessport on and erased the code and said nothing was wrong with it. you can't make this stuff up. they also couldn't even do any of the tasks I asked for in a 24 hour period why idk. this is the shittiest most pathetic excuse for a service department I have ever had the privilege of experiencin. if you take any vehicle in here expect to pay more than your monthly salary. read more

Beware of this place! We bought a used Explorer only to find out it had a branded title, which wasn't insurable. They refused to return our money and only gave us an option to trade it back in for another vehicle. Three days later we did that and they gave us 5K less than we bought it for. Total criminals. read more

It's so sad that I am having to update this review. I can no longer even remotely suggest that anyone buy a car here. Everything I said regarding my buying experience is still true but the other departments, specifically Mike in Titling, are 0/5 stars. It's been 2 weeks and I have called him 5 times with a semi urgent issue and he has yet to return my calls. Unfortunately I don't live in Colorado anymore so I can't just show up and demand resolution on this issue. I have reached out to now 2 managers and neither has called me back. Finally I just reached out to Dustin and hopefully he can help resolve this now urgent issue. It's rare that I give out 1 stars but this place truly deserves this. I will also be reporting them to Ford motor companies read more

My niece took her car there for an alignment and a problem with overheating. After 4 days no one had called with any word about what repairs were needed or when they would be done. I called and left messages with the service representative, the repair manager, and the business office, and never got a call back. I finally drove 20 miles to the repair shop to try to find out what was going on. After 2 1/2 hours and being bounced from person to person I was finally told that the service rep was not actually at work, and he was the only person who could give a price for the repair. So I authorized the repair without knowing the price. They charged $1500 to replace the fan ($150 parts, the rest labor?). Poor customer service, absolute rip-off price. read more

I am very pleased with my recent experience at Barbee's Freeway Ford. Moving from California to Colorado, I was unsure where to begin looking for a new car. I contacted Barbee's Freeway Ford and spoke with Jeff Q. who helped me figured out what car would work best for me based off my needs and budget. This was my first purchase of a brand new car and my goodness am I glad it was here at Barbee's Freeway Ford. I was taken care of, communicated with in a promptly manner, and given the upmost respect and consideration while making my purchase. I would highly recommend coming to Barbee's Freeway Ford for your vehicle needs. Cheers! read more

My wife and I recently purchased a Ford Expedition from Freeway Ford. The duo of "Reggie Squared" (Reggie Salesman and Reggie Sales Manger) treated us as if we were family and made us feel right at home. The entire process was very laid back, no pressure, quick and left us feeling very good about the transaction. I would recommend Freeway Ford and Reggie Squared to anyone looking for an easy and straightforward process! Thanks for your professionalism! Matt read more

Bought a car from them and went to their Quickchange. THIS COMPANY IS THE WORST, GO ELSEWHERE! Liars, scammers, and total rude morons.

If I could give this place a big fat "0", I would. We didn't have trouble when we bought our vehicle here.......BUT.....then owner beware. The service department is a joke! Our vehicle has been there a whole month. Now, we are being told they can't find our vehicle. When I call management, no one will return my call. This place is so inept!!!!!! STAY AWAY from them! read more

Went in to look at and test drive a used 2018 F150, XLT. Low miles, looked good from photos, price was comparative with current inventory, etc. Talked to a salesman re: truck and went out to give it the once over. FYI, this truck was AS IS, so you sorta know what you are getting into. Premium sound/nav system, would not work exactly right, but was told, "it's just running slow", we can reboot it. Ok. Truck was very nice on inside and had just north of 36k miles on it. There were some other upfront issues that you see, but were put off by salesman in that "we will take care of that". What appeared to be caked mud in tailgate and side of truck bed was actually dried cement. I found that out later. Oh, and most of the visible cement has been covered by a cheap plastic drop in liner by this dealership. It was suggested that this could be removed with a power washer. Maybe. I am still thinking these issues can be remedied, so we continue talking and I decide (should have listened to the little voice) to go ahead and make a deal. Write the check, get the keys, off we go. On the way home the premium sound/nav system is nonresponsive. Hmmmm. Get home, talk to a buddy who was a dealer, get some suggestions. Try to reboot system. Nope. Start feeling like I have been duped, call salesman to talk about issues. Talk about the cement and ask that he provide some assistance and we settle on bringing truck back the following week to see if they can remove it. Well, by now I am feeling pretty like a novice, and not happy. Go to move truck from behind garage, and we notice two large puddles on the cement. Not normal? Turns out there is a fair amount of condensation building up in the exhaust coming from the turbo, also generally not good and leaking from a coupling under the truck. Park the truck and try to forget for the night. Get up next morning, and there are two NEW puddles of transmission fluid under the truck. Take pictures, text salesman. After a short consideration, decide, NOPE, taking truck back. Call, leave message, (he is slammed busy) and head to dealership. Find a sales manager that finally comes out to discuss, we give him the details, and to our surprise (this was the best thing they did), he asks for the keys, goes and gets out check and we in turn give him the reasons we are returning the vehicle. So, at least that was painless. They had no parting apologies or "sorry this happened" type thing. So, lesson learned. Can't trust them. read more

CROOKED- tried to charge us for a major repair ($2.6k) on a car with 197k miles. When the estimate came in high Oly offered me $500 to buy it. He is the manager and ripping people off. They are disorganized and chaotic too. We took it to a reputable mechanic and they fixed it for $550. Do yourself a favor and run in the other direction. read more

Curtis Intagliata was the best in helping me purchase my car! He explained everything so well and in such detail for me!

So, I bought my car at Phil Long at a different location but, this branch literally helped mee with everything I needed after buying the car because they were close to my house. Not only that, if you guys haven't seen the signs they post every day/week on their board.. you should pay Attention because they literally change my perspective on my day every single day. They're not only motivational but they make you really think about how positive things are in your life and also they aren't cookie cutter speeches, they actually have real meaning and truth behind them. So I just want to think the company for going out of their way to find those quotes because they really do make a difference. read more

went to get something fixed and they broke something else completely different from what was worked on. we told them about it and they said we had to pay for it because it wasn't their responsibility. dont go here. read more

They was really great, no pushy, helpful. Disable Vet, a lot of discounts. Nice staff. Usly if it take a while they wasn't showing that they want you out of there. read more

I brought my vehicle in for preventative service . The manager admitted to me on the phone that a technician had left my door open on my truck for a long period of time. This caused the battery to drain and possibly some underlying damage that I have yet to learn about. I was informed that my truck was not starting after this incident occurred. Since June 8th I have called almost everyday for some type of update or progress report. Everyday I have received the same answer " we're on it" or " the tech is looking at it". Somehow we have no results in nearly two weeks today is June 21st. I have been patient and tried speaking with the service manager Tim and the service director Joe. upon speaking with Joe the service director he assured me I'd have an answer but June 20th at the latest. When I spoke with both managers today I was hung up on instead of receiving any update or progress report on my truck. For weeks I have been receiving the same answer and nothing is fixing my truck I just paid them $2000. My truck is under 5 year warranty and they are doing nothing to honor the warranty or fix the truck. I was told I was being unreasonable for demanding some answers as to why nothing seems to actually be getting done. I have a family and have to make a living and that requires me having a working vehicle. These guys could care less. read more

Transmission fluid hose needed a new clip. Paid for it to be installed, only to find out (from a professional service center) that the clip wasn't completely fastenned. Needless to say, transmission fluid had been leaking, risking car damage. I don't like paying hundreds for a "service" center to damage my car. I'll take my business elsewhere from now on (Larry h miller). read more

These guys are old school car dealer crooks. They told my wife and I our vin was "rolled up" due to a collision. The salesman said it was due to frame damage from a collision to our trade in. We were never told of that when we bought it. We got a police report. Turns out there was a minor fender bender before we got it; no frame damage. The other dealer made it right anyway.The Barbee manager literally said to us they didnt have to do anything to correct their salesman's conduct. And then he even admitted he was the one who signed off on the deal. So grift and scam for profit is the culture at Freeway. If you go, do what we did not: don't belive what they say, stick to what you know and be prepared to walk away. read more

Just recently bought a used truck from this place. Let me tell you very unhappy with the whole process of the deal. The sales person brought the truck to me at my work to purchase it as I could not get to the dealer until after I get off. Got there and the truck was great exactly what I was looking for the brakes shook a bit and drivers seatbelt didn't retract properly. So I told the sales person that I would like those addressed if I were to purchase the truck. Of course he promised the world and up and down I'll take care of it absolutely anything you want. I told him I would bring it in the following week to get everything addressed. Fast forward to the next morning and I start the truck and the belt squeals for the first 15-20 minutes of my drive to work. So I called and said when I bring it in I would like that looked at and the belt addressed as well as the other few items that I was concerned about. He of course promised the world to me about getting it addressed and I make the appointment and drop the truck off the sales person is in such a rush to get me in and out of the door that he just kept saying yep yep I'll get it taken care of no worries. He calls me the next morning not even 24 hours after I drop the truck off with him and said it's all ready to go. I proceeded to ask man you got all that done in a short time and he then tells me that there was nothing wrong with the truck and that they couldn't do anything for me on any of my items that I was concerned about. I also did request a transmission service (even if I had to pay for it) not knowing the history of the vehicles driving habits he then tells me we didn't do the service either because the fluid is a 100k transmission fluid. Idk what planet you live on but there isn't a 100k transmission fluid for a 1 ton truck. So I just went down to pick it up and as soon as I start the truck (sitting in the sun) the belt is chirping I grabbed the guy and he has a tech come listen to it and he heard it then it went away due to the warmer temperature. Either way I don't want my truck that I paid over 80,000 for to squeak squeal or chirp when I start it first thing in the morning. They just said sorry we can't do anything for you so I left it at that. And the seatbelt that doesn't retract unless you feed it into the holder by hand there wasn't a problem found with that either, but they did supply me with a replacement seatbelt for me to put in MYSELF. I ended up doing the drive belt brakes and seatbelt myself which fixed the problems I was having and it was all out of my own pocket I had to pay for. EVEN THOUGH IT WAS A BLUE CERTIFIED TRUCK. Will never purchase a vehicle from here and if you value yours or your family's safety I wouldn't either. read more

The worst. All of the aggressiveness that you expect from used car dealers. They took my keys to "appraise" the value of my trade-in. I wasn't even interested in the car I test drove, but they would not give me the keys back for two hours, in which they tried to talk me into buying the car by wheeling and dealing some not-good deals. The car was marked a good $5000 above Blue Book price, so they weren't helping out on deals. I finally had to basically cuss out "Papa Smurf," their closer-manager guy, in order to get my keys back so I could drive away. This place is around the corner from my house, and I find their "Verse of the Week" electric billboard, where they run a Bible verse on Sundays, to be particularly crass and weird. If you are interested, however, they are closed on Sundays, and I advise walking the lot then, when no one can bother you, so that you can examine cars on your own. read more

Let me start by saying that I had bought two vehicles from Freeway Ford. The first was a good experience and the second, when I bought my brand new 2013 Ford Fusion was by far the worst customer service experience I had ever had. First, the sales experience was fraught with high pressure and several misleading statements, including unmet promises. As a result, I gave them a less than favorable review when the Ford survey arrived. My first service experience with the new Fusion was a fuel line recall, and I scheduled my visit a couple of weeks in advance. I was told that the issue would take the full day to resolve however was called later the day I dropped it off and was told that the technician that was needed was not scheduled for that day and they would need to keep it another day. As a result, they received another negative review with Ford. For my second service, I called and spoke to Olli and told him that my oil seemed to be leaking and that I needed it looked at and oil changed. He told me again that I needed a specialized tech and that it would take 2-3 weeks before they could get me in. He told me I would be better off going to another dealer. I still needed my oil change, so stopped by the quicklane the next morning with the hope they would find the issue with the change. When I went in to drop off the keys, I was told by staff that the could not service my account because of a note on my account. I was told to leave my car and a service director would call me later that day. Mark, the service director, called me and told me that Freeway would no longer service my car, which I had bought from them, because of my regular bad reviews given back to Ford. He stated "because I was a difficult customer, and couldn't be pleased, they would rather not have my business." I asked him if this is why Olli had told me to go to another dealership and he said yes, saying that "we don't allow our front desk folks to have these conversations with people." I asked him if they though lying to people was a better resolution and was told they "had hoped I would have gotten the hint". I asked him why no one had every contacted me from the dealership about my negative reviews to try to rectify and he said that there would be no point in doing so. Upon contacting Ford corporate about the issue, I was apologized too but told that Ford franchisee's like Barbee are allowed to choose their customers as they are highly incentived to get perfect reviews. Since this time, I have begun using Groove Ford instead and couldn't be happier. I highly recommend that if you are going to buy any Ford, go anywhere but here. read more

The sales staff seemed okay but when getting into the finance office to close the deal nothing was as discussed and the finance person was very insistent about me taking all of their warranties. I ended up walking out. Not a good experience. read more

Bought a Focus from this Company a couple of months ago and since the purchase have found numerous issues with the electrical wiring on this vehicle that was caused by a rodent that ate some of the wiring prior to our purchase. Have taken the car into this Company twice to get the problem resolved and they will not accept the fact that the damage to the wiring was done prior to our purchase. Buyer beware with organization. read more

I am a single mom of two kiddos, one with disabilities and I take care of my mom due to the condition of her health. I try to believe that in general people are good and will do the right thing. Unfortunately, Barbee's Freeway Ford has clearly become a place that cannot be trusted. I had my vehicle towed in from a vandalism, because it needed a new ignition and steering covers. While there I asked for them to also do an oil change. I was told throughout all communication that my vehicle was driving fine and had been driven several times by technicians and my service writer, with no problems. The oil change was the last thing to get done before I picked up my vehicle. I picked it up in the morning and it seemed ok, it was acting a little funny as I drove to work about 10 minutes from the dealership, but I thought it was just because it was cold outside and needed time to warm up. I left work early and in driving to the highway my car stopped running 3 different times, and finally came to a stop at the dealership parking lot, which happens to be next to the highway. I called the service writer and he said that he would have it looked at the following day. After two days I received a call that my transmission needs to be replaced and I will be responsible to cover that cost! If my vehicle was driving fine until the oil change was performed, then it seems to me the fault would fall on the dealership. Short of the vandalism to the ignition my car ran with no problems. So... not only did my car that was just in the shop break down, but I was also told I could not get a ride home because I did not live within 10 miles of the dealership and I had to find my own way, which ended up being an uber that I had to pay for. This is beyond disappointing for me and my kids and mother, since I rely on my vehicle not only for work, but all my families' doctors' appointments. I will be contacting a lawyer to help me investigate this further, as my safety was jeopardized. I am just glad my kids or mother was not in vehicle at the time. read more

After my dear old Saturn started to have way too many trips to the mechanics, it was time to upgrade to a reliable ride. So with my sister's recommendation, I went to Barbee's Freeway Ford and I was not disappointed. This was my first car buying experience and was terrified to go, and since everyone I knew was busy the day I went, I had to do it on my own. Eek! I had a lot of support from friends and family about what to do and what questions to ask, so I felt confident enough. I believe it was Scotty who helped me the day I purchased my car. We looked at several makes and models in my price range. Never did I feel pushed around or pressured one way or another. I found that I actually enjoyed negotiating and felt good about my final choice. I'm a fan! With the help of Public Services Credit Union and Freeway Ford, my first car buying experience was excellent. (And for the record, my experience was pre-Cash for Clunkers, way back in 2008!) read more

Fleet Manager Cody Roberts just gave my buddy and me a lift down from Bill Moore Lake in his Wrangler Truck. Super nice guy and saved us a few miles of walking down rocky forest roads after a long day of bushwhacking! The truck was very comfortable and capable! read more

Good inventory. We went shopping at another dealer first. After we got there, we discovered that they had no Rangers in stock. My son began to search other dealers and discovered that Freeway had several. We called and talked to Josh. After we got to Freeway, we were able to do a test drive. They gave me good value on my trade and we were able to get the deal done. read more

We were not expecting to walk the lot and leave with a new truck, but we had a great experience with Jeff. He was knowledgeable and concerned with our needs. He took what we had planned and was able to get us more truck than we anticipated. I recommend both Jeff and Freeway Ford for your next truck purchase. read more

Barbee's Freeway Ford - Car Dealers Near Me - Denver, Colorado

I had a horrible experience at Freeway Ford. I bought a used car there last year and they sold me the Service Contract, which I understood to cost $500 at the time. When I later read more of the fine print, I saw that it actually cost $2500, and I called the next day to ask that it be removed. They insisted there was absolutely nothing they could do to remove it and made me keep it. Now, less than one year later, that same car needs a $3700 engine repair (not due to negligence or misuse on my part ) and the repair is NOT covered by the Service Contract. What a lemon! read more

I wanted to praise my salesperson, Pierce. After a couple weeks of visiting dealerships, Pierce was the most helpful, patient and knowledgeable of all of them. If you're planning on a visit to Freeway, ask for Pierce. read more

I wish there was an option to rate zero stars. I bought a brand new car and they only gave me one key. When I went back to ask for the other key, they said that it's my fault not to walk out with my two keys and if I need to buy a second key I have to purchase it for $300! They won't even let me talk to the guy who sold me the car. They were so rude and unprofessional. read more

Horrible experience. I had an appointment here to look at a Focus that had been set aside. When I got there, the sales guy was on the phone so I waited. When he finally got off the phone, the front desk guys who were supposed to be assisting customers, were working on their push-ups in a room next to the front door. So I waited for another few minutes until they finally realized that the sales guy was off the phone. By the time I sat down with him, I was already frustrated. Instead of being met by a friendly sales person, it seemed more like he was annoyed to have to show me a focus, and would rather be helping some guy find a big truck. (I am a single woman, and was shopping alone) After the test drive, we came back and went over numbers. I was low balled on my trade in by over a thousand dollars, and he was already trying to add on clear coat and all kinds of fees before we'd even settled on a fair value. It was ridiculous. Then his lease guy came out and was trying to push me into buying (again, we hadn't even come close to agreeing on a trade in value or price or anything). Overall they were rude & pushy. I couldn't wait to leave. read more

Let's face it: buying a car is not a fun experience. It involves a lot of money and there is pressure to make a deal quickly. And if you're like me and your credit is in recovery and you need financing, it can add some extra bumps in the road. That said, the experience I had at Freeway Ford was about as good as I could expect, especially considering my circumstances. I appreciate that they showed me a vehicle that I could realistically get financing for, and one that happened to be one I liked. I didn't feel pressured to purchase and the salesman was friendly. There were some snafus with the financing but they went above and beyond what I would expect to keep me in the car I had first selected. They could have just said "sorry, tough luck!" but they kept on working to find a bank that would take me on. Eric and Stephanie in the finance department are especially notable for all the hard work they put in for me. This is only the third vehicle I have ever purchased, the second one with financing, and the first one I financed entirely on my own. I certainly will be back when I need another vehicle and will be recommending them to friends and coworkers. I can see why more than a few people I know have purchased a vehicle from Freeway Ford. read more

Don't buy from this dealership. Bought a used F150 from here and we've had countless issues with it. Had it 8 months and it was at their service department for 2 months. They were never fully sure it was fixed each time. We ended up trading it somewhere else to be rid of it and ate the loss of money. Please go somewhere else or at least buy a warranty to protect yourself. Wish I could give this place no stars. I can't believe people would sell cars with major issues and stay in business. Stay away! read more

I dropped off my 2010 Ford Explorer at Barbee's Freeway Ford 12 weeks ago and they still haven't got it fixed. I have contacted the Ford Motor CO. In Dearborn MI. and they tell me they can't help me. The part I a PCM and it costs less than $400 and it just takes 5 minutes to replace but they are charging me nearly $1400.00. I will never use this company ever again and will tell all of my friends to never use them. I have been a customer of Ford for over 30 years but I will never buy Ford again. Their quality now sucks. F ound O n R oad D ead read more