Absolutely the worst service that I have ever received for airport dining. My bill is incorrect and they refused to fix it.

I was leaving out of gate C10 which was just across the way, so a co-worker and I gave it a shot. I think I'll give this one the pro/con treatment: Cons: Yeah, ordering off ipads - I don't care for it. It's kinda unsanitary and it's impersonal, and the waiter winds up helping 80% of folks anyway, which is silly. But, to be fair, not the restaurant's fault - just thought I should mention it Pork; Too fatty - then again, in "true" Vietnamese restaurants, it is too, so that's par for the course. Price: it's silly expensive - then again, it's airway robberly, what are you going to do about it? Pros: Shockingly good sazerac - like, 5/5. IMPRESSIVE The Vietnamese pork noodle dish was surprisingly good! I mean, genuinely tasty! I added the fish sauce and some Sriracha but the pork itself had TONS of flavor without being oversalted, the veggies and herbs were fresh and green, and the vermicelli noodles not overdone. Thanks!! Ok My other drink was ok - it was sorta a gin martini thing - but it had carrot and I think glass noodles in it? Maybe that was daikon? It didn't need the stuff floating it, really, it was a little gross in a way. To their credit, it was not painfully sweet and decently well rounded. It wasn't bad, I was just put off by the veggie float. The server tried his hardest, given the fact they're trying to eradicate his job. FAST service Honestly, Id eat there again, and I've had worse Vietnamese pork/noodles from places on Argyle street in Chicago. And, I've had MUCH worse sazeracs all over the place. read more

One of the worst experiences at an airport restaurant. Was impressed with the exterior look and feel and wanted to try their Vietnamese pho for breakfast. Ordered spring rolls, bowl of pho, and matcha green tea... figured I try matcha for once. Didn't know it takes so much effort to bring out boiling water and some matcha powder - Tea took 10 minutes to come out. No water or anything while I waited - spring rolls arrived 20-25 minutes after initial order. I'd understand if it was fresh but it WAS NOT. Two spring rolls that came from the fridge pre-made. Cold. Noodles were borderline dry and hard. Not sure I'd say it was rolled correctly but at this point I really didn't care for what shape it was. No peanut sauce came out. Had to ask because they forgot. Asked for chili sauce. (Assuming sriracha would accompany this). Got the peanut sauce. No chili sauce - after 40 minutes, the $16 bowl of pho still never arrived and now even if it did... did they expect me to swallow this whole and run to my gate??? After angrily voicing to my server to cancel the pho because I had a flight, the manager comped my meal. A small matcha tea because the server admitted to spilling some on delivery and crappy spring rolls. While I packed my things to jet to my gate, they brought my pho out while I was leaving saying it was still on the house. Did they expect me to be grateful sit down and enjoy it? I was curious to taste the quality but I guess I should have checked the reviews before sitting down. Pho doesn't take long in any place. Horrible. Place needs to be shut down. Really drops the value of this high tech new United terminal. Getting on an airplane hangry now. read more

So, I'm not certain I would go back, and here's a few reasons why. - A $20 margarita with no options for a shelf tequila? No way! - Only open for 6 hours a day (In an airport? Not practical) - iPad ordering is great, and prevalent in IAH, but when your receipt doesn't get emailed (only option) and you are a business traveller, that's a complete PITA! - The UI for the ordering system is gimmicky and limits your ability to chose any options, other than up-sells (Do I pay now, later? If I pay now and the service changes...? You want Siracha Mayo? Extra $) - The place mats (a black bamboo-type material) are not changed out so you are forced to look at what everyone else ate on your placemat. DISGUSTING! - I'm not entirely certain the employees understand the ordering system either, as another round of food order was brought to my table after the first one was delivered (an exact duplicate of my order), and it continually said the food was "being delivered" on the iPad, which should make the experience better, not confusing. The food I had was excellent. The sushi was fresh, the small plate corn-on-the-cob was outstanding, if not a little too heavy on the parmesan cheese. I love fresh food in an airport, but at IAH, there are far too many other options for great dining, and this one is just an also-ran in that spectrum. read more

I usually try to hit one of the pappa's restaurants when i fly intp IAH but i discovered this place today and it's pretty cool. Good vibe and music. I was greeted right away and they explained how the screens work. I asked the GM Guillermo between two items i couldnt decide between and he was so helpful and nice. I had the pho which was pretty good, and a delicious cocktail that tasted like a sangria ( was on the house) I'll definitely be back read more

Looked up places to eat at IAH and thought we would try this despite the low ratings. Now we understand why. We are in terminal A and went all the way over to terminal C for this. We got there and sat down and looked at the menu and didn't see pho. I asked the Hispanic waitress if they had any and she was so confused! All she kept saying was "sushi? Yeah sushi!" I showed her a picture of pho and asked if they had noodle soup and she just repeated "sushi". How are you a Vietnamese restaurant and don't serve pho? And yes she did work there because she went behind the bar and was laughing w the guys back there. read more

The food was good , but I was over charged. I was told that the seafood fried rice was 11.00 my receipt was emailed I had been charged 17 and a tip for 3.48 had been added. This is take away. I generally tip 10% on take away. The manager made vague excuses and promised to correct. He did not . I realize very few people are going to be regulars at an airport, so business model changes. I just don't think theft is a good business model. read more

Super fast service Food was fresh and tasty made right in front of you. The Cajun Fried Rice was very good. read more

I'm in airports with OTG restaurants twice a week and have only eaten at them three times in two years because the iPad / no service concept is awful plus the food isn't all that great. I ate here only because my flight was delayed and it was right next to my gate. This was OTG's chance to wow me with all the improvements they must have made. Didn't happen. In his defense, the helper did make an effort and asked if I was familiar with the process but the process is still really crappy. You still have to swipe your card before your food is ordered, but supposedly you don't have to close out and add the tip until you're ready. However, the iPad gives no indication that it actually took your order and that it's on the way. And there is still no way to flag down a helper for a glass of water. You would think that if OTG is so keen on ordering with iPads, they would at least let you beckon a helper with it. Here's the worst part though... You still can't get a receipt for your meal without it being emailed to you. And of course I never received one. I also asked the helper if he could print one for me and said it wasn't possible. Look, guys, being a business traveler, if you can't even give me a receipt I'm never going to eat at ANY of your restaurants. But I might try again in another eighteen months. Bottom line, these OTG restaurants are fancy vending machines, with about the same ability to customize, get information, or receive personal service... which is exactly zero. read more

Note to any restaurant doing those new "iPad menus": you are eliminating one of the joy's of dining, human interaction. Since no waiter is actually doing any work other than simply carrying food, there is no need to tip. So I won't. Eliminate "robot waiters" and get back to service. This is another step in corporate greed getting rid of human "cost," just like telephone operators and a hundred other jobs. The entire airport had these filthy, germ-ridden things touched by who knows how many people before me. I didn't see anyone wiping them down between patrons. The food here was good. read more

Order from a tablet, still took 30 mins just to get drinks. Food extremely expensive for what you get. Other customer across from us when we sat down was getting a refund, which i should have taken as a sign. Still ordered, took 30 mins to get a beer, another 30 minutes to get an overpriced salad that had mystery soup in the bottom. My friend ordered spring roles, which were lacking in quantity but at least he was able to eat them. read more

Bam Bam - Soupy Salad 1 hr prep time... - Vietnamese Near Me - Houston, Texas

You use iPads on the tables to place your order and pay so you do have to talk to a server if you don't want to. Food and drink was ok, a little pricey. read more

Terribly overpriced and salty food for what you get. We ate the pork belly which was sub par in quantity and quality - thin slices and unusual (in the bad way) take on pork belly. We also had the Cha Hanoi which was absurdly salty and the meatballs were strangely tough. Meatballs generally have a nice tender texture but this was a grilled and salty meatball. Not very pleasant. In addition, you need to figure out how to get the iPad working and it glitched and had charged more than what we wanted. It's always a painful experience when technology is placed to help you, when it fails instead. read more

Pleasantly surprised with the free range chicken option; quality of tea and food and the flavor bonus points for excellent service. I travel frequently for work and will stop here again. read more

Bam Bam - Free Range Chicken over Cabbage Salad - Vietnamese Near Me - Houston, Texas

For a $17 seafood fried rice, I expect a few fundamentals. Hot off the wok and a good portion. Btw, rice grains are cheap. I took a bite. Flavorless. Requiring salt immediately. I was unimpressed with the portion, which seemed like a kid size. Also, it was luke warm. Like it was sitting around. I mentioned to the waiter my dissatisfaction about both attributes. He returned by putting it in another dish, microwave safe, and portion didn't change. It was hot this time tho. Super lame and will not recommend to anyone. read more

Bam Bam - Super lame portion size and barely warm. So disappointed. - Vietnamese Near Me - Houston, Texas

Horrible food, way over priced. My spicy chicken sandwich came with no Ponzu pickles but tomato instead and there was enough spicy Mayo for an ant. Go to chick fil a read more

An innovative idea in motion. The tablets and frequent checkups from wait staff make the a great transit option. I went with Bam Bam' s Vietnamese food and was not disappointed. Just as good as one can get from a local joint. I tried the vermicelli bowl with pork. Excellent and perfectly done. If you do not like Vietnamese then they have five restraints linked via tablet. Very cool! read more

Bam Bam - vermicelli bowl with pork. - Vietnamese Near Me - Houston, Texas

Great high tech . Could eat and charge all my electronics for the 5 hr flight. Wonderful attentive service even though everything automated on i pad. Good healthy food choices. read more

With about a 1.5 layover in Houston, I of course searched for the best food in my terminal (C, United) online. Bam Bam was highly recommended and after quickly checking it out on Yelp I made my way over to C5 to check it out. This high-tech restaurant is great for lone eaters, as it has mostly bar/hightop table seating with an iPad for every seat. There's no host/hostess stand so you seat yourself and order on the iPad. Around 7:00 pm on a Thursday evening, the restaurant was very busy. I sat at the bar directly facing the assembly line where the cooks and servers assembled and got orders out - I did this because I felt I would be left unattended if I sat more on the periphery. I'm glad I did because no one gave me water until I asked for it, and my meal was almost given to the wrong person at the bar before I called the server over. The menu has a bunch of options: sushi, pho, bahn mi sandwiches, Creole inspired dishes... it's supposed to be a Creole/Cajun/Vietnamese fusion and it definitely delivers. You can also get a wide variety of alcohol and desserts that seemed to be from local bakeries, etc. I chose the grilled pork bahn mi as it seemed like the most interesting sandwich on the menu (and I was HUNGRY). The ordering experience was very easy; there are credit card swipe machine things at each seat. Paying with cash seemed to necessitate getting the manager so stick with paying by credit card! Also, be careful with gratuity - it defaults to 18%. I lowered it to 15% since I wasn't getting the traditional waiter/server experience. While waiting for my food I could scan my boarding pass and check on my flight, check the news, browse social media, etc. I really liked this aspect. My food came within 20 minutes or so. However, I noticed other patrons getting their food too late, not in a to-go box, etc. If you're really tight on time between flights I would not recommend coming here as the wait time seems to be really variable. Anyways, my sandwich was a generous size and came with a side salad. The pork was very flavorful and umami... a little on the fatty/chewy side but I've come to expect that from Asian meats like this. There was a bit of greenery (cucumbers, herbs) along with it but the meat was really the star of the sandwich. The side salad was basic and heavily dressed - it was either very citrusy, salty, or maybe too spicy with chili? Either way it was pretty pungent and I bet that a good number of people wouldn't like it. Overall, Bam Bam satisfied my craving for a filling, salty/umami/Asian dinner! The service was a bit lacking but the overall atmosphere and ordering experience would probably make me a returning customer next time I'm at IAH. read more

I have never been so horrifically disappointed by food in my life. First of all, this place has no Vietnamese food. It has some that is Vietnamese inspired, but there is no pho, no vermicelli of any kind, no tea, and the "ban mi" doesn't have pickled vegetables and is served in a po boy roll. If you can find something on the menu to eat, remember to also snag an airsick bag on your way in. I ordered a beef salad and it came reeking of fish and so salty it was difficult to eat. I was unaware cabbage salad could be so salty. The beef had a rainbow sheen and felt raw to the touch. It was awful, but because you pay and tip at the ridiculous iPad interface when you order, it's almost impossible to find anyone from the waitstaff to ask about your food. That said, the service might be even worse than the food. When we arrived all of the tables were empty but had dirty dishes and old food on them (understandably abandoned). I had to flag down a waiter and ask for a table to be cleared and he was *horrified* to be asked to do such menial labor. The rest of the staff spent the entire meal behind the bar gossiping about their coworkers and grudgingly bringing us what we'd ordered. If you've made it this far down the terminal, just go to the taco place next door. No idea if it's better, but it's worth the gamble at this point, trust me. read more

Food very expensive and not good. Served in paper bowl for $20 very similar to weight watchers frozen dinners. Plus is quick service and easy self seating. read more

Waiting on a flight and was blown away by the way United has this terminal laid out. We ordered the shrimp poboy and the "special" Thai noodles and shrimp with chicken. Both were good choices. It's an airport. It's pricey. But it was good! read more

I was in the Houston airport location next to Gate C5. I had about 40 minutes to eat before my flight so I popped in for breakfast. I ordered a Latte and spring rolls. I waited 5-10 minutes for the Latte and after about another 10-15 minutes I was told that they couldn't make spring rolls, but I could have something else off the menu. At that point, I had limited time and just wanted a refund. The waitress said that wouldn't be a problem, so I waited for my receipt or confirmation that this had been done. After waiting another 5-10 minutes, my flight started boarding. I got up to see the manager, and he confirmed that I had been refunded and sent me a receipt to my email. He seemed inconvenienced. Once I was on my flight, I received the email. I had been refunded for the spring rolls but they kept the tip I had paid for the meal. In the end, I missed breakfast and paid 50.25% tip on the latte I had while not getting any food. This may not seem like a big deal, but it was early, I was tired, communication was poor and I didn't have a good experience. I should have gone elsewhere. read more

An iPad is used to order and pay. I initially thought this was a cool idea and would make the experience smooth...wrong. You pay (and tip) immediately after you place your order. I ordered a ginger ale, which was seltzer water and had to be sent back. It took a while to get someone's attention. After I sent it back, it took a while for the staff to figure out how to give me a refund (remember you pay & tip before your order is processed). I ordered chicken fried rice. It was bland. I wasn't impressed. read more

This is my second time visiting and I've enjoyed all of the food I've had. The seafood fried rice and the maki roll were excellent.

Horrible place. Tables dirty, food nasty. Skip it. Had to clean the table myself. Had to get napkins and silverware myself. Spring rolls were terrible. Peanut sauce was something from a jar that was NOT peanut sauce. Horrid. Avoid. read more

Looks like good food, but they served me pho without noodles or meat, they are currently remaking my order, we'll see what happens. read more

Bam Bam - Vietnamese Near Me - Houston, Texas

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Just plain AWFUL! Filthy IPads to order from. All these waitress standing around doing nothing why you order your own food & drink & they don't even come ask if you'd like any water! Why are they here? I can certainly walk up & get my own drink from the bartender. Not sure why they just don't let us make it. I waited 10 min to find out they're out of the wine I wanted. I'm not at the airport to shop! I have a very limited amount of time. The manager came over & offered me a different wine & said she would take it off the bill...... NO ONE ever returned to my table to check in on me nor was the wine refunded. Out of time, I left the wine & bolted to my gate. Please clean the iPads!!!!! read more

IAH's food game is strong. When was the last time you posted about airport food? Bam Bam in terminal C will be a regular stop for me on layovers. My Vietnamese bbq pork and vermicelli salad is amazeballs, as is the street corn. read more

Sat down for a quick meal and the waitress drops a bowl of soy sauce on the floor. This ended with me being splattered with soy sauce and a brand new shirt. The waitress ignored this fact and walked off. After asking her what was in the bowl, she looks at my spotted shirt and walks off. Bartender offers club soda when I tell him. Nobody ever apologized for the incident. Staff must be poorly trained. Will never eat here again read more

What a great new terminal and the wonderful restaurants... nice IAH! Great meal here... so many choices on the menu that sound amazing. I had a sushi roll and the Banh Mi Sandwich... delicious. Good choice in Houston airport! read more

The self serve ipad makes this a place to avoid. $3.75 for 3 ozs of diet coke that no one came by to fill. And had to ask for the drink twice before I got it. Staff made you feel like you were bothering them when you tried to get what you ordered. Even for an airport this was very disappointing. read more

We like the Bam Bam. Have eaten here 5+ times. Can recommend the fried rice and the beef pho and banh mi sandwich. Service is quick and quality of food is good. Also you can charge your phone / iPad before taking off. read more

This place sucks! Terrible customer service and I couldn't get a copy of my receipt. They charged me so much money for a bottle of wine. So terrible and gives Houston a bad name read more

Tofu banh mi was basically fried tofu on bread with three matchstick carrot pieces and one leaf of cilantro. The bread was soft and tasty, but overall not very filling, flavorful or healthy. Ask for hot sauce or try an other location if you are vegetarian. read more

Worst rip off. Service very slow and pretentious. I don't expect to be asked about a water choice in an airport restaurant. $24 for coffee, juice and the worst crab filled ???? I have ever has read more

Pardon my french... Fuck this bullshit! If I could give this place negative stars, I would. It's a shame, because the food was really good. So, the concept of removing the wait staff and replacing them with iPads is obnoxious enough on its own, but then using those iPads to ram advertising down your throat while you are just trying to survive the modern travel experience is borderline psychotic. Upon sitting down, the device asks to scan your boarding pass, you can skip it, but I scanned it anyway because I didn't have much time before my flight and I figured that it would maybe warn me or something if I was cutting it too close to boarding time... No. It's sole purpose is data prostitution. I actually ended up missing my flight, which I take full responsibility for... I forgot to reset my watch when I landed in this toilet. So I ordered a shrimp po' boy and some egg rolls. I think they were $14 and $11 respectively. But then after tax and the "service charge" (for what fucking service I don't know) my meal ended up being $35. My girl sat next to me and got a pork noodle bowl, her food came about 10 minutes before mine, so if I had not told her to go ahead and start, it would have been cold by the time my food got there. And of course, she was half done with her meal by the time our appetizer got there. The food was good. I would say real good. But good luck trying to get your water glass refilled. So all in all, this concept has totally blown it in every way possible. I got data pimped, shit service, ripped off, oh, and guess what, all of the restaurants in this airport do this self order crap... Enjoy the future! read more

We had fast and easy service, plus the food was good! They have iPads that you use to order and each has its own card swipe, eliminating the time waiting for the server to come take your order and bring the check, which is nice when you might be in more of a hurry. The ipad menu is nice because there's a photo for every dish. We got the breakfast crepe and the banh mi sandwich with "fries" (fries were seasoned diced potatoes). The crepe was good, but very small. The sandwich was very good and a good amount of food with the potatoes. read more

Contacted the management through email as requested a couple of weeks ago but have heard nothing back...

Avoid this place. $40 bought egg rolls, seafood fried rice and a coke during a flight delay. Egg rolls were OK. My issue was the fried rice...while not really fried, the rice was tasteless and the seafood was on the VERY other side of fresh. Crab was ok, crawfish was that thawed spongy frozen and shrimp was a rotten grey color...not what you want to eat before a flight. Needless to say Mr. Ramsey would have had a field day in the kitchen. Walk away from this place. read more