On the website it says you can walk in the hotel and check around the beautiful architect of the hotel, only you need is to buy a drink or food (which is not bad). In reality you MUST spend 600 pesos (over $30) on a bar and you can look around only the bar area. The staff isn't helpful too. Then there is a museum of Azulik which is 200 pesos enter (over $10) and it's a 1 room. Everything else isn't available. Everything you see on IG is probably only for guests. I wish they provided more accurate info on the website that the all beauty of Azulik is only for guests. 2 attempts of trying to look around are useless. read more

We recently booked a vacation with Azulik to Tulum for the Fourth of July. Upon arrival at our hotel we discovered blood on the bed, torn curtains, spider webs, miscellaneous hairs and mold/ mildew in the tub. The accommodations were not inhabitable, so we immediately left. The hotel stated they they are unable to process 3rd party refunds, such as Priceline, and asked us to reach out directly to you as the booking agency. Upon our findings we reached out to customer service and I was told their was nothing they could do. I've had better stays at a motel 6. Do not trust the photos online. Stay elsewhere, we rebooked at the Kimpton and could not have been happier with the accommodations. Overpriced, under maintained, all around terrible. read more

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My girlfriend and I were so looking forward to going to Azulik in Tulum. We booked it for one night for over $1000 USD for the night. It was gorgeous and beautiful - however at night when we tried to sleep, they checked in some other guests directly in the room/house above us. There were empty casitas all over to the sides of us yet they chose to put these ppl directly above us. This normally would be okay except these people must have been on drugs. They were up all night long stomping around like a stampede of elephants. Since everything is made out of wood and connected, we could feel it as if it was an earthquake. My girlfriend was feeling sick so I had to stay with her. In a normal hotel you can call the front desk or walk down to the lobby and complain but in this case there's no phone in the room and at night it's pitch black and not fun to walk all the way down to the lobby. The next morning when we were checking out I complained that we got no sleep to one of the "angel" hosts. She then told one of the "managers." They said to "okay wait here" and we literally waited over one hour!! Apparently they were discussing what to do. The manager then comes out and says "sorry we can't do anything." I was like wtf so we wait an hour and you can't apologize or even try to make it right??? I mean talk about bad customer service. The guy was super rude too. Terrible experience! read more

My wife and I spent our honeymoon in Tulum. We spend the beginning of our trip at Habitas and decided we would splurge for the last three nights at Azulik. We were captivated by all the pictures on Instagram of this hotel and booked without reading reviews(big mistake). We arrived at 3 pm and the manager stated our rooms were ready. A staff member brought our luggage up to the room while an "angel" (basically a tour guide and all around liaison between the hotel and guests) led us around the property and up to our room. The room looked as promised in pictures except for the hot tub. The hot tub was filled with leaves and dirt as well as the surrounding areas of the tub. There was brown and yellow stains all on the inside of the tub. The deck chairs had bird droppings all over them as well. Not a deal breaker but upsetting when you spend so much for a room here. After drinking our free glass of wine in one of the nests of the main restaurant we checked out the "museum". It was fun and looked as advertised. After the night was over we went back to the room for bed. This is where the main problem comes into focus. We realized when we booked that the hotel has no AC. we accepted we would be using a fan above the bed. What we didn't prepare for was the incredible heat trapped in the room overnight. The fan was useless and moved zero air. My wife and I were so hot we felt sick. The room is closed with glass and no screens. You can open the door to the deck but then you are letting in bugs and other creatures. I was up all night. In the morning I approached the Angel. She stated that the room gets hot and the fan only does so much and we were welcome to open the deck door. The Angel was also explained that the hot tub was dirty. My wife and I were dreading sleeping in the room again. Also the room is so hot you can't exist in it during the day. You will be taking cold baths all day. After a couple hours our hot tub was cleaned but we decided we could not be happy in the room. It was awful. Our neighbors were also taking cold baths all day with the door open. Mind you this was during the day. In the end we left with two days left booked at Azulik. It was that bad. If you stay here be prepared to be HOT. I would stay away from this hotel. Expensive and overated. Does not meet expectations. read more

Three stars is for the architecture. This place is gorgeously designed without a doubt.. I will also give credit to the chakra alignment massage we experienced and the spa.. it was very therapeutic and also the hair salon is lovely. Other wise, Upon arrival around 2 pm, our room was not ready so we decided to go to the beach. It was completely packed.. Luckily we got one little cushion seat. As we observed, rumor was the outsiders from other hotels were paying to get in.. which explains the reason why there was no room to lounge. They had no mezcal, no beer other than corona, no tacos.. the waiter was shuffling around and had more tables than he bargained for, he was working by himself and looked very overwhelmed. I do NOT support outsiders coming in and paying to get through ... People are spending 10k and up for rooms here, they should certainly be top priority. We let that go and tried to enjoy the ambiance of "selfie central".. In the morning we experienced the same crappy service for breakfast. Short staffed, overworked, certain things on menu not available. The music at night is obnoxiously loud. They clearly can't do anything about this, and it disrupted our sleep all night long. It's not a relaxing place whatsoever which is a shame.. I really want to give it 4 stars but there's definitely an imbalance here. The noise, and the short staff is not good at all. Hopefully they can take this feedback and work on these things. read more

Terrible! Since you get there hostess with biggest actitud, wouldn't sit us until 40 min after they wanted us to sit at the empty bar, turns out the whole place was empty... after food mediocre and terrible service. Would never go again read more

I visited Azulik two years ago and had the best experience. We freely moved around the hotel and beach without any issues. I visited again last weekend during their "SUNSET SPECIAL" and let me tell you, it is not worth the hype. We had to pay a cover fee + minimum consumption fee (including tip) before seeing the bar or menu! Then, we were seated in a "nest" behind the bar that was completely covered by trees. We never saw the sunset! They rope off certain areas of the hotel including the BATHROOM, making it impossible to freely move around, CATCH THE SUNSET and take in the beauty that is Azulik. Coming from Miami with a plethora of glamorous hotels and restaurants, this is just TACKY and DESPERATE. If it were high-season and completely occupied, I would give them a pass for wanting to accommodate hotel guests before visitors, but the hotel (bar + restaurant) was completely empty. No wonder, the service is AWFUL! The drinks are overpriced and mediocre. Our margaritas tasted like store-bought mixers. I witnessed other PAYING CUSTOMERS feeling just as segregated and annoyed. Let me add...our group was dressed appropriate and we carried ourselves well. If they had treated us with respect we definitely would've stayed for dinner and paid double the initial price. Instead, we left after one drink and had a WONDERFUL dinner/experience at ROSA NEGRA. Thank you, Azulik for doing our group a favor. If it weren't for your bad service, we would've never gone to Rosa Negra. Do you yourself a favor and skip Azulik. Casa Malca, Nomade and Be Tulum have better drinks, beaches and customer service. Again, coming from one of the biggest cities in the world with 5-star hotels and restaurants, this place is TACKY. When they hassle you for money before sitting you down says a lot. Clearly, Azulik is starving. Such a shame! read more

They're only getting 2 stars because of the jungle vibe. Otherwise they'll be getting a 0!! Service SUCKS! Rooms have issues, we had to move 3 times during our 4 night stay! I've been to Bora Bora and food was nowhere near as expensive as here. It is an over-hyped place and not worth the price! We ended up going outside of the resort to enjoy our stay at Tulum. read more

So for a eco friendly - nature loving hotel. They turn away kids from eating here. We drove to Tulum on vacation just to be turned away form being allowed to eat here because we have a 4 year old. I will add a very quite well behaved 4 year old. So we left hungry - A my daughter had French fries at Burger King. So I will rate the food and service lower than Burger King. If the hotel hates children - what does that say "green / nature / eco" I'll let this 1 star stay here forever - read more

This place is very unique!! Beautiful for pictures. But for the price they charge for one night it's not worth it. They need to have another front dest to help, after hour they closed the restaurant 10:00 if your hungry too bad they are not open after hours.front dest they Dont answer neither. It's so hot and Muggy everywhere you walk from your room to the restaurants. They charge so much you would think they have all-inclusive, but they don't. On top of that NO AIR CONDITION in the WHOLE PLACE. But the one positive is breakfast is free its delicious. read more

Awful customer service. Poor food, we saw kitchen staff use the rest room and not wash their hands. The only cool thing was the gallery area which is a great design. But we would never stay at this hotel again. Huge rip off and they lure you in via Instagram and social media pictures which don't represent how it feels at the resort. The mosquitoes are everywhere and there is no air conditioning so you simply can't not have doors open. How is there no AC???? Awful waste of money! read more

Super cool experiential museum on the beach areas of Tulum. It was super cool to see the architecture here, and though we didn't end up eating in the restaurant it was still cool to see the (small) museum. So many picturesque pictures coming out of this museum for sure. read more

The staff was very rude, portions are very small for the price of the meal, staff was not attentive to the table. Do not recommend. Building Structure felt very unstable and dangerous, definitely don't think Mexico has code enforcement on their buildings. Several chairs at the table were broken & people fell on them. Drinks were watered down. Save your money & go find authentic Mexican restaurant versus this tourist trap. read more

Fine line between rustic and unsafe. My wife was injured on their property and they never followed through with the agreed upon compensation. Spent the last three months trying to get them to fulfill their signed agreement unfortunately they do not stand behind their promises. Sad to see this from any business but especially one in hospitality. read more

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Didn't get to enjoy the bar or anything because we went during the day and they're very into privacy so they won't let u enter to "roam around" (yes, there is security in front) However, the "museum" (not sure exactly what they called it) and the boutique are open and WHOA! it was miraculous. The circle glass entrance door, the complete architecture of it all was amazing. They make sure that it is well kept - you're not allowed to enter with shoes. But it is AMAZING for photos. (Free to enter) read more

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If it were not for the 12,000$ we paid for our 4 nights, 2 rooms then I would give it one more star, but with the four seasons rates they charge one can only leave here incredibly disappointed. 1. No electricity in your room, there is one outlet for you to charge a cell phone( no service in your room either) so plan on being like Hellen Keller every night, they light candles around 6:30 pm so you can sleep with one eye open wondering if your death shall be burning to death in your room while you sleep. 2. No showers- a Moskva small bathtub only, which you can imagine how unpleasant that is on your bottom, they give you a coconut for you to fill to pour over your body. 3. The hotel is situated in the beginning of the town, the worst possible place, it's super windy and the ocean is so dirty here, one never wants to go in the water. Further down the way at la Zebra or BE TULUM the water is much clearer and they stay on top Of clearing out the seaweed issue here in Cancun, Azulik two days in a row never cleared their beach so we left and had to pay day clubs to use their beach. 4. Upon returning to our hotel we had no running water in either of our rooms, we had to walk down to find someone to ask why we had no water and they s that repairs were being made and it would be restored shortly. 5. Housekeeping never replaced our toiletries during our stay. Again we had to make our way back to the "angels" who most of the time are not there. Having said this, it is one of the cooler looking hotels but to come for a drink at kin toh only, this is not a place that can ever justify the crazy rates they charge for a hotel in Mexico in this town. Every place I have stayed at in this town has electricity - they pretend to be eco friendly but burning 20 candles every night and throwing away the glasses doesn't seem-conducive. Do your homework, read other patrons reviews and save your money and stay elsewhere. read more

Azulik - Every day the beach was filthy- not on top of cleaning like other hotels do. - Hotels Near Me - Tulum, ROO

This is the worst hotel experience I've ever had. I booked this after staying at Outsite for a week down the road, which was an amazing experience. I was bringing my mom down for her birthday and wanted to surprise her the last night with a stay at Azulik. I have stayed at all kinds of hotels, from really crappy to super nice - this was the worst experience I have ever had. First off, the room was dirty - dark, sandy old water was in the tub, which is the excuse for a shower btw... No showers just get naked in the middle of the room and sit in a tiny tub. It's part of the concept, ok sure and the least of my concerns here, but still weird as hell. Outside, the deck chairs were covered in someone else's food - chips, hot sauce stains, just gross. The little pool, the only relief from the abysmal heat, had barely any water in it and was covered in dead bugs, random debris, etc. The fan didn't work. The toilet felt & smelled like a latrine. The service was horrific. Given the broken fan, zero airflow, and disgusting pool & tub, I broke out in a heat rash about 5-10 minutes into being in the room. After going to the front desk, rash in full force, I asked if they had rooms with working fans or better airflow. They did, but it would be an extra $400. And they wouldn't let me see the rooms before paying. Absolute scam. Ultimately, I couldn't stay here for numerous health & safety concerns. It is a total scam of a hotel and I will tell everyone I know going to Tulum to not even think about staying here. read more

Beautiful design, shitty customer service. My group of 6 wanted to go for drinks here but they wanted to charge $565 pesos minimum fee to go into the bar ($30+) for ONE DRINK. We all thought it was a rip off so ended up not going. That's a ridiculous amount to pay just to chill at their pretty bar that looks cool on Instagram. When we asked them about pricing the staff laughed at us. They very rudely rushed us out by telling us goodbye before saying anything else. Absolute garbage. Don't support this place just for a cool picture! They're judgemental snobs. read more

Poor service, very expensive and the food was not good. Very hot in side. Not worth it

We didn't get to experience a full course meal as we didn't make reservations (we wish we did) however they did accommodate us to their bar. Everything about it was absolutely breath taking! In order to go to the bar they did make us spend a minimum $80/couple. The drinks were all worth it! The ambiance and music was also a plus! If your an instagram-er this is the place to take some great pictures! read more

Magnificent beach bar, left us speechless. The walk from the street to the beach through their spa and rooms was breathtaking. I had one of the best days of my life here, and trust me my standards are high. We came here to spend a few hours on the beach, but ended up staying for the whole day. They have kayaks that you can use even if you're not staying at their hotel. We took one of them and went to Papaya Playa for half an hour, which is a beach club nearby. The food was delicious. We had the Squid Cevice and Guacomole (Guac is not on their menu, but they'll make it for you upon request - it's Mexico!) And before I forget: clothing is optional at their beach. read more

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My best girl friend and I wanted the best of the best on our first girlie spa getaway for each of us and me being a fan of electricity and seeing that we were going to be in a hut w/ a mosquito net made me nervous. I have never been a camper , bugs love me and I freak out sometimes in nature. So we booked he first 2days in Azulik, 2 days in GrandVela in Playa. I have to say . Wow. I wanted to stay longer in azulik. We had room 29 the sky villa with the outdoor pool you can fill with warm water and watch the waves literally crush below. And the hut is totally closed up . Mosquitos can not get in unless you leave the front door (side on which the jungle is not the ocean) wide open . I only got bit a few times when I did NOT wear repellent down in the Internet area (spa booking area) but that's my fault. Overall, the room was just incredible. We enjoyed reading and tanning on our patio no need to visit the private beach (disappointed it's smaller and shorter than we thought and shared with another hotel) if you wanna go out , make sure you put make up before the sun goes down bc all you will have are candles all around the room! The massages can be done in your rooms and there's all cool room service tube shoot ordering service (you'll just have to see) Super romantic but not great light for if you want to do anything like pack or look for things. Two plugs to keep two phones charged! That's all you get! Also this location when you walk out and turn left , best little area for food and drinks and shopping even at night! Fish tacos at Mateos !!!!! Now I'm At Grand Vela's the exact polar opposite all inclusive massive luxury (little too corporate). It the service is impeccable . I get azulik may not be for everyone . It's just really different and 110% worth it .. bc I was surprised. read more

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Don't be tricked by the Instagram photos. Things to know in advance: 1) No showers. Only a bath tub that has cold water. They want to be "one with Earth". 2) No lighting in the rooms. Candles only so nearly impossible to see at night. Really bad. 3) The tub in the room above our room was leaking their dirty tub water into our tub and on our floor. They didn't change our rooms at all. read more

This is my first review. I am normally not a review-sharing person. But if you want to spend 120 dollars just for ins pics, just go for it. Professional cameras are allowed only if you pay extra 100 dollars. And inside this so called "museum", you can see "works of art" that don't know what they're talking about and "artists" who don't know what they're looking at. Stupid place. read more

We went for sunset drinks. Everyone will tell you that it's a first come basis and to go wait in line. We went 30 mins before it opened at 5. We were #14 /15 in line. Once they opened it became apparent that other people had made 'reservations' under the counter and most of the people in line never had a chance of getting in. We asked the hotel to let everyone in the the line know this and they declined. So most people probably waited an hour to be told they had no chance I'd getting in. Absolutely appalling. They were almost laughing at us. All the other guests who had waited in line were as dismayed as us. Don't go there. read more

This place is beautiful. The ambience is really nice but then all good points stop there. The food is ok. The sashimi tasted fresh but the ramen noodles tasted like cup noodles ramen. The prices are ridiculous for Mexico, which means, it's a restaurant in Mexico with USA prices. The service is also not up to what they are trying to be. The server kept making inappropriate jokes trying to get my wife to say bad words and at one point called my brother "El Chapo" as if comparing a customer to a drug dealer was a cool joke. I do not recommend this place. There are much more affordable and friendly restaurants in Tulum. read more

The best resort in Tulum. We stayed there and it was amazing. The atmosphere is one of a kind and the staff very friendly. Our angels were very helpful and accomodating. Would be back for sure! read more

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Place is only good for pics. First you have to put down 600 peso before being sat. Hostess was rude and made ugly faces, bad first impression. Our servicer was great very friendly. This place it way too hot with only one two and the food is way overpriced for such a small plate of food that was not even close to being great never coming again. Also like to point out that the cups were dirty after asking for clean cups we were again handed dirty cups. read more

Beautiful sky hotel and bar/lounge in Tulum! Conveniently located right on the main road close to other cool bars. This place has a cool tree-house vibe with multiple huge hammock-like nets that hang over gaps in the floor where you can chill, an elevated plush hookah sitting area tucked in the corner, as well as multiple bars. Perhaps not great for dancing, but definitely worth visiting in Tulum! read more

DO NOT STAY HERE! This place was far from luxury and there is No AC! It was dirty and had leaking roofs. Asked for our money back and they refused. No customer service at all. We ended up leaving because of it. Absolutely horrible experience. read more

The resort is at the very beginning of the Tulum beach strip. Probably one of its own very kind place, every aspect of this heaven is designed taking nature into consideration. There are only cabanas. They don't have electricity. Hence no modern day amenities you can think of. No tv. No ac. No fan. No wifi. No hair dryer. No digital clocks. No refrigerator. Anything that works on electric energy is not to be found where you stay. For your viewing pleasures - you get the beautiful Caribbean, the endless skies and the sun, the moon, the trees, the stars. The sunrise and the birds to wake you up. The cool breeze and the starry sky will put you to sleep. A hand tiled clay bath tub provides cold and warm water options thanks to the small set up of generators on site. The same source of power helps light up the sandy paths from the very small front desk to each of the 25 or so cabanas. Wifi and cellular reception is restricted to the lobby too. The cabanas are beautiful and made to withstand the uncertainties of nature just as much as they are a temporary abode for you to enjoy the pleasures of nature and beauty of the Yucatan state. The website elaborates more on all the onsite facilities. And especially the tips and dos and don't dos. Follow and understand each and every point if you choose to stay here. Remember - this is a place to relax and recharge. Not so much to party and go bananas. For that - there is every other property - both near the beaches and downtown Tulum. I will put a list together for all the places I tried here. The staff at Azulik is as kind and caring as any of the locals you will come across in Tulum. I have never uploaded so many pictures for any business I have reviewed on Yelp like I have done for Azulik. This place - I wish - would stay a hidden gem forever. But I highly doubt that. What I do wish is - nothing changes in the way this place is run and taken care of. 2 more days left to enjoy nature at it's purest best. Thanks everyone at Azulik! read more

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Not sure where to start with this place. It has a lot of pluses and a few negatives. I'll start with the pluses: - view from the room was amazing - Private beach with bar - Stair access to the beach (room 22) note: not all rooms have access On the negative side - if you're staying in the first level be warned - f you are a light sleeper you will be woken by foot steps from the room above. Only floor boards between you. - We were in room 22. The roof leaks where the upstairs bath is and it can be like rain if the guests above you don't notice. We were lucky we where there when it first happened, otherwise our bags would have be drenched. When you're paying a lot of money per night I don't think this should happen. Overall the hotel / staff where fantastic. The location is great, close to town, only 70ps into town by cab or grab a bike and ride in. There is a nice bike track to use. There is a few nice places to go for lunch and dinner near the hotel if you don't feel like jumping in a cab. read more

Azulik - Hotels Near Me - Tulum, ROO

Ivan provided me with hands down the experience of a lifetime. It was a special occasion and he made the entire trip such a magical unforgettable experience. The restaurant was amazing, food superb. I would definitely recommend and hopefully you are able to be hosted by Ivan! Thank you! read more

Azulik is a must see on your visit to Tulum! This property is just amazing! We visited Azulik for dinner and it was already dark. We worked our way through a beautifully candlelit treehouse maze, stopping to lay in the treehouse nets, crossed 2 rope bridges, and saw the stars from the roof top lookout. We ate at tnessa. The food was good and the presentation was stunning. We went back the next day to experience the treehouse in the daytime. It did not disappoint! We saw the sunset from the rooftop. Overall, the place tries to come off a bit stuffy and is very pricey. But a must if you have time, just for a drink and some chill time in the hanging nets. Truly a unique experience! read more

If the idea of luxury treetop bungalows overlooking the ocean tickles your fancy and you're excited, not frightened, by an eco-lodge with no wifi or electricity (and optional clothes at the beach), then I cannot recommend Azulik enough. Quite possibly my favorite hotel in the world. Sitting on our private balcony swing as the sun set and our private stone hot tub filled is one of my most cherished travel memories. This is the kind of place that when dusk falls, a hotel staff member comes around to light your room candles. To order room service you write your order on a note, place it in a ball and drop it down a chute that transports it to the kitchen using just gravity! Every inch of this intricately designed treetop paradise was pure heaven to me and dripping in romance. Seriously, what a perfect place to spend a honeymoon or to reconnect with yourself on a solo trip. To read more about my top picks for Tulum: http://travelingfig.com/best-tulum-complete-guide/ read more

Azulik - Make sure to reserve one of the ocean rooms! - Hotels Near Me - Tulum, ROO

Beautiful, mystic ambiance.. Pictures don't capture how beautiful this place is.. We had 6 different tacos paired with 6 different mezcals and everyone last one was amazing. The ambiance is unreal, I went with a few girlfriends but can't wait to go back one day on a romantic date. read more

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The most ridiculously pretentious hotel on the beach. No access anywhere! Went for the rooftop experience and was a crowded little bar. Cannot go anywhere else to explore, it's only VIPs allowed to walk around. Staff barely speaks English the the attitude is worse than clubs in NYC. NO NOT RECOMMEND!!! read more

Alright, not giving it a 5 because the food is sooo over priced and the food was ok. We went into town a few nights and the restaurants were way better. The ambiance is amazing for sure but just know if you are going they DONT let you look around the resort. If you want to sit on their deck part of the restaurant they charge a minimum 1k! Seriously, it's not LA or NY. They shouldn't be charging that much. read more

I really loved everything about this place! We were welcomed with 2 free drinks and the custom service was extremely nice, they also had few activities free for the guests (unlike Betulum which didn't give you anything and the staff was very very irritating and they had no activities or welcoming drinks). The atmosphere was very relaxing, the place felt magic, the food was great! I would definitely recommend and go there again! read more

Every thing was perfect. Lovely restaurant and super nice treehouses. I loved the fact they use candle over electricity. We had amazing music from 6 to 11 pm. Best part was the bath! We didn't have shower. I loved everything about this place. The food, nature, design.... I defiantly go back read more