Kim toh--it's the Mexican restaurant at the hotel Definitely a bucket list restaurant!! It's absolutely beautiful went with my girlfriends for drinks and the experience was Amazing the decoration of the places says it all They have unique seating, from a net, to a private roof top table to regular seating (check out the videos and photos) We didn't stay for dinner because we didn't rsvp ahead of time but we had a couple tasty cocktails. I ordered the mojito which was good but my favorite was Kaze because it was a refreshing Malibu based drink The host and the servers were very friendly by letting us sneak up for a drink and take some cute photos read more

Azulik - Hotels Near Me - Tulum, ROO

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I can only comment on the sunset experience. Believe it was $45 and includes a drink :) Absolutely beautiful view, DJ, and great vibes. Went on weekday and was less crowded. I loved it and would come back for sure! Did not stay at hotel. read more

Oh my god! Where do I even begin!!!! Atmosphere.. amazing, decor... amazing, food... amazing, service even more amazing. We had the best time at the Tseen-ja restaurant it was amazing. We did the 7 course meal where the chef chooses everything for you and wow what an experience that was. Our server Iván Anguiano was so great. He handles everything so well and had such a fun vibe. Highly highly recommend you go here. read more

Sara Doudar review continuation: https://www.yelp.com/biz/azulik-tulum?hrid=REeQzpudZJZLPv-7Yd5YBg&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct) Even when we said that all we wanted was for them to go into their system and cancel the transaction, they were adamant on telling us that they didn't have money to give us. When we said that it should be just as easy to cancel the reservation as it was for us to book it THROUGH THEIR OWN WEBSITE, the manager said that he did not have authorization. How could a manager not be able to process this??? That's absolutely ridiculous. The refunding process should be a basic aspect of any hotel, not to mention one of the most luxurious, most EXPENSIVE hotels in Tulum and, quite frankly, in the world. They're also the most followed hotel on Instagram, but cannot set up a basic refund pipeline. Till now, we have not received a refund. We are continuing to contact them as a first option before going to our bank, but their responses have been ridiculously slow, and half the phone numbers we've been given to call do not even go through. The line itself is not a real line/it has been disconnected. They are trying to make this the most difficult process that they can in order to deter us from getting a refund. It's the worst customer service I have ever experienced and they put no attention, and no care at all into ensuring any sort of satisfaction. All they want is to retain the money they've received and continue to operate under a facade of luxury. All in all, this was one of the most disgusting, horrific experiences I have ever gone through and I cannot imagine how people who come here for their honeymoon/anniversary must have felt. read more

If we could put zero stars, we would. DO NOT STAY HERE. The architecture is nice, but not worth the money or the sauna-like feel in every single villa. This is basically CAMPING, something we stay away from because of my medical condition. No lights, no electricity, no air conditioning, No shower, the restroom is right next to the twin-sized bed & there is no divider between the bathroom/living room. The hot tub was dirty. We kept asking if there were cleaner accommodations but all they would say is that "it's the concept." For $1000/night, this place is ridiculous. Agree with others who say they pull off their excuse of "the concept" to rob people of their money & make up excuses for not providing a decent place to stay. The manager Carrlos seems like he had many complains before & the only way to he tried to help was by charging $1000 to upgrade and even then, he said the air conditioning might not work. We kept telling him that my medical condition wouldn't allow me to stay in such conditions & he would not provide a refund. No worth the money, the sweat, and the mosquito bites. Plus the whole place smells terrible (like a fart) because the plumbing is terrible & you essentially have standing water which is a breeding ground for mosquitos. read more

STOLE OUR MONEY. We booked here and they cancelled on us twice. We asked for a refund, which they agreed to but 2 months later... still no refund or any indication of a date we will get our money back. Our credit card company informed us booking out of country is harder to get your money back because different countries have different laws so we may not ever get our thousands of dollars back. They will not answer phone calls and only answer emails. DO YOURSELF A FAVOR AND DON'T GET ROBBED by this place. read more

If you expect 5* luxury, then don't bother coming to Tulum in general. It's a hot, humid, rainforest location... so bugs, moisture/humidity, standing water at ground level, rain, etc are part of the deal. With that being said, if you recalibrate your expectations for the environment, it's pretty damn nice. One of the best ocean villas I've been in. Very unique decor and ambiance. Pretty good service. Mostly kind and attentive staff. The Mexican restaurant is very good, the Japanese is so-so. Definitely worth a few days stay. read more

We came here for a romantic escape :). The place was amazing, there are no pictures or words that would do justice to this place! It is a hidden gem!!! The rooms were a dream, we had an awesome balcony overlooking the sea with a bathtub! Waking up with the sound of the waves and the sun coming out...priceless!!!! The staff were amazingly accommodating and friendly and made our stay an unforgettable one! We will come back for sure! read more

Azulik - The view in my cabana every morning - Hotels Near Me - Tulum, ROO

Pictures speak a thousand words and I can attest that the pictures (which are amazing!) do not do this incredibly unique get away justice. The food was amazing, the customer service was on point and the amount of detail that went into the design of the entire property is endless. A few of my favorite unique features of the property are: 1: It appeared that each room had a very unique style of outdoor swing and pool/bath that faced the ocean. This made for a very romantic candle lit ambiance. 2: There is a giant suspension bridge that connects the two restaurants. The bridge is also covered in vegetation that adds to the wow factor. 3: There are "angels" assigned to you. They wait in a common area of the property for physical assistance and they are available through WhatsApp. If you have a question or need assistance, just shoot them a text and they immediately respond. A couple interesting points to note that were not issues to my wife and I but may be for others. 1: There is electricity, but no lights in the rooms. Each room utilized candles throughout the room. This enhances the very natural ambiance that the staff wish to provide but it will also make it a little harder for you to prepare for dinner. 2: There is a definite sense of "openness" to the property. For example, there are no seclusion blinds on the windows. While there are small bamboo slats on windows, there is a really good separation between each one. This means that you can rather easily see people passing by your room and vice versa. Definitely the most unique hotel we have ever stayed and is 100% worth the experience! read more

Exceptional service, rooms and views. Simplistic but luxurious all at the same time! The views from the room are breathtaking! All the staff members went above and beyond to help us. A special shout out to the manager/ director who upgraded us to the honeymoon suite when there was some glitch with the booking. Adrian at the front desk got us meds from the pharmacy when my husband and I fell sick the last night after eating somewhere out in the town. Like a lot of reviewers mention, it's true they are under construction with few projects but only to take this property to the next level. We although couldn't hear anything over the seawaves crashing against the shores! Can't wait to return to this small slice of paradise. Truly magical! read more

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We went for drinks for a bachelorette party and the service and drinks were amazing. Luis Miguel was extremely friendly and attentive and made sure we felt welcome. read more

The food the views the people! Such an experience. They have a French toast that is literally the best French toast I've had in my entire life! AMAZING. read more

Turn around... do not go here. Do not be fooled by the instagrams and social media posts of this place. Coming from NYC, this restaurant is nothing more than an over priced (2x more than I would spend in NYC) dumpster fire. I spent $140 on 2 drinks and 2 appetizers total between my boyfriend and I. The drinks were straight juice from the 7Eleven across the street and the octopus was tougher than the walk from the cab to my table. Luckily our waiter was nice, but the dim lighting made it difficult to see the gross food we were eating. I am all for ambiance and "vibes" but this was NOT it. Don't waste you're time or money... better off going to Hartwood. read more

Can someone please help me? I've been in correspondence via what's app and through email for me to get assistance regarding a vacation that was taken in 10/2019. I've called several times, left messages, have a string of text and emails to Maria in reservations and also to Joseline in accounting but they have not followed up with me and I don't know how else to get a hold of them. They let me know that they will contact me and follow up but they NEVER do. Please help. read more

what a disappointment. what looks like a 5 star+ hotel is really a 3 star masked in a beautifully constructed jungle. i left 2 days early from frustration. first of all, a total pain to get anything booked. they have "angels" to personally assist you with things, but the efficiency is lacking. since you can't call anyone or receive calls in your room, you must walk to them to book. then they have to whatsapp someone within the hotel or to book at an outside restaurant. then you have to stand there for 20 minutes and wait for something to be booked or they show up at your room to inform you it is or is not confirmed. they have no access to actual reservations so the whole system is a pain. I felt very unsafe. the villas' doors do not completely close and everyone in the resort knows which room you are in (they ask constantly) so I never felt safe in my suite, which was extremely uncomfortable. they cannot make calls to the US, even from their landline. I needed to change my flight and they had no idea how to call DELTA from Mexico. I had to have my mother call from the US. their restaurant tseen ja is mediocre sushi. don't waste your money. the beach is small and has workers constantly shoveling seaweed off the sand. less than magical. everything at Azulik is beautiful, but the food, the service and the amenities are really lacking. I won't return. read more

We went for a birthday dinner to Kin Toh on October 24th, 2021. We didn't like the bottle of wine they recommended us to open. When we wanted to send it back both the somelier and the restaurant manager kept arguing with us that it's a good wine and we cannot send it back. Even though we didn't drink it and sent it back, they still charged us for it. After our dinner the next day, I called the hotel to ask for the hotel manager's email address. They first said they couldn't give that info to me and when I told them they can as I'm also in the hospitality business and as a customer I have the right to connect with the hotel manager for an issue I experienced. Then they asked what the reason was I wanted to get the manager's email address for. I stated that I'd like to file a written complaint about the restaurant manager and the somelier based on my recent experience. Then they transferred me to an unknown number that kept ringing without a voicemail. I immediately called back the hotel, they hung up on me. I retried and called back to find out they blocked my number. This is extremely unprofessional and unacceptable. read more

I had heard/seen so much about Azulik and I was so excited to get to see it for myself. It's obvious that Azulik has become overly popular and the staff has a difficult time controlling the visitors as people come from all over the world to see the architecture Azulik has to offer. When you first walk up, a hostess quickly approaches and asks what you're there for and diminishes the experience as she is quickly trying to get guests to their destinations. We were only going up to the bar, and had to pay $70 USD in cover, which you can then use as a credit at the bar for food/drink. It was very cumbersome/inappropriate and again diminishes the "mood" you'd like to experience. All the while, the hotel is truly amazing. There is so much to see and experience. At the bar, you have to hand over your receipt and you're supposed to remember the number written on it to use up the credit. It covered 3 drinks and a bottle of water. Unfortunately, some of the visitors were crazed to get pictures on the netting and disturbing the peace/causing the staff to get upset. All in all, it was great to see for myself, but probably wouldn't go back again. read more

Azulik - View from bar - Hotels Near Me - Tulum, ROO

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Did not enjoy this hotel. The concept is cool and the architecture is beautiful. If you can afford the restaurant, maybe try that. The cheaper rooms (which are still very expensive) have zero air flow, no privacy, and a heat problem. It was cooler outside than in our room because of the glass walls, no screen doors and the fan did almost nothing. It got so hot we felt sick. It was not 100% clean when we got there either. We addressed our concerns with the staff, but didn't get any solutions. Unless you can spend a lot of money to get a superior room it is not worth it. read more

This place is the definition of overrated. My girlfriend and I are both adventurous travelers in our 20s, but we draw the line at no lights in our bedroom. Combine that with no AC, no showers, no WiFi, and NO FRESH WATER IN ROOMS, you have a recipe to for disaster. Being from LA, we're no strangers to the over-hyped and over-priced, but this takes the cake, hands down. We left the hotel after our first night because of how horrible it was...to be determined if we end up getting our money back. It seemed like we were far from the first people to make such a request. Everything is dark, dank, and smelly. Food was overpriced and not good...Be warned: THIS IS NOT A LUXURY HOTEL. read more

Terrible customer service. Rude & judgmental staff. We paid the $65 entrance fee that is supposed to cover any food/drinks up to that amount and were still charged an extra $15 USD even though we stayed well under the cover charge. Drinks were good but food was flavorless and way overpriced. The hotel/structure itself is beautiful but we definitely won't be coming back in the future. read more

My husband and I splurged during our honeymoon and decided we were going to end our 10 day trip at Azulik with a 3 night stay. Although Azulik is esthetically pleasing to the eye, when it comes to this hotel, all practicality goes out the window. There are 5 reasons why we regret booking this hotel; no fresh water, no lights in the room, no WiFi, no AC, and poorly structured bungalows. First. No fresh water. ALL of the bathing/pool sources consist of Cenote water. Even in the spa. If you don't know what a cenote is, The English definition is: a natural pit, or sinkhole, resulting from the collapse of limestone bedrock that exposes groundwater underneath. Right off the bat the stench of sulfur alone turns you off. After spending the day in the ocean any one in their right mind would want to get clean in a hot shower (oh by the way there are no showers here either) you are expected to bath in a coffin small bath with a coconut shell to wash your body from the salty sea. Can I get a LMFAO? it's disgusting. For three days we continued to sweat, bath, smell like sulfur, try to rinse it off, fail, and repeat. Luckily my husband and I can make the best out of any situation. So we decided to laugh it off. Second; no lights In the room. Although, the candle lit bedroom is extremely sexy and romantic, trying to put on mascara and eyeliner in the pitch black is NOT. During our stay it was daylight savings. The sun was setting at 5:30 and was completely gone by 6:30. Getting ready for a night out is out of the question unless you begin that process at 4pm and lay out your outfit so you don't have to rummage through luggage in the dark. Absolute pain in the ass. Third; no WiFi. This was the most minor qualm that we had. Azulik prides themselves on disconnected during your stay, which is completely understandable. With that being said, It was an inconvenience to not be able to watch a damn movie on the computer while you try to fall asleep. as the wind whistling through poorly sealed windows penetrates your ears and the stomping of your upstairs neighbors every move scrambles your brains. Which brings me to my short and sweet fourth reason, very poorly built bungalows. I know it's not the ritz Carlton, but for a whopping $800 a night there was ZERO luxury and relaxation. You can hear a pin drop from any other room near you. Including the neighbors that are blasting "tengo la camesa Negera" at 7:30am......No big deal.....don't get me wrong I love that song, I just don't want to wake up to it. Last, but definitely not least; no AC. During our stay in Tulum, the weather report was 86 degrees with 76% humidity. Little to our knowledge azulik bungalows have zero AC. There was one fan over the bed that offered minimal relief from the hot and sweaty ocean air. The humidity is so strong that that hard wood floors are constantly damp, as well as the bedding. So after you take your super smelly cenote bath, don't expect to feel refreshed. Because immediately after you'll be sweating again. Azulik prides themselves on being Echo-friendly and strive for their guests to relax and cleanse themselves from the everyday distractions of life. (Although one of the first things they said to us when we walked in was "we are very famous on instagram" HA!) I can appreciate their effort, but if I wanted to become "one with the earth" I would have camped on the beach in Baja, for free. This hotel should not be classified as Luxury or be priced as high as it is. Your basically glamping... with out the glam. Maybe we didn't do enough research and for that I take accountability. But don't be fooled by the photos and the hype of this place. You will not have a great time. read more

Corruption. Buyer beware there is so much corruption here with localities it is actually imaginable to even begin to comprehend. They have side deals with the taxi drivers who get a cut of the 3-4x prices a normal cab costs. Don't let the staff fool you - always negotiate at least 50% less. The staff is incredibly disrespectful and pretends that there is no parking on site unless you show them specifically where in your reservation the language is located. It's pretty absurd how the back pedal once you show them what they advertised and promised. The also make you feel like a nonguest ever when you're in your own room - they question you multiple times even though you have a bracelet the hotel gives you to confirm your stay. I would save your money and go to a hotel that actually had amenities (AC, a working shower with hot water, WiFi , beach access, and decent customer service) it's so overpriced and personally I would not pay a dime to be treated like a second class citizen (iN MEXICO!) overpriced food and drinks and they don't let you keep your phone with you (they take it as collateral in exchange for club admission - even when you are. A guest of the hotel) It's pretty disgraceful and I would never recommend this place even to my worst enemy read more

If Alice in Wonderland and Robinson Caruso had a baby it would be Azulik. There is nothing like this place in the world. It is absolutely the most magnificent structure I have ever seen. We lived in Tulum for a year and this was the "go to" place when our guests would come into town. There are bridges and winding wooden trails through the entire property. The restaurant has nets to sit or lay on suspended 2 stories over the lobby. You feel as if you are in a treehouse. The bar is filled with beautiful "influencers" hoping for the perfect shot. The tropical drinks are delicious and not your typical. They are a garden in your glass. The wine room is impressive. The restaurant is gorgeous. Sunset is the best time. It is very upscale with prices to match. Service is flawless. Don't forget to checkout the ladies room... yup. The rooms are a complete fantasy. They are Completely Open to the ocean. No AC but not really needed. Very expensive. This resort should be on everyone's bucket list. It is a once in a lifetime experience. read more

Made resos for 7 (4 adults and 3 well behaved kids 7,8,11) while on vacation, discovered upon arrival no kids allowed on the premises anywhere after driving to Tulum and sitting in crazy traffic. Total bs considering it says that NOWHERE on the website or on open table. Host and owner tried to tell our friends no places in Tukum allow kids which is also total bs, we had a lovely dinner down the street. read more

What an amazing place! This is a must for jungle lovers!!!! After 9 days here I didn't want to leave! Everything was so BEAUTIFUL the scenery was jaw dropping our private ocean suite was breathtaking!!!!! We will def come back! read more

Azulik is a fabulous hotel, extremely unique that I truly recommend. It is super environmentally conscious, the cabins are amazing and build in such a unique way that completely absorbed by nature, as building should be. While it is a unique no power (although one outlet to charge phone is in the room) accommodation, don't expect anything less than a super relaxing and even luxurious experience. Why three stars? I read reviews that indicated that there is construction that is very noisy going on, so I called in advance to ask about it before booking. They explicitly said that construction is over so I booked, and when arrived I found that it is still ongoing. I would have still probably booked if they have told the truth, but was disappointed to find out that they didn't. Plus, the dinner at their restaurant (we had the pasta which is the only vegetarian the option) was not great, not great at all. That said, the staff is super nice, taking care of everything you need and it is really a special place. Oh forgot, marvelous beech (just don't freak out about the "clothing optional" policy). It you are in Tulum for several night, book one of them in Azulik, I guess that's my best recommendation. read more

Had an amazing stay here. It feels like you're in Bali rather than Mexico. The hotel is completely sustainable and uses the most unique ways to preserve the forests of Tulum. The hotel is made from trees and there is no air conditioning in the rooms. They are very conscious about their environmental footprint. They use fans and candles in the rooms. I think this hotel sets a great example for other hotels to follow. There is free yoga offered for guests at the hotel as well, which was so nice and a great way to wind down in the morning before a day full of activities. The rooms are phenomenal. It feels like you're in a large suite. It even has a private jacuzzi and two lounge chairs (I stayed in the standard room - forgot the name). The room service at the hotel is done by filling out a piece of paper, rolling it up, placing it into a ball and putting it down the chute outside the room. The food is great in all the restaurants. They are always burning sage throughout the day, so it is really calming. Their boutique and art gallery is filled with rare pieces of art and clothing. It was a great experience and a great way to reflect on yourself and the environment. The spa was spectacular. I had the tea bath. You have your massage by the ocean and you are bathed by the masseuse in a jade tiled bath with tea. I'm very into spa services and have tried many spas. This was by far the best experience I've had compared to other experiences I've had in spas all over the world. I recommend staying here 100% and will return ASAP! Thank you Angels! read more

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1st off, what kinda hotel never answers the phone when you call !!! I tried to get a hold of someone for a full week, before I got a response by email !!! I called all hours of the day, during business hours , Probably a FBI clue of the type of customer service I was in for, but OK I'll give them the benefit 2nd, I make a reservation for airport pick up and drop off, and they get that wrong!!!, well at least the got the pick up right When I got to the hotel they had no record of my return to the airport on file How do you misunderstand that , when I emailed it to them 2x, filled out their pick up sheet , and emailed that back to them We'll I guess if they had picked up the phone, maybe someone would figure that out !!!! 3rd, I'm a platinum member with Starwood hotels and a Ambassador with IHG hotel group, I don't mid paying, buy there is NO Way !!!!!! The room is worth near any where they are charging Between being able to hear people walk on the floor above you, the room fan with no speed control (only 1, fast), and the main reason I stayed only stayed one night, but paid for 3 and got a different hotel You have to bathe and rinse your face and brush your teeth with the salt water that come out of the tap, I'm out But for what it's worth, they do give you a bunch of bottled water, I guess to brush your teeth with So basically if you want to go camping, call it something different, basically rough it, and pay a ridiculous amount of money Then this is the place for you read more

Way over priced, food was not very good either. The food was bland and Lacked flavor. Presentation was excellent but I went for food not a show. They bring you out like 4 different things that you don't ask for (and don't taste good either) then at the end of the meal they rape you with a ridiculous bill that if you don't pay they call the police and put you in Mexican prison. Ordered 800 pesos worth of food got a 3,000 peso bill. read more

Nice spot for sunset drinks and bites but overpriced and sometimes too crowded but really unique architecture and charming eco jungle hotel

I wish I could give Tseen Ja 0 stars. The service was awful. They were not accommodating. We had to call the manager, Carlos, over 3 times and he did not make us feel welcome or happy. Our waiter told us a certain price for a shot of tequila, and once we got our bill it was doubled. This is my first time in Tulum, every other place was great that my we went to, we had the BEST experience. Tseen Ja was the absolute worst. Do NOT waste your time or money here. read more

Don't bother. Beautiful but overpriced; service isn't what you would hope for considering how much you're paying. I could give a lot more specifics, but in short, you could do MUCH better elsewhere. read more

Never again. Beautiful architecture. And that's about it. Water in the room stinks as well as around hotel premises. Cant get in touch with room service for anything that you need. You suppose to contact "Angel's " via What's up. But internet connection is not working inside the room. Guests from outside are not allowed in your room at all at ANY time of the day. Just ridiculous. Would never come here again or suggest to anyone. read more

Not sure how this hotel does not have 5 stars because it's absolutely deserves a perfect rating. Please disregard the 1 star reviews below because they are not accurate at all and if we had relied upon them, we would have missed out on such an amazing day. This hotel is by far the most stunning archecturel design I've ever seen - where they used the local wood to make walking bridges and villas overlook the ocean. As you walk throughout the property, it feels as if you are inside an oasis. We did not stay here overnight as my friend and I only came for the day after swimming in a Cenote. The hotel charged us $40 to be able to sit at their beach and enjoy their incredible property, which was applied towards food and drinks. We ordered grilled Carribbean lobsters and beachside guacamole. The guacamole was by far our favorite so far out of our 8 day stay in Mexico. Frank, our waiter was so nice to us and he excitedly took lots of pictures of us when we asked. There was this really cool huge hammock with a rope ladder to climb up on that faced the ocean. We had a lot of fun chilling up there and taking it all in. I will definitely come back to stay here one day. I can picture my wedding here! read more

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Absolutely absurdly priced. Do not come here. Food is subpar, drinks are crazy expensive. Can find way better architecture. Wanted to seat us completely separately. Didn't think we could afford it and therefore did not serve us properly. Not worth it in the slightest- avoid! read more

All of the bad reviews are real and I dot agree with the other reviews. 1. Fyre Festival Part 2 - Big Instagram Hype, place is a dump. 2. Yes the art-architectural concept is cool, but staying in a museum is not comfortable. Is hotter than hell- NO AC. The Fan doesn't work, cause is not set up properly. Shower is the middle of the room and the water gets everywhere. Roof leaks. Smells like an arm pit. If you order room service, then the racoon and birds will harass you (take hunting knife/flashlight). 3. Food is super expensive and you will get hustle for tip, average $300 for 2 people for any meal of the day and night. 4. Ritz Carlton prices for Motel 6 services. 5. They will lie to you if you complain and drag it. 6. If you don't tip at least $50, you ain't getting anything. 7. Hot and Humid as hell, you become a buffet for the mosquitos- get in touch with nature. Lesson learn. If your lady wants to go and take pictures so she can post for social media- great place. For everything else... just think of it this way. Going camping with a personal chef inside - in the jungle of Vietnam's hottest day, cartel style of service - racketeerin read more

This review is for both the hotel and restaurant. Sure, it's pretty and Instagrammeable, and clearly that gives the staff an air of arrogance and carelessness about actual delivering good customer service. The ambiance is about the only thing I can positively say about this place. The service is plain right rude: we had a 6pm reservation for which we had to wait 15 minutes for in scorching humidity by the bar (the place was half empty), had to wait over 20 minutes for 2 drinks. All in the meanwhile, the servers kept looming over us and coming over every 102 minutes asking if we were ready to order more. We didn't even want to get dinner at this point (which we were initially there to do) and asked for the check, at which point the server literally COUNTED OUR MONEY in front of us. WOW. I think not.... Overall, the hotel does not seem to care about your business. We had friends staying there (in a room that costs over $1500/night, mind you) and they invited us to say hello to them before our reservation. After waiting in the lobby and being told "someone would be coming down to get us", we were told we were not allowed to go up to say hi. I've been to quite a few high end hotels all over the world and this is just ridiculous. Save your money and if you want actual good luxury service, head to the many other spots in Tulum like Nomade or Be. read more

I believe the architect would be ashamed at how the management runs their masterpiece. This is an extremely beautiful hotel. Pictures don't do it justice. I enjoyed the candle light and fantastic architecture. However I will never stay here again. They charge extremely high prices for ocean front rooms, but DO NOT treat hotel guests respectfully. I'll spare the details of all the BS that went on with myself and my group of friends- but you guys aren't the only game in town. I'll happy spend my money at Be Tulum, Nomade, Ahau, and Casa Malca. read more

Don't waste your money here! Over-priced. Pretentious. Incredibly rude staff, especially the beach staff. Terrible!

The moment you enter, you are surrounded with twisted bridges and jungle winding up to the top of the restaurant. the distinction between reality and and dream is blurred as the view and the whole structure is awe inspiring. You can sit in these birds nest areas for drinks and little hookah with techno music In Background. It's expensive, very posh, out of this world fabulous but worth every penny! read more