This place is so amazing! It's literally up in the trees! Like Swiss Family Robinson! Or like Tarzan of the Jungle but I he multi-billionaire Tarzan fort. Made for a country's President. You have to see it to believe it. The drinks are unique and incredibly delicious. The menu has such wonderful options and everything that was ordered was phenomenal. The service impeccable. The scenery and location is epic. They have a way to prevent mosquitoes! It's gorgeous and spectacular. MUST experience if in Tulum. Will never forget forever. Memories of a lifetime. read more

This is a review for the Cenote restaurant in the Azulik hotel. I ate here on New Years Eve and got food poisoning from the chicken. Almost ruined my vacation. Beware! read more

What an incredible stay. I had the most amazing room with a breathtaking view. The service was friendly. And I loved the private beach. I also had a massage at their spa and it was amazing. Thank you to the masseuse Joel! And I love that the resort is clothing optional :D I also loved the outdoor tub and all the swings throughout the room. I had a huge smile on my face the entire time! read more

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Stole my two hats and say they didn't know where they were when I knew exactly where I placed them. Rude staff and not helpful at all

Last night my friends and I, a group of 5 decided to have dinner at the restaurant there at AZULIK. We were not staying in the hotel. First of all, the food is not that great, at all. We as a table spent over $1,000 USD and not only expected the food to be phenomenal but the service as well. We were wrong. Two of us got the 7 course meal which in the beginning was great but after the second course it was like the kitchen shut down. No food was coming out, our server disappeared, no one came to check on us for 25 minutes at one point. We sat our table for a little over 3 hours, which felt like an eternity. Mind you the restaurant was not busy at all. We finally flagged our waiter down and asked for our soups that never came, our desert that was a part of the 7 courses and the check. After speaking with our waiter about how disappointed we were with our experience we asked to see the manager. The manager refused to see us. Finally we were able to pay and get up from our table, two of us decided to go looking for the manager. We found him, expressed to him our concerns and he offered us wristbands to get into a bar/lounge they had upstairs (which did not require wrist bands at all) and a "free round of shots" for our group. We get into the lounge, the manager, Alex/Alejandro, comes over and says he'll be back shortly with our shots. He never returned. I've never felt so disrespected and under appreciated by an establishment in my life. Save your money and go somewhere else. If you absolutely must go see the architecture, just go for a drink or the sunset experience. read more

I went there with a group of 12 not too long ago for my birthday dinner and this place is like the FYRE festival of hotels/restaurant. Food and service was overall -and I am not being hyperbolic here- possibly the worst combined experience in my adult life. Like wow I mean, that in of itself is an achievement. I travel a lot and have been to plenty of BS places in all the fancy resorts islands and towns and this one takes the prize. I don't write reviews but people should know. It.is.the.worst. But hey at least I didn't get food poisoning like another group (all 9 members of the party). How is this place still open? read more

Worst hotel ever. Had to call the cops and for my way out. Where to start... this place is expensive and pretentious and its service and installations are nasty. We had to call the police to recuperate our bicycles and despite having payed our stay and been offered a refund for the awful service and instalations we were nearly physically impeded from leaving because the management wanted us to sign an agreement not to comment on the internet or sue the hotel.... * The place pretends to be ecologically minded yet is built right on the sea which in mexico is forbidden as it destroy local vegetation. * The whole place smells of rot * There was no water for one whole day * There is hardly enough hot water for one certainly not for two. * The water in the bedrooms smelled of gutter as it was directly taken from some water hole * When it rained outside it leaked inside right onto our bed and onto our clothes * The rooms are literally see trough which means that neighbors and staff have direct view onto your bed and since the bathroom is inside the room well inside that too. * Bedrooms have no shower * Bedrooms have no WIFI as if this was somehow anti ecological * The crapper is in a round cubicle in the bedroom, no insulation, no ventilation and a see through door so that you significant other can enjoy sound, view and smell... romantic indeed. * Last but no least the entire hotel is build in wood and lit with candles, there are no smoke detectors in the room which are unreachable to fire truck..... when a fire eventually will brake out tragedy is assured.... After two days of no water, then getting our stuff leaked on, having neighbors or workers peep in, and despite having been offered another bedroom we were offered the possibility to have our last day reimbursed and leave. For ruining a whole evening we were offered a dinner at the hotels restaurant. After refusing to refund in cash the 650 US$ of the last day the room manager a person called Andres wasted our entire morning in organizing the refund..... then refused physically to let us leave the hotel if we did not sign a paper liberating the hotel of any lawsuits or of any negative comment on social medias. I have never seen a hotel demanding such a document. I only managed to leave by having to force myself out, the hotel guard tried to physically halt us and it was only by threatening the police and accusing them of kidnapping that we managed to leave... The next day when we came for our bicycles which were local rentals, the manager had them chained and refused to let us retrieve them if we did not sign the agreement mentioned above, such is their fear of being exposed for what they are. This we solved by calling the local Police.... Who forced them to hand over the property or charge them with theft. Needless to say they have cancelled the reimbursement which just goes to show what a dishonest lying and hypocritical outfit the place is. read more

Azulik is not like any other place I have stayed before. I cannot describe it any better than, luxurious tree houses built in heaven where the staff treats you like royalty. I can't stress enough about how the pictures do not do it justice and you must see this for your self! I took pictures of every step through the jungle to capture the moments but the experience of actually being there is like no other. We stayed in one of the Sea Villas overlooking the ocean and the room was beautiful and filled with so many details. The ceilings are high and the villas are roomy. We sleep with full AC on at home and not having AC in the room did not bother us. The breeze the ocean brings when you open the patio doors feels amazing. When the storm came in, we closed the doors and turned the fan on above the bed and it was still very comfortable. We also had full Wi-Fi reach the room from the lobby. I can't vouch for the other rooms, but the Sea Villa was nothing short of living in paradise. The staff really makes your stay one of a kind from the moment you arrive and head into the front desk. The attention they give you is incredible. The security makes sure no one comes in or leaves that should not be there. They will hail you a taxi in 2 seconds when you need one. The staff can give you great suggestions on where to go and the best way to get there (they have bikes you can rent there as well). The kitchen staff is fabulous- Miguel, Tommy, and Wilbert made us feel like family. The food and drinks are great -- they are a little bit pricey but splurging here for at least one meal is worth it! They put so much time and detail into everything they make so every dish is served beautifully. If you do plan on going out, make sure to get ready before the sun goes down because it does get very dark in the rooms even with the candlelight. We will definitely be back to Azulik! Can't recommend it enough! Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

Azulik - Hotels Near Me - Tulum, ROO

Overpriced. Food was all organic and lovely presentation. However 200 USD + per person

We went to this hotel to grab a drink and an appetizer and it was beautiful but the staff was so rude. The hostess followed us to the restaurant. We went back to see a sunset at night and it was the same treatment and it was also so dark I could easily see tripping in this place. read more

This entire hotel and its ambiance is Absolutely breathtaking . A complete dream , something out of a magazine . My friend and I decided to spend the day in Tulum and chose azulik to be thee spot and we're glad we did ! As soon as we enter the woman that greeted us was absolutely gorgeous her clothing was so beautiful they charged us $40 as an entrance fee which went towards food and drinks which we felt was well worth the hotel and all of its amenities. Our waiter Frank was super sweet , smiled the entire time and he took about 50 photos of us from different angles and made sure that we were happy , came back to check on us many times. The Caribbean lobster was out of this world it was prepared very well and seasoned deliciously. Throughout my 8 day stay in Mexico the guacamole was by far the best at this hotel , as it was made beachside ! The water wasn't as clear as it should have been due to the weather and seaweed but it was still beautiful (refer to photos) . Highly recommended for honeymooners or even a bachelor or bachelorette party ! I can totally Picture my wedding here ! Made me feel like I was in an extremely exotic place . read more

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overpriced. horrible service all around from room service, what's app "angels" & front desk. cool for pictures only. not worth the price.

Do it for the 'gram Azulik May be a very esthetically pleasing place, but the same cannot be said about the service received from the staff. Upon arriving at Azulik, my girlfriend and I, inquired about sitting at the bar not knowing there was a minimum of 500+ pesos per person just to sit at a bar - which because we were on vacation for MY BIRTHDAY we said "why not". The door people from the beginning were not even welcoming, telling us several times that the bar did not open until 530 pm, which we told them it was in fact 530 pm. Walking up the staircase, approaching the hostess stand, we had asked if we could place our belongings down at a table and look around before placing our drink orders. They told us to sit first, place an order, and then look around. While looking around, the same hostess followed us and said unless we are dining guests we are not allowed to walk around or towards the dining area. Walking back to our table, our stuff was removed by one of the staff, so we moved to another table to place our drink orders. We decided to sit on the nets while waiting for our drinks, and shortly, after no more than 5 minutes, one of the managers told us "the nets are for photographs, not for relaxing" before motioning us to get off of the nets. Considering we are young professionals, it was surprising that the Instagram teeny boppers were offered popcorn and received their drinks long before we had, this type of treatment is just plain sad. After this last encounter, we decided to chug our drinks and leave as this place and its negative energy/vibe was not how we wanted to spend the last day of our vacation. Extremely unsatisfied and disappointed in this "Instagram involved" establishment. read more

Well, this place is a mixture of fabulous designing and breathtaking ocean view. The whole structure reminds you of the metaphysical concepts which were popular among 60s-70s. No lights and salty water for hygiene are ok for me. Once in a lifetime experience, nothing more. read more

This place is definitely worth checking out! Absolutely beautiful restaurant & bar (part of the hotel) with canopy hammocks to hang in (or take instagram photos as most people were doing lol). Super cool vibe, good music, and gorgeous decor with canopy/treetop views. We didn't have reservations, so we were told we could only hang out at the bar. Drinks are amazing but expensive (think fancy bar in LA prices). Didn't eat at the restaurant, so I can't speak for the food. read more

We came to Tseen-Ja restaurant here with our daughters18,29,21 and they refused us because we did not have Id it was so difficult to get in and when we finally did the place is beautiful but the service is awful-we literally never got out food and it's Xmas eve and the waiter says it's his first night!!! We are doing them the favor read more

I came to this place with such high expectations. I've traveled plenty throughout Mexico and never have I ever encountered just outright bad service and discrimination. My friends and I went to Ik Lab excited to see inside and was rudely approached by security about the rules. Although we had no idea what was being explained to us we did our best to interpret the rules based on the very aggressive hand gestures. This was the start of a very interesting time of confusion. As we made our way through the place taking pictures, the security approached us again to make our way through the exhibit which was fine but then we were asked to leave after we realized he was telling us not to squat and take photos. We clearly didn't interpret his instructions correctly but he did not care. Once we explained this to receptionist who spoke VERY GOOD English she explained what he meant which was very backwards. Considering this place gets a ton of visitors from foreign countries, it would be a good idea to have someone explaining the rules in English so that they are correctly interpreted. This is not to say that they should have someone explaining in person but they could have a sign put up just like any other exhibit. Although she tried to turn the situation around, we still decided to leave. It was also surprising to see that two girls (not people of color) made it through the entrance with their digital camera while we were approached at the door in an aggressive and very unwelcoming manner, and asked to place are things at the door. Very interesting to witness. read more

Our group booked a private dinner on the rooftop for the view on January 2nd, 2020, firstly they got our booking time wrong, even after we confirmed multiple times. we had to pay a minimum 9k and we all ended up with FOOD POISONING!!!! It ruined the remaining of our trip and made our journeys home horrific ! Will never go again and i recommend you save yourselves from a terrible fate! Service was extremely slow and they had the worst margaritas in all of tulum! So incredibly disappointed and a waste of money! read more

Beautiful place but not worth the hassle, bad service, and the cost. I visited Tulum for the first time for my bachelorette party last weekend. Every place we went to in Tulum was full of the nicest people and excellent customer service. Not Azulik though. We were charged an expensive cover, only to just be segregated in a "nest" by the bar. The cover was enough to cover only 1 expensive margarita and nothing else. We were also rudely forbidden from visiting other areas in Azulik's restaurant to take pictures, even though we were paying customers and the place was completely empty. If they would have treated us with better service and respect we probably would have stayed for dinner, but instead we decided to leave. read more

Mixed bag! Loved: -Yes, this place looks like a Never Never Land in the treetops- The winding, stilted walkways are lit with moon-like glowing orbs, line between indoor and outdoor is seamlessly blurred- Absolutely genius design and stunningly beautiful! -Half of our view was the beautiful, aqua sea with the jungle and the the thatched rooves amid the trees of the rest of the resort -The room is like a cross between a treehouse and a luxury suite and has a bed swing on the patio -Eco-friendly building practices, they say -No electricity, candle lit- romantic, relaxing, does put you in touch with the uniquely beautiful surroundings, as they claim it will, yet was grateful for the one outlet to charge phones -Round bath with coconut shell for pouring water is relaxing compared to a shower, as they say it will be -Clothing optional beach Didn't love: -Vibe was kind of like the staff are stressed out (not treated well? Not paid well? Disorganized? Abused by too many rich jerks? All of the above?) Their presence felt pushy mistrusting and condescending with only one or two who were really very nice and helpful. We honestly avoided them as much as we could. They also tried to charge us for some drinks we didn't order at checkout. I think it was a genuine mix up but they kept us waiting while they figured it out for about 30 mins even though it was only like $11. -I knew we hadn't ordered those drinks because we didn't order *anything* while we were there. This because we're vegan and found very little on their menu that looked good to us. Disappointed, ("eco-friendly" does not include tons of bacon and foie gras etc on the menu) we were very happy to vote with our pesos right next door at Charly's Vegan Tacos for all of our culinary needs and to make our own drinks in our room. -Felt pressured to partake in their spa services which we didn't do mostly because we were there for maximum privacy but also because it felt pushy and sanctimonious more than welcoming -Not very private- Very small beach with not enough shade (beach cabanas chairs etc), shares this small beach with another resort, a big empty lot, surrounded by chainlink fence and huge bright blue screen on one side, with several uniformed security guards 24/7 (flashlights at night) who could see us and who we could see from our patio (the other half of our view) -Perhaps because of the lack of privacy, everyone wears suits on the beach so it didn't feel comfortable going suit-free which I was looking forward to -No wi-fi in the rooms -Felt we spent far too much, all said and done, for what was a fairly mediocre experience read more

Azulik was our second place we stayed during our weeklong getaway to Tulum. While we loved our former hotel (Coco Tulum), Azulik raised the bar by a significant margin. Azulik's level of welcome and hospitality started right at the entrance of the their property. Their staff immediately welcomed us and invited us to be seated while they pulled up our reservation. Andrea, our welcome guide, showed off the entire property and suite. She also took us through a couples welcome ceremony which was a lovely start to our time here. The suite was over-the-top fantastic. We rented a sky villa (#29) and it did not disappoint. The view was unbelievable and the suite was sensory overload at first because there were so many places you can relax including an outdoor swing, lounge chairs, table, suspended hammock, large outdoor tub, and huge circular love couch to view the stars and ocean. Some positives: * The front desk staff are focused on customer first. They really make an effort to help you relax and feel welcome. * The property is second to none. Just gorgeous. The entire property is handcrafted out of branches and other wood pieces. It is truly remarkable. * The beach, while off to the side of the property, is well maintained with lots of seating and lounge furniture. * The private beach also includes complimentary kayaks for you to use. * The welcome ceremony for couple, really was lovely and simple. * The system for getting room service is genius. Just jot down your request on a slip of paper and put the paper into a hollow ball they provide and then drop the ball down a tube and you'll here a ding when your request is received. And sure enough someone comes with the request in hand. * Evening service was excellent and timely with someone coming to light all the candles in our suite. They even left chocolate treats on the bed. * Very comfortable bed in the suite--slept so well. Some Negatives: * While Azulik shares a private beach with another resort, the geographic location of the beach is rocky in the water, so be sure to wear to water shoes to avoid scraping your feet. * Room service consistently failed to pick up our dishes until a few hours or even a day after we ate, so dishes just stacked up outside our villa for wildlife to potentially enjoy leftovers. * As reviews from a year ago state and continues to be a problem apparently, construction noise is chronic. We heard banging and power tools all day for our stay here. * The front desk had me write my full credit card number and security code on a piece of paper for incidentals. These seems like a very antiquated method and opens up customers for fraudulent use of their card. Surely Azulik can learn from other hotels around the world about how to capture credit card details for incidentals. * Room service orders do no include gratuity and there's no way to add it, so you really need to have cash on hand to pay the staff. * No in-room wi-fi. You'll need to go to the main guest area to get it. We almost certainly will return to this amazing find. It's on the higher end of the price spectrum but if you can manage, it is well worth it. read more

The property is gorgeous and truly unique in its settings and layout. What causes me to give a low review here is the amount of missed opportunities for customer service/customer satisfaction. We wanted a bed table for dinner that had a $500 minimum for 2. We negotiated down to $300 plus tip w concierge due to staying on property, but the restaurant denied the reservation. The bed tables that night went unused. Rather lose money than make a guest happy. Similar thing happened at beach the next day. Only 1 day bed at the entire beach. It was empty. We laid down and were told it was for pre-booking only. The bed went unused the rest of the day. At nearly $500 a night for their basic room, some level of customer service should be extended to want your guests to come back. read more

don't get sucked in by their instagram presence like we did. my fault for not fully reading the fine details on the website i guess but for US$1200/night you'd expect to have lighting and A/C in your room - this place is "natural" which means the only electricity you get is one outlet and one fan above your bed, your only lighting at night is a few candles which means once the sun sets you can't see a damn thing in there, and sleeping without A/C in that humidity was pretty awful. there's also no actual shower, just a bathtub that runs foul smelling water straight from the ocean. we tried to eat at the restaurant where we were told they could cater to a vegan diet, then after waiting over 20 mins before anyone even brought us menus or took drink orders we were told they could serve us "some carrots". at the end of the day, this place looks stunning in pictures but in real life it doesn't live up to its hype. if you've got that kind of money to spend on a room you'll find loads of other options where you'll get more bang for your buck without the bumped up instagram popularity price tag. read more

Too many OLD NAKED MEN on the beach. And way too LOUD RAVE music blaring on the beach all day long from 9 a.m. till 6 p.m. This place used to be peaceful, pleasant and extraordinary, it has changed ownership and has been turned into a ridiculous place to stay for a ridiculous price. read more

We booked 4 nights at this "resort" apparently at the wrong time of the year. The property is beautiful, it has great views and scenery but was not worth the stay or our money. We did not do our research before we booked and failed to realize the property has no AC or electricity so it was our mistake. There are no showers in the huts only communal showers. At night they light candles, 5 to be exact. It so hot in the villas that it's uncomfortable and non-enjoyable. The water smell like sewage. And on top of that, they charged my boyfriends card $500 at check out to "replace" bedding sheets. LOL, yes that is correct $500. I've called several times to speak with Carlos whom I was told is the manager and he's never come to the phone, I've been hung up on and now no one picks up the phone when I call. The worst service I've come across. They seem desperate for money after the 4 lousy and uncomfortable nights we spent at that place, no one is around to take a call and handle professionally. Note TO ALL: RESEARCH YOUR HOTEL BEFORE BOOKING! And I DO NOT RECOMMEND AZULIK TO ANYBODY. And of course, we are disputing with the bank. read more

I'm going to be super honest in this review. First off I want to say that this is an adults only eco lodge. This means that it the rooms have no electricity, no wifi, no AC, no TV and lit by candlelight at night. (only wifi is in the lobby) Its fine during the day but at night its pretty dark even with the candles so we had to use our iphone light to use the bathroom, get ready, find stuff etc. There isn't much privacy either between the rooms so you can definitely hear and see people next door. Along with that there was very loud construction going on from about 7am till sun down. Since there is no AC you have to leave the door open for any sort of breeze so be warned that, that'll bring alot of bugs into your room, hence the mosquito net over the bed. Also the weather wasn't the best so the rain made the whole room damp including the bed. The beach area is small and not that many chairs/laying out area. The good thing about this place was that it is like staying in a real treehouse, the patio had a outdoor tub (there are no showers) and it is literally on the beach. The service was also really good and the massage at the Maya spa was nice too. I also think that staying 1 night would be enough and to book elsewhere at another resort for the rest of the stay. read more

As someone who loves taking showers and is particular about hygiene, I was nervous about booking at Azulik. I loved the idea of being in a birds' nest-like tree house, but hated the idea of glamping. After all, if I'm going to "go big," why would I do it at a place that couldn't even offer air conditioning, showers, or a toilet that had walls? BUT IT WAS SO AMAZING. I loved it. All the reviews on here and on trip advisor are worth reading. The pictures on their website do not do it justice. Even the pictures that people posted on Instagram don't do this place justice. It's so zen and beautiful. Notable Pros: - There were mosquitoes everywhere we walked around in Tulum, but once we returned to our ocean facing room, the ocean breeze just swept the damn mosquitoes away. - The ocean views were amazing, but what made it really worth it was the natural air conditioning it provided. We slept with the doors open, and it was the perfect temperature so that we wouldn't get up sweating at night, or freezing from air conditioning. - The hotel provides these really great mosquito repellent lotion that's NOT deet! I used it while walking around the rest of Tulum. They also have a great set of natural shampoos / conditioners / salts / etc. - It's fucking romantic. I'm not a cheesy person, but it just is. - Hot water, drinking water in the room, private beach Cons: - It's "far" from many of the more popular restaurants (Hartwood, Posada Margherita, Arca) and boutiques. It's like a 100 peso cab ride away, and definitely walkable (we walked down there once), but in the heat, it can get rough! Just an additional cost, but if you wanted to stay at the hotel all day, it's worth doing too. We just liked to explore a bit more! - If you can't sleep with noise, it may be hard to do so. The tree house has no insulation to sound. You will definitely hear people walking above you LOUDLY if you're on the bottom floor. We were on the bottom floor but noise doesn't bother either of us when we sleep so it didn't matter. I'm sooo glad we stayed at Azulik. It was definitely outside my price range, but I budgeted for it by staying the first night at an Airbnb for a lot cheaper!! Then the second two nights I splurged for this place :) It evened out a bit! read more

Review for the Spa only: My friend and I booked the Mayan Rebirth Ceremony, one of the most expensive services on their menu. We arrived at 8AM on a Saturday morning and were ready for a day of relaxation. We really didn't know what to expect since the menu is a bit vague, but a body scrub and massage sounded wonderful. We were led to the treatment area on the beach with beautiful views. The first thing we noticed was that music was still pumping loudly from the Papaya Playa Project next door. These people were partying well into the morning. That did not make for a relaxing environment. The ladies then asked us to undress for our scrub and we realized that it was freezing outside. The only thing that kept me warm was when they wrapped my body in banana leaves. Next they had us go into a shallow tub with lukewarm water. By this time we were shivering so my friend asked if they could put more hot water into the tub. The hot water had to be brought in from elsewhere and did not make much of a difference. Once we got out of the tub, we were even colder since we were wet and had to get on the cold massage tables. I thought the massage would make it all worth it but it lasted 10-15 minutes, and she did my back only. I was shocked (and freezing). I couldn't believe what we had just experienced. We were also informed prior to booking that we would have access to all amenities but when we were done, we could not go into the jacuzzi due to "cleaning". We waited from 11:15 to 11:45 but cleaning had not been done and nobody checked up on us so we just left. All of this cost more than $300US each and it was absolutely horrendous. The spa should not book services on Saturday morning if partying next door doesn't end until 10AM. The spa should also have contingent plans for if weather is not agreeable and should have all amenities available for guests. The ladies doing our treatment felt bad for us and we still tipped them fully because it wasn't their faults. Customer service is nonexistent/atrocious. When I booked our appointment they were very prompt with answering my emails but once I got home and emailed them multiple times for the manager's contact info, I got radio silence. I understand that things can go wrong but it is unforgivable when customer service is thrown out the window just because my money has been already taken. Hence, my very negative review and warning to others. read more

Husband and I wanted to stop in and have a few drinks while enjoying the beach views, but the $40 cover just to enter the bar midday was a huge "yea no thanks" for us. read more

Easily one of the worst hotel experiences of my life. From a flooded room to dirty linens this hotel lacked in any and all aspects of service once you were handed keys. Objectively, here is what we experienced: Room 18 was experiencing flooding in multiple areas. We asked to move rooms after the maintanence team could not solve the flooding issues. We were moved to Room 33. We asked if we should bring our bags because we needed to get ready. Ireñe said they would be brought right over. It took over 30 minutes to get our bags delivered, after multiple messages to the angels. Room 33: Outdoor bathtub knob was broken causing water to remain on. Maintenance had to be called, again. Sent request to Housekeeping via text at 4:32PM asking that when staff comes to service room, please: 1) our room service balls were taken with the tray this morning - please replace balls. 2) clean white towels needed (the brown ones always smell very bad) 3) change of bed sheets 4) more drinking water We arrived back to our room around 11:30PM to see the room had been untouched, and now smelled of damp towels, the trash in the bathroom was still full, etc. I had to walk back to reception after no response from Angels and wait 20 minutes for two men to arrive. They had never made a bed, and I ended up doing it myself after they were just moving sheets around and figuring it out for 30 minutes, Then they took another 30+ minutes running back and forth getting clean towels and waters, ignoring the original request that I told them to read before coming to service the room. I didn't get to bed until 1:30AM. The white towels and sheets that were brought that night were all stained. The next morning, I put in a room service order at 8:30AM. At 10AM, I texted angels and called room service to see where the order was. It was never received. By 11AM, I was finally eating food. Wasting hours in the hotel room when we had plans that day. We cancelled our day plans and decided to go to the beach where they had run out of towels (took over 30 minutes to get towels), they didn't have ingredients for the first two beverages we ordered, and service was non-existent. Finally, we tried to seek some kind of resolution to this horrendous experience and were finally met by Andy, a manager. He offered a discounted stay for one more night or time at the spa. He was awful to deal with, accusatory that we were bad guests because we complained a lot, and brought another man to the room who seemed like he was there for intimidation factor (he was not wearing an Azulik uniform). At that point, we decided it was safer to leave the resort. We asked, multiple times, who Andy's boss was and how we can get in touch with them. He refused to provide this information. We wasted hours of our vacation dealing with all of this inadequacies. We are pretty easy going people -- we don't get bothered by a lack of electricity or things running on "island time" (within reason), but this experience failed at every turn. And given the opportunity to make it right, we felt unsafe and forced off the property. Andy ultimately offered two spa packages but we did not come back to receive them -- there was no way we would enjoy ourselves on that property. read more

I have zero desire to stay here again. No electricity in the rooms after sun goes down??? Nightmare. Not to mention the slow service at the beach bar. Way too many mosquitos and simply Overpriced. Just a nightmare. And if you have friends that want to come visit you, they are not even allowed in the restaurant. The staff is very hostile. There are plenty of other options to stay in Tulum. read more

Beautiful place, but most awful service. We were greeted by Manuela, a rude and unfriendly host. We were a party of 11 first time in Tulum. We only had positive reviews for every place we discovered, except Azulik. DON'T GO! NOT WORTH THE BAD TREATMENT! Much more vea and majestic places to go to in Tulum. read more

Azulik is an amazing place to spend a secluded and relaxing time on the Beach in Tulum, Mexico. The staff is very friendly, especially Adrian, who took time to answer our questions and to make us feel comfortable and well taken care of. They make you feel like you are never a tourist, even if you are. Unfortunately, during our stay there was daily construction going on at the establishment which started very early, waking us up each morning which did not allow us to get a restful sleep. It is a positive thing that they are adding new additions to the premises but my suggestion would be they start construction a little later around 10 or 11 during weekdays and halt construction on weekends. Other than that, we really appreciated the fact that there was no cell phone service, internet or electricity in the cabana rooms allowing you to be completely unplugged and relax. They also encourage long, relaxing baths with very big round tiled bath tubs in each room instead of showers, stocked with organic, handmade soaps and after sun gel, as well as an all natural mosquito repellant. I'm not quite sure if the repellent works well or not since the beach-side cabanas are literally on the beach, the wind coming off the shore at night blows away any mosquitoes so it wasn't much of a concern. Also, mosquito tents are provided in each cabana for extra protection. There is a fan over the bed in case you need it but we found it to be quite loud and disruptive to our sleep so we kept it off. Fresh water bottles, bath towels, and beach towels were restocked each day, as well as the bed made! There is an awesome bar on the beach with swinging seats and since Azulik is located on a more remote side, the beach is very private. They also have an outdoor bar/restaurant in the middle of the resort among the trees which was not only beautiful but the chef was amazing. We stayed early March while the resort was not very crowded so it felt like we had our own private chef! We highly recommend the Jalapeno Marguerita and the Spicy Mango cocktail. Azulik has the best cocktails compared to other places we tried. They are fresh, tasty, and strong! We will definitely be coming back here! read more

We loved this eco-resort aka adult tree house. It was beautiful. We booked a last minute trip to Tulum and I was so thankful a luxury sea villa at Azulik was available. The spa services were great too. I had a massage with Joel every day of our vacation. He is one of the best massage therapists I have ever had. I highly recommend booking in a service with him. read more

Beautiful hotel and spa. Felt like everyone staying here was either a high-roller or a wanna-be travel blogger. As pretentious as they come. If you don't look like you're a model or high roller, prepare for looks and feeling like you're intruding. read more

This place has so much potential. One of a kind accommodations - truly a living piece of art. However, service is extremely subpar, food the same and there is a sense of entitlement from the staff. read more

STAY AWAY NO SLEEP POSSIBLE WORST HOTEL I HAVE EVER STAYED IN DUE TO ONE ISSUE. Currently staying in Villla 41. I have had an incredible day but now a unacceptable sleepless night. There has been a Rave going on all night it is currently 3am and I have yet to get a second of sleep. Went to the reception area to speak with the front desk and was informed that the neighboring resort has a dance party every Satuday night. The music is so loud it is shaking the room. The front desk attendant asked what room we were in and I stated 41 he then went on to explain that he receives complaints from this room and others every Saturday evening. He has even called the Police but the hotel Pappaya playa has a permit to blast music till 8am. On my way back from reception 2 employees made a comment "are you complaining about Papaya?" This hotel is a Nightmare if you are looking to "disconnect to reconnect" this is not your hotel! I have taken multiple videos and will post some to give an understanding of how loud this is. I came here to relax and get away and that has been ruined by the music. AFTER READING OTHER POST I KNOW THAT AZULIK IS AWARE AND HAS DEALT WITH COMPLAINTS. I suggest that they should 1st not rent this room on a Sat night as it seems to be the loudest in the hotel 2. Inform all guest before booking that this is a normal Saturday night. Thank you Azulik for ruining my vacation and letting a pregnant woman go without any sleep tonight. It is now 3:17am and rather than sleeping to sound of crashing waves I am writing a review on my horrible evening. Too bad I still have one more night in this beautiful hell hole. 8am yoga yea ok!!!!!!!! read more

they deserve every single star!! by far the best experience ever I've had in any hotel or spa!! we stayed here for four nights and it went by so fast!! they have really helpful staff (from bartenders to valet). Definitely worth trying and definitely recommend it! they have a very good restaurant inside the hotel. Free Kundalini yoga in the morning which is awesome to start your day!! I recommend the Mayan massage at the spa. Our experience was just amazing and we will be back! read more

Stayed for a week and couldn't have been happier. The rooms and views are amazing and unique. The service was exceptional! Everyone was above and beyond friendly and ready to help in any way you need. There was construction but we knew that and the end result looks like it will be awesome! Only suggestion is seaweed:trash bagged and removed from beach instead of just racked into a pile. This was truly a one of a kind experience, thank you azulik! We will be back :) read more

I choose to give this hotel one star. If you book in advance through there website and cancel, they do not refund your money. I have contacted them several times via email and no response. When you 1st book, they respond quickly to booking you but if you cancel beware. I will be taking legal matters soon and hoping I can get them to refund me for my cancellation. read more