Upon hearing so many horror stories in Tulum via YouTube and even through Google Reviews and Yelp in my extensive research I was really careful not to pick a place that would steal my money or scam me or this and that. I found this place on the Michelin Guide and it did NOT disappoint! I would send everyone here if I could. The rooms remind me of a jungle layout except near the beach and they stock the rooms with lots of drinkable water and include everyday room service along with a welcome coffee and pastries. I kid you not they went above and beyond to get me my coffee even though I was booked to the brim with activities in most mornings. I really appreciated their service. It's super easy to contact them so whatever you need is through WhatsApp. I enjoyed my birthday trip here and they made me feel so accommodated I really feel like I stayed at a 5 star resort! Getting the cabana beds out on the beach was easy you just have to say your room number and they'll get you there asap. I just also really enjoyed the wet bar and the pool on hotter days. read more

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This is a nice beach club, but they get two stars because the parking attendant is a sleazy scammer. When I pulled up my car, he said 100 pesos - I gave him 500 since that was my only bill and then he gave me 200 back telling me the parking was now 300 pesos. I told him he clearly told me 100 pesos and I'm already familiar with the price and he looked flustered and then eventually gave me my 500 back when I refused and I turned around and parked next door. Way to ruin a business by being a sleaze ball trying to triple the parking rate to steal some money. read more

Great view, literally right on the beach. Service was great, checked on just enough, food came out hot and was delicious! We ate, sun bathed, played in the water, had drinks! read more

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My husband and I were looking for a nice bar by the beach during our stay. We found Delek on our beach walk and decided to check it out. We were immediately sold on with their 2 for 1 drink special. We also decided to return a few days later for brunch. All across the food was delicious! I loved the views and access to the beach. The hosts were super friendly and recommended great dishes to try. We will definitely return next time we visit. read more

Delek - Hotels Near Me - Tulum, ROO

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My boyfriend and I stayed at Delek for 5 nights in January. I could not recommend this place more. The staff is so attentive and very accommodating. The room was clean and room service everyday. They even brought us coffee every morning free of charge. We had lunch and breakfast a few times and the food was the best in all of Tulum. A bit pricey but to be expected for the area. Walkable to all the popular restaurants/bars. The best breakfast hands down!! Pancakes were 10/10 so was the avocado toast, tuna toast, tacos, etc. I would recommend the "balam" drink- we had to put entire stay. I would 1000% recommend delek for a place to stay or for food. read more

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First, let me start my review by stating that I fell in love with the ambiance of the Delek Tulum Hotel. I enjoyed the food, cabanas, and the room until about 3:30 am when bedbugs awakened me. The staff was very attentive and supportive once I insisted that these were indeed bedbugs (see pictures below). However, I was disappointed by their refusal to comp my stay. As we all know, bedbugs can travel with unfortunate travelers back home. Keeping this in mind, I assumed the hotel would be considerate of the fact that I might face a possibility of infestation upon returning home, which will cost me much more than my stay at Delek Tulum. In this instance, they could have cared less and offered me free breakfast and comped my lunch and drink from the day before. They also offered one night free during my next trip with a free upgrade. I was told they would follow up via email, stating everything they would provide me with in the future. However, they never followed up. A month later, I followed up expressing my dissatisfaction with their lack of follow-through, and they never apologized. I will not rebook with this hotel because they don't understand that hospitality is more than just a vibe. It's about establishing a relationship with customers to let them know you care, respect their business, and value their repeated support. I intentionally opted for a local business over a chain hotel to support the local economy, but I regret my decision in this case. read more

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#rant #dontstayatDelekTulum This is for anyone going to Tulum, Mexico and looking for a resort to stay at- do NOT go to Delek Tulum! As you all know, we travel ALL the time- never had an issue. We stayed here in Janurary 2025. VERY long story short, when checking out, they "lost" my carry on suitcase when we were at breakfast. Said it got put in another customer's van, going to a different airport. They couldn't get it back to me before we had to fly out. They shipped it back to me- received it 3 weeks later, with 2 designer purses stolen from my bag!! Then they sent us a video (after I got my bag back) of what was in the bag when they supposedly got it back from the wrong van (as we asked them to). The purses were gone in the video, so I know that it was someone there that took them and not after it was shipped. We have gone round and round with them to replace the value of them- they are now ignoring me, after I sent them the invoices. I don't know if it was the staff at the resort or one of the van drivers that take you to the airport, but point being, our valuables were in their care and they did not keep our belongings safe, as they said they would. It's CRAZY that they are treating a customer like this. They are basically saying, without saying the words, that I am lying, as their staff and van drivers are trustworthy. CLEARLY not all of them are. Someone stole the purses PERIOD. Oh, and also stole a battery pack. Beware of this resort! I would hate for this to happen to any of you! read more

My boyfriend and I stayed at Delek for two nights when we visited Tulum! Delek is a great beach resort with a very warm staff! The parking here is a bit tight (like most beach resorts in Tulum) When we arrived there wasn't any parking available at the property however the staff helped us out and was very kind. We were welcomed with two shots of Mezcal which was a good surprise! We were celebrating my birthday and my boyfriend had requested the staff to do something special! The staff had it on their list but for some reason they forgot! The staff offered free drinks at the restaurent and asked us to wait until the room was ready. I ordered a Vegan quinoa bowl as well as we were starving which was very healthy and lemony (sour) which I liked. Their restaurant offers a wide variety of Vegan options and it has great beach views. Once we got to our room, they had decorated it very cutely and offered a bottle of champagne! The room is really pretty and one of their selling points. This is a pseudo eco-friendly resort, you won't have any television sets in your room but they have air-conditioners. Waking up everyday to the sound of ocean waves was just so good! They also offer complimentary coffee and cookies every morning with your stay. Overall, I love love love Tulum and will surely stay here if I go back! I deducted one star only because there was a hidden resort fee of around 100 dollars which they didn't mention upfront and we kinda felt cheated as they didn't explain what was the fee about. read more

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Loved the beach here. Great service. Great drinks. The sand is that coveted soft white sand.

Saying that this hotel is fantastic is like saying nothing. We stayed in few other hotels on the beach and Delek is absolutely the best so far. Everything is ideal, service , location, food, music, atmosphere, people. First of all I would like to thank Mario (Concierge) for great welcoming, Mario (Waiter) for great beach experience, Zapata for Mezcal introduction:)), not to mention all other great people working there. We had rented Small Cabana with partial ocean view located on the top floor. The room was ideal for two of us, they are using internal water filtration system to save the planet so do not expect intense water flow from the shower but that did not bother us at all. You get to choose tea or coffee for your mornings and it is being served to you at your door at 8am, always with some bread and jelly. Water dispenser is at your room so you have drinking water all the time. We had a car and parking space is always reserved for you, even when you come back at 2am there is always somebody at the gate to let you in. The premises around hotel are fabulous, there is a restaurant, nice pool with the bar and plenty of day beds on the beach to enjoy the day and there you can also order food, drinks, mezcal, etc. Delek beach club allows everybody to use the area which is great since there is always a lot going on, keep in mind that you as a guest will be always prioritized for the place to sit as they put reservation marks on the cabana beds. We tried the food from their restaurant and everything was delicious( Tacos, Ceviche, soup, Aquachille), thumbs up for Tatewari restaurant. Delek is located next door to Bagatelle and Greek restaurant across the street, expect some loud music at times but the hotel provides you with ear plugs for light sleepers. We stayed four nights and it did not bother us to the point where we could not sleep. Ceheck out was super fast, no hidden fees, everything was explained clearly and we left super happy only to hope for returning to that great hotel again soon. Thank you again for an AWESOME STAY!! :) read more

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Excellent service from beginning to end. We came across Delek after finishing massages right next door. The restaurant is on the beachfront so seating selection includes cabanas, outdoor tables, and indoor covered tables. We sat at an outdoor table and had a number of different servers and staff and our table consistently. Angel was an amazing host and took time to make a personal connection which went a long way. He answered all questions and made suggestions on things to do during our stay. Food was amazing! I had chips and guacamole for starters which was a nice sized portion. For my entree I had tacos (shrimp, fish, chicken, and steak) all were great! They are smaller street style tacos so if you're hungry like me 4 or 5 is your sweet spot and I love that they sell them a la carte. Drinks were also great but I would recommend trying the Texila over everything else. This was a suggestion from Angel and I loved it. If I'm ever in Tulum again I would definitely be stopping by again! read more

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New hotel in Tulum and the newness is nice and brings good value. We had a queen size room on the first floor. We asked for a second bed and they did a nice setup putting a really nice twin mattress (not a thin rollaway) and bedding on top of the closet furniture. With a ladder, the setup was nice. We ended up forgoing using it though because it was a bit hot being higher up. Rooms have air conditioning units that work great and are much appreciated! Salt water showers. The pressure is good and it's different with the salt water. They deliver your choice of coffee or tea in the morning with a few cookies. Very nice treat! Some friends had a hit or miss situation with getting the coffee delivered and the portions were a bit light. No swimming pool (a very small standing pool up high, not for lounging or swimming), but right on the beach. Lots of seaweed washes up daily and it's a bit gross, but they are constantly working on raking it. Not a hotel thing, but adding it as something to be aware of. Lighting could be better in the rooms and bathroom especially. At least for first floor rooms. Walls are very thin and you can hear your neighbor's conversations quite easily. Each room has a safe, but it's on the floor which makes it difficult to see into. They have bicycles you can loan for $15 a day. We are at the restaurant and they did a great job. Tacos were delicious and salads were really large. It would be nice if they offered slippers for your stay since all shoes and sandals worn outside are covered in sand. read more

Delek - (Taken by Amy D) - Hotels Near Me - Tulum, ROO

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This hotel was an absolute dream. From the moment we arrived, the staff was friendly, welcoming, helpful and really took our experience over the top. I spent my 40th birthday here and the staff helped to decorate the room while I was receiving a clay massage on the beach (highly recommend). The food was delicious and fresh, the rooms were clean and comfortable, the staff was amazing, comfy beds, soft sheets, everything was perfection. I feel like Fernando is a long lost friend & Jose was super helpful and everyone else that helped make our stay so nice, thank you! You guys really know how to make the Delek feel like home. I will be staying here from now on. Oh yes, location- location - location! It's absolutely amazing. read more

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Still here. The rooms have no TV, no fridge. The bathroom has no air conditioning and the wifi doesn't even reach there. The shower smells like the pool is coming out of the shower head, pure chlorine. If you try to go to the beach, they will tell you only one bed is included in the room price which is thousands of dollars. If you tell them to clean the room when it's empty, they will tell you they can't do that and you need to commit to a time. Overall a terrible experience. Just stay away. read more

Coffee, alcohol, and food with a view! I came here for breakfast and it was a great experience. The food was delicious from the seared tuna toast to the avocado toast. Both were filling and tasted real fresh! The coffee also hit the spot. The staff members are friendly, timely, and courteous. read more

This was by far one of the most amazing trips I have taken before with such a positive experience. Daniel, Martin, Juan, and the rest of the staff here at Delek Tulum are beyond marvelous. Juan was so helpful with our experience and guided us throughout our trip. The food was just delicious, we thanked the chef Raul any chance we got. Delek isn't much of a party hotel and that's what we really enjoyed. It's very Zen, very peaceful and relaxing. Everyone was extremely respectful, very helpful, and very happy. We got the best service here without a doubt and I would highly recommend this place to everyone whether you're with family, a loved one, friends or even on business. Will be back soon!! read more

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Awful. I was looking forward to staying here so much. I had let them know before booking I wanted a quiet room and reviving experience as I had just been through a family death (my mother). But this was the worst experience. Rude staff, horrible communication. I left traumatised. I booked two nights. The first night was fine. In the morning workmen were outside my room on the stairs and landing sawing, drilling and fixing the stairs. I tried to get more information from the front desk about the timeline and they told me to go to the reserve and to find the shaman. Is the shaman going to make the workmen quiet so I can use my room? I sat in the restaurant trying to decide what to do. I had a meeting and needed a quiet room. I thought they were done after about an hour as they were no longer there. The workmen came back, I was in the shower with windows right where they were working. Highly likely they saw me. I tried to wait it out but it was awful loud noise. Front desk staff again - not helpful at first. Downright rude. By that time I was crying and shaking I was so upset. I was basically shoved off. No answers, no details. "they are repairing the stairs" is the explanation I got. I can see that. The manager came finally, and I was taken to another room. I had no idea if I could stay in that room or what was going on. I had wanted to check out. I calmed down after awhile but was so tired after. I went to check my original room and they were STILL working. Almost two hours later. I asked if I could sleep - they said yes so I stayed in that room. Tea service never came the next morning. I spent most my time there crying or sleeping. Even when inquiring about my needs before booking this was a disaster. The manager wanted me to come back to talk about it but I had left. When I checked out the front desk staff said they can make any noise they want legally after 9:30am, and they can't let customers know if they need to close there curtains or if maintenance needs to work on there room. This is not a huge hotel. Of course you can. Beyond reprehensible customer service. I was offered lunch later, or to stay again for a night free. Why would I want to risk having such a bad time. And when possibly I was seen undressed. This makes me so uncomfortable. I was highly embarrassed. Spoken to in the most careless terms at what is the most sensitive time. I deeply regret staying here, beyond words. It was supposed to be a nurturing time for me. I cant believe they didn't offer to do anything or have any apologies ready for me on checkout. In fact they front desk man made a snide comment about I bet you'd like to not pay. Then took my credit card to pay for food. Wow - INSULTING. A huge waste of money. $300 a night. I can't recommend this hotel. I wish they truly understood. This was a lot of money for me, and something I had looked forward to. I left feeling tired, insulted, stressed and emotionally battered. They should have refunded part of my stay. And done much more. Do not risk staying here. read more

Incredible beachfront hotel with restaurant that is basically a hidden gem right now - probably not for long. Nothing quaint about the cuisine it is so elevated, robust local fresh and GORGEOUS. We stay in Tulum 4 or 5 times a year always trying new places, and I can only say that we love Delek and will be dreaming about it for months! You can't really find a better spot on the central beach hotel zone and they have the best bathrooms in all of The world! This is everything Tulum is about - the jungle, the sea, the privacy and the serenity. Also they have a Temazcal on site you can participate 2 nights/week whether you stay there or not. The people who work there are the friendliest and most accommodating around, and the vibe is just sublime. Also dog friendly. I am not a dog person but the dogs were even cool! read more

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If we could give more stars, we would! 5 stars for service, design, food, staff, and location! The hotel is beautiful and is filled with locally handcrafted furniture and beautiful artwork. We stayed in the master ocean suite. It was one of the most beautiful rooms and views we have ever had. At night you could hear the ocean waves while you slept! Service was perfect and staff were extremely helpful and friendly. The food was some of the best food we've had in Tulum- everything was fresh, perfectly cooked, and flavorful. We can't thank the staff more for giving us such an amazing experience. We will definitely be back! read more

Beautiful view and decent room minus occasional bed bug found in the morning. Hot water for shower was only available on day one. I stayed at Delek for two nights and had the ocean view room which was right on the beach. Other than the room, the service was non existent. They give you a WhatsApp number to message if you need any room service or reservations. They rarely reply back and if they do it's been a few hours and you have already just given up and moved on. You go to the front desk to speak to the concierge directly and they say they'll send someone to fill your need but again hours wait and you're already over it. My room the next day wasn't serviced or cleaned even after asking a few times every 2-3 hours. Restaurant Tatewari at Delek had some good drink options and food was average, nothing special. I would definitely recommend this if the service was at least basic (clean room and replace towels). For the price I would say its definitely not worth it. Tip * don't get your covid test done there you can step outside the hotel for a 50% discount Update 645 PM they cleaned the room but didn't change the bed sheets/linen (smh) read more

Delek just passed its one year anniversary, so I have to assume that the opening pain kinks have now been worked out. First, the good - and there is a lot of good: - The hotel itself is absolutely gorgeous - everything is made of wood and stone, and we were told that it was all sourced locally. - The beachfront for this property is similarly gorgeous with white sands and clear waters, and the staff works hard to keep it clear of any sargassum that washes up. - The staff, also, were some of the friendliest we encountered, and were patrolling the beach area diligently during the daytime to make sure everyone was satisfied. - Also, the onsite restaurant (at least while we were there) ran some amazing happy hour specials in the afternoon and all the food and drinks we tried were great. Get the chicharron tacos! Get the flan! Get everything! - There were also several nice touches with the complimentary amenities, including unlimited drinking water, an umbrella, a delicious welcome drink, and tea/coffee and cookies in the morning. - Location is unbeatable - very close to some of the best bars and restaurants in the resort zone. Now, the bad: - There is a serious mosquito population in the hotel, and the repellent they provide in each room is - by their own admission - completely useless. Bring DEET if you want to escape with your sanity intact; I didn't, and left with over 20 bites. It didn't help that they left the windows in the bathroom open and none of the windows have mosquito screens. - The bathroom water is saltwater, and while it's kind of cool for awhile, our bathroom absolutely reeked of salt water or sewage (perhaps this is why they left the windows open?). Also not great for actually feeling clean after a shower for me, but that's a personal opinion. - The bathroom had a large skylight, which was very cool to look at, but the room temperature was most definitely not cool as (1) we were afraid to leave the door open due to the aforementioned smell and (2) there is no ventilation otherwise into that room. Even with that precaution, everything we brought into the hotel smells like our bathroom. - We found several very large dead roaches in our room - basically at a steady rate of one per day. And those were just the visible ones. - We had a room on the top floor that was near the street, and on our final night (a Friday) there was some kind of drum circle going on from midnight to about 2:30AM - not sure if it was on the property, but noise is definitely a concern if you're a sensitive sleeper. - There is a fan over the bed which we left on to help with the mosquito issue, but it only ran on three speeds: still, super fast, or blazingly fast. Not great for sleep unless you love a high speed wind blowing in your face. - They advertise a pool, but it's more like the size of a small tub on a rooftop. It does have nice views of the ocean, but the water didn't seem the cleanest the day that we went. Sadly, our stay at the Delek ultimately ended up being an itchy disappointment. read more

PLEASE READ THIS BEFORE BOOKING!!! This hotel is absolutely gorgeous the rooms are stunning and they allow AC at all times... I'm leaving one star simply for the fact of hospitality. When my family and I arrived it was perfect the room was great the view was even better. The man who works with reception and our host is very nice and speaks great English, he was probably the only person who was nice. To start off my stay here, I went down to ask the men in the front if they could help me find some where with a lighter and he told me if I go and get a lighter I will no longer be allowed to stay with the hotel. I was very confused about this but honestly that could've been bad translation. Our 1st day we wanted to have fun at a beach club but our hotel didn't have one (wasn't a problem) so we went next door and had so much fun at the Mia restaurant and beach club (definitely recommend). After we wanted to relax at our hotel beach. Something they don't tell you prior to booking that the beach and ocean itself is absolutely covered in seaweed. If you just walk down a little bit to the other hotel's beaches they are completely clean maybe a little bit hear and there but nowhere near as bad at Delek's beach, we asked about it and they said they can only do so much but clearly the other hotels have no problem... We all wanted to get some dinner we took a look at the hotels restaurants menu we ordered some tacos and sides and it was absolutely not up to par. If you look at any of the other hotel's restaurants they have amazing food so we didn't eat there again. On our 3rd day we wanted to plan out our days and the things we wanted to do so we went to the reception and looked at some really nice excursions, we wanted to book 3 excursions, one for that same day and the other two for the rest of our stay (3rd day lagoon, 4th day cenotes at 8am 8hr duration, then 5th day snorkeling with whale sharks at 7am 8hr duration). The excursion we decided to book stated the pick up time was 1:00pm(the excursion was for the lazy lagoon and to see ancient architecture), we had gotten there around 11:00am so we booked it for almost $300 USD each and waited. When we were picked up our tour guide was very nice and also spoke great English, when he was describing our tour it sounded perfect. We got to the lagoon first and it was absolutely gorgeous, when we finished floating through our guide told us that we were going to have to hurry to make it to the archaeology section of the tour before the park closed(we had 20 minutes to get there). After the lagoon everything was extremely rushed and the guide started talking like an automated robot. The guide informed us he normally does the tour at 11:30am that would've given us plenty of time and would not have had to rush so I'm not so sure why our hotel had the tour for 1:00pm when we were there at 11:00am. Paying $600 USD for a rushed excursion is ridiculous we were all pretty mad about it, if we are paying this much we should be able to really enjoy it. We canceled all of our other excursions and booked our own through an app. My booking was for 5 nights our trip was for 6 nights (this was our mistake) however we were told prior to booking that we would be able to extend our stay or get a late check out for certain price, on our 5th night we went sleep very late so didn't wake up until 10am and received a text that we needed to be out of our room within the hour. We had completely forgotten that we still needed to book our extra night. Our host even came up to our room and told us to hurry (never offered for us to get a late check out at the least) We packed up super fast and left we were all so angry and left a bunch of our stuff being in a rush. When we left we got chased down by security and got really aggressive all because the host needed us to answer a question... I'm still wondering why our host planned the expedition with the whale sharks if we wouldn't have even been there for check out. That's very confusing Parts of this stay were very unprofessional and honestly embarrassing. I really didn't understand why we spent so money to be treated like this? read more

Delek is amazing 10/10 recommended. The staff is amazing and attentive. Christian helped with reservations to several beach clubs, restaurants, and taxi when needed. The food and drinks were delicious. We had a great time and cant wait to come back. Delek will always be our hotel of choice. read more

Amazing place to spend the day! I haven't stayed at the hotel because I live in tulum part of the year but I have spent numerous days at the beach club. Also I have seen the rooms! Gorgeous- you're going to want to stay here. The people are so friendly, the grounds are amazing, and the food and service are great! Jefferson is my favorite person that works there. He makes sure you are comfortable and have the best time. He's so kind and friendly! My husband and I go there sometimes just to visit him because we like him so much! read more

Absolutely a 5 star hotel. Everything was paradise about our stay. Highly recommend it!

Stopped by for a snack & drinks on the beach! Great service! Very creative & well executed cocktails! The live music was a perk! & of course the ocean front was spectacular! I will definitely revisit next time I come to tulum! read more