Great oasis in the heart of tulum beach. Everything is walking distance which is helpful because cabs are expensive in the area as well. It is on the pricey side but the service is excellent and the rooms are kept very clean too. It's ocean front and the room itself inside is really nice too. The beach club is nice but one thing to note is that the service can be slow since there are only a few people working. Overall, I loved my experience at Alaya and recommend to anyone that wants a paradise like stay in Tulum. For the beach club food, I tried the shrimp aguachile and the chicken tacos and the aguachile was excellent. The tacos were pretty good. For dinner food I tried the chicken tortilla soup, empanadas, surf and turf and lava cake and all were really good. For breakfast food I tried the pancakes and the alaya eggs which were delicious. I loved the daily coffee delivery to our rooms! read more

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We came here for our honeymoon and the staff and service here are superb!! The rooms are gorgeous, the views from our upstairs balcony patio were nothing short of perfect of the Tulum beach and ocean---did not disappoint!! The food and drinks were excellent. We were even surprised with a swan and flower petal towel "sculpture" one day when we returned from a day of exploring. Highly recommend for a little bit of more rustic and alternative approach to the usual full amenity hoteling. read more

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a bunch of scammers... What a horrible experience! At around 1 pm we decided to grab some drinks and join their 'beach bar'. The waiter who initially sounded nice informed us that if we wanted to stay we need to pay $100per person. We refuse since it was already late and we weren't planning to stay for long and he supposedly helped is to convince his 'boss' and soon we found out the following: - bottle of 250ml water $7usd - beer sol $14 usd -mojito $20 usd -margarita $20 usd -tip forcefully included at 20% ... and we had three rounds which almost brought us to $300 usd. This is while we were being under strict visual surveillance and 20 of staff dressed in disturbing military uniforms talking on their ear pieces all the time and solders with machine guns patrolling every sexons hour. Tasteless!! read more

Alaya - Hotels Near Me - Tulum, ROO

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Booked a room for 4 nights. Reservation emailed confirmed. They said pay at the front desk. Week before trip Alaya sends a email saying to pay within 24 hours or the res is cancelled. Nice customer service. So followed their online payment authorization. They respond saying they lost it. So we booked a new resort. Then Alaya charges the card. Fraudulent practice scamming to get money for rooms they don't have and charging 50% to cancel. read more

Room smells like mold and they're charging us more to move rooms like it's our fault that the room smells like that. The AC is only open from 7pm-8am so you're gonna be dying on heat in the afternoon. The people are nice and front desk lady is very helpful. read more

Alaya - Hotels Near Me - Tulum, ROO

Second time back this year! This time for my 30th birthday! Upon arrival we were served delicious Juego Verde...yum! Once getting to room number 10 as I requested (the same one I stayed in 6 months ago) I was surprised with Champagne , fresh kiwi,strawberries and a chocolate lava cake. The beach bar staff even was there to sing happy birthday! This place is one of the coolest places I've ever visited! I really appreciate the fact that they don't have any plastic straws or plastic material at all on property. The rooms are almost a Yurt style and absolutely beautiful with windows surrounding so you can really open up the room. Along with a screen door to let fresh air in and not the mosquitoes. The hotel staff is absolutely fantastic and can even set up airport transfers. The beach staff My only wish is that this eco-resort had a few truly vegan food options. Maybe chickpea al pastor tacos or a beyond burger, veggie fajitas any meal item. I did enjoy the added verdura pizza sin queso ! is my favorite! I am so sorry I still forgot to ask your name but the service your provided on 11/18 & 11/19 Was amazing ! read more

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If you are visiting Tulum, this is the place to stay. The resort is beautiful, spacious, clean, with a nice rustic, unique decoration. It is conveniently right by the beach. You walk out of your room, and the beach is literally a 30 second walk. The staff is super friendly and welcoming. Anything you need help with and they are there to assist. There is a resturant within the resort area and also a beach bar. I highly recommend this spot if you're looking for a beautiful, relaxing, well-serviced, spot to stay at in Tulum. On a side note, I also planned my proposal here and the Alaya staff was super amazing and accomodating in making sure the proposal went perfect. I was in contact with the staff about a month before my stay. They helped me plan all the details before I arrived at the resort. On the day of the resort, they did a great job of setting up the proposal area with a teepee, candles, and flowers. I couldn't of asked for a better staff to coordinate my proposal.More read more

Words can not express how magical this place is. Upon arrival I said I didn't want to leave! The property is immaculately clean. The attention to detail is unmatched. It was more than I expected. The check in process was efficient and everyone we came in contact with was beyond helpful and accommodating. Literally everyone! Bedrooms are comfortable, water pressure is great. The only thing to be aware of is that because it is an ecoconcious town/hotel. The AC does not run all day. Only 6pm-10am. For me that was a little hard bc I'm so used to the comfort. The other is that you can not flush toilet paper down the toilet. Other than that that would be my only complaint and it's not even a complaint. You just have adjust yourself to another way of life. And there's nothing wrong with that!! Alaya!!!! You had me at hello! Can not wait to come back read more

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My boyfriend and I loved our time at Alaya. We only got to stay for two nights, but both nights were magical. We booked the ocean front room and it did not disappoint. We had the best view and was exactly what we wanted on our last two nights in Tulum. The room itself was amazing. It had comfiest king-sized bed w fluffy pillows and soft sheets. We loved the bathroom products when we showered and washed our hands. The body wash, shampoo, conditioner, aloe vera, and hand wash were all locally made. We had a patio that overlooked the beach. We had our breakfast sent to our deck to enjoy before starting our day. The resort and staff as a whole went above and beyond. They made sure we were taken care of and safe at all time. Very friendly to have conversations with and well informed. The resort was very clean and had everything we needed. The location is prime. It's right where you want to be in the hotel zone. All my favorite restaurants/shops/bars/beach clubs are all walking distance. To mention are Hartwood, Casa Banana, Rosa Negra, and La Zebra. We were able to rent bikes for the day and just cruise around. Made it to Casa Malca all the way to Azulik. Will definitely be staying here again if we find our way back to Tulum. read more

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The hotel itself is beautiful and really gives off a bungalow vibe. We got a room with a beach view and it was totally worth it, the patio was amazing to sit on and we often ordered room service just to enjoy the view. The customer service is also very good and the front desk is very responsive. They clean the seaweed every morning as well, so if you go during seaweed season, you don't really have to worry about that at Alaya. As for the food, we felt that it was the best priced and best tasting food on the strip. The shrimp aguachiles were especially a stand out, the sauce is AMAZING. So limey and flavorful, I highly highly recommend. read more

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Alaya is the newer sister hotel to Ahau. Having stayed at both this year, I preferred Alaya slightly more. Alaya has less amenities than Ahau - smaller restaurant & bar, no yoga, no raw vegan stand, and no private cabanas. However, Alaya benefits from having newer facilities and what I felt was a nicer layout. Like Ahau, Alaya's staff is exceptionally well-trained. The front desk lady was charming and kept her cool, especially when we were stressed and frazzled at check-in. The owner of both properties lives on-site at Alaya, and he was very welcoming to our party. Alaya felt more charming and intimate than Ahau. The rooms were similar, but the bathroom area was more spacious and the rain shower was nicer. The bedding and towels are of very high quality. There is AC in the room, but it turns off during the day due to the weak power grid in Tulum. The food at Alaya was average. I had forgettable chilaquiles for breakfast with stale chips. The fruit platter was good. The quality of food didn't bother me much, as I prefer to explore and eat outside the hotels I stay at. Conveniently, one of the best restaurants in Tulum (Casa Banana) was a two-minute walk away. I highly recommend Alaya if you are looking for a more secluded, intimate resort. If you want a relatively busy, but still quiet, hangout spot and more robust dining/drinking options, Ahau is better. read more

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Hands down the best vacation here! I would highly highly recommend this place over any of the higher end hotels. The best service, the best views, the best vibe. If you go make sure to ask for Edwin, he was so so amazing and made our entire trip! read more

Super special place to spend a week. Cozy simple rooms and a heavy emphasis on eco-friendly products and living. Simple, local and some organic food is great. Breakfast was always spot on and the lunches on the beach or in your room were every bit as good. The beach is amazing and listening to the waves crash all night is great. The service staff is always friendly and attentive. The yoga and meditation classes are well led and a fun activity. read more

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I love this place, food is incredible, service is one of the best, rooms are cozy and very comfortable. Our room was a ocean front on the second floor and the view is stunning, we came on a full moon and we were able to see the turtles nesting. read more

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Alaya is such a special place-one of the most amazing places I have ever stayed in. It manages to be effortlessly chic and rustic, while still being an indulgent and luxurious accommodation. The rooms are like little tree houses that open right onto the sand and are all less than a thirty second stroll to the Caribbean. My husband and I loved our garden villa on the ground floor-we could hear the waves crashing throughout the night. The bed was extremely comfortable and the shower was super fancy. We appreciated the eco-conscious approach that Alaya takes, providing natural bug repellent, super fresh food, and using eco-friendly products. The details in the room were stunning, from the tile work, hand carved sofa, light fixtures, and mural on the wall. The service was always so friendly, from the office staff to the servers, all who seemed to take pride in the beauty that Alaya and Quintana Roo have to offer. I almost cried when we left after staying for four nights-the peacefulness and tranquility of this place are hard to find anywhere else. I can't wait for my return trip-I will be staying at Alaya as long as it is around. read more

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I can honestly say this is the coolest hotel I've ever stayed in, and in its own relaxed, beachy way the most pampered I've ever been. We originally booked one of the upstairs garden rooms, but once we felt how warm the room was and learned that the AC only goes on at night, we asked to upgrade to a beachfront room to take advantage of the ocean breezes. Though it was a couple hundred dollars more at the end of the stay, it was SO worth it. I can't describe how amazing it is to wake up to the sun rising over Tulum's gorgeous beaches, and just stumble out of bed and right into the ocean for a swim. One night there was a huge, dramatic thunderstorm and I've never seen something as cool as the lightning striking the pure white beaches. Incredible! The rooms are breathtaking, with every detail thought out and lots of unique art and craftwork all over each suite. I loved the double sink in the room we had, and though I still got eaten up every night, I appreciated that they provided little bottles of natural bug repellent. The hotel offers free yoga every morning, and it's great to start the day with that or a simple meal at the little restaurant. It's only open during the day and has a pretty small menu, but it was a perfect go-to. I loved their granola as well as their yummy scrambles and wonderful fresh squeezed juice! After all of this raving over the beauty and luxury of the Alaya, I have to say that hands down the best part about this place is the service. Everyone from the waiters at the restaurant to the guest services folks and the maintenance people are so wonderful and nice. They really do everything to make sure that all you have to do is sit back and relax. And it was always nice to come back to our room to a newly created towel swan (who we named Swanita)! I just got back a couple of weeks ago and I'm already dreaming of going back. It's a memory I'll have forever thanks to the Alaya! read more

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I hope I live to be super old so I am able to plan 100 more visits to Alaya! It is hands down the best place I have ever been. Beautiful, like beyond words. The staff truly feel like family and friends after only one week with them. It was our wedding week so we stayed at casa alaya and all our friends and family stayed in the other rooms. They were all incredible. Next time I get to pick our destination for a trip I am picking a return trip here! It's paradise. And a complete slice of heaven! read more

I really wanted to like this place- darn! I was looking for places to stay for my executives for work and a good spot to relax but Alaya made it really hard to like this place. Yes , the view is nice and the concierge was nice, but they failed to tell us they would be doing construction around our room and there was constant hammering and banging on the walls all day. We told the staff twice , but still it continued and we had to leave our room just to get away. Also half of the outlets/lights did not work in our room and the AC did not work very well either. For a room that cost almost $500 a night, I would of expected a little bit more. I would suggest staying at their sister spot or another hotel. read more

Maybe a bit harsh but felt the rooms across from each other were a bit too close. So you can hear your neighbors at normal voice levels if your balcony faces. Highly recommend the beach front rooms to address that. I am going to remember "eco friendly" means bugs. Mosquitoes were plentiful and often in the room. Hard to avoid. Having stayed at el Pescador on the other side of tulum, didn't have as much of these problems. The narrow corridor does look pretty but dogs are allowed and they can poop were they like. Service is great. Restaurant was very good as well. Front staff was mixed. One person was excellent. The other guy wouldn't look at you when you walked in. So ya, 3, good for 3-4 days. Don't think it's as good for kids beyond 3 days, also you'll run through all the good restaurants in that time. read more

We vacationed in Tulum for a week and stayed at Alaya, everything was perfect. Everyone went above and beyond to make our stay pleasurable. Food was delicious, every single item we ordered was amazing, by far the best food we've ever had in a hotel. Isaúl was extremely helpful and anything we asked for he made it happen. The beach where the hotel is located was covered in seaweed and the hotel staff worked around the clock to clean the shore. Even with beach conditions this was one of our favorite vacations and we can't wait to return. read more

Beautiful hotel right on the beach and close to all the hot spots in Tulum. The food was geared towards a health conscious clientele and was delicious! The service was impeccable as well. I also appreciated their eco-friendly approach. The only thing I would change is that there wasn't a gym onsite. You had to use the gym at a neighboring hotel, but it was a "jungle gym" mainly with weights and no cardio machines. Otherwise, great experience! read more

This is a great hotel. Amazing location being steps from the beach but also right on the Main Street with great food and shops. The staff is wonderful. The food at the hotel is good too. We had a fantastic time and would definitely recommend it to anyone! read more

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Love love love this place! It is so chilled and pretty. The service is amazing, the waiters at the beach and the restaurant. The team, especially Alonso super nice and fast. The rooms cute and all over very relaxing. read more

This hotel was an absolute DREAM. It was my first time going to Tulum with my boyfriend. We didn't know the city, but researched the best that we could beforehand and took a chance on Alaya. This place was perfect. It was centrally located to the best places to eat and things we wanted to do! There are food trucks directly across the way (pizza, tacos, sushi, a bar) and at night they have live performers. We felt so incredibly safe at our hotel. That's important to me when traveling, especially in Mexico. The hotel is a relaxed vibe with yoga available if interested. They have bike rentals on site ($15 for 24/hours - so worth it!) The customer service was unbelievable--so attentive and so friendly. I'm talking the staff from check-in (Karen is hands down amazing) security guards, cleaning staff and beach servers. Everyone had the best customer service, I was truly impressed. The food was phenomenal. We stayed in the apartment style villas near the street and it was not as noisy as we expected. I'm already SOOO eager to go back and stay here again. I am genuinely so impressed!! Thank you Alaya! read more

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I cannot say enough good things about Alaya!! Let's start with Rodrigo. Rodrigo greeted us upon our arrival and we always had such positive interactions with him throughout our entire stay. He was so accommodating and never made us feel bad about asking for the things we needed. The entire Alaya staff is just truly amazing. As a group of 3 girls on a trip together, we felt like we were very safe as all of the staff was so kind and concerned for all of our needs/safety. The location of this place is top notch. You can walk to just about anywhere you want on the beach side of Tulum. Parking was a huge plus. I was nervous getting a rental car for our trip because I had heard parking in the beach area of Tulum could be very difficult. But Alaya provided complimentary parking for their guests with 24/7 security. One thing that was really nice about Alaya is that because it was a smaller hotel, there's really not a bad location of any of the rooms. No matter where you are, it's a short walk up to the front of the hotel and once you walk out of your room you are essentially on the beach. We did the partial ocean view and if you're concerned that this might not be enough, I can assure you even the partial view is pretty fantastic. We stayed in Room 6 and from both of our queen size beds you could see the ocean straight out through our balcony. I loved sleeping at night and being able to hear the waves. The only negative thing I would say about this hotel is that the food is mediocre and the food/beverage service is a little bit on the slower side. But this wasn't too big of an issue for us as we didn't really eat at the hotel anyways, because there's so many amazing restaurants to explore in Tulum. If anything, we would just order appetizers from Alaya while we were down at the pool or while we were getting ready in our room. I will absolutely be recommending Alaya to anyone going to Tulum. There's no where else I'd rather stay! read more

This place is just magical. Overlooking the wonderful beach and the crystal clear water offered to us the perfect relaxing and recharging vacation. Rooms are very beautiful and definitely extremely clean in detail. Everyone is so nice, respectful that you'll feel like home and walking around your family but although the friendly environment everyone still super professional and accommodating. I have to mention some names of this wonderful team because they made my vacation ( stayed here twice) extremely special from the reception ( Andres and Osiris) trough the restaurant Edwin, Isaul and not last Victor that absolutely was the top notch always there ready to make a joke, smiling and releasing a great energy and professionalism. Ending with the management. In fact Rolando ( site manager) always been absolutely epic. I know him for years now and his casual style can seriously teach how to run 5 stars resort bigger than this one without being cold like most of luxury other places actually are. Here you can honestly feel the beautiful energy of being surrounded of people that loves what they are doing without making you feel awkward for asking for service. Normally they are even ahead of the guests: before I asked for something they knew in advance. Extremely attentive! Definitely one of the best resort in Tulum. read more

For my 40th birthday, I decided to spend a week in Mexico: First Tulum (a few days with my mom), and then Puerto Aventuras with some friends. After much research, I settled on Alaya as the best balance between price and luxury / amenities. Namely, I was able to score a queen bed "garden" room (#15) for under $300 on a holiday weekend (Valentines Day bookended with President's Day). There is much to like about Alaya. Some of the positives: - We were handed a mimosa upon check-in (not sure if everyone gets this royal treatment, or if it was because it was my birthday? Either way, sure tasted good after a long day of international travel!) - A porter insisted upon taking our luggage to our room as a welcome courtesy - Comfortable garden room with an unusual design evocative of a tree house, with its own little veranda and chairs. Well appointed, too, with citronella mosquito repellent and aloe vera for sunburns (a thoughtful touch!) - The staff at the beach bar were just the nicest, friendliest, most courteous guys you can imagine. They truly catered to our every whim. On my actual 40th birthday, they not only surprised me with two hostess cupcakes and a candle, but later brought over a free bottle of sparkling Riesling for my mom and me to enjoy. What a treat! I felt so special. - Comfortable and plentiful beach lounges, beds and chairs. Since the hotel is relatively small, they were never totally full. A few of the minuses: - My garden room was one of the closest to the restaurant. In the mornings, I was woken up by noise, including little kids screaming and running around. While the hotel can't help that, they could have done better with the soundproofing. - No mini-fridge in the room, or a coffee maker, or a mini grocery or convenience store on the property. No place just to get a quick cup of coffee (just a full-service restaurant). No landline telephone. These little things would make a difference. - And oh, dear.... Rolly the desk clerk/ concierge. The lone fully fluent English speaker on staff (at least during my visit), Rolly was capable of faking hospitality with an insincere smile, but he clearly wishes he was elsewhere. Case in point: I had asked Rolly to book me a cab to Cancun Airport for the next day. I told him that I'd be meeting a friend at 2:30pm, so counting backwards by 2 hours' travel time, would need a cab at 12:30. On the morning-of, I showed up after breakfast to confirm the taxi's pickup time later that afternoon. "Yes, your taxi is here," he said. I stared at him, wondering if I had misunderstood him. "Do you mean at 12:30?" I said, perplexed. "No, it's here now - you said 10:30," he said. No, no," I replied, shaking my head, "We had talked about a 12:30 pickup, not 10:30. I don't need to leave 4 hours ahead of time!" When I added something, kindly (or so I thought), about it being a misunderstanding, Rolly gave me a look of barely veiled contempt, incredulity, and exasperation. His expression communicated: "This bitch just randomly changed her mind at the last second, but is trying to make me think it was my mistake." I hardly knew how to react. When I checked out later that afternoon and waited for the rescheduled taxi, Rolly's attitude toward me had become snide, cold and unfriendly. Essentially ruining what had otherwise been a truly wonderful, memorable trip. What a ridiculous shame. First of all: The too-early taxi pickup time WAS Rolly's mistake. One hundred percent. I'm guessing he just wrote it down wrong. Secondly: Even if Rolly believed that he had written the time down correctly, and I was the one who had misspoken: Why would he react by copping such an attitude? The gracious response would have been, simply: "Oh well, no problem, miscommunications happen." Ever heard of "the customer is always right?" Apparently, Rolly hasn't. Ultimately, my experience at Alaya was a net positive. But Rolly's awful attitude would make me think twice about returning. read more

What a gorgeous hotel situated right on the ocean. We loved waking up every morning with the ocean breezes blowing in our room.we travel extensively and this was the coolest eco friendly hotel we have ever stayed at! We will for sure come back read more

Hotel Alaya is a wonderful place. The staff was friendly, kind, and attentive (Rogelio is the best!), the room was clean and airy, the beds were comfortable, the bathroom and shower were beautifully designed and equipped with a fresh water jug and shampoo, conditioner, and body wash, the food was delightful, especially the breakfast - so fresh and healthy! I loved the fresh juices, fruit parfait, and FRENCH TOAST, but the ceviche was definitely disappointing. If you are looking for a quiet and slightly less sceney Tulum experience that is a step up from a beach hut, then this is the hotel for you! Or rather, if you are looking for an experience where you can choose when to relax and when to participate, then Alaya is a great choice. It's close to Casa Banana, Posada Margarita, El Tabano, La Zebra, BeTulum etc. The beach directly in front of the hotel is lovely. Originally I had wanted to stay at Ahau but it was booked. We went there for lunch one day and had meh service and EVERYONE on the beach was smoking and talking on their cell phones. It felt a little like we were in a tropical Meatpacking District. We were immediately happy with our choice. Even though they are sister hotels it seems that the Alaya is a little more adult and the guests were more respectful. The hotel offers yoga and classes are located on THE MOST beautiful roof-deck/hut/magical wind'chimey space. It's so beautiful I wish I had done more yoga at the hotel! The teachers tend to shape the classes based on who is taking it in terms of level. Hotel Alaya is a beautiful and relaxing place. I will definitely be back! read more

The perfect break. Everything from service to our room was great. A real little hideaway that I would recommend to any of my friends! read more

Alaya - Hotels Near Me - Tulum, ROO

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Most magical place I've ever stayed! Has a very cozy vibe and the shrimp tacos are amazing. The staff was very friendly and accommodating and got to know us very quickly. We felt very taken care of, especially by Edwin, who was so helpful and fun and basically anticipated our needs daily. Will definitely stay here again next time we're in Tulum! read more

I came here with my sister after a girls trip at one of the nearby resorts. I wish I stayed here the whole time! It's hippie chic and quite exclusive. We were greeted warmly by staff and had a little tour. We had a garden view room and it was beautiful! The rooms were clean and comfortable. The hotel boasts that they are eco friendly which I love! The AC goes on 7pm-10am, I believe. But you can request to have it on whenever needed. The restaurant staff greeted us upon arrival and gave offered food and drinks. The food is good and decent priced. I love the exclusiveness of this places. & they're walkable distance to plenty of restaurants/bars as well as boutiques to shop at. Only con is seaweed at the beach. It's occurring all throughout riviera maya so it didn't bother us much; they have staff working hard to clean off the seaweed. I would definitely recommend and can't wait to come back! read more

Alaya - Hotels Near Me - Tulum, ROO

We LOVED our experience at the Alaya. The rooms are beautifully decorated to give you that classic Mexican feel with vaulted thatch roofs (depending on which room you select) and they were SO clean and comfortable. Air conditioning went on at night (some hotels in Tulum don't have air conditioners which forces you to open windows and allow mosquitoes in). It is on the water, so you don't have the issue of mosquitoes as you would on the other side of Tulum. Everyone was incredibly kind and helpful. The only reason I'm giving this 4 stars instead of 5 was the quality of food. We ate there for lunch and breakfast and both were pretty mediocre. I cannot stand when boutique hotels use cheap ingredients like fake maple syrup, etc. It just seemed that the attention to detail on the food was not at the same level as the rest of the property. It's ok that the food wasn't impeccable, because we would take a walk 3 hotels down to the Sanara and eat at the Real Coconut for breakfast and lunch (truly some of the best breakfast/lunch food I've ever had). Overall, I felt that we were in the Jungle Book. We would definitely stay there again, but refrain from their restaurant. We stayed there in mid may (the weather was perfect) and opted for the Garden Villa/Partial Ocean View top level with the King bed and would choose that room again and again. A little less expensive than the the actual beachfront and you still get the view and sounds of the ocean. Can't wait to go back! read more

This quaint, relaxing, beautiful get away was more than I could have hoped for. From check in, being greeted with a cold towel and margarita, to helpful staff and wonderful service.. they went above and beyond. read more

Alaya is a sister hotel to Ahau and opened New Years Eve. We just returned from our second trip in 3 month and will be back soon. Our room was absolutely perfect as was the service. Ocean breezes, comfortable beds - the perfect romantic beach getaway. We love Ahau too - it has more action if that is what you are after (We celebrated New Years Eve there and it was a magical night). But when you want to get away from it - Alaya can't be beat. 5 stars all around and within easy 5 minute walking distance from Hartwood and Casa Banana - our two favorite restaurants. Also from Gitano which has a beautiful ambiente but the food is less than accepatble... read more

I stayed at the Alaya for my birthday with my friends and had an amazing time. It's such a gorgeous place and the staff is SO amazing and accommodating! Cris works at their restaurant in the hotel and told us about all the amazing places to visit such as noteworthy restaurants and cenotes and spots the locals frequent. The owner of the hotel who we met built the place with his own hands and he was there with his family and was so personable and down to earth! Love this place. read more