Be Tulum is a beautiful property on the surface, but the guest experience is a constant struggle against failing infrastructure. We dealt with a non-functional HVAC system (requiring us to empty a dehumidifier every three hours), inconsistent hot water, loose door handles, and a broken safe. The most disappointing part was management's response. While we raised these issues repeatedly, the 'fixes' were either temporary patches or entirely ignored. It is exhausting to spend a luxury vacation acting as your own maintenance coordinator because the hotel fails to address basic room functionality. read more

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Inside Our Room Our stay at Be Tulum was not just disappointing--it was deeply disturbing. Our passports, my husband's credit card, and my cell phone were taken from inside our room. We later realized that two staff members had been inside our room around that time, which makes this situation even more concerning. The passports were returned days later without any explanation, but the damage was already done. We felt unsafe, violated, and extremely uncomfortable for the rest of our stay. Instead of properly addressing this serious issue, the response from the hotel made us feel watched and uneasy. This is not just poor service--this is a major safety and security failure. I strongly warn other travelers to be very cauti read more

Bad service, we get there and they put us in the wrong wrong. One of the front desk guys was not helpful at all and rude. We waited a whole 2 hours in the wrong room till they were able to resolve this. read more

The service was horrible and they double charged us numerous times. The rooms are small and the pools are freezing and dirty.

Came down to Tulum to celebrate my birthday! Reserved a Tierra Suite because I wanted the personal plunge pool! It costs close to $800 USD a night and includes daily breakfast. I don't usually spend this kind of money on hotels but it's my birthday, so, why not! I love Be Tulum. Love all the greenery, trees, and plants and how it makes you feel like you are in a jungle! Room- spacious w/ amazing furniture, lighting, artistic bathroom and showers and even a stand alone bathtub. Lots of thought was put into the soap, lotion, razor, organic toothbrush.. the out door couch and outdoor plunge pool was relaxing and nice. Grounds- 2 awesome pools and plenty of cabanas and beach loungers. Very cool 2nd floor lounge/bar. Food- high quality meals. Even the very tasty Be burger for room service! No need to leave resort. I'll let the pictures speak for themselves but Maresias brought out many delicious and healthier dishes. My favorite would have to be the giant shrimps w/ garlic and a la diabla style! Nothing like eating well with a nice view of the beach. Drinks- on point drinks including the Michelada! You have to get the Passion Mezcal! Service- 110% amazing. Shout out to Jonathan, the concierge who helped take care of everything from transportation to order pizza delivery on a rainy night! Maresias restaurant- Thanks to Avi, Ruben, Ivan, Memo and the rest of staff for treating me like a King!!! Loved and enjoyed eating there! This included being at the nearby pools and at the loungers! Had a wonderful birthday and time in Be Tulum. Would definitely recommend others to come here! read more

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I stayed here for a few nights with a group of ladies to celebrate a birthday and it was wonderful! The grounds are well maintained and beautiful, the access to the beach is unbeatable, the staff is friendly and attentive and it was just all around a great stay. I would without a doubt stay here again. read more

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Best SERVICE I have found in all of tulum. Super calm and peaceful adults only. Easy access pools and ocean front lounge with full service. Staff remembers your name and truly cares. I will forever keep going to Be. read more

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Amazing boutique hotel. Impeccable service. Stunning views. Will definitely be back!! read more

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That is so far the greatest hotel we visited in tulum. We went there for a week and we didn't want to leave the place! Room was really awesome with a pool on our roof too and view to the ocean. We couldn't ask for better place to stay. Anything you need to just relax and enjoy your peaceful vacation it's Be Tulum! Also there's a restaurant in the entrance of the hotel don't miss it ! Great food ! And the service there is probably the best on this island! Thank you for great stay and we will come back soon ! read more

Be Tulum Hotel - View from our roof top - Hotels Near Me - Tulum, ROO

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Amazing room with private rooftop pool, all of the staff is topnotch. Everything is very secluded with plenty of privacy, will definitely be returning here. read more

Be Tulum Hotel - Private Rooftop Pool - Hotels Near Me - Tulum, ROO

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We did not stay at the hotel but came to enjoy the beach property and it was perfect. Great views, great drinks, with a jungle/modern upscale atmosphere. To enjoy their beachfront property with a cabana each guest is required to spend $50 on food/drinks. A single cocktail averaged $300 pesos. read more

Be Tulum Hotel - Hotels Near Me - Tulum, ROO

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Maresias restaurant service is excellent. Great staff, tasty food and you feel that all dishes are freshly cooked. Very tasty langoustines! Upstarts bar is great to stay after the dinner to smoke some Cuban cigars. Be Thai and Morondo cocktails are also excellent! Glad that we went there! read more

Mad love for the tacos and drinks at this beach club! Great vibe, great service, all plated beautifully! Chips & Guac - 5 Stars! Totally delicious and refreshing on a hot day. I've had a lot of guac in my day, and this is among the best. Fish & Chicken Tacos - 5 Stars. Sooo good! Cooked perfectly, beautifully presented, my favorite tacos on my recent trip here. If I ever go back to Tulum, this place will be the first place on my list to grab a casual bite and an amazing Margarita! read more

Review for the restaurant. Ugh. One of the most expensive yet most underwhelming meals of our trip. The best part was the free trio of sauces that they served before we received our food. The service was atrociously slow; the waiter actually had to ask us to remind him of our order, even though there was only one other table eating. Gave my bf the wrong beer, awkwardly turned his plate over for him, took his napkin without bringing more, took forever to get the check... The guac was just okay, and our tacos were very mediocre. My $20 lobster tacos were pretty flavorless, which made me sad when I thought about the yummy $0.50 street tacos I could be eating instead. On the bright side, we were able to use the facilities by the beach by opening a drink tab there, and the dj was a fun touch, so it wasn't a complete waste. read more

Four stars go to Johnathan our concierge, he came to the rescue when the Be Tulum Valet forgot to pull the e-brake up on our rental Jeep and caused it to die. He called the rental car company and took care of all the arrangements which helped us not loose a day of our vacation. Also, just so the Be Tulum management know, the valet and front staff were very unhelpful and because this happened on our second day we almost had an air of being scared that things would not be taken care of -but- thanks to Johnathan we were able to rest at ease. Minus one star for how expensive the hotel is. I came from the Bay Area and it's -shockingly- more expensive, even 5-star hotels like the Battery or the Fairmount have cheaper prices than Be Tulum and it was honestly hard to pay $35.00 for a cocktail when you literally do not have real streets nor side walks, or potable water, or reliable hot showers. Also, we got shook down by the police one night on our way back to the hotel and for that we definitely will never be coming back, however, in a weird way I am glad that our one experience in Tulum will have been at Be Tulum. I honestly can't imagine being treated like a "walking ATM", which is very much the vibe here, and not have an incredibly nice hotel room to take refuge in! read more

My friends and I happened upon this place when we searched for a lunch spot and didn't want to leave. Everything we ordered was amazing. The chips, salsa, guac, veggies, mashed potatoes, fish and shrimp tacos, etc. read more

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My wife and I are in Tulum for our honeymoon and had one of the best dinners of our lives at Maresias in Be Tulum. Jose was our server who was so attentive and provided impeccable service. We ordered 3 different ceviches and each one we would remark 'this is the best ceviche I've ever had!' The dolce de leche dessert was exquisite and the ambiance and vibe of Be Tulum is something I wish I could take home with me and live in forever. Perfect service with Jose, amazing views and energy, with phenomenal views made for a perfect evening! read more

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Here is the most honest review you will read on this hotel. If you're one to expect to get what you pay for this is definitely not the hotel. If you ask for fresh squeezed orange juice, they will mix it with so much ice and water it down so they don't Squeeze more oranges. This is one of many of the shortcuts they take. The room is very comfortable, including the bed. The only problem is the shower has glass windows with no covers so if someone is walking by, they will see you or your significant other naked. If you ask for coconut juice, they will bring you a coconut that's been frozen and defrosted. The location of the hotel is so far from all the main restaurants that it will cost you not a penny less than $35 each time you leave the hotel, one way, $70 for round-trip back to your hotel. The hotel is absolutely beautiful and it's very conveniently located by the beach easy access. But if you are expecting to leave the hotel to go to restaurants, expect to pay $70 each time which adds up. Half the staff is not pleasant. The other half is very pleasant. It's a gamble. Let's assume you want to leave the hotel they have a bicycle rental available but they do not rent out the bicycles after 6 PM. Let's assume you would like to go to dinner dressed in shorts very comfortable if you get hungry past 6 PM it will cost you $70 for a round-trip ride with a taxi. Logically speaking, I have no idea why they do not rent out a Bicycle after 6 PM. Overall too expensive for no service. If service was on point it would be worth the price. Everyone needs to save their money and look for another hotel, if everyone does this, maybe this hotel will step up their service. read more

Bar/Restaurant Review We biked to Be Tulum to enjoy a margaritas and guac. Walking through their property and the "quiet zone" signs was quite serene. Beautiful grounds. Awesome, quick friendly service and probably the best margies in all of Tulum! Perfect views. I'm definitely a fan and will without a doubt return on future visits. read more

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I am very disappointed in how the management of this hotel handled a very sensitive situation. A big group was planning to go to Tulum to celebrate two of our good friends wedding. The groom that we were going to celebrate passed away unexpectedly and we asked for a refund from the hotel considering the circumstances. I understand we bought a non refundable room but in a case like this you would think management would be understanding and empathetic. read more

Simply incredible. I have had the opportunity to visit and stay in many 5 star hotels and resorts and this surpasses them with ease. The level of service and attention to detail is beyond words. Both restaurants were amazing but the beach restaurant was our fave. Main restaurant is exquisite with a Michelin star chef. Our room was perfectly clean upon every return. Ambience was perfect. Staff was perfect and goes above and beyond. I can't give Be Tulum enough praise. We will certainly be back. If you have any doubts on where to stay... pick betulum read more

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To start off, we paid EXTREMELY high amount of money for your hotel's rates in the expectation that we are staying at a premium resort with high quality of service and standards. What we experienced was the exact opposite. Here is how our experience went. Once we arrived, we were assigned July as personal concierge. When we checked in, our room number had the following issues: 1. Uneven wood flooring and nails coming out which cause me and my husband small injuries 2. Water leakage in the room - we called to ask to fix and someone came they said they fixed it however when it rained again, the leakage occurred AGAIN which caused damage to my items 3. Airconditioning had water leakage 4. We whatsapped our concierge at 8 PM to ask for room service menu, she answers us 1 hour later saying "sorry I slept" 5. We ordered food ourselves, the food that arrived was INEDIBLE and by far of the worst standard 6. Until 4 PM THE NEXT DAY, nobody came to collect our remaining food and tray and NO housekeeping came to clean the room with bugs and insects covering our food and a dirty room left untouched!! 7. We had to leave Mexico after 2 nights only due to family emergency. While the whole hotel has no mobile signal, we were trying to reach our airlines to change flight. Our concierge offered her mobile to call the local office, and what happened is the number turned out to be a spam and the thieves took all my husband's credit card information. Even if this is a mistake, 4 of your hotel lobby members were aware of our situation with nobody bothering to help 8. Several times we try to call lobby with no answer in general so i have to walk to lobby to ask for whatever I need. Also when we whatsapp July to ask for anything, she replied saying im off shift you can ask someone else. EXTREMELY unprofessional 9. We asked to change rooms for our last night due to the poor condition of first room. The new room had red stains on the bed sheets and big stains on the bed cover. 10. When my husband was sitting on the chair outside the room next to plunge pool, a HUGE splash of water fell on him from the room above 2 TIMES. 11. When we called for technician, they came and said its because guests above are using the pool. How is this even acceptable??? 12. I escalated to the manager on site, and while he just removed any of our additional food charges this is insufficient and he said he cannot refund they rest of our stay. read more

Came here just for the day, and had a great time! Lively pools and seating by the beach as well as friendly service. The food and drinks were great as well! Thoroughly enjoyed our time here and plan on coming back to stay longer in the future! read more

Be Tulum Hotel - Tuna ceviche - Hotels Near Me - Tulum, ROO

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Beach day at Be Tulum. Amazing. Water is beautiful. Hotel is amazingly cute and service is top. Food and drinks are so tastey. Love this place. read more

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This place is ADORABLE. Decor is superb. Very rustic modern chic. Hipster ish... But not snooty. The entire staff is very nice. Haven't seen a single kiddo here ... Wouldn't recommend it. Nice for a couples getaway, honeymoon, etc. We had dinner the first night and it was delicious. Hubs had lobster, very pricey, but fresh off the boat (literally). I had the tuna steak. Very tasty. (Especially with this magical cheese on the plate... Idk if it was meant for the fish but it was yum yum with a plop of the jalapeño sauce stuff). Breakfast is included, good standard breakfast. Nothing to brag about. And had some tacos with guacamole and salsa and chippys on the beach one afternoon (yummers). Only negative I would mention is the plumbing is iffy and they leave a friendly sign to place your T.P. in a trash can as opposed to the toilet. But they are in the jungle and you can't expect plumbing to be superb. I mean... Come on! You get into the groove eventually. Turn off the lights and A/C when leaving your room, to be Eco friendly. read more

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I really enjoyed staying at the be tulum Hotel, The food was great, but the service was only OK. The venue so beautiful that it really doesn't matter it's honestly magical Hotel. By far one of my favorite places I've been in the world. read more

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Wow what a gorgeous place! When you walk in you are welcomed by smokey incense and crazy jungle vibe. The ambiance is perfect. Totally disconnected from civilization, this place is beyond fantastic. Abott Kinney meets the jungle, all the employees seem to be Argentinian, super nice and friendly. The water is gorgeous and the rooms are beautiful. Great for mellow honey mooners, not a party place at all. At least this time of year. The reason I gave this place a 4 star is because the first night we got here they put us in a different type of room than we had paid for online, CLEARLY. The guy who hosted us to our room said that it was the biggest nicest room and that all the rooms on the second floor were not as nice. The room was ok but it didn't feel right. The next day I pulled up the rooms on the website and we discovered very quickly that they had made a mistake. We went to the front desk after yoga and they were very accommodating, showed us two rooms in the second floor, one as dark as the one from the first night and one that was double in size and bright as could be!!! We loved the second room he showed us, and they made it happen. The other reason for the 4 stars is that no one really seems to be in charge and no one really seems to know what they are doing. For example: best restaurants in town, or simple questions about the menu. read more

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We very much enjoyed our stay at be tulum and it seemed much nicer than the other properties we visited. The staff was great, and the service in the restaurants and bars was top notch. We had nothing but great hospitality all around. Shout outs to Irving as he was super nice and went above and beyond with great customer service every morning at breakfast with the team and pool bar. Manuel was the man for drinks on the beach. Great service and very friendly. We will certainly be back to stay here. read more

Don't go here because I was just there with my boyfriend last week and an incident happened where I feel like the place is not safe for tourist at all. We were hanging by the beach and some guys came over to offer us drugs, we said no and they kept pushing it, after we told them no they came back after with more guys and threatened us saying we're either buying or were fighting than they continue to argue and showed us their guns, after telling the hotel security we felt like nothing was done. This place is not cheap and for things like this to happen blows my mind, the hotel staff did absolutely nothing after the incident happened. Don't go here, not safe. Food is great, very clean, staff is pretty good but it's not safe. read more

Only checked in for a few hours and already so impressed by the service. The moment we arrived we were offered a glass of champagne or cocktail while we checked in. Our room was not ready so we were walked to the beach area where we relaxed until the room was ready. Once we got to our room everything went from great to amazing! It is our honeymoon and our room was decked out in rose petals, champagne and a chocolate dessert. Very nice extra touch. The room itself is a standard jungle suite, but there is nothing standard about it. There is both and indoor and outdoor shower as well as nice patio and wonderful room accommodations. The design and decor is on point down to every last detail. Can't recommend Be Tulum enough. What a wonderful Luna de Miel! read more

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If you're an instacool vagabond looking for the next spot to take a selfie with your new Gucci sandals come to Be Tulum. This place is a rip off. During the "high season" there is a $100US minimum for lunch per person. Did someone say fish tacos? Not even the nicest restaurants in the Yucatan are charging that much for tacos and margaritas. Let alone this place is a sandy treehouse with passive aggressive and sub par service getting by on the allure of exclusivity and social media suckers. read more

Outstanding service from Jonathan Rodriguez. He was so thoughtful and went out of his way to help plan a surprise birthday. Thank you so much for this amazing hotel and service!! read more

Always had a great time at Be Tulum beach club! Great music, food, and service. Ivan did a great job taking care of us!

We stayed for 3 nights in the Tierra Suite with the plunge pool and outdoor bath tub on the ground floor. The room was gorgeous and is easily one of the most amazing rooms I've ever stayed in. Overall, for the price you pay to stay there, service is lacking - specifically from the front desk staff. PRO: - At the beach, the wait staff is incredible and food/drinks were delicious - Plenty of cabanas on the beach to choose from, never had an issue with finding a seat (even in the shade) - No issue with WiFi or power loss (as I hear is common) - Beautiful property in a jungle setting - Spacious room that has an incredible layout and thoughtful decor - AC in the room, worked well during the day - Room and plunge pool felt relatively private CON: - Mediocre front desk service, many times you can stand at the front desk and never be acknowledged or know who to talk to - Front desk staff helped unload the car and bring bags to the room, but left items in the car; when we asked for help in retrieving, it was never done - Front desk rarely answers the phone when calling from the room - No WhatsApp messaging service with hotel like we experienced at all other hotels in the area - When we arrived, we were shown to our room, but there was no walkthrough of the resort layout, restaurant options, amenities available, WiFi access, or additional resort information (it was a very rushed dropoff to our room) - Housekeeping arrived very late every day, close to 3-4pm - No iron in the room (which is okay, just good to know) - Music could be heard from lobby/Ocumare restaurant from our room and even noise from restaurant kitchen, sometimes waking us up in the morning (room 21) - Noise from street could be heard from our room at all hours read more

Be Tulum, with the help of my loving boyfriend, made my birthday the BEst birthday yet! Everything from the second we set foot on to the property was impeccable and well thought out down to the smallest detail. Diego and his team made our check in after the long drive in comfortable. He offered us a drink and a seat in the restaurant area next to the check in desk. When my boyfriend and I arrived our room wasn't ready yet, Diego walked us through the property to the beautiful beach front restaurant they had, gave us a perfect table with a view of the ocean and grounds. Had an awesome meal of every type of tacos they offer (which were all amazing) and right as we finished Diego came for us to personally walk us to our jungle suite on the second floor. Beyond impressed by the level of superior customer service as well as the exquisite suite we stayed in. Room had both indoor and outdoor shower and although we were on the second floor we have not 1 but 2 rooftop pools and cute outdoor living room type area - with views that exceeded all expectations! Being that it was my birthday BE Tulum truly set out to ensure it was one to never forget. Diego, Miguel (at the front desk) really everyone whom work on this property deserve the highest accolades for a job well done from the decor, to the food to the employees they have a really good thing in this special place, and we will be back. Thank you all at BE Tulum. read more

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Lovely food and view, super beach but unfriendly staff. They told us first is closed and then served someone else. The music is nice n healthy options are available. Parking is an issue too! read more

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words cannot capture how magical this place is. i was first introduced to be tulum back in january, when i booked a last min trip to tulum and decided to try be tulum for the last night of my 3 night trip. upon entering the reception area, i knew immediately that i had made a massive mistake for not staying there the entire time. fast forward to last week when i realized i had some unexpected free time. naturally, my first thought was to book a flight to tulum + a room at be tulum. you really can't go wrong when it comes to the room you select. the team has done an amazing job of making each suite feel extremely special and jaw-dropping. the property itself is relatively small, yet you can easily (and purposefully) get lost wandering through its jungle-lined paths. during my first stay, i was in the Tierra Suite: a tranquil little hideaway with a private plunge pool. this time, my husband and i opted for the Agua Suite so we could literally roll out our door, onto the beach. while these two suites are a short 1-2 min walk apart, they feel as though they're entirely different (though equally magical) experiences -- which is exactly what i love about this place. you feel a consistent "je n'ais se quoi" no matter where you are on the property, yet, at the same time, you find yourself discovering new, unique and enchanting vibes as you float from place to place. and i suspect this is not an accident / it's not just me: they have given careful thought to creating a beautiful "theater" of sorts, providing guests with the perfect nooks to hide out in and take in the breathtaking and enchanting charm of tulum itself. the entire staff -- from reception, to the restaurant, to housekeeping and security -- have mastered the art of making guests feel at home and completely pampered, without smothering them or getting in the way. to say they go the extra mile would be a massive understatement: it's almost as though they're able to make your dream vacation possible simply by reading your mind. for instance, during this last trip, my husband and i came home from dinner one night to find a bottle of champagne and a, "happy anniversary" note from the hotel, waiting in our room. i hadn't even remembered telling them it was our anniversary, but later realized it came up briefly / casually in convo as one of the staff members was walking us to our room. tulum alone is a rare utopia -- one that i hope to have the opportunity to re-visit many more times -- but be tulum, in particular, has become my "happy place". i would go back a million times over, in a heartbeat. read more

Be Tulum Hotel - Hotels Near Me - Tulum, ROO

This place is waaaay overpriced for the custom service they offer!! Paid almost 2k per night for a jungle suite with a pool and the experience there was very unpleasant because of the staff... also went to Azulik afterwards and is no comparison.... 100 times better custom service, they also have a few different activities free for guests every day, welcoming drinks... and they just cater on you all day unlike Betulum which is quite the opposite! Not even the food in their main restaurant on the beach has much taste... definitely a waste of money and not recommending it! Pity because the resort itself is very pretty but the staff are the ones that ruin it! WORSE CUSTOMER SERVICE EVER! read more

My husband and I stayed here to celebrate my 30th birthday. It was the best hotel I've ever stayed at. From the time we checked in to the time we checked out, the service was amazing! The food...DELICIOUS! The drinks were handcrafted and so delicious as well. We are already planning our next trip back! read more

This was our second visit to Tulum and we spent it at Be. After having visited Tulum last year and having dinner and/or drinks at several other locations, there really is nothing like Be or their sister property next door, Nomade. It's truly a different experience. There is nothing commercial about it! It's like a beachfront jungle bohemian heaven. You have the best of both worlds; you can lay on the beach all day and within seconds walk back to your room- a sanctuary surrounded by lush jungle. You can totally disconnect (no tv's on premise thank you very much). Every morning we had our breakfast (which is included) in our room and then laid in our hammock listening to the birds. Hopped in our plunge pool to cool off. The wood fired grill for lunch is a home run. The servers are really lovely, seemingly genuine and helpful. Most nights they had live music and we saw some of the most authentic talented acts. I nearly cried when we left and already can't wait to go back :) read more