We visited the bar on a Monday night. We were hopping to different hotels and the signage attracted…read moreus. There was only one other couple having dinner. My husband got the Uva y Lemon which was made with Cognac Hennessy VSOP, Melón, Malibu, Lemon Juice, Sugar. The atmosphere was perfect. Very relaxing and the decor was on point. I'd definitely come back for a meal or enjoy time on the beach.

Visited 02/22/24 Stopped here for breakfast. Avocado toast,…read morescrambled eggs and bacon, a small side of black beans for a total of $72....we drank water. Their system was down and none of my cards went through for payment according to the staff. My waitress asked if I could to please tip her in cash because tips on CC are split amongst other waiters and (shockingly) management. After trying different cards several times I had the displeasure of being escorted to a reception area across the street where I met a vicious manager named Gabriela. They ran our cards several more times and held us there for altogether about 45 minutes. Gabriela was very rude during the entire interaction and even threatened the waiter that was present that if he allowed us to leave the bill would be on him. I checked my banking apps and saw the charge pending EIGHT times, and showed this to Gabriella but she said that the charges are not going through because if they had she would have gotten an email. I told her she hasn't gotten anything because clearly her system was down, their whole WiFi was not working. When I asked for a supervisor she said she was the only supervisor there. I left my name, email and hotel I was at but told them I was leaving. I had been treated the entire time as if I was a thief trying to skip out on the bill despite offering several cards for payment. Needless to say I do not recommend this overpriced restaurant or the hotel considering you'll be dealing with a manager with an utter lack of customer service skills and staff that are certainly being taken advantage of.

Food - excellent. we had a group of 5 and we all got different items. i had the chicharon - very…read morecrunchy & flavorful. but think fine dining portions. Service - excellent. staff was great. attentive. friendly. explained all of the dishes. checked in on us. Ambiance - excellent. but beware of cats & raccoon families crawling up & down the trees. they didnt bother us at all and basically ran away once they hopped off the tree. it started raining as we got there so the staff moved everyone under the covered areas. but you are basically eating outdoors. which kind of adds to the intimate IG worthy vibes.

Fantastic experience. Location, food, service - all of it. The exec chef here also has a great…read moreplace in Chicago - Carino - which we love so we had to try this and it didn't disappoint.

Spent New Year's Eve waiting in line for a fake Covid test: when I arrived at the festival 30 mins…read morebefore midnight, we were told we had to wait in line to do a Covid test. Nothing mentioned about this on the website when I booked the tickets. The line was crazy busy, thousands of people crammed together with no masks waiting to get a Covid test. This was actually the first time in Mexico I was seriously worried I would getting Covid. Once it was midnight, I was still stuck in the line. When I finally got to take the tests, the organizers sent me in without even waiting for the results. They came about 30 mins later when I was already on thr dance floor. Obviously this Covid test is just fine to scam everyone out of $40 not to prevent Covid!!

Michelle and Aleza were wonderful wedding planners. My husband and I decided to get married in…read moreMexico on six-months notice, and despite the crunched timeline, they kept us calm, collected, and on-time throughout the entire process. Michelle and Aleza are both thoughtful, kind, and warm. They genuinely listen to your ideas and work to go the extra mile to make sure your vision is realized. At points where my husband and I were struggling to make decisions, they figured out how to get us extra time but were also clear when there wasn't wiggle room. Additionally, as locals to Playa del Carmen, they know the Cancun and Riviera Maya region inside and out, so they have access to the best and most reliable vendors. In the end, we had three nights of events across two hotels. All the logistics went off without a hitch. I'd highly recommend using My Perfect Wedding. They'll make any Mexico wedding a dream-come-true!

My husband and I can't thank Michelle and her team at My Perfect Wedding enough for making our…read morecelebration absolutely perfect from start to finish! From our very first planning visit to Banyan Tree in March, through countless Zoom calls coordinating vendors and contracts, Michelle kept us calm and reassured us that any idea we had was possible. The ceremony felt magical and we're still hearing rave reviews about all of the details. We couldn't have pulled off this weekend without Michelle's guidance and resourcefulness. Even when the weather forced last-minute venue relocations--and we made last-minute changes to the tabletop--Michelle and her staff handled everything seamlessly. They never missed a beat, and went above and beyond to accommodate our (admittedly high-maintenance!) requests. Our family and guests enjoyed a truly enchanting weekend, and it was the storybook wedding we always dreamed of. We are beyond grateful to Michelle for giving us the most 'perfect wedding year.' We highly recommend My Perfect Wedding to anyone seeking a stress-free, personalized, and unforgettable wedding experience!

Tulum was a pre-Columbian, walled Mayan city that is located on a cliff on the Yucatán Peninsula…read moreoverlooking the Caribbean Sea. It was inhabited from the 13th to 15th centuries and played an important role in defense and trade. My husband and I toured the Tulum ruins with a tour guide. The site was walkable, although the weather was very sunny and hot. We saw the structures El Castillo, a castle overlooking the beautiful shore; the Temple of the Frescoes, which has wall murals; the Temple of the Descending God; Casa del Chultun; and many others. The ruins were roped off, so we could see them only from a distance and not touch them, but they still looked impressive and interesting. We also enjoyed seeing wildlife such as iguanas. We have visited other Mayan ruins in Mexico and in Belize, and in comparison, I do recommend visiting Tulum.

Our 2nd time to Tulum Ruins was great! We joined a tour this time and enjoyed it. Our guide was…read moreknowledgeable and very accommodating when questioned. We went on a March weekend and was surprised it was not crowded which was great. I would love to come back during sunset next time - the dramatic scenery, combining ancient ruins with a beautiful beach and the ocean view, will definitely be worth it!

My husband and I came yesterday to the beach at Ahau Tulum. the service (CARLOS) was…read moreoutstanding!!!!! we first thought the place was a bit pricey, however we didn't realize how amazing of a time we would have. Again, SERVICE was like no other. We spent the most lazy, amazing day, being served by a WONDERFUL waiter, the drinks were delicious, the food well crafted and the view of the beach like no other. the beach is clean, the atmosphere peaceful and the beach chairs and bed so comfortable. Today, we are back for DAY TWO! Carlos is our server again. This place is a hidden jewel in Tulum. We are planning on spending a few days in this beautiful place next time we are in Tulum.

You HAVE to come to Ahau. The watermelon margarita, Mojito, are really really good. The food?…read moreMmm-mmm delicious. Great music great service. Sergio and his colleagues are very courteous and professional. The music was chill. Excellent vibes. Had to come back and amend the post for we returned to try their breakfast. Sergio remembered our names and sat us right away. We tried the pancake plate which came with a side of ice cream. Tasted very natural and coconut flavored. Mind you I don't eat ice cream. This one is a must try. I got huevos rancheros and my wife got huevos con papas. Our party also got the enchiladas breakfast. Everyone really enjoyed their meal. Check out the pics.

Beautiful resort. The first thing I noticed is how extremely clean and well kept the ground is…read more There are constantly multiple people wiping things down, disinfecting, sweeping, just tidying up. We spent one night in a rooftop room and it was SO relaxing and pleasant! The views are amazing and we loved our room with a coffee pot, huge tub in the bathroom (and on the roof!), and comfortable bed and pillows. The service is the most standout, though. I cannot remember everyone's name, but Javier, Tania, Alejandro, and others were amazing. The communication through WhatsApp is very easy. They even brought up a bag of ice at 11pm for my boyfriends twisted ankle. Very sweet and considerate. I'd also like to note that as someone who speaks a decent bit of Spanish but isn't fluent, the staff is very good with English. If I ever come back to Tulum I would definitely stay here!

This boutique hotel was amazing. Great location right on the beach. The rooms were bright and clean…read moreand you felt like you were in a world of your own. I love that you had your own daybed right on the beach. The staff was so helpful and accommodating. The restaurants were great. The spa was great. Definitely worth it to get a massage or hydrotherapy. Hopefully will be back someday.

That is so far the greatest hotel we visited in tulum…read more We went there for a week and we didn't want to leave the place! Room was really awesome with a pool on our roof too and view to the ocean. We couldn't ask for better place to stay. Anything you need to just relax and enjoy your peaceful vacation it's Be Tulum! Also there's a restaurant in the entrance of the hotel don't miss it ! Great food ! And the service there is probably the best on this island! Thank you for great stay and we will come back soon !

Be Tulum is a beautiful property on the surface, but the guest experience is a constant struggle…read moreagainst failing infrastructure. We dealt with a non-functional HVAC system (requiring us to empty a dehumidifier every three hours), inconsistent hot water, loose door handles, and a broken safe. The most disappointing part was management's response. While we raised these issues repeatedly, the 'fixes' were either temporary patches or entirely ignored. It is exhausting to spend a luxury vacation acting as your own maintenance coordinator because the hotel fails to address basic room functionality.

The five-star rating that Cabanas currently has is well-deserved. After a bit of research, we…read moredecided Cabanas was the place for us. We were disappointed when we booked as there were no swim-up rooms available. Little did we know that the beachfront rooftop room was everything we wanted. The balcony has two sets of double doors, one with screens so that you can leave it open to hear the waves crashing at night. So relaxing. The staff was very responsive even before we arrived. The rooms are a good size and have adequate storage for all of your baggage! The pool was nice, but we spent all of our leisure time on the beach. The private beach area has loungers, beds, cabanas as well as a set of swings. One thing to note, if you visit between May and October, be prepared to see seaweed on the beaches of the Caribbean coast of Mexico during that time. Seaweed is beyond their control, and I certainly will not dock Cabanas for that in my review. Cabanas is in the middle of everything. We were able to bike ride and walk to most places. After long days out on the beach or exploring Tulum, Cabanas was a welcome retreat at the end of each day. I selfishly want to keep this place a secret, but sharing is caring. After all, it's how I found this place in the first place. :) Go! Relax, Explore, Indulge and Repeat!

This is the only reason we keep coming back to Tulum ! Despite Tulum is changing :(! this place…read moreremains zen, clean , friendly , professional and most important fair in their prices not mentioned the excellent hospitality and healthy food. (Frescos restaurant the best ) love the ppl working here all of them . Until next time. Los voy a extrañar

This place is amazing , the ambiance is incredible, the service is even better and the food…read more...takes the top prize! Bone marrow is a must Tip, book the drink tasting experience.

During our travels to Tulum we decided to check out all of the major fine-dining establishments and…read moreARCA was one of the top-recommended options we received. Sitting next to Hartwood (another excellent establishment) in the busy downtown section of Tulum's hotel zone the restaurant is a beautiful indoor / outdoor set-up with plenty of space, seats and airy aesthetics. Like many similar restaurants they incorporate lots of wood elements and despite the high number of mosquitoes and bugs they try their best to deal with the swarms of insects by spraying incense and adding fans. In October, during the low and rainy season, it was quite empty (only 3-4 other tables besides us) though the stifling heat and humidity, was probably a large driver of that. They offer three seatings at 5:30, 7:00 (maybe 7:30?) and 9:00PM so we chose the earlier one while it was still bright. The food is creative, delicious and small portions (as you'd expect from a fine-dining establishment) and I appreciate that they offer to add or split items depending on your party's needs. For example, one of our members is a vegetarian so they offered to make one of the crab tacos (they come in pairs of two) vegan for us and at a lower rate. My personal favorite item was the crab esquite, which was like a mix of a corn salad and crab meat which was both filling and delicious. Other items like the crudo were fun and tasty, though portions were very small. Our waiter recommended that we each order at least 2 dishes (we ended up with ~9) for a proper meal as it's tapas-style. Towards the end of the meal as it was getting dark all of the power shut off. Unfortunately it seems like it's a somewhat regular occurrence; while at first I was understanding given the area seemed to have been impacted we noticed that all of the other restaurants seemed to have power and it was just ARCA that was without. It made going to the bathroom challenging given the pitch-black nature of the jungle around 8PM and the candles weren't enough to see much. Their backup generator also seemed to go out multiple times so I hope they improve their infrastructure going forward.