Well, when we arrived for check-in, everything seemed as expected. We were greeted and introduced…read moreto the concierge. We were given the information about the property and all the amenities as well as given a tour and then shown to our room, typically when you first arrive, they perform a greeting cleanse to, clear energy, set your vibe and give you a little taste of the beautiful Mayan cultural traditions. Unfortunately, when we were shown over to the location where they perform the energy cleanse no one was there so they said we'd have to come back the next day which never ended up happening. Finally, moments before we were checking out we asked if it was possible just to see what the experience was like before we left. That part was actually really good, especially after our experience staying here for six days, which will make sense by the end of this review. When we checked in, it was already dark out but the design and lighting as well as the bio inspired architecture which fuses art in nature was pretty cool to see. They only give you one key for your room for some odd reason, it was a little inconvenient because it meant that me and my wife had to be together at all moments and couldn't explore or do services separately without the hassle of having to meet up to share the key, or the other option is to go walk all the way to the front desk, which, although the walk is beautiful, the design of the floor is made out of a bunch of branches for the walkway and is very difficult to navigate, especially at night so walking turned out to be more of a hassle, but that's just me being nit-picky. The other option is you can reach out to your concierge and then they can send someone which means you're waiting sometimes 5 to 10 minutes, again very small minor inconveniences but nonetheless adds up when staying there for six days. It definitely has an effect on the overall appeal and serenity that one would expect from a place like this. The room itself had two very small shelf like closets definitely not enough hangers or space to accommodate both of our very limited wardrobe that we brought. I had to put 2 to 3 shirts on one hanger and hang the pants inside and that's literally all I brought other than T-shirts and socks and underwear and one pair of nice shoes I literally packed very minimal and still didn't have enough space... again very small inconvenience but nonetheless 20 different small inconveniences all fused together to make one kind of annoying overall experience. Now I can say that I have mixed feelings about the minimal electricity and necessity to use tea candles for our lighting, but I respect the sustainability aspect of it and it did make very nice environment and mood. The only downside is they tell you that you don't blow the candles out and you can leave them on overnight and we had one explode right next to our heads and over all of our bathroom essentials. The shower is right in the middle there's no protection for water so it gets all over the floor, I nearly slipped a few times because of it. Probably sounds nit picky, but these are things I believe make it or break it for places like this. We experienced some type of mishap daily. We ordered hot water and they brought a dirty used coffee pot. They left the dirty brush in the toilet area. Didn't pick it up until the following day. Asked us if we could place it outside the door. Took forever to bring blankets. They got maybe 8/10 requests wrong and charged us for some and denied that, so wasn't able to get a refund. wasn't much, but principally speaking it's horrible feeling in the midst of many things going wrong. Atmosphere - 90% (small weird sewage smell almost everywhere except the room) Vibe - 80% Cost - 75% should be more enjoyable for the price imo... i dont mind paying extra for experience when its on point Food - 60% (first meal, room-service, was incredible {and cost matched that} every other meal on property lacked in all ways except the sushi which we enjoyed as a snack before going to dinner off site. Really over priced in general but the experience and design makes it palatable. Service - 2 stars overall (except for our concierge who had to deal with her associates lack of professionalism and incredible number of mistakes made each day). Location/architecture,view - 100 (If it wasn't for the sound of the ocean slapping the rocks below our balcony and the sound of the waves soothing us at night, waking up to the most amazing view from bed facing the ocean and the sunrise and also the sunsets each night with a great breeze and insane temperatures than this trip would probably have been all bad. My suggestion. Book 1-2 nights for the location and view then find a better spot elsewhere.

Although I found the resort to be beautiful, the customer service was far below the level I expect…read morefrom a hotel of this price range (I paid $600+ for ocean front room/night). There are no concierge reliably onsite. You are given a WhatsApp number to text and sometimes they can be very slow to respond. First issue I ran into was the concierge's lack of punctuality and poor communication regarding bike rentals. She promised a bike at 8am but 15 mins before the agreed upon time texted me that she could not follow through. I agreed to wait until 10 but was delayed a second time until 11. The second delay was not even communicated to me without my prompting. See chat screenshots. The main issue was my balcony was flooded by careless guests upstairs who left their outdoor tub running (see pic). I was splashed and had to change. My phone also got wet and I could not charge it for the rest of the night until it dried. I could have had other valuables such as electronics out that could have been irreparably damaged and I could not use either loungers, which were soaking wet for the rest of the day/night. The water ran for 10 mins before hotel staff could stop it. No one came to clean my balcony. However, most disappointing was the concierge's refusal to take accountability for the incident (again, see screenshots). I would have been happy with a complementary margarita but instead was completely dismissed. I asked to speak to a manager on site and was told there were none. I asked for an email address or phone number and was given only the reservation email address. I detailed my experience in an email and waited 2 weeks before righting this review. No one replied. It is my experience that guests' conduct at the hotel is within the control and part of the hotel's responsibility and that top tier hospitality establishments, which I had assumed Azulik to be, value customer satisfaction and have accountability. I was sadly wrong.

We loved our stay at Zamas. It was the perfect get away for peace and relaxation. A lovely bungalow…read moresteps away from the ocean. The staff was incredible and helpful. The restaurant was excellent and frankly, if you want quiet and beauty, you don't need to leave the premises. We want to go back here someday!

What an awesome way to watch the sunset and have the fish cooked that we caught ourselves…read more Absolutely the spot to go to after deep sea fishing with Mexidivers. They only charged us $250 per plate (tacos, ceviche and grilled fish) for cooking up a delicious plate of fish. Drinks were great too because it was happy hour.

Had an amazing time staying at Mi Amor in mid December. We had a 5 night stay and the weather in…read moretulum was great but the plunge pool was very good at night. The concierge service was helpful they were able to call restaurant and cabs for us. The location of Mi Amor was also great, not that far from tulum ruins. We were also able to walk to the beach within 5 minutes. Food and service were excellent. We ate breakfast basically every morning at the hotel and we enjoyed everything from the pancakes, granola, oat, avocado toast, teas, and coffees. For lunch and dinner we ate at Mezzanine, casa Maria, and also went outside of the national park down by the hotel zone. The massage was great, we booked ahead of time for the couples massage and really liked it. Overall, we had an amazing experience at Mi Amor, we felt safe and enjoyed our time there.

Located farther north on playa paraiso - approx 3 miles from el centro tulum - this purposefully…read morereclusive jungle haven caters to couples and their blissfully romantic time. The concierge is wonderful and attention to detail too notch ... for example, every night, you'll find a complimentary thermos w/ sleepy time tea and truffles in your room, alongside a love note. Your room will be cleaned daily and even your iPhone cords will be beautifully folded up. I recommend getting a room closer to the ocean side as things can get load from main road. Enjoy the breakfast (and entire menu!) here as the food is best of all of tulum.

I don't know why this only has 3.5 starts. I give it 10/10 and recommend for a peaceful getaway. My…read morehusband and I LOVED how secluded and private this place was. It is very close to restaurants and about 10 minutes from the city. Very clean and staff were so friendly and accommodating.

Maria Del Mar has amazing staff members on their team. It's convenient to walk to other stores and…read morebars. The lady at the front desk is super sweet and made us feel welcomed upon arrival. House keeping cleaned our room everyday! Mario is the man, great personality; he helped us with our bags and was super accommodating. Minas restaurant was great, from breakfast to lunch it was everything we hoped for. Drinks are tasty and the staff is very nice. Make sure to tip them well. Muchas Gracias Maria Del Mar we will be back!!

You HAVE to come to Ahau. The watermelon margarita, Mojito, are really really good. The food?…read moreMmm-mmm delicious. Great music great service. Sergio and his colleagues are very courteous and professional. The music was chill. Excellent vibes. Had to come back and amend the post for we returned to try their breakfast. Sergio remembered our names and sat us right away. We tried the pancake plate which came with a side of ice cream. Tasted very natural and coconut flavored. Mind you I don't eat ice cream. This one is a must try. I got huevos rancheros and my wife got huevos con papas. Our party also got the enchiladas breakfast. Everyone really enjoyed their meal. Check out the pics.

My husband and I came yesterday to the beach at Ahau Tulum. the service (CARLOS) was…read moreoutstanding!!!!! we first thought the place was a bit pricey, however we didn't realize how amazing of a time we would have. Again, SERVICE was like no other. We spent the most lazy, amazing day, being served by a WONDERFUL waiter, the drinks were delicious, the food well crafted and the view of the beach like no other. the beach is clean, the atmosphere peaceful and the beach chairs and bed so comfortable. Today, we are back for DAY TWO! Carlos is our server again. This place is a hidden jewel in Tulum. We are planning on spending a few days in this beautiful place next time we are in Tulum.

Terrible hotel. We were out in room B. The air conditioner and toilet did not work upon arrival. We…read morelet them know and they said they would come and fix it. First night we sweat all night and couldn't sleep. The next day they came and "fixed" it. The cleaning lady even said our room was so hot and the other rooms are supper cold. I'm in the room now, day 2 and we are SWEATING just sitting down at 7pm. We asked again and the manager said the air was fixed. It isn't. We asked if we could be moved to a different room, he said no it's sold out. We asked if we could check out and get our money back, he said no refunds. So basically, screw us! His attitude was awful!!! I would also like to mention the room wasn't clean upon arrival. It looked tidy, but the shower had a lot of sand and the coffee cups had leftover sugar and coffee in them which means they didn't clean the fridge area at all!!! Terrible resort, avoid it at all costs. I travel a lot and this is the worst place I have ever stayed.

I stayed here for New Year's Eve 2020. We booked last minute so the price was high, but I loved the…read morebeachfront view and the privacy of the room. Every day, there was a free breakfast (you could pick from french toast and fruit or a rice 'n beans and fruit thing) which was nice. The food wasn't the most exciting, but it was filling. Across the street from them, there's an adorable taco place (sweet potato tacos) that did 2 for 1 drinks happy hour for five hours a day, and I got enormous mojitos, larger than my face for around $3 each. At Punta Piedra, my room was cleaned daily, with new towels, and they had a nice bowl of water by my door for me to wash off my sandy feet. The owner of the place was really helpful in explaining the taxi/bus system and in calling me cabs (we'd been ripped off at the airport and were nervous) and I liked having someone I could trust. I locked my stuff in the safe every night and in the day when we went out (two MacBooks, an iPad, passports) and nothing was stolen. The safe didn't feel very secure -- the lock was kind of iffy, but the room did, and as we had a beach view, and a private building, it would have been hard for a stranger to rob us. The sea was gorgeous and blue, but had some seaweed in it, as we'd expected. However: there's a way around this. Walk up or down the beach (you can get to this by climbing over the rocks at the side, or a looooong walk via road) and stretches of the beaches there (not all, but some) were seaweed free; the tide does what it wants, right? I swam and paddled and had a lovely time. BRING SUNCREAM. It gets hot. Would love to go back.

Spent 5 days here for a wedding and what a blast!…read more The resort is glamping style. Our room was ocean front - beautiful sun rise, ocean views, very comfortable room. The staff here has been fantastic. Working around the clock in service of the guests Beautiful experience of ocean and woods Good menu for breakfast and meals. Mediterranean inspired southern America foods Have to be here to experience

While sleeping in a very expensive tent may not be everyone's idea of luxury, it should certainly…read morebe everyone's idea of fun. Located right on the coast, Habitas is a remarkable example of natural preservation and a quintessential way to experience Tulum the way it's supposed to be. This private jungle oasis is easily approachable from the main road, with staff directing guests where to park, which is along the street. The tents are very comfortable and the AC was sufficient despite intense summer heat. All the amenities are there. One of the best things is that there are no problems with bugs inside the tent as long as you are careful in keeping the doctor closed. Evenings are filled with noises of nature, including coati that love to frequent the roof of the tent and patio. There is pure magic to that, being surrounded not just by jungle plants, but animals too. Yet, it is something to keep in mind for some guests: do not expect a Marriott or a Hilton. This is a very real nature hotel. The restaurant is amazing and the design is very slick. Staff are attentive and helpful at all times. There is a nice little bar as well. Prices are high, but reasonable for Tulum relative to other hotels. The main area that was a little disappointing was the cleanliness of the pool. The water was greasy and borderline murky looking. Thus, this was the only real downside of the property. The pool is tiny as well. The hotel does allow outside guests to pay money and visit, so that does not help with keeping the pool clean and is the only reason I cannot give 5 stars. The beach, while swimmable, was loaded up with seaweed in early summer. The staff did an amazing job trying to clean up the seaweed, but it felt like an impossible task as they worked most of the day, yet more seaweed kept coming. As a whole, a remarkable property that I can recommend with no hesitation.

Our first night in tulum we had dinner at Mezzanine and we stayed at Mi amor. Our hotel gave us 2…read moredrink vouchers and we were able to order any drinks. For food we ordered pad thai and drunk noodle medium spicy which was very spicy. We had a great time, took pictures by the swing they had and walked by the beach through the entrance at Mezzanine

This review is only for the restaurant/bar that's accessible via the public beach. It's one of my…read morefavorite places to visit when in the area. In addition to the lovely view, the staff is always friendly and welcoming. They also have the best Happy Hour in my opinion as the drinks are quality beverages. It's buy one, get one on margaritas, frozen and on the rocks and they're good both ways.

While visiting Playa del Carmen, we decided to make a 2-night side trip to nearby Tulum and were…read morestunned by how expensive hotels were in the area. I did some searching on a travel app and up popped La Conchita at a very reasonable price. And while the reviews were great, I still wasn't sure what to expect since this place was 1/3 the price of other nearby hotels. Well, all I can say is: wow. This adorable, hyperlocal little mini resort is everything we were looking for. It features a cluster of grass-roofed cabanas surrounding a lush, tropical courtyard filled with white Caribbean sand. Every room has an outdoor seating area (some larger than others) so you can enjoy the ocean - which is only steps away as La Conchita is located right on the beach. It was so amazing to be lulled asleep every night by the loud, crashing waves. The property is no frills - there's no on-site spa, bar, or restaurant. But there's a beach club literally right next door which you can order from while enjoying La Conchita's private (and complimentary to guests) palapas and beach mattresses. There are also massages available in the beach area for a reasonable price - we saw many people partaking of them while we were there. Our room itself was big, bright, and comfortable. The bed was luxurious, the bathroom small-but-clean; and the room contained all the basic amenities we could need for our short visit: a small fridge to keep the beers cold, and a Nespresso machine for morning coffee. Our unit (#5) faced the beach directly, and we spent lots of time on our patio, watching the waves crash and the palm trees blow in the breeze. There are also several restaurants and bars lining the street, all within walking distance. Our favorite was Potheads, and elevated coffee shop with delicious food (and espresso, of course). We also dined at the tapas bar next door and it was delicious. They also offer a 10% discount to La Conchita guests for breakfast and dinner. When we left La Conchita we both agreed we can't wait to go back here on our next trip to the area!