4++ a small, clean, safe boutique hotel located in the central area of Tulum. For what I needed and for me personally, I thought this was the near perfect hotel. Full disclosure: I booked two nights of this hotel using points, but the cash equivalent is still very, very reasonable for the accommodations. When I was looking into different hotels to book, I wasn't familiar with the area so it was hard for me to figure out what I wanted. Then I started mapping out all the places I wanted to eat lol and this place was close to a lot of them. Overall, I'm a big fan of the hotel and I really enjoyed my stay. For my particular visit it really fit me well. I'll just list out some pros and cons to give you a better idea. The pros: -Nice looking room with the safe and TV. Basically the basics with a pretty looking veneer. -Location, location, location. If you want to check out a bunch of different popular food spots in the area this place feels close to a lot of them. It's also around the corner from the Super Aki - the grocer/market in town. It's not too far from the bus station either or you could seriously walk down the street around the block where there's a bigger hotel and there are taxis waiting there. It's not too far from the ruins or it's easy access to get out of the area to go to one of the remote cenotes. -Depending on your room, breakfast is included. -very helpful people at the front desk and friendly people working in the hotel -You could rent a scooter or purchase a ruins/ cenote tour directly through them. I was only here for one full day and two nights, so I ended up renting a scooter on my own. I didn't end up visiting the ruins or any cenotes. The scooter worked out to be like $30 US. -mentioned it above, but this place feels like a great value. The price was really cheap relative to what I felt like I got. Cons: -No elevators. Not a huge deal, but I was on the third floor, so I had to lug my luggage up there. -it's a tiny pool. Not very many people use it, but I went out there after a long day to cool off a little bit because it was so hot and humid. -The AC unit in my room. Not sure if it's the same for other rooms, or if I couldn't figure out how to use it, but I kept on thinking that I put it on the lowest setting possible and it was just essentially working like a fan. This is part of the reason why I went down the pool to cool off. And then I took a cold shower before I went to sleep. For me, this wasn't a big deal because I was pretty much out all day, but sometimes it's nice to sleep and really cold rooms. -if you are looking to visit the beaches, then you are more likely to try to book one of the hotels along the beach. It's gonna be a lot more expensive, but if you stay here, you're gonna have to take a car ride down to the beach. read more

See all

Great hotel. Decent location. It's away from the city center and all the restaurants and bars. There are some nearby though. Concierge was nice to offer recommendations for everything and show us how to get to the tulum ruins on bike trails. Very quiet. Clean. Friendly staff. Perfect air conditioning unit in the room. Lots of space. Hot water was an issue. During busy time, the water was only lukewarm. Breakfast was an issue too. They started the free included breakfast at 8, which is a bit late. Their offering was really good though- yogurt with fruit and granola, eggs, beans, ham, and sopes with toppings. Yum. They do offer a to go option if you let the desk know, but it's a very meager offering. No coffee maker in the room. But hot water and tea bags and instant coffee granules are available in the lobby. Pool was not heated. Was a bit cold because of the rain. But otherwise very beautiful. Pool towels and beach towels offered at the desk. Bikes are available to use and include a lock and key. They are free. We loved riding around town. We went to many bars and restaurants and found bike racks everywhere. We even took the bikes out on the beach. The baskets on the hike held our belongings and take out food. The bed was super comfortable and the pillows were amazing. The curtains are blackout! The room had a small fridge and a safe, which didn't work very well. They include two bottles of water with your stay and ask that you refill them in the lobby to save the environment. Check in and check out was easy. Good value for the price. Would recommend this hotel. read more

See all

This was a super cute boutique hotel I booked through my credit card points, which made it a great value. Checking in, the front desk clerk was extremely friendly and although he was well versed in English, I wanted to practice my limited Spanish skills, so I had him give me the low down muy despacio en espanol (and I understood maybe 75% of what he said)! Entering the room on the third floor (I don't think there were elevators, so it was a good trek), it was spacious and the king sized bed very inviting looking. The room was modern with nice rustic/industrial decor on the walls and shelves. The bathroom had a spacious walk in shower (no tub) and plenty of counter space to spread out my toiletries. The window faced the inside courtyard, where the pool was as well. It was beautiful to look out at the courtyard and fountain below. The only complaint I have for the room was that the sheets and bedding were a bit stiff and I realized it is because they air dry their laundry on the rooftop. I also loved the honey scented little shampoo and body wash! For other amenities, there was complimentary continental breakfast on the top floor of one of the buildings. I did enjoy that there was always some egg variation (scrambled, hard boiled), and fruits. It's a typical continental breakfast otherwise, nothing amazing nor anything super awful. The hotel also allows you to use the bicycles to get around. It is close to the walkable "downtown" area to Tulum, but definitely not to the resort-y area. There are maybe 3-4 parking spaces, first come first serve, otherwise you can park on the street. Overall, I thought it was a very good value and comfortable stay. read more

Awesome and Safe ! Let me start off by saying as we arrived to the hotel it was beautiful outside and in. I love the greenery they have everywhere. The concierge was very familiar with the area and places to eat. He also helped us with getting a taxi. The room was beautiful and always cleaned when we came back from the days activities. The bed was so comfortable and the shower was amazing as well ! Pool always cleaned and the breakfast was so pretty every morning. Affordable and a cute hotel !!! read more

See all

I'm absolutely in love with Elements! Upon check Estefania helped to check me in and provided great recommendations on where to eat and what to do. We talked a really long time and she was very helpful even with booking me a tour to Chichen Itza. The hotel is not close to the beach but they provide free bikes, you can catch a cab, or use the walking trail for ~30 minutes to walk to the beach. The rooms are really cute with a safe in each room. The pool and outdoor area is super cute and relaxing. Free breakfast is provided and it was nice. It wasn't a huge selection, but enough to hold you over until your next meal. I remember cereal, fresh fruits, varying fresh squeezed juices daily, eggs, ham, and waffles or pancakes daily. Compared to other reviewers pictures, Elements has been updated tremendously! It's very chic and beautiful now. For additional pictures I'd recommend looking in their website and TripAdvisor. Tulum is such a relaxing beach town and much calmer than Playa or Cancun and Elements is very tranquil offering a break from the city and beach life. Would def come back again. read more

Elements Hotel - Hotels Near Me - Tulum, ROO

See all

So this place is good: I won't lie. However, the lack of real sun bathing and a bar are truly what make this place not deserving of more than three stars. Cons: Insufficient sunlight. The sunbathing can only happen between 11am and 2pm or so. We were actually outside during that time span and I moved my chair to follow the sun. No bar. Super fail!! We've been to other properties and both have had bars, and it makes a HUGE DIFFERENCE in the experience. Shower. The half door is totally ineffective. It would work for a larger shower. I literally had to spend my shower time in the corner to prevent wetting up the bathroom floor. Pros: Breakfast. I think the breakfast is pretty decent. No real protein source, other than beans and eggs, but still sufficient. I'm from Texas, and we love meat (particularly beef), but I was fine without it, and so was my husband, who is Jamaican, and hates meals without meat. Beach. Very close to the road that leads to the beaches and "new Tulum". Bikes. Free bikes and plenty of them. This definitely a plus. Overall, the hotel is nice and the service is pretty good. The lack of sun and a bar are a HUGE let down, especially when there is a roof top set up perfectly for it. It's close to the main road, plus there are bikes, so don't let the distance from the "middle of Pueblo" dissuade you. read more

See all

A brand new boutique hotel finished in December 2016. It's in that middle area not downtown but not on the hotel row either. Therefore the prices are way cheaper for the same quality as the hotel row places. The area it is in is towards the jungle side of town so it's quiet and away from most tourists and locals alike. Front desk is super friendly and so is the overnight security guard. My only qualm maybe that the pipes are so new post construction that they carry mineral content that you need to make sure flushes through when showering. Otherwise not many better price performance values in the area read more

See all

This hotel is an entire scam. I booked through booking.com and was asked to pay an additional fee when checking in because "they didn't receive payment". I paid and when going to the rooms they were disgusting and moldy. There were no elevators in a 3 floor hotel. I was told I would have to pay a fee if towels got makeup or dirt on them. I have never heard of that at any hotel. I could not stay in these conditions and left to go to another hotel. Absolutely terrible. read more

See all

Not a true 4-star hotel but definitely a clean and well run modern boutique hotel. Lots of construction nearby but the staff do a great job keeping everything tidy. More geared towards couples. Complimentary breakfast was much better than expected! read more

All in all I would say that this is a great affordable hotel, reason for giving three stars is that we receive dirty bedsheets one day which is a huge CON. We didn't have dirty bedsheets every single day but this one day this was the case and it was very disgusting for us. The concierge is not available 24/7 so they were not able to change it for us when we noticed it at 11pm. I had to request security guard to bring us some extra sheets to put on top just to sleep for the night. It was our last night so we decided to not complain and make a big deal just to avoid any negativity on the last day. The best part about this hotel is that it is affordable and is very beautiful from the inside and out, appears to be very clean but when it comes to the softness of the towels in the bedsheets as well as the cleanliness of the sheets as I indicated, it needs more work on that. The hotel staff was very friendly and helpful going out of their way just to make things right for us and I'm sure that if they were available at night they would've remedy this situation as they were very professional and helpful. when other major problem was the tour. We booked a tour with the hotel for (iTours), Itours was very unprofessional; we had to wait almost 30 minutes for them to pick us up from the wrong location that they had indicated in the morning. The tour guide was constantly begging for us to buy things and making rude comments about how Americans are cheap. He was frequently making dirty jokes about sex, is not something you want to hear when you're with your family or kids. When we arrived to the town he kept pressuring us to buy things for the Mayans to help support the local economy, which we all would've loved to do but at the same time we are hard-working people just like Mexicans. Assume that all Americans and Europeans and travelers are full of money is very wrong, I have us work long hours shifts put ourselves through school and we save our money just to come enjoy our vacation and we do love to spend money when we can but to assume that we are being cheap because we don't want to buy some artifacts is not right it's a Mexican governments job to provide facilities and education and help for the Mayan communities. the food on the tour was very bad, the whole set up was very unprofessional and the cenote set up was rather disorganized. The tour guide took our photo without asking us and put our photos on a bottle of alcohol and demanded that we all buy it, on the tour. It was rather offensive because we never just for this alcohol and you cannot just put someone's photo on a bottle of alcohol there's many people in the world who don't drink because of religious reasons and this was not appropriate. I understand it was something that he wanted to do to generate some income for himself or for the Mayan communities which is great, he could've asked us first before putting our photo on the alcohol bottles. Nevertheless we did not pay for it and a lot of other people on the bus did not pay for it and they returned it to him so I'm sure that he remove those photos from the bottle I hope. Instead if he would have just printed our photos and put them in a small paper or cardboard frame, all would've probably bought it. The end of the tour, Enter a guide began a huge speech about how giving him a tip is it recommended because tips are too small and that we need to give him a gratitude, which basically means that he wanted a lot more money. He basically said that 100 pesos is nothing for a tour guide to survive and gave the whole speech again how Americans are cheap and how they provided such a great service for us and this and that they took care of us and watched over us as we slept on the bus; It was a very nasty type of guilt trip. professional people don't beg for tips, we were going to give him a tip anyways but when he said that 100 pesos is too small; then we don't know what type of tip he's expecting and how much money he's expecting because it seem that he was rather offended with taking any tips if it wasn't more money. Also we paid $75 each for this trip. We don't spend $75 just like it's nothing, as hard-working Americans we only go for vacation a few times a year and we don't need to hear negativity and guilt trips. I'm not sure if this information will ever get back to the tour guide but this is not the way to treat tourists. Not all Americans are rich just as much as not all Mexicans are poor. If you don't want stereotypes about your country then please don't create stereotypes about ours. read more

Elements Hotel - Dirty bed sheets that was placed by the maid when we arrived back to the hotel one of the days. - Hotels Near Me - Tulum, ROO

See all

My boyfriend and I stayed here during a 6 day trip to Tulum. We previously stayed on la playa (the beach) at Piedra Escondida but wanted to save some money and experience el Pueblo (the town) later in our trip and spent 2 nights here. This is conveniently located between the beach and the town. It is close to a 7-11, Pemex (my recommended stop for gas, ice, snacks, etc), and the best currency exchange we found in the area (just south of the hotel on the road to the beach). It was affordable at our booking, under $100 US at low season in early May. Check in was easy. The rooms are clean and very new. Bike rentals are free. Bikes looked in decent condition. Parking is available across the street and the front desk attendant said they had a security guard, although I never saw one. There is a pool, but as others have mentioned it is quite cold as it doesn't get much sun during the day. We both got in after a long day at Coba Ruinas and were grateful for the cool water, but many patrons just laid outside the pool to enjoy the view. Free breakfast is included. It wasn't bad, but of all the free breakfasts I had in Mexico it was the most underwhelming. Scrambled eggs, hash browns, retried beans, pancakes, yogurt, fresh fruit, toast, water and orange juice. It reminded me of the free breakfasts in America that are just meh. But it was free and it was fresh. 8am- 11am. AC works 24/7 which is a huge perk to what we had on the beach. It was also super cold and worked really well even though we were on the 2nd floor. No elevator, it's Mexico so no disappointment but good for others to know. They offered 2 free water bottles in our room, but never replenished them. Free water is available in the lobby. Shower was hot and probably the closest we had to "Fresh water" in tulum. Beach side is all salt water showers. There is construction happening behind the hotel that is not a part of the hotel. The hotel can't control it and it isn't their fault. Construction happened from maybe 7:30am until maybe 5pm. We were out all day adventuring so it wasn't an issue and I think the prices are reflective of the construction issue. The bed was really hard and the coverlet was pretty scratchy and kinda crap. Checkout was easy, but this is the only place we stayed that insisted on checking the room while we waited in the lobby before we departed. It was pretty quick and not a big issue, but just weird as I've never had a hotel do that. If you stay here, do check out Taco Honorio before 1pm. Best tacos we had in Tulum and in walking distance! read more

Perfect for people who need a little distance from the action. This picturesque hotel is well situated - close enough to bike to the beach(es), to walk to great restaurants and bars. Our room was spacious and clean, large bathroom, clean decor. Unfortunately, there was construction right behind our room during our stay but we were mainly out exploring so not a huge deal. Breakfast was a pleasant surprise - other reviews implied it was "continental" - I was happy with the quality and quantity of food served at breakfast considering it is not an all inclusive. Expect a good breakfast - solid variety of cut fruits (papaya, melon, watermelon, etc), toast (jam and butter available), made fresh scrambled eggs, refried beans, OJ, water, tea, coffee- the next day, there were waffles. There's also this delicious cake bread there served daily which is a must if you have a sweet tooth. BONUS: free bike rentals and beach towels, breakfast included, near supermarket and 7 eleven, close to almost everything, go-at-your-own-pace place. Walked from the grand CENOTE. Overall, it was a quaint hotel with everything you need for a pleasant stay read more

Elements Hotel - Room 304 - Hotels Near Me - Tulum, ROO

I scheduled this hotel on Expedia and thought it was a beautiful hotel to stay in for our 4 day trip to Tulum. I have never experienced such great service and how friendly this hotel is. I fell in love with the interior design and how clean it was! My boyfriend and I took advantage of the bikes, pool and breakfast, which was at the rooftop. The hotel is close to the ruins, downtown and the beach. It was an amazing experience and no wonder that place is 4.7/5. I give my experience a 5 star review. Just because the first night we came, the security guard helped us with our bags and gave us a fabulous hospitality. I would recommend Elements to anyone who would love to experience Tulum. I appreciate at the great service and hospitality. Now I'm heading home and wish I could enjoy more of Tulum, I will be coming back! Thanks again, Elements! read more

This hotel has fantastic service, not only is it clean, the service impeccable and I would highly highly recommend it

Can't say enough good about this place. Amazingly clean, perfect location, all brand new amentiries, shower pressure was great, FREE BIKES and FREE BREAKFAST (that really had a great spread!!!!) LOVED this place and would absolutely come back :) read more

The hotel was a hit and miss for us. A hit because the rooms are nicely decorated and clean and we had a poolside room. The downside is the hotel feels secluded from where everything is happening. We had to bike about 2 miles to get to downtown Tulum. I did like that the hotel provides free bikes for guests. Great place to stay if you want a quiet, secluded experience. Not if you want to be in the center of it all. read more