Had an amazing time staying at Mi Amor in mid December. We had a 5 night stay and the weather in…read moretulum was great but the plunge pool was very good at night. The concierge service was helpful they were able to call restaurant and cabs for us. The location of Mi Amor was also great, not that far from tulum ruins. We were also able to walk to the beach within 5 minutes. Food and service were excellent. We ate breakfast basically every morning at the hotel and we enjoyed everything from the pancakes, granola, oat, avocado toast, teas, and coffees. For lunch and dinner we ate at Mezzanine, casa Maria, and also went outside of the national park down by the hotel zone. The massage was great, we booked ahead of time for the couples massage and really liked it. Overall, we had an amazing experience at Mi Amor, we felt safe and enjoyed our time there.

Located farther north on playa paraiso - approx 3 miles from el centro tulum - this purposefully…read morereclusive jungle haven caters to couples and their blissfully romantic time. The concierge is wonderful and attention to detail too notch ... for example, every night, you'll find a complimentary thermos w/ sleepy time tea and truffles in your room, alongside a love note. Your room will be cleaned daily and even your iPhone cords will be beautifully folded up. I recommend getting a room closer to the ocean side as things can get load from main road. Enjoy the breakfast (and entire menu!) here as the food is best of all of tulum.

Well, when we arrived for check-in, everything seemed as expected. We were greeted and introduced…read moreto the concierge. We were given the information about the property and all the amenities as well as given a tour and then shown to our room, typically when you first arrive, they perform a greeting cleanse to, clear energy, set your vibe and give you a little taste of the beautiful Mayan cultural traditions. Unfortunately, when we were shown over to the location where they perform the energy cleanse no one was there so they said we'd have to come back the next day which never ended up happening. Finally, moments before we were checking out we asked if it was possible just to see what the experience was like before we left. That part was actually really good, especially after our experience staying here for six days, which will make sense by the end of this review. When we checked in, it was already dark out but the design and lighting as well as the bio inspired architecture which fuses art in nature was pretty cool to see. They only give you one key for your room for some odd reason, it was a little inconvenient because it meant that me and my wife had to be together at all moments and couldn't explore or do services separately without the hassle of having to meet up to share the key, or the other option is to go walk all the way to the front desk, which, although the walk is beautiful, the design of the floor is made out of a bunch of branches for the walkway and is very difficult to navigate, especially at night so walking turned out to be more of a hassle, but that's just me being nit-picky. The other option is you can reach out to your concierge and then they can send someone which means you're waiting sometimes 5 to 10 minutes, again very small minor inconveniences but nonetheless adds up when staying there for six days. It definitely has an effect on the overall appeal and serenity that one would expect from a place like this. The room itself had two very small shelf like closets definitely not enough hangers or space to accommodate both of our very limited wardrobe that we brought. I had to put 2 to 3 shirts on one hanger and hang the pants inside and that's literally all I brought other than T-shirts and socks and underwear and one pair of nice shoes I literally packed very minimal and still didn't have enough space... again very small inconvenience but nonetheless 20 different small inconveniences all fused together to make one kind of annoying overall experience. Now I can say that I have mixed feelings about the minimal electricity and necessity to use tea candles for our lighting, but I respect the sustainability aspect of it and it did make very nice environment and mood. The only downside is they tell you that you don't blow the candles out and you can leave them on overnight and we had one explode right next to our heads and over all of our bathroom essentials. The shower is right in the middle there's no protection for water so it gets all over the floor, I nearly slipped a few times because of it. Probably sounds nit picky, but these are things I believe make it or break it for places like this. We experienced some type of mishap daily. We ordered hot water and they brought a dirty used coffee pot. They left the dirty brush in the toilet area. Didn't pick it up until the following day. Asked us if we could place it outside the door. Took forever to bring blankets. They got maybe 8/10 requests wrong and charged us for some and denied that, so wasn't able to get a refund. wasn't much, but principally speaking it's horrible feeling in the midst of many things going wrong. Atmosphere - 90% (small weird sewage smell almost everywhere except the room) Vibe - 80% Cost - 75% should be more enjoyable for the price imo... i dont mind paying extra for experience when its on point Food - 60% (first meal, room-service, was incredible {and cost matched that} every other meal on property lacked in all ways except the sushi which we enjoyed as a snack before going to dinner off site. Really over priced in general but the experience and design makes it palatable. Service - 2 stars overall (except for our concierge who had to deal with her associates lack of professionalism and incredible number of mistakes made each day). Location/architecture,view - 100 (If it wasn't for the sound of the ocean slapping the rocks below our balcony and the sound of the waves soothing us at night, waking up to the most amazing view from bed facing the ocean and the sunrise and also the sunsets each night with a great breeze and insane temperatures than this trip would probably have been all bad. My suggestion. Book 1-2 nights for the location and view then find a better spot elsewhere.

Although I found the resort to be beautiful, the customer service was far below the level I expect…read morefrom a hotel of this price range (I paid $600+ for ocean front room/night). There are no concierge reliably onsite. You are given a WhatsApp number to text and sometimes they can be very slow to respond. First issue I ran into was the concierge's lack of punctuality and poor communication regarding bike rentals. She promised a bike at 8am but 15 mins before the agreed upon time texted me that she could not follow through. I agreed to wait until 10 but was delayed a second time until 11. The second delay was not even communicated to me without my prompting. See chat screenshots. The main issue was my balcony was flooded by careless guests upstairs who left their outdoor tub running (see pic). I was splashed and had to change. My phone also got wet and I could not charge it for the rest of the night until it dried. I could have had other valuables such as electronics out that could have been irreparably damaged and I could not use either loungers, which were soaking wet for the rest of the day/night. The water ran for 10 mins before hotel staff could stop it. No one came to clean my balcony. However, most disappointing was the concierge's refusal to take accountability for the incident (again, see screenshots). I would have been happy with a complementary margarita but instead was completely dismissed. I asked to speak to a manager on site and was told there were none. I asked for an email address or phone number and was given only the reservation email address. I detailed my experience in an email and waited 2 weeks before righting this review. No one replied. It is my experience that guests' conduct at the hotel is within the control and part of the hotel's responsibility and that top tier hospitality establishments, which I had assumed Azulik to be, value customer satisfaction and have accountability. I was sadly wrong.

You HAVE to come to Ahau. The watermelon margarita, Mojito, are really really good. The food?…read moreMmm-mmm delicious. Great music great service. Sergio and his colleagues are very courteous and professional. The music was chill. Excellent vibes. Had to come back and amend the post for we returned to try their breakfast. Sergio remembered our names and sat us right away. We tried the pancake plate which came with a side of ice cream. Tasted very natural and coconut flavored. Mind you I don't eat ice cream. This one is a must try. I got huevos rancheros and my wife got huevos con papas. Our party also got the enchiladas breakfast. Everyone really enjoyed their meal. Check out the pics.

My husband and I came yesterday to the beach at Ahau Tulum. the service (CARLOS) was…read moreoutstanding!!!!! we first thought the place was a bit pricey, however we didn't realize how amazing of a time we would have. Again, SERVICE was like no other. We spent the most lazy, amazing day, being served by a WONDERFUL waiter, the drinks were delicious, the food well crafted and the view of the beach like no other. the beach is clean, the atmosphere peaceful and the beach chairs and bed so comfortable. Today, we are back for DAY TWO! Carlos is our server again. This place is a hidden jewel in Tulum. We are planning on spending a few days in this beautiful place next time we are in Tulum.

We loved our stay at Zamas. It was the perfect get away for peace and relaxation. A lovely bungalow…read moresteps away from the ocean. The staff was incredible and helpful. The restaurant was excellent and frankly, if you want quiet and beauty, you don't need to leave the premises. We want to go back here someday!

What an awesome way to watch the sunset and have the fish cooked that we caught ourselves…read more Absolutely the spot to go to after deep sea fishing with Mexidivers. They only charged us $250 per plate (tacos, ceviche and grilled fish) for cooking up a delicious plate of fish. Drinks were great too because it was happy hour.

I had my complimentary spa at Maya ubud and Nurmina was my massager and she was really good and…read moremake my body very relaxed and overall was a great experience and very clean environment

We went to Akna beach restaurant which is made inside the resort I believe and this place had…read moreamazing ocean views! Since it's a beach restaurant it's on sand and it's relaxing. The ambiance is stunning and relaxing - beach casual 10/10 We ordered fish ceviche and shrimp tacos with complimentary chips and salsa. Everything was refreshing and delicious! 10/10 The service was good but a bit slow and the bathrooms were clean there's a separate hand washing sink with a hand cream just outside the bathrooms. Very relaxing experience! There's parking inside too!

Please DON'T come for peaceful romantic honeymoon. No sleep no peace no rest paid money for…read morehorrible memories of my honeymoon, so tired Cried myself to sleep. Encantada ruined my honeymoon in our opinion save yourself, the hurt and disappointment and terrible memories don't do it

We loved staying here. The views were phenomenal and the food was five star quality. We had a…read morewonderful time and loved celebrating my partner's birthday here. I set up a private dinner for him and we had our own personal waiter. The only downside was that the AC wasn't very powerful, and it couldn't keep up with the humidity of Tulum, so it was hard to rest at night and keep cool. I would suggest adding a secondary AC unit to each room. Other than that, the service was excellent and we loved how private it was.

Our first night in tulum we had dinner at Mezzanine and we stayed at Mi amor. Our hotel gave us 2…read moredrink vouchers and we were able to order any drinks. For food we ordered pad thai and drunk noodle medium spicy which was very spicy. We had a great time, took pictures by the swing they had and walked by the beach through the entrance at Mezzanine

This review is only for the restaurant/bar that's accessible via the public beach. It's one of my…read morefavorite places to visit when in the area. In addition to the lovely view, the staff is always friendly and welcoming. They also have the best Happy Hour in my opinion as the drinks are quality beverages. It's buy one, get one on margaritas, frozen and on the rocks and they're good both ways.

Pure magic! We stayed for a week in February and it's technically the off-season which meant fewer…read morepeople, a wide-open beach, and perfect weather. Everything felt calm, spacious, and unhurried. We booked the Sea View Ground Floor Suite with Plunge Pool and it was gorgeous. The room had a king bed, two twin pullouts, a small dining table, and a bright, spa-like bathroom with 2 rain showers, dual sinks, and a separate toilet room. The private deck and plunge pool faced the ocean and beach with an unobstructed sunrise view. If we wanted it heated like a hot tub, we'd message the concierge on WhatsApp and they'd turn it on almost instantly. Service was thoughtful and seamless. Check-in was easy, communication was clear, and every night we received pastries and a thermos of tea in different flavors like lemongrass and hibiscus as a surprise treat. On arrival, the adults were welcomed with margaritas and our kids with pineapple juice. Housekeeping was meticulous, right down to straightening our shoes. Beach towels and cover ups were in the room and beachside food and drink service made it easy to spend all day by the ocean. The hotel is small (about 49 rooms) so the beach never felt crowded and there was always space to relax without competing for loungers. We were traveling with family (both of my brothers and their families), and the staff made a real effort to place rooms near each other, which made the experience even more special. Luxurious, relaxed, and genuinely welcoming. NOTES/TIPS: **Book early if you want a specific room type. We booked about four months out and availability was already limited. **They're strict about room occupancy limits. If you have more than 4 in your family, a second room is required. **If you don't want to rent a car or get a taxi, the hotel can arrange round-trip airport transportation for $400 plus tip. **Checkout is at noon. Staff will check the room for any left-behind items and the front desk can hold your luggage if you want to stay and enjoy the property longer.

Perfect beachside setting in Tulum. Convenient parking available for our rental car. Staff were…read morevery attentive. Room (#26) was comfy and had an amazing view of the beach. Very quiet location - except for the one night there was salsa dancing and a band. However as promised they ended by 11 and it was fun to have that entertainment right there. It was our first visit to Tulum so we were also super happy with WHERE this is in relation to shops and restaurants. We really had a great walk either way on the beach to experience other places during the day, and in the evening we were close enough to walk to many places for food or cocktails. Loved the amenities at the hotel- 2 bars, restaurant with delicious food, in room pour-over coffee set up, safe, fridge, safe drinking water. Would recommend La Zebra!

Can't say enough about our stay here over Christmas with friends and family. First off, Service -…read morethis was actually one of the more affordable beach zone hotels, but compared to the other Colibri hotels we visited, the service here was better and exemplary. In particular, the front desk person Gilberto was such a star, functioning like a personal concierge during our entire stay. He catered to our every need, going above and beyond, even walking out to the street to talk to taxis for us. As a small business owner, I know good employees, and Gilberto is an MVP, but the entire staff was terrific and reflected the same attention to hospitality and detail that rivals what we experienced in fine hotels in Thailand. The hotel property is quaint, with all units facing the beach. This hotel is on a secluded stretch of the hotel zone, so you do have to walk about 10-15 minutes to get to other hotels, shopping, and restaurant, if you don't want to pay for the pricey taxi's in the area. Of course, there are pluses and minuses with this, but we were ok with it, and enjoyed the quiet non-party atmosphere. The beachfront is a little inlet bay and there is a beautiful sand beach, but there are alot of rocks in the water, so it doesn't make for good swimming, but if you walk down the beach to the right about 5 minutes you get to a really nice swimming beach that stretches for miles and was as good or better than Playa Paraiso. Also on one side of the inlet is a mound of volcanic rock that was popular for viewing sunrises and sunsets. Food here was really good. We ate included breakfast every morning, and had a lunch and dinner here. You can ask them to prepare even off menu items, like whole fried fish at the best price I could find anywhere in Tulum. Octopus was a standout too. Cocktails were average for Tulum's high cocktail standards. There were nice touches like fresh coffee brought to your room every single morning, and tea and chocolates waiting in your room every morning. Total surprise was a gift addressed to every member of our party under the lobby tree on Christmas morning. The gifts weren't of the dollar store variety either. They were quite nice arts and crafts. Never had a hotel do this for us in our lives. If you're looking for a quiet hotel for the family with impeccable service, El Pez is for you.

Have nothing but good things to say about this place! Beautiful hotel! Room is right on sand…read moreoverlooking the water! There's a hammock in place to see the ocean. Breakfast was included to us- fresh juice, coffee and a main meal which was good! Staff is incredibly kind and welcoming. Small touches like hot tea brought to your room at night and they set up an essential oil diffuser, complementary cocktail when you arrive and coffee on the front porch in the morning. Wonderful Experience :)