Oh man this place. Went in because my check engine light came on, and I saw the sign on the glass that says they'd check it for free.
So I walk in, and it's about seven, and dark out. I had no idea, but I suppose it only makes sense that employees can't do this when it's dark. I did not know that when I walked up to the employee behind the counter, who as soon as I get "... check engine light" out, he snaps about how it's dark and there's no way he's going out there.
Then proceeds to just stare at me. So I then ask him an half answered question about something else, and leave saying I'll come back when it's light out.
Cut to the next morning. It's about 9:15am when I go inside. Same two employees (the other just messed around in the back and only came out to answer a quarter of my half answered question). Snappy McScared of the dark was putting up displays outside, and the other guy was helping a customer. Snappy didn't acknowledge I was there, as I waited for about 10 minutes, no big deal at all, I'm an adult. Once the other customer was gone I told the guy behind the counter that my light came on and if they'd look at it.
The guy just sorta looks at me, and then towards outside and said that Snappy's outside and that he's the only one in-store, so I'd have to wait a few minutes. I said that would be okay, so I perused the aisles looking at car crap, and as I'm doing this, the guy walks outside, and tells me he's doing so to check on something.
That something was not my engine light.
So after a few more minutes I hear conversation, and perk up and hear "well, we've gotta check that young man's check engine light" followed by a deep sign, and me walking up to the counter to see what's the deal. They complain that it's wet and cold outside. Yep. It's Washington. In March.
Finally, they get to asking what kind of car i have, which I went over the night before, and was the only car in the parking lot, parked right in front of the doors, that they've both walked past many times.
"A '95 Volkswagen Golf."
"What year?"
Then they say, "oh no, that's OBD1, and we can only do OBD2. What kind do you have?"
I say that I don't know, because I don't. They then talk about computers and that my car is too old to be read and to go to a mechanic.
They didn't even open the doors to go look at my car.
I go home, research where the computer plug is. I found it, and it's an OBD2.
If these employees gave a damn about the people they're serving, giving them the time of day, and doing the things that are plastered on your windows in huge letters would probably be something that happens.
These employees concept of customer service is nothing but the punchline of a joke I'm not listening to anymore. Screw this place. read more