Asher and Jack were both the best EVER. I went in the store on Broadway to see if they were able to…read moreboost cars that may need jump starts. After checking out my vehicle I found out that that I needed AAA but then my cell phone died. Asher offered to call AAA for me and he went through all of the prompts for me.These two young men were very helpful, polite and patient with a senior citizen like myself. Then another co-worker who was off duty stopped by the store and was kind enough to offer to give me a jump start and he gave me his time and assistance. All of this took some time and it was a bit chilly outside in the cold but all three of them were still very polite and professional. At the end of the day I was very thankful for all of their help and and support and they made what could have been a very terrible experience a little easier and I felt very much at ease with the how things turned out. The world could use many more people just like you to make life a better place and you could teach people how to treat others who are having a rough day. Please give these three a raise, they really deserve it. Thank you. Best regards, Tracy Williams. Everett, Wa

Elsbeth was so helpful. Checked my battery and alternator voltage. Gave me a lot of helpful advice…read moreabout my car. I really appreciate it. Thank you so much.

Extremely rude to customers. Asked for a product and the store associate got angry and aggressive…read morewith me after I told him I need a different one because that one isn't going to work. Advanced auto is down the street

One of the good old school parts houses where the guys behind the counter know about parts.read more

Good selection and clean store…read more This store is not considered to be in the best part of town. They had what I needed to complete my project. Employees were very polite and they give military discounts. It is a quick in and out to finish some projects.

Huge shoutout to Isaac and Sara at the Broadway AutoZone! My turn signal bulb was completely stuck…read moreinside the plastic housing, and I was about ready to pay someone just to get it out. Isaac came out to help and didn't give up -- he kept trying over and over until he finally got it loose using his claw tool. He's the man! Big thanks to Sara as well she let me exchange the bulb I had bought earlier even without a receipt. That kind of customer service is rare these days. Seriously, best team ever -- super friendly, patient, and helpful. Broadway AutoZone has my business for life.

My card was stolen. I went to the store and said that I had a credit balance but my card had been…read morestolen. They said they couldn't help me with that in the Everett, WA store, and that without the card I couldn't access my credit balance by any other means. They gave me a new card and said to register it online. I've attempted to register the new card, which I've had now for a couple of weeks, and the website says my "membership can't be verified." I signed up for a new account on Autozone.com but there was no place to add my new card number. Apparently the Autozone.com user account and the Autozonerewards user account are two different things? I'm through with Autozone. I hate this sort of runaround! The IRS is easier and simpler to deal with than Autozone's loyalty program. PS: I attempted to enter this comment on their website when cancelling my autozone.com account to clue them in. The site gave an error and said "please enter a valid reason for cancelling your account." I cut the text out and replaced it with "you suck" and it that was apparently acceptable. They must be used to that remark, but aren't capable of receiving constructive criticism. Go to a real auto parts store that doesn't have this mickey mouse gimmick of a "rewards" program.

Store members really helped me out in returning something my hubby gave me a lot of crap for -wish…read moreI would have gotten the name of the girl with curly brown hair who said she operated things in the back :) She went above and beyond I really appreciate it :)

I'm on edge with these guys... I've sent people here for parts and have had a lot of mixed feedback…read moreafter buying their parts. My personal experience was good with a headlight I needed for a car but horrible with a transmission... Long story short: I bought a 4l60e GM transmission for a customer's van that was missing all but 3 pan bolts and someone had broke off the filter screen. The transmission didn't work after installing the unit and filling it with fluid. After bringing it back to them they dropped it off at a transmission shop and the only thing they could come up with is that I installed the wrong filter kit. When I talked to the manager about the inspection the guy told me that I was going to be responsible for paying for the inspection. Last thing that happened was when dropping the transmission core off with them it took a good 45 minutes to get one of the staff off their ass to come out and fetch it from the back of my truck. They then took another hour to get me my core refund which they first tried to refund me in credit. Seth's final thoughts: Don't remove crucial pieces from parts you sell if you don't want to pay for an inspection later; only to reveal you shouldn't have removed it in the first place.

Read some reviews. I paid over the phn. One person said don't pay over the phn! I pray it's the…read moreright rim. Cause this really far for me to travel. Thought it was in Kent. Now I see it's past Shelton wa. Can I get a refund if I can't get that far? Signed disabled elder

Excellent service and good auto parts store. I usually recycle my oil here. The guys here are very…read morehelpful. Highly recommended.

absolute hot dog water customer service. homeboys never replaced a battery in his life. they don't…read morehave a working wrench set to take off the leads lmaoooo. lil bro said well sorry that's our price but auto zone will probably be cheaper. crazy because the slogan on the back wall says "better parts....better prices everyday"

Paint was mixed just minutes after I spoke with Conrad about a phone order which allowed me to take…read moreadvantage of their weekly delivery schedule that very same day. That saved me a 60 mile round trip and was able to paint first thing the following morning. Great experience!

Super helpful and knowledgeable staff. Quality products and helpful advice. Stay local, buy local,…read moreshop local!!!

Overall good experience. Fair pricing and friendly service…read more I have purchased a hood for my Mazda6. Jim (owner) was friendly & helpful. Why not 5starts? I drove 2.5 hours in traffic one way to purchase a drivers seat . (no seat :( ) Jim was not able to find the seat in hes yard. (despite the seat been listed online) Overall good experience. Fair pricing and friendly service. CONS: I HIGHLY RECOMMEND: MAKE SURE THEY HAVE THE PARTS YOU NEED OTHERWISE YOU WILL WASTE YOUR TIME! (some parts listed online and mite not be there ones you get there)

I never thought i would find parts for my 85 Mazda until a friend recommended me here, the staff…read morewas very friendly, helpful and got me my parts right away at a great price!

1st time stopping by and I asked if they had any fastener for a license plate for my vehicle. The…read moreresponse? "I don't knowwwwww. That's all we got (points at the wall). I proceed to ask, "ok, do you guys have a 1/4-20 screw or an M6 bolt?" The response again "I don't knowwwwww. Why don't you come back here and take a look?" I proceed to follow but stopped where it looks like only employees can go. The lady proceeds to head to the back as I waited. Then I hear "well the guy is supposed to come back with me, blah blah blah". I'm not sure if she's just having a bad day or what but, I recommend you find a different job. This job requires customer service (which you lack) and the knowledge of at least what the store sale and general automotive stuff. I'm not surprised about the other reviews 3 stars and lower.

Dude just hung up on me once I started asking if they had a part in stock. Guess he couldn't be…read moref*cked to look lmao