I don't leave a 1 star review frequently, but this place is LITERALLY a scam. Absolutely unprofessional. I called ahead to ask if they could press a wheel bearing if I brought in just the hub, and the woman on the phone (Mel, Stef, something like that) told me yes, no problem, and that it could be done by the end of the next day. I made it clear it was urgent. I drop it off and suddenly she's not sure if they can do it, because she doesn't know enough about the process and people who know weren't there since it was late? I don't hear back the next day, so I call them around 4PM, only to find out they hadn't even touched it yet. Then she hits me with a $250 quote to press in a bearing on a loose hub. I'm a former master-certified mechanic with 8 years in dealership service. That job is a $40-50 job max. There's no excuse for that number except price-gouging someone who doesn't know better. I immediately picked it up and took it to B-Line Automotive, two minutes away. They did the job same day, on time, and charged me THIRTY DOLLARS. No stress, no confusion. The woman at Firestone seemed totally overwhelmed every time I spoke with her. This location clearly lacks competent staffing. Either you have a press or you don't--there's no mystery here. I'll never bring anything back to this Firestone again. Total waste of time and trust. Pictures showing me going to firestone, then B-Line. And my receipt from B-Line for $30. read more

Firestone Complete Auto Care - Leaving Firestone and going to B-Line - Auto Repair Near Me - Everett, Washington

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I brought my vehicle in because my front left tire wasn't holding air after a patch job at Les Schwab because I had a slow leak. Come to find out this morning. My tire was really low again. I tried putting air in it and I could hear the air coming out somewhere so I ended up taking it to Firestone And they showed me my tire had a huge tear in the side on the seal bead because the Les Schwab tech stretched it or tore it and didn't make mention of it. The tech at Firestone is awesome for finding that and I wanna make mention Mike at the front counter Was very knowledgeable. Helpful in getting the job done correctly. He had a good sense of humor and was funny and I highly recommend Firestone for your mechanic work. read more

Firestone Complete Auto Care - This is what Les Schwab did to my tire that Firestone had to replace thank you to the staff at Firestone - Auto Repair Near Me - Everett, Washington

Sandy is the alignment expert. AND she stayed a little late to make sure my car was just right. Give her a raise guys. read more

Firestone Complete Auto Care - My car on the alignment rack. All done and all numbers matching. absolutely phenomenal Sandy! - Auto Repair Near Me - Everett, Washington

Simple headlight bulb replace resulted in: Pure Incompetence, Zero Communication -- Firestone Wasted My Time and Tried to Overcharge I made an appointment at Firestone to replace a low beam headlight on my 2013 Jetta SportWagen TDI. I was quoted around $20 for the bulb, and expected straightforward labor -- nothing unreasonable. I understand that some headlight replacements can be more involved, and I was open to that possibility. But what followed was a complete waste of time. They had my car for over an hour and 15 minutes before finally telling me they had to remove the bumper just to figure out which bulb the car needed. Not once did they engage me as the customer. No one asked if I knew the bulb type (I do -- it's H7). They didn't pull the VIN. They didn't even check the easily accessible passenger-side bulb to confirm. These are basic, common-sense steps that were totally skipped. Instead, they dismantled the car, wasted my time, and then quoted me $90 before tax for a simple headlight replacement -- over 4x the original estimate, without any explanation of the added cost. For comparison, my local VW dealership replaced the same bulb with an OEM part, labor, and tax for $60 total, done in under 30 minutes -- without pulling the bumper off. Of course I declined Firestone's service. The lack of communication, basic diagnostic skill, and outrageous pricing left me with zero confidence in their shop. This entire situation could have been avoided with a quick check or a single question. Firestone failed on customer service, time management, and basic mechanical competence. I won't be returning. read more

Called for tire repair. Screw in tire. Says 2 tire repairs ahead of you. Shouldnt take long. One hour passes. I say been here an hour. Am i going to be here till 5pm close? No ill get someone on it right away. Takes my tire away. I wait another hour. Ask again. Am i going to be here till 5pm close. No almost done. Calls me half hour later. Tires done. Come into get it. Oh sorry mix up. Give us five more minutes. So after almost 3 hours i finally get my tire back. Hour before they close. To top it off i even tipped them in advance. Yes tipped them. Still over 3hrs for repairing screw in tire. My family said dont go there. They have no respect for peoples time. They were right. Also there are three guys sitting at desk just talking to each other. I guess they cant repair a tire? Only come here has a last resort or if you have all the time in the world to waste read more

Made a 2pm appointment today for a brake check and now 2hours later still waiting for them to even look at it. Way too many appointments for not having enough people working. So don't even bother to make any appointments waste of time!!! read more

Got my Car Repair Work done recently at this store and they did an Awesome Job. It was the Car Brakes and Rotor replacement. Michael, the Store Manager at this store was very communicative and clearly outlined the timelines and what/ how they are going to perform the repair and also kept me posted as it reached to the Jobs completion. I have been going to Firestone store for some time, as I lived across multiple states and really like their chain. Two thumbs up for the Management of this store. Appreciated!! read more

Had an ongoing issue with my Lexus GS steering and my suspension that other shops could not resolve. Preston was incredibly helpful in resolving all of my issues within a couple of hours. Very courteous, knowledgeable, and straight forward. The best experience I've had dealing with an auto shop. read more

They did the work right and there was nothing extra, but the final charge was 50% higher than the estimate without explanation . . . They said over the phone that it was a slow day, but it was busy and I had to wait. Just, don't trust what they say on the phone. read more

I have used Firestone for over 13.5 years. This place was extremely fast and honest. They completed my tire change, replaced my sparks, alignment, and maintenance within 3 hours! The lobby is small but there is a coffee shop, fast food restaurant, and grocery store across the street to wait for your vehicle. read more

This is my favorite Firestone location, the guys that work here are so nice and willing to help. As a woman i feel respected when i come into this auto shop. The location is pretty convenient with food and other stores within walking distance if you have a long wait. read more

Made an appointment for 11am, simple inspection to see if anything was wrong. 4pm rolls around, I call in because I've received no information just to be told that they 'haven't started on my car yet, but they will soon.' I call back at 6pm (store closes at 7pm) because I need my car for the weekend, only to not be answered. So I head back to the store and asked in person. My car didn't get inspected at its appointed time, it did not get inspected at all. It was supposedly on the docket to be worked on next, at 6:30 pm (30 mins to close). I instead requested my keys back and when returning with them, attempted to give excuses like 'low manpower' and that someone had a 'bad back'. I'm sorry for the issues that you have, but if there is an appointment, perhaps what 'little manpower' you have should be working on the appointments in place already. read more

The staff here are very friendly and extremely helpful. I was having some car trouble on a Sunday and they were kind and determined ; especially James who's extra effort to diagnose the issue was impressive. I highly recommend this shop. read more

Brought in a new set of rims and tires and they were great! Not a mark on them! Super friendly, felt very well taken care of. Appreciate your work James! read more

The staff is always friendly and to the point in getting things taken care of. I'm always in and out and it's nice when the kids can watch what's going on from inside the car. Prices are fair and I never feel pressured to get "the most expensive" option. Oil changes, and inflating my tires, thanks Firestone! read more

Our car's check engine light came on Rough idle, shaking. 2013 Elantra. Read the codes- didnt pop up anything I could easily fix. Started calling around. The first two on my list, Emily's and Fast Eddie's were both booked a little too far out. I hate shopping for a reliable car repair place Not going to try Craigslist...did that a while back and it was a disaster. Searched on Yelp and came across this place. Couldn't visually place it but I knew it had to be real close. The few other places I looked at on Yelp had a much lower rating. Called and got through to real person. Counter Person described the process and he was very easy to talk to. Shop was clean and not cluttered. Left my car and they called me a few hours later. Easy to understand great communicator. Some up selling but soft so I didn't mind it. Drove home.. car runs great. I think I've found my new place for auto repairs. read more

On 9/06/2024 my car was towed to this Firestone shop on Center Rd in Everett. Michael, the Service Manager promised to take care of what Firestone in Mill Creek failed to do. Mill Creek Firestone changed my oil BUT DID NOT TIGHTEN THE OIL FILTER!!! Because of this, it was discovered there was no oil on the dipstick, the oil filter was loose and my motor sounded like a diesel, which it is not! True to his word, Michael has addressed the situation and is monitoring the operation of my car. I would like to hear from a Firestone rep. How could this happen? An oil change should NOT lead to the possibility of a ruined motor!!! read more

Came in for their life time alignment on my 2017 Subaru legacy and they were able to get it done in a timely manner. Preston was very informative and thorough with the alignment results and inspection. I will definitely be returning to this Firestone location as their service has been exceptional and they got my problem solved quickly. read more

Another case of over charging for what the real problem is. I have to quit using Firestone read more

Pretty disappointed with them telling me it was one thing charging over $300 and then less then 2 days later the thing they "fixed" was broken again. I was driving from Alaska to Utah and my car kept dying every three hours I went in and the said i needed a new positive cable but because it was a ford they would have to order a special part. Okay, cool lets get it done. When arriving to Utah 17 hours later the same thing kept happening, I called up a mechanic to come help me and the came and told me my positive cable wasn't the issue my fuse that connectes my started to my battery is cracked and not pushing the current through it. I bought a new fuse for $2.55 cents and haven't had a single problem with my car since. On a good note though the front desk gentle men was amazing, and was willing to call my father (in AK) instead of asking me question because im a 20 y/o Female who wasnt sure what he was talking about. read more

Worst customer service I never had. tdon't ever come into this shop. you gonna wait forever.

If you want to get all 4 of your rims scratched/ damaged this is the place to go. Went to get my tires changed and got my car back with damage on all four wheels. Definitely never using Firestone again. read more

This place is amazing and very fair, I've been taking some of my cars here for almost a decade. The new manager Michael is an amazing person. He drove all the way to Bellingham and back to pick up some Firestone all seasons for my 14 Silverado. Highly recommend read more

I brought in a used 2001 Subaru for a pre purchase inspection. Firestone was so reasonably priced, and I've taken my old ford escape to another location and was happy with the service. The employees at this location were awesome! Preston was so helpful, and when asked recommended some car lots near by I can check out. 10/10 service and pricing! read more

My wife went in to repair a punctured tire. They said it would take 2hours so she had a friend pick her up to do errands. They couldn't find the key for the lug nut so they somehow forced it off and ruined it. Then they sent my wife home with the wheel missing a lug nut and told her "it's totally safe, it was just decorative". Which is a total lie. It's not safe and definitely not decorative. They sent her to drive on the freeway from Everett back to Seattle like that. Crazy. Now I can't even put it back on because whatever they did to get it or deformed the nut so the key won't work. If they're going to send people off with a tire not fully bolted down how are people supposed to trust them with their brakes? read more

I've come to this location twice now and each time I am met with easy going and respectful people. I have bad car repair anxiety as I've been scammed or taken advantage of. But I rest easy going here knowing the team will always go above and beyond. This time my brake system needed repairing..an over $1300 ticket for my rusting 2010 Prius. PLUS having to take time off work. But technician Michael Shrum stayed to get it fixed-they value your time and money and for that they will have my business as long as I live in the area. read more

My low tire pressure light came on, when I took it to Firestone they checked my tires, said they couldn't fix it, (22.00 if they could)and told me I HAD to buy 4 new tires. $755.00. Took it to Les Schwab, there was a nail in the tire, they fixed it FOR FREE, and I'm on my way. What a scam Firestone! read more

So I've generally had good luck with Firestone but this location is just awful. The staff doesn't pay attention when you tell them what you need (replaced the wrong tire, tested battery instead of replacing etc etc) then gets confrontational when you point out their error. It's just not worth dealing with these people, go somewhere else! read more

Called to get help with some tire work. They got me in on a Saturday, and everything done in two hours. This is my second time using them and I have had great service from a friendly crew each time. Way to go! read more

I took my 2008 hummer h3 into your Marysville Washington branch ( Address: 17305 27th Ave NE, Marysville, WA 98271 ) for a coolant system check and repair on April 24th, 2024. Due to the parts needed my vehicle was at your shop until May 3rd, 2024. Upon getting my vehicle back, I didn't even make it home before my vehicle started overheating again and a new issue of the engine shutting down began. Upon pulling over, my husband and I pulled over and called the shop, in which the shop towed it back, said we now needed a new radiator, which was what they said was the cause for it still overheating. Therefore, we agreed to have that replaced as well. We got my vehicle back a few days later, May 5th, 2024, in which my vehicle still had an overheating issue. At that point I ended up in a disagreement with one of your employees because I asked what it was going to cost us to get it fixed as we had already put quite a bit of money into my vehicle without it being fixed and the shop telling us more things were wrong. Yet my vehicle's main issue was not fixed after bringing it back twice with the same overheating issue and a new stalling issue appearing. The guys were just trying to get more money out of us. They then said that the vehicle needed a heavier weight oil to run smoothly with the number of miles and the type of vehicle it was even though it only has 158000 miles on it. After getting the Hummer back in our possession we didn't have issues with the vehicle until recently when the weather started warming up. If the ambient temperature outside the vehicle is above 70 degrees and the vehicle is sitting at idle the engine will start to get warm and shut down. This is an auto shut off feature within the engine to prevent overheating. Upon speaking to other mechanics in regards and checking the parts put into my vehicle based off the invoices received, the wrong rated thermostat was put in. 08 Hummer thermostats have a start to open temperature of 187, where the one installed on my vehicle is a start to open temperature at 192, which seems to be the cause of the current issue. Your shop is telling me they will only do an engine rebuild, which is not the cause of the issue and seems to be going overboard as they have already replaced the entire cooling system and radiator, doing entire engine rebuild seems to be overkill because they utilized the wrong part. read more

Awesome, immediate service. Had no spare tire and had to rush to 1 of the few open tire shops on a Sunday. The team was able to squeeze me in for service though the schedule was full and got back on the road for a very fair price. read more

needed patch or tire change main person in charge was very rudesnd would not accommodate such services for day. person in charge that day should be fired. read more

Came here & bought a car battery. I was impressed with how courteous & friendly the staff are at this location and when I met the manager, I could see why - he was awesome! He was helpful, professional and very knowledgeable. Wish more auto service centers were as great as this one!! read more

I typically don't write a review but I will be looking into filing charges against this location. I came in for a flat in the front driver side. I had the two front tires replaced. Little did I know they swapped my back tires as well. This is not an issue since most places rotate the tires for customers to help with tire performance. The issue is the negligent of the person who did this because the person had the tire directional on incorrectly. This caused my car to skid in the rain and almost caused an accident. Mind that the paperwork I got after the service from this place say my back tires were still in good condition and the treads on the tires were still good. I wouldn't know this until I took my car into another shop to have them take a look at the car. The reckless negligent of this place could have caused a fatal accident so just beware. read more

I would like to thank Tyler the store manager for being professional during a phone can from a cranky customer. I was in for an oil change and came from Sedro Wooley last month. I came here because of their courtesy and i trust them. Sue Schorr read more

After coming here for at least 6 years or so...The best thing i can say is ALWAYS take pictures of everything they work on, as well as your tires, so that way if something goes wrong you can hold them liable for the damage any of their mistakes cause. And DON'T use the website to schedule ANYTHING....as it will be "your problem that you used it " and you will be wasting your time as they dont actually schedule by it. If they do make a mistake, and you have to tow it back there. STAY THERE UNTIL ITS LOOKED AT IN FRONT OF YOU.....or they will fix it, and then be able to tell you "nothing was wrong, just this little thing was off and thats all, we fixed it and you good" making themselves not responsible for the rest of your systems components, that they may have been damaged due to their hurried schedules or mistakes. Ive been coming here for years....but now i am seeing the over all attitude of what happens when you get a lifetime alignment..at least the one in Everett....they treat you like your a freeloader something. These days I'd have to say use the Everett location with caution and document EVERYTHING with pictures that you can. If you are able.. id say mark all adjustments with a paint pen to see any potential movements if they work on your steering. When the job is easy..or actually done correctly at this place, you're good. But if they do mess up...it's YOUR problem...no matter what happened...even if your alignment goes out on freeway at full speed due to their own fault.....they will not accept any responsibility for tearing up your tires or damaging any components. Accidents happen...its ok...i get it...but so do consequences. I will forever be prepared and will document all future dealings when i have them honor the lifetime alignments i paid for, thats for sure. read more

super helpful fixing my tire and replacing a head light..fast service too the guy at the front desk was very courteous

Been coming here for 5 years now and 5 different cars. Brought my car here the first time because it Was close to my home. Satisfied with the work and specially the customer service. After moving 3 years ago and few other repair shop between my new home and the shop I continue to come here. Never met a group of guys that are honest and knowledgeable. Yesterday I brought my car here for not having heat and they fixed the problem without up-selling me to a repair not needed. Thanks Tyler and crew. read more

Sent here by the Mill Creek shop cause they can take lowered cars and most other firestones can't. Anyways, they did my oil change and an alignment in reasonable time. My steering wheel was still slightly crooked so I took it back for them to redo the alignment, I was expecting having to pay but they did it for free! (About a week from the service) I will continue trusting these guys with my car. Update on the review, Tyler and I had a miscommunication with my alignment, long story short I brought it back the same day and he took care of me free of charge! Technically was my fault with the communication aspect but the fact he took me back and re-did everything was awesome! read more

Don't buy tires here. I purchased 4 new tires in 2017. Since then I've been back over a dozen times because my tires keep going flat. Each time I hear "oh the bead didn't set right, it's good now!" Then a week later the tire starts slowly going flat. They went as far to blame my wheel one time, replaced the wheel. Same tire is going flat. 3 of my tires have slow leaks and every time I bring it back it's the same old "the bead needed re set" story. I'll keep bringing it back because they warranty this slop, but I promise my next tire purchase won't be from them. read more