$600 would have been an abnormally high price for a serpentine belt and tensioner replacement... ONB charged me $1,000! On a separate occasion they misdiagnosed on a problem on my SUV where they wanted $6,000 for a repair I didn't need. I really wanted to like this shop as some of my friends had recommended, but I won't be coming back. read more

We were in a pinch, as our water pump needed to be replaced before a coming road trip. Our regular mechanic could not fit us in, but he recommended ONB, who was able to get us in that day (mid-July of 2026). ONB staff were very courteous and helpful, and good communicators. They replaced the water pump and found a few other concerns. Prices seemed high. They also asked if we wanted our rear brakes replaced (citing 4 mm status). We said no thank you but after our vacation double checked our paperwork from our regular mechanic. Sure enough, he had replaced our rear brakes in March of 2026. Since then, we'd put 1600 miles on the car. As a result of this observation by ONB, we took our car back to the original mechanic in August 2026. He wanted to confirm that the brakes were not defective. He removed the wheels and confirmed that they were still in perfect condition. Our mechanic stated that our front brakes would eventually need to be replaced, but no time soon. So, we were left wondering why ONB told us this information. My husband reached out to Tyler at ONB, asking why we were told our rear brakes were at risk. Tyler was polite and willing to dialogue. He stated that they must have made an error, that perhaps they wrote the information for another customer on our account. Tyler said that they wouldn't have replaced the rear brakes had we brought them in and the mechanic discovered their error. When my husband revealed that the front brakes were needing eventual replacement, Tyler stated that this must have been the issue - they meant to write front, not rear. In the best-case scenario, they would have discovered their error and not replaced the rear brakes. Worst case scenario, they were lying to us and trying to get us in for extra work. Either way, we don't feel comfortable returning. read more

Friendly receptionist. Terrible prices. Ended up taking mine to the dealership and it was cheaper.

If I could leave lower than one star, I really would. I went here a while back to get my car checked out and they couldn't figure out what was wrong with it without having to run some diagnostics that would cost thousands of dollars I ended up going to a different auto Mechanic who charged me $80 for diagnostics And let me know everything that was wrong showed me photos and explained to me what was going on, at ONB auto repair they had told me they were going to show me photos after they looked at my car and they never showed me photos. they didn't give me clarification on what they found. Actually they said they didn't really find anything and that they would have to do a test to run fluid through to figure out if it even had an oil leak the other mechanic figured out it had a blown head gasket within 15 minutes of looking at it if that doesn't show the lack of skill that ONB auto repair has that I don't know what does. I'm now getting spam text from here telling me to bring my car in and that they have deals ( no deal is good with their pricing and stupidity) So I'm at the point where I am putting this post out and I'm about to block their number and hope to dear God that they don't text me or that I ever have to think of them again I do want to note that there is a lot more points to this experience that I could point out, but this would turn into a book. The people there were nice, but obviously trying to scam me into more work that wasn't even worth it for the car they also told me that they bought their parts from third-party Manufactures rather than the original manufacturer and their pricing did not match the aspect that they're paying for cheaper parts its was still a bend over and get railed kind of experience for the price the only people I would send here for help is people I truly despise read more

These guys are so amazing. I called at 1230 on a holiday Friday and they were able to get me in so i could get my kitty to her vet appointment tomorrow. And also these guys are legit and use legit parts and all the cheapos in town are now overcharging so you get better service better parts and better mechanics for the same price. GO HERE read more

Here's an update to my review of ONB Automotive Repair: After paying $200 and not getting any answers from the shop whether there was a transmission problem, I took my car to AAA Transmission and Automotive. Jeremy drove my car for a short distance to move my car and diagnosed the problem as my clutch. He was correct and I picked up my car in four days with a new clutch and grinded flywheel for a price that was the estimated quote. Moral of the story: Consider AAA Transmission and Automotive for a transmission problem. read more

I made an apt to take my truck in with a check engine light on and they said that their tech hurt himself, come back next week. The next week they said it was a wire connection shorting out and they could fix it. 3 days and $918.80 later (and it was just a faulty wire plug) it's still doing the same thing! They tried to tell me that my glow plugs were bad (trusting that the were reputable) I agreed to have them all replaced, but they couldn't replace them all and charged me the same! So, here I sit less over $900 and still have a broken vehicle that I'm afraid to take back to them....... And the gal at the counter was wearing a see through face mask!!!!!! It was some stone studded imitation of a mask that I could see right through. Really? And after posting on Yelp that he would like to fix this I was sent the following txt msgs (see attachments) adding insult to injury instead of actually helping to fix the actual problem that I took the vehicle in for. Is this who you want working on your vehicle? And in a Better Business complaint that I filed they claim that it's a "Poorly, if any, maintained rust bucket" Really? I just bought this truck and the picture below is one month before I took it in for repair........ read more

Please, please, please don't take your car here. They've had my car for days and all I keep hearing is we need more time and as of now I have no answers and a $800 bill. read more

The best customer service experience ever. Abby and Shelly and Chris were so helpful and kept me updated, went above and beyond to get my car repaired. I will definitely take vehicles for maintenance in the future. I am so happy it all worked out- thank you onb! read more

ONB Automotive Repair - Before cleaning and after. - Auto Repair Near Me - Everett, Washington

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Brought in my 2005 Trailblazer LS when it seemed to have erratic idle at freeway speeds and the crew at ONB did an outstanding job thoroughly diagnosing the issue. Which turned out to be several small issues. After a quote for repairs and having them perform the work in question, I was extremely happy to find out I saved $500 from the original quote and the team did a great job repairing my ride. They were honest, and communicated all aspects of the process from start to finish. I would highly recommend ONB for all your car or truck repair needs. read more

brought in an older Ford Econoline and they gave us a fast and honest evaluation of the vehicle. Good mechanic and the do the work timely

I have been with this shop and its employees for approximately 15 years, with 4 cars. Mike and Dave have always been courteous, friendly, professional, and the mechanics are some of the best. They've kept me on the road through thick and thin and there's never been an issue as to the service they provide. I am pleased to recommend ONB for all your car needs. Plus they have an M&M dispenser in the office! Kathie S. read more

They were very responsive and quick to help me with a oil change. I left my car - got ready for work and came back and it was ready. They were very friendly and willing to help with changing out my air filters anytime I need. Great company I will go back again! read more

Hi Shelley, I wanted to share with you what an incredible employee you have when I first walked into your place of business in Everett. I walked in earlier in the week and behind the counter Mike was on the phone helping a customer. Even so, he took the time to welcome me with a great smile and sincerely said, "I will be right with you after this call". I felt valued and acknowledged! Even though I have an upcoming appointment with you, I wanted to share my experiences with Mike and he is a great first impression when you walk into your front door. Mike is courteous, friendly and authentic and you can tell he really takes his job seriously while being courteous with everyone while I was there. Mike is a great asset to your business and I want to thank him! Kindly, Rod Lambe Heartland 206-940-4408 read more

Unless you like text and email spam, stay away from these guys. I went in for a transmission fluid change and they recommended I make an unnecessary fix to the radiator reservoir. In fact, their stop-gap proposal of topping off the reservoir w/ more coolant was a bad one; it just caused the excess coolant to leak into the ventilation system, causing the vehicle to reek of antifreeze. But ever since they got my contact info, they now harass me on (initially) a weekly and now monthly basis. I moved their emails to spam, BUT NOW THEY'RE SENDING UNSOLICITED TEXT MESSAGES TO ME. Here's a tip: Nobody want to be engaged by you or your brain dead, rude marketing guy. Just do your job right and maybe you'll get repeat business. read more

Really wanted to have an awesome new mechanic after moving to Everett. I see they have signs that their lead tech or manager has been out since January, perhaps his presence is needed. First tried requesting an appointment on their website. Received no call for days. I showed up and they knew about my request but said "oh yeah someone was supposed to call you".... They seem a bit disorganized. So I knew the issue and approximate price range of the repair for my car. They called with a list of stuff they also wanted to do and quoted me thousands of dollars. They also were arbitrarily factoring technician difficulty and issues into their standard labor costs. I've had a lot of classic, rare and unusual cars and worked with dozens of terrific mechanics. This shop is not one of them, currently. I went to Evergreen and they quickly made room for me in their very busy schedule and did everything I needed for $1500 less than ONB quoted me. read more

Had to have my car towed to this shop. I was quoted $2000.00. The bill was actually $500.00 less than quoted. The service received was great. They also did a full vehicle inspection at no charge. I will be back for any future problems with my vehicle. read more

This shop does a really good job at doing what the customer requests with zero hassle and zero problems. I took my Jeep into this shop for some heavy work and they did it in 5 hours even though they quoted me 6 1/2 and then politely called me and let me know what would be shaved off the bill. Very honest work. I also took my truck here for some engine noise and they diagnosed like no problem. Great work and customer service! read more

Took my vehicle in for a sputtering and lack of power issue with no checking engine codes registering. ONB spent about 6 hours diagnosing the issue. After everything was over and done with they were able to wave all 6 diagnostic hours! Good quality of work! read more

These guys rock! I had taken my car to another mechanic who had just done a real hack job on my ford focus. O.N.B found all the problems that were cause by the other mechanic, and some that the other mechanic just totally missed! For instance, I had a bad intake manifold and PCV valve that the other mechanic put back on to a brand new engine. Kind of a rookie mistake, and O.N.B caught it and probably saved my engine a lot of problems in the long run. Their service is very friendly, they explain everything they do, and are real sticklers for documentation, which is awesome!! I took their paperwork and pictures showing everything that was done wrong to the other mechanic, and he had no choice but to refund me for all the things that they missed. I cant say it enough, these guys are awesome!! read more

I used to go to All it Takes Automotive in Everett, but when they closed, Jeff the owner told me that he was going to ONB and when I heard that, I want their phone number and address. Jeff and Mike are super friendly, honest and tell me what I really need vs what can wait till next time. As a female that doesn't know anything about vehicles, it's great to find a place where the guys are willing to show you what is a good and what is a bad part, they treat me like I'm their own daughter. I live in Kirkland and drive all the way to Downtown Everett to see these guys. I would recommend everyone to ONB Automotive. read more

I was told that this business was very good excellence services and they guaranteed their work. BUYER BE AWARE spend almost $2500 and within a matter of 8 days my car went south on me. And they refuse to guarantee their own work so I'm screwed out of $2500 and a missed up car. I knew it was to good to be true read more

So mad! Double what they quoted! Same part they said they were installing 2 weeks ago! Only bill calls it a different part? What? 2 weeks of them mostly having my car? Are you kidding me? And I am hard of hearing, and a guy mind you could not speak up until he realized how upset I was! Then he said you should get your husband? No it is my car, I am paying for it! But he not having any idea, I am an independent business woman continued on in his condescending manner? Not going back! Rip off! They overbook and are just too busy! My car was towed in and it took 1.5 weeks for them to even start on it? read more

Two of our vehicles each had two flats and we were frustrated and angry at this mishap. To solve this problem, I called ONB Automotive and an amiable gentleman named Mike answered the phone and was prompt in saying come on over and we'll help and so that's what we did. ONB Automotive lent us their mobile air tank to get the vehicles to their lot and once there, we used their other air compressor to get us on our way. Thank you Tyler for the repetitive refills! ONB Automotive was not only extremely professional, but they were very kind and considerate as well. They would not accept any money and the experience was 10/10 all-around. Thank you so much ONB Automotive, I recommend coming here for any automotive issues at all! read more

These guys are super nice and willing to go the extra mile to get the job done right and in the timeframe needed. We even paid more for a quoted job because we wanted them taking care of our car after meeting them. I think we may have a new "go to" shop now that All It Takes is closed. Thanks fellas. read more

Took my 1997 F-150 in to have them look into why it was surging at idle. Problem was intermittent so it was hard to replicate. They were not able to find the issue, they spent 1.1 hours @ $120 per hour which is their hourly rate. I decided to not have them spend anymore time on the diagnosis, they indicated that it would take another hour at least to do a full diagnosis. Most shops i have been to don't nickle and dime people to the tenth of an hour, especially for diagnosis. I will try another auto shop in Everett. Update 11-19-2017: The problem turned out to be a dirty throttle plate, it took a can of throttle body cleaner to fix the issue myself. Now idles normal. read more

These guys are the best! I have taken my car is there for years. Honest work, fair prices, and great customer service. I recommend them highly! read more

My daughter's car was having a problem with the alternator. She just started a new job and had no other transportation, too early for the bus. She made it into ONB Automotive and the owner Dave and his staff were able to fix her car the same day at a price she couldnt get elsewhere. These guys are truly the real deal. This is not the first time we have used them nor will it be the last!! :-) Thanks so much guys!! read more

Took my car here after getting fed up with Honda dealerships. My boss recommended this place because it was close by my work and they service his car too. I have a 2016 civic and I couldn't be happier with my service at onb, you can tell they really care about your business, very polite, and respectful. I would recommend to anyone. read more

While I am always shocked at the price of automotive service I felt ONB made every effort to save me money. They were able to find a used part for my pickup's issue which was greatly appreciated. The guys were fun to work with and had my repair done within an hour. I got the feeling they could be trusted and will definitely return when further service is needed. read more

Highly recommend ONB! After moving to Everett and leaving my old trusty mechanic behind, I feared I would never find another mechanic. Both Dave and Mike are stand up guys, very honest, knowledgeable and customer centric! I have been taking both my Mazda3 and my Grand Cherokee to them for over a year and am impressed. They take great notes regarding the condition of the car and even have printed photographs of troublesome areas for my records! I am a customer for life. read more

Hands down best Automotive shop around. These guys embody old fashioned customer service! Just an old mom and pop automotive shop on the corner. You wouldn't think twice if you looked at it. These guys really are great! I work for a large utility company and they care for all our vehicles. They treat everyone as if they were family and provide impeccable work. All their mechanics pride themselves in a job done well. I just can't say enough good about this shop and everyone that works there. Please don't hesitate or give it a second thought. I would trust these guys with the keys to the safe! read more

THE BEST! Great, honest work! Christina is amazing, she knows her job and really listens to the customers. She really went above and beyond to help me get the manufacturer to cover 80% of my engine replacement, even though my car was out of warranty! Thank you all so much, I will definitely be recommending you! read more

I was in desperate need of an oil change and was sitting in my car looking up places for an oil change nearby after a meeting. The usual suspects popped up, but I had already had my experiences with the oil service chains, and none of them had been pleasant. I went to Yelp. Yes, Yelp and looked at ratings. ONB popped up with over 4 stars. I called and asked if I could get my car in, even though they only took appointments. Sure enough, they fit me in and in five minutes I was at their counter. Mike is an amazing service advisor, as was Dave. Aaron, who actually worked on my car, was personable and efficient. While sitting there a few loyal customers came in and I could see that customer service is No. 1 for ONB. They are top notch, honest and fun to work with. I will definitely be back with Greta, my Volvo. read more

An honest mechanic! These gentlemen have worked on our cars for years, and have never steered us wrong. Recently, we needed a repair that would be quite expensive, and Mike told us that he did not think we should make the repair on that vehicle, it ws time to replace the car instead. It was good of them to tell us that before we started pouring money into something. Then they have taken tons of time to help us decide what is a good replacement car. These people are the best there is, and I recommend them highly. read more

Never deal with this shop again. I was duped and cheated by the front salesman. The original estimate was $550 to $750 top. I let them took the car in. A week later, I got a call, the repair was $750. No problems, ready to pick up the car. Got 2nd call, they found few more issues that they suggest to be taken care of. I agreed. A week later, I got a 3rd call which they asked me to pay $3500. I was so surprised, but I had to do it and ate the bullet. Never deal with them again. I heard the good rating was issue by themselves. Very interesting marketing strategy. read more

Great Mechanic to work with. It was our first time going here, and we were quite happy with the service we received. Our Ford F150 had the engine light on, and this Mechanic was honest with us when it turned out to be an easy fix. Couldn't be happier! read more

Good work, timely done, but way over charged for parts. For what I paid I could have got it from the dealer cheaper, and at the parts store for half the price. read more

Brought my vehicle in and they repaired it ... 2 days later the car was having the same issue. I was worried they would force me to fork out more money but they found the problem and got me back on the road right away! I was really pleased with the service and honesty! read more

Great place to go if you don't have time to change your oil. These guys are priced fair, even for synthetic. They filled up my tires as a courtesy, going above and beyond what I expected. I really appreciate them taking the extra time in providing excellent customer service. They'll get you in and out of there fairly quickly with no hassle. Good spot. read more