I wouldn't bring my car back here even if it was the last shop within 1,000 miles…read more My husband and I were in an accident a few years ago in our SUV. I chose this shop because of all the raving reviews online but now I feel as though they were all written by the employees and family members because there's absolutely no way people are actually celebrating this terrible work they do. There was also a nasty worker there named Rebecca Ellegant at the time who was probably the most unpleasant person I've ever had to deal with and coming from NYC, that says a lot. I still have the emails of her being horrible so I'm glad she was let go. After they "repaired" my vehicle. We flew our regular mechanic out from NYC to check the car. When we pulled up, the hitch step in the back was put on literally at an angle, they never fixed the exhaust pipe that was PUSHED numerous feet into the vehicle undercarriage until I asked them why it wasn't repaired. To top it all off, the bumper has MASSIVE gaps between the rest of the car and the bumper itself, which were never there before. I addressed this numerous times and have emails and pictures to prove this as well. After complaining, they said it's because they needed certain OEM parts and that they'll reach out to insurance yet again and get new parts. They got the new part and it was still messed up. The exhaust pipe was pulled and put RIGHT against the hitch step which ended up burning off the end cap of it. It literally melted the end of the hitch step... who doesn't think this through??? Now the hitch gets BLISTERING HOT when we drive the car because the exhaust is essentially sitting straight on it. And to top it all off, the trunk door has been leaking any time it rains this entire time. When looking at the vehicle, you can see numerous areas that the replacement parts were not lined up in which of course causes issues with water getting in. The muffler shop they sent the car to ended up stealing our exhaust cover and said they removed it and "threw it away" because it was rusted.... It's a stainless steel cover. It can't rust. After I demanded they return it, they magically found it and gave it back... with no rust. They handed it to me in a closed taped box. What clowns. This shop absolutely RUINED our SUV, it took them MONTHS to "repair" it and now years later I'm still dealing with the mess of a job this shop did. They had the audacity to send a thank you letter after the fact to thank us for choosing their shop. Choosing this shop was the biggest mistake I ever made when it comes to my cars and the city of Memphis. GO SOMEWHERE ELSE. DONT GO TO THIS SHOP. THEY WILL RUIN YOUR CAR.

So back in December 2023!while driving in Tipton county I had the experience of hitting a deer,…read moresustained some damage. Took here as I have used them before for another minor accident. I've waited months to pay down this review. First and foremost being a man with you, secondly look at the said repairs. This place decided that I didn't need clips holding the front grill on, or my radiator shroud, I'm so upset to even go back - my boyfriend went in and they admittedly said they will put the clips on and they would call me- it's been another four months and ZERO.

Have been going to this repair shop for years. Recently had a transmission warning light appear…read more The shop estimated the repair to be about $1500. When I went to pickup, the bill was $1100 (because it did not take as long to repair as they estimated). SOLD!

Tried to charge us $140 just to put a tire we already had on our SUV. My husband talked them down…read more$100. It took them longer to put our info in the system than it did to put our tire on.

Really great shop. Stands out from any other shop I've ever worked with. Quality, communication,…read moretime frame all excellent. Definitely a 5 Star experience!

I've been to icon twice so far and my experience has always been exemplary!! My last visit was due…read moreto someone grinding against my Tesla, which Icon took care of quickly with great pre-service date communication. However, post service I had an issue with one of my front lights that developed. Took my car back in to Icon and they discovered the issue was due to undetected damage to the assembly potentially from my first accident / visit to icon in 2022. They went ahead and covered the cost of the repairs. That's really going the extra mile there! Staff has always been super friendly and responsive. The waiting area is also super comfy!

Perfection Auto Refinish absolutely lives up to their name…read more From the very first phone call to the moment I picked up my vehicle, the communication was flawless. Every step of the process was clearly explained, timelines were honored, and I never once felt out of the loop. In an industry where communication often falls short, this team truly sets the bar. Whitney deserves special recognition. She is exceptional. Professional, responsive, patient, kind and genuinely good-hearted, she made what could have been a stressful experience feel easy and handled. She followed up consistently, answered every question thoroughly, and treated me like my vehicle truly mattered. That level of care is rare and deeply appreciated. The quality of work speaks for itself. My truck looks incredible. You can tell this is a shop that takes pride in their craft, their process, and their people. If you are looking for a body shop in Memphis that actually delivers on professionalism, transparency, and high quality results, Perfection Auto Refinish should be your first call. They have earned a lifelong customer!

I absolutely love this shop. I have a volkswagen and I refuse to take it anywhere else. Jeff and…read morehis staff are amazing and soooo friendly. Jeff found out my husband was a diabetic and he went out the way to give him some diabetic friendly pie. Everytime that I have an issue with my car they take pride to make sure everything is perfected. I had several issues going on and they pinpointed each issue and gave me a breakdown that I could understand as well as afford.

Amazing place! Great service and nice folks. Got the job done! Got to me quickly …read more What more is there to say

I have never dealt with a more professional and honest auto repair shop. I called after closing on…read morea Friday, they returned my call first thing Monday morning,. I took my car in that afternoon Dan told me they would try to have it back by Friday afternoon and THEY DID! Beautiful work, beautiful people! I highly recommend Dan Abernathy's shop. Go there you will never regret it! My car looks brand new. Thank you Dan.

Lack of transparency and unauthorized cost increase!…read more Before reporting the terrible service I received, I want to make one thing very clear: the employees were polite and respectful at all times. My issue is not about attitude, it is about lack of transparency, which for me is the most important factor when choosing a mechanic. Yesterday around 10:00 a.m., I took my car to Christian Brothers Automotive (Lakeland, TN) with a known issue. I clearly stated that I wanted only the replacement of the alternator belt. I received a quote of US$380, was informed the service could be completed the same day, and I approved it. Later that day, I was informed that due to workload, the car would be ready the following day. I understood and had no issue with that. This morning, I received a call informing me that the price had changed from US$380 to US$950, an increase of US$570 (more than 150%). I did not approve the new price. I was then told that was fine and that I could pick up my car because the service was already completed. What do you mean? This is where the problem becomes serious. The shop performed a service that did not fully resolve the issue, even after I refused to approve the additional cost. In other words, I was expected to pay for incomplete work, and if I wanted the problem fully resolved, I would have to pay an additional US$570. In my view, proper and transparent business practice would require informing the customer of any additional necessary repairs before performing any work, and obtaining explicit approval prior to proceeding. If approval is not granted, no partial or incomplete service should be performed. To make matters worse, after picking up the car, I noticed a strong burning smell and smoke coming from the engine, which raises serious safety concerns and the risk of fire. This experience was extremely disappointing. Due to the lack of transparency, unauthorized cost increase, incomplete service, and safety concerns, I DO NOT RECOMMEND CHRISTIAN BROTHERS IN LAKELAND, TN!

I recently woke up to a dead pickup truck. So dead it wouldn't even jump off. I charged it up and…read moredrove on it for a couple of days, but it died again. I figured it had developed a parasitic leach so I researched how to diagnose and fix it, but the task seemed pretty time consuming, and I knew it would take me forever. So, I took it to Christian Brothers Automotive on Houston Levee. They took fantastic care of me. Jeff, the mechanic who was assigned to my truck, put in a lot of time and effort to find the leach (which turned out not to be any ordinary problem). And David kept me updated everyday with what they found, or didn't find. Their level of customer service was outstanding. Ultimately, Jeff found that a wire had not been secured properly (another mechanic at a different shop) and the insulation rubbed off, so the wire was making contact with some metal which was causing my battery to discharge. After this, they have a customer for life. Great guys.

This is the VERY BEST repair shop in the Memphis area. Each employee is dedicated to what they do…read more I am a retired lady and have used Brewers for myself and my son. Also for my employer, his wife and grandson. To my remembrance, we have never taken a car back for something undone. All of his employees are dedicated and efficient.

Great customer service! Fair pricing and honest estimates! They are open at 7am which helps with…read morepeople who work!

This group is AWESOME! Customer service is alive at Bartlett Body Shop! They are very talented and…read moreknowledgeable about their craft. They are efficient and COMMUNICATE WELL! Not only did my truck look awesome when they were done - they gave me a follow up call to see if there were ANY issues and kept in touch. My accident was during the holidays and they got my truck repaired before Christmas which I never thought would happen. THEY ARE THE BEST !!

Phillip at Bartlett Body Shop is amazing, very professional and knowledgeable. My husband Eugene…read moretook my car to the body shop and spoke with Phillip to explain all of the concerns going on with my car. Phillip explained in thorough details what all needed to be done, gave two estimates and a timeframe that he could get the job done. We took my car into the shop on Wednesday evening and received a call on Friday letting us know the car was ready. He stated that our car didn't need the higher price estimate. We were charged the lower amount. The work performed on the damages were totally gone when they got finish. Thank you, Phillip for a job well done. I would highly recommend Bartlett Body Shop and ask for Phillip.