This business needs to be responsive for their ads. At a minimum, put up an autoresponder if you…read moredon't have someone to respond promptly to potantial customers. As I have looked over some of the reviews, thos company os never at fault and always seems to have a retort to consumers who are expressing their dissatisfaction. As a reminder, Yelp is a mechanism for us to express out opinions; the voice of the customer must ALWAYS be considered.

I booked an appointment through the website. The appointment time came and went with no one showing…read moreup. I tried to get a response from the text chain that was initiated when I booked the appointment, called 2 different phone numbers I could find online and emailed as well. No response. Then 3 hours later they get back to me and I asked that they still come. The issue with my car was concerning back brake lights that would not turn off and were draining the battery. The mechanic inspected and diagnosed that I needed my brake light switch replaced (also back brake light bulbs were burned out). He quoted me $420-$460 to fix it (that price included the $140 inspection and fuel surcharge fee). That sounded crazy to me so I just paid the $140 base fee said forget it, don't do the repair. I did some research on YouTube and checked out the situation myself, and it turned out to be just the rubber bumper piece that depresses the switch that had rotted and I was able to replace it with a bolt and washer I had on-hand for free. And anyway, if it had been a bad switch, that part only costs $10-$20. I'm pissed that the guy was going to over-charge me and I can't help but think it was because I'm a woman.

My transmission was slipping in my 2017 Tahoe. I needed help. And Coleman Taylor was suggested by…read moremy favorite mechanic. And I was lucky he did. I was informed that it could take 3 days or it could take a week. Regardless, the Tahoe needed fixing. I took it in on a Monday and one day later I was struggling to find a rental when I got a call from the CT guys. IT WAS FIXED!! Went in to get it and the cost was awesome. I had been told by several that a new transmission cost a lot. But these guys were fairly priced. I can't say enough good stuff about these guys.

I was feeling a strange shudder in my truck so I called Coleman Taylor…read more They allowed me to bring it in the same day! In a matter of hours, I had heard back from Marvin and he thoroughly explained what was going on and what my options were. He was friendly, helpful and patiently answered all of my questions. I'm not going to get the repair done as the vehicle is still in it's return window but if I need a transmission repair in the future, I will definitely be a customer. Thanks so much Marvin!

I co9ntacted these guys to tow/haul my 14ft enclosed trailer that had thousands of dollars worth of…read moremy furniture and exe from Selmer Tn to Sulfer Springs Tx due to me and my family relocating and and these guys took care of it and was very affordable compared to all other companys i had contacted. Above and beyond great folks with a huge heart. Recommended to anyone looking for towing hauling or roadside services of any sort. Lastly I wanna say thank you all for your services and helping me and my family in such stressfull time.

Professionalism, Punctuality, Quality, Value I'd recommend…read morehighly, The gentleman was very knowledgeable and professionally mannered. They came to my home and checked my truck for me due to a noise coming from my engine and transmission area. It was determined to be some converter thing in my transmission and some other part but can't remember the name for it exactly, anyways the gentleman went and got the parts that was needed and had my 2014 Tahoe fixed by the afternoon as too I needed my truck for it being my only transportation for work and college. I cant thank the gentleman enough. +A. Thanks guys

Extremely dissatisfied with these crooks!!! After paying $557 to be lied to and told I needed a…read moretransmission (drove car to the shop with no issest) my car was in worse shape when I drove home. Called and let them know that the car was driving different after being picked up and was told I'd receive a call back that still hasn't come. Not to mention they demandEd a cash payment that I was informed about AFTER the assessment was done...A total waste of time and money and I wouldn't refer anyone to be ripped off like I was!!!

It's true, I went in and Barry diagnosed an electrical problem that was causing me problems with…read moremy transmission. Very trustworthy and honest. He runs a all American family company.

We were there about a month ago with our car. The service was great and great people don't get me…read morewrong BUT they said we needed to replace the front valve cover gaskets because they were leaking oil, they're STILL leaking oil after they changed them. Also go it degreased and the whole bottom of the engine isn't degreased but the top of it is. And not only that, but the "level 2 diagnostic" for the car was $329 alone where I could have gone to orileys up the street and gotten it done for free. $700 down the drain when they wanted $3,000 but we fought them to bring it down to $700 to do certain things. Would LOVE to get our money back

Doesn't take walk-ins and didn't give a single f about helping me out to another place. if you go…read morehere schedule an appointment that takes 3 weeks to happen. Other than that trash customer-support.

Good morning. This review is in reference to yesterday about 12:30p. I didn't have in my plans to…read morestop here btw. I was out this way (lunch date) n and had a flat about a mile away. I was frantic to say the least considering I live at 385/Riverdale. Well, I made to this location, pulled into the lot n by then it was fully flat. A guy saw me and came out to meet me n I explained I had run over a rock!!!!‍ He preceded to tell me to pull to a bay n then he checked it out, put air in it but we both heard the air coming back out. He then said hold on let me get someone else. He brought a guy out who bent down n found the leak and to my already bad day said it was in the side wall. Yikes. But they said we got you. You be ok. The guy took off my bad tire n put on my donut, mind u I'd just bought the vehicle a month ago. So yea, I'm a lil nervous. These two gentlemen Mike & Gabe were attentive, calm and most friendly in my time of need. I made it home on the donut. Lollol. I wanted to Thank these guys, but they wouldn't take any token of my appreciation which further made my day. So though I didn't have service this time I won't forget for future choices in my automotive needs. Kudos to these fellows n the mgmt that hired them. . I'm always preaching, "if you can't be anything else, BE KIND".

Did a good job diagnosing my car issue. They found exactly what was wrong and let me know what…read moreother issues my car had that needed attention. I also greatly appreciate the courtesy service of a coolant fill and windshield washer fluid fill; that was very nice and they did not have to do that. However, I was disappointed with how long the services took to be done. I dropped my car off at the beginning of the business day (7:00am) and my car was only inspected and diagnosed (not serviced) by the time the business closed (6:00pm). I understand car diagnosis and repairs take time, but 11 hours to diagnose the car and not get around to making any repairs was disappointing. I was expecting to get my car back by the end of the business day after 11 hours at the shop. I was not notified that they were planning on keeping the car overnight until I called at 5:30pm asking for an update on my car, which I was told it hadn't been serviced at all yet. If I didn't call, I would've been SOL on having transportation to work as this is my only car. I ended up doing the repairs myself because of this. If you have alternate transportation and don't mind your car being held overnight, this is a decent place to get your car fixed as they know what they're doing. Otherwise, carve a day or two out of your schedule for your car to be ready. Also they can be a bit pricey for the average joe, so make sure you save up!

Have been going to this repair shop for years. Recently had a transmission warning light appear…read more The shop estimated the repair to be about $1500. When I went to pickup, the bill was $1100 (because it did not take as long to repair as they estimated). SOLD!

Tried to charge us $140 just to put a tire we already had on our SUV. My husband talked them down…read more$100. It took them longer to put our info in the system than it did to put our tire on.

My car's transmission was slipping badly so I took it to this shop. Big mistake! They recommended a…read morerebuilt replacement costing me $2,200. Three months later it was slipping again. I ended up selling it trying to cut my losses. The new owner discovered it was a simple sensor issue that was relatively cheap to fix. Now it runs fine. So I was overcharged for unnecessary work. Also they did work for my father damaging his transmission causing it to leak. Incompetency at it's finest. I do not recommend this place at all.

I'm on the fence about this place. Such nice people...they have a really great staff that seem to…read moretruly want to help. HOWEVER, in the past two months, my family has had the same vehicle return there no less than 6 times, addressing issues all relating to and stemming from the repair we brought it there for the first time. I mean, come on...surely they know how to make it a one stop shop. I should not have to take a vehicle to a shop for the same problem more than once unless I did something to it myself. The zinger in all of this? Transmission Doctors makes excuses on the phone...they don't own up to their mistakes, even if, after 2 solid weeks for one repair that take 3 days, the issue lays with them. I truly like the people that work there...but the work done there is sub par. I'd be willing to pay more to go to a dealer's shop instead. Sorry.

They rebuilt my transmission in about 4 days despite them quoting 7 business days…read more They did it for a very reasonable price and my truck is as good as new now even though it had to be towed in. They picked it up at my house for me, fixed it, and did an awesome job. These guys are true professionals that stand behind their work! Thanks Marvin for an excellent experience and thank your guys for a job well done!

I was having issues with my transmission for a few months. My F150 would lock me out of 1st, 2nd…read moreand 6th gear randomly. After a trip to my normal mechanic, he recommended that I take it to the Coleman Taylor on Winchester. Greg took got me checked-in, and within two hours they had diagnosed the problem and ordered the part to get it fixed. I scheduled a time to bring it in a few days later. When I dropped the truck off the following week, they were taking it back to the bay before my ride even showed up to pick me up. My truck was back on the road the same day and seems to be running like new. Everyone at this location was extremely professional. From their uniforms to their manners. Always a "yes, sir" and "thank you, sir". And a special thanks to Miguel for going above and beyond to help me out. I highly recommend this location.