Have been going to this repair shop for years. Recently had a transmission warning light appear…read more The shop estimated the repair to be about $1500. When I went to pickup, the bill was $1100 (because it did not take as long to repair as they estimated). SOLD!

Tried to charge us $140 just to put a tire we already had on our SUV. My husband talked them down…read more$100. It took them longer to put our info in the system than it did to put our tire on.

Nice people, good service , willing to make everything right. Patience and understanding even with…read morea stupid customer like me.

10 out of 10!!! Highly recommend, I took my 2019 GMC Yukon to Birch's they were very knowledgeable…read moreabout my vehicle and multiple issues. Madison and John both updated me every time they found a new problem hated to hear it but was glad to know it was in good hands(lol)...I can tell they value each customer and very professional with services...I will definitely return money while spent:)

Lack of transparency and unauthorized cost increase!…read more Before reporting the terrible service I received, I want to make one thing very clear: the employees were polite and respectful at all times. My issue is not about attitude, it is about lack of transparency, which for me is the most important factor when choosing a mechanic. Yesterday around 10:00 a.m., I took my car to Christian Brothers Automotive (Lakeland, TN) with a known issue. I clearly stated that I wanted only the replacement of the alternator belt. I received a quote of US$380, was informed the service could be completed the same day, and I approved it. Later that day, I was informed that due to workload, the car would be ready the following day. I understood and had no issue with that. This morning, I received a call informing me that the price had changed from US$380 to US$950, an increase of US$570 (more than 150%). I did not approve the new price. I was then told that was fine and that I could pick up my car because the service was already completed. What do you mean? This is where the problem becomes serious. The shop performed a service that did not fully resolve the issue, even after I refused to approve the additional cost. In other words, I was expected to pay for incomplete work, and if I wanted the problem fully resolved, I would have to pay an additional US$570. In my view, proper and transparent business practice would require informing the customer of any additional necessary repairs before performing any work, and obtaining explicit approval prior to proceeding. If approval is not granted, no partial or incomplete service should be performed. To make matters worse, after picking up the car, I noticed a strong burning smell and smoke coming from the engine, which raises serious safety concerns and the risk of fire. This experience was extremely disappointing. Due to the lack of transparency, unauthorized cost increase, incomplete service, and safety concerns, I DO NOT RECOMMEND CHRISTIAN BROTHERS IN LAKELAND, TN!

I recently woke up to a dead pickup truck. So dead it wouldn't even jump off. I charged it up and…read moredrove on it for a couple of days, but it died again. I figured it had developed a parasitic leach so I researched how to diagnose and fix it, but the task seemed pretty time consuming, and I knew it would take me forever. So, I took it to Christian Brothers Automotive on Houston Levee. They took fantastic care of me. Jeff, the mechanic who was assigned to my truck, put in a lot of time and effort to find the leach (which turned out not to be any ordinary problem). And David kept me updated everyday with what they found, or didn't find. Their level of customer service was outstanding. Ultimately, Jeff found that a wire had not been secured properly (another mechanic at a different shop) and the insulation rubbed off, so the wire was making contact with some metal which was causing my battery to discharge. After this, they have a customer for life. Great guys.

I want to provide another shout out to Hub Automotive. I finally took my car in for a LOT of…read moreregular maintenance work that i had ignored for ... years (typical stuff like tune up, fluids, belts, spark plugs, etc). After the initial fix, I still had some follow up items because things were not quite perfect with my ride. The Hub saw me right away, got things tweaked perfectly, and now my car drives just like the day I bought it off the acura lot. I really appreciate all of the great and hard work hub automotive does! And they are dog friendly :D.

The quality of work is horrible and overpriced compared to other shops. Often end up paying twice…read moreas much to fix problems they created.

Quick and great prices and service for all my simple tire fixes like a nail or a flat.read more

I would not bring your car here unless for regular maintenance and you didn't have another choice…read more I brought a Ford Taurus SHO here when it was it was having a misfire issue. The car threw a CEL check engine light and said to stop driving so I took it to the closest shop I could. That was a mistake. They. Told me they would look at it, but did not want to listen to anything I had to say. I tried to tell them the car was modified and had full bolt ons. They didn't want to hear it and acted like they knew how to handle anything. Ila few days go by while they work on other cars and then I guess they start looking at it. They call back saying it needs coils and plugs. Keep in mind the coils and plugs had lasts than 50k miles on them. So I tell them to go ahead. They end up charging me 1,600$ for a job that takes a competent mechanic maybe an hour to do. They charged me more than double what the spark plugs cost ANYWHERE. Okay fine they need to make their money whatever. They charge me 500-600 for coils. They called me a day or two later saying the car was done. I go to pick it up and make it Maybe 5 minutes down the road before the problem reappears. I call them back. They state they are closed so bring the car back tomorrow. Okay great so I drive it miss-firing the whole time the 12-15 minutes home. I bring it back the next day and ask what is the deal. The service writer proceeds to tell me the turbos are likely bad. I ask what he bases that off of. He talks out of his behind making no logical sense. Keep in mind the car had new turbos installed maybe 20k miles ago, which they would have known had they taken any time to listen to me. I had already paid at this point so I was going to get it resolved. Another day goes by and they call me back stating it is ready. I asked what the problem was. I asked did they compare the spark plugs they pulled out of it to the new ones? Shocker they did not. They out factory plugs in my non factory car that were not the same temperature hot/cold rating. I asked them to get me the right plugs. They said they would warranty out the old ones but never did. I asked several times did they change all the coils or just one and I never got a straight answer. Needless to say a few months later the issue comes back. I decided to do it myself this time, which is really what I should have done the first time. Come to find I had one NGK plug and 5 Motorcraft Ford Plug. Tell me if they did my plugs how did I have a mismatched set??! So at this point I can't trust that they changed all six coils and I end up having to redo what I overpaid them 1,600$ to do. It took me about 2 hours. Keep in mind I work healthcare IT and am not a mechanic. I work on things when I have to but I don't enjoy it. Long story short I would not trust this place for anything. I wouldn't trust them to put the oil you pay for if you use anything but the cheapest oil. Let them plug a tire maaaybe. The rest please save yourself the hassle and frustration and go somewhere else.

I was visiting from California, and while driving my senior aunt around in her car the tire warning…read morelight came on. I stopped at Chapman's and asked if someone could put air in the tires. The young man working there graciously put air in all four tires, checked them and made sure the light was off. I have a local mechanic that works on my car, and changes oil at home, and it's really nice to have someone you can trust. I told my aunt that this would be a good place to come to for her car maintenance.

First let me say I trust no one never mind a mechanic. However, after having repairs done. Chapman…read moreis a very trustworthy company! The work was done swiftly and correctly at a reasonable price. Would recommend Thanks David

Went for an oil change not once but twice with two different vehicles, each time I did not tighten…read morethe oil pan bolts and my oil was leaking really bad luckily I caught this in time the first time I thought it was just a mistake but when it happened the second time by now I'm beginning to think it's done on purpose. If you like your vehicle and wanted to run don't take it to these folks. They suggested that I needed all new brake components and I ended up just needing pads.

Been a customer for five years. Donnie and his crew are awesome! They have saved me a ton of…read moremoney on repairs because they correctly diagnose and repair. They stand behind their work and they never try to sell me stuff.

Greg, Andrew and the guys took great care of me and my son (his car). I mean truly exceptional. I…read morehad a mechanic I trusted but these guys were able to see us sooner and treated us more than fairly. I will never go anywhere else in this city. Value, integrity, respect and honesty for the customer. I cannot tell you how much I appreciate these guys and their honesty. Don't waste your time elsewhere. Gentlemen thank you for helping us!

Great service. They replaced the thermostat on my caddy and had no problems. They are very friendly.read more