I had an awesome experience today with this company. Last week a rock flew off the road and left a…read morenasty star crack on my windshield. I searched for companies on Yelp and placed a bid looking for someone to do the work. Most of the bids were super expensive, but Angie with One Source provided a very competitive quote and were able to get me into the shop in less than a week. They got me in at 9am on the dot as promised and I was there less than 30 minutes. The repair job was GREAT! Angie and the rest of the team were super friendly and are shining examples of great customer service. I will certainly recommend One Source Auto Glass to all of my friends and family. Thanks Angie and team! You guys ROCK!

Service was absolutely exceptional. Tony and Gary showed up exactly in the time frame promised and…read morewere both very friendly and got the job done quickly! 10/10 will use again!!

Very professional and made it very easy for me! I was driving from Nashville to Memphis on Friday…read moreand a big rock hit my windshield! They were very fast at getting me a quote and were able to replace my windshield early Monday! I highly recommend them!

Came to see me the same day I requested to have my front windshield replaced. Wasted no time…read moregetting it done and done correctly.

You can't reach anyone. They don't answer the phones after holding for 9 minutes. I have tried…read morecalling them multiple times. Can't reach them. Guess they have all the business they need.

Called multiple times to be placed on hold for a long time and then they hang up. Do you want…read morebusiness or not?

Two times this week a technician from this shop was supposed to repair my windshield and never…read moreshowed up at my home. 10 hours of my week gone without a phone call or an apology. What a joke of an establishment. Take your business elsewhere. Not worth the hassle dealing with this place! I am unsure how the corporate office is ok with this.

First trip was a total waste because when I got there the windshield they had for me had scratches…read moreon it. So they had to order a new one and make a new appointment the following week. This could have been avoided if they had examined the windshield before I arrived and called and told me not to come. But apparently they don't get the windshields in until the morning of the appointment. The second time I went, they called me after we left and said they could not do it because the "OBD Port" had been cut and they needed it to be there for the recalibration. So I immediately said I'm sure that has something to do with the Killswitch and they acted like no that can't be it. So then I called Infiniti and they said yes that's what it is and they told me to call Sound Waves to get specific instructions on what to tell them. Mind you they just told me it had been cut and to come pickup my truck. Sound Waves helped and told me what to say as did Infiniti. They finally figured it out and installed the new windshield. They also put new windshield wipers on that I asked for and was going to pay $80 for but I asked her to comp them which she did because of the come back a second time fiasco. Well the free windshield wipers were faulty and we found out in the middle of a monsoon on a road trip. When we got back from the road trip, my mobile detailer came to clean the truck and shows me where the raggedy windshield wiper had scratched the front of the windshield they installed. And there is some kind of sticker residue on the inside of the windshield that we scrubbed with everything we had and it won't come off. So I called and they said they would replace it under a warranty claim. I made an appointment for the same week. When I get there, the NEW windshield they had in the shop to put in had a crack in it! They didn't install it. I left and told them I didn't want to work with Safelite anymore and I wouldn't be making another appointment. I will say everyone there was very professional and helpful. The issues here are obviously larger systemic issues, such as why their glass distributors keep sending damaged windshields and why they don't get them until the morning of the appointment and make calls to let people know not to make a trip for nothing.

More update on my previous Safelite review: I went to…read moreCaliber Auto Glass. My experience was first rate! They were superior to Safelite in every way: way more courteous, better environment, more expert technicians, and much faster service. Please don't waste your time and money at Safelite.

I was quoted $189.00 + tax to fix a tiny crack in my windshield…read more Directly across the street, Jack Morris Auto Glass performed the repair for about $100.00 less. I won't be doing business with Safelite any time soon.

The tech called my husband a "mother fucker" after he waited an hour to get a new windshield. The…read morestaff is slow and extremely disrespectful.

please check your hood of your car if you get a windshield repair at auto glass they scraped my…read morehood with something then had the nerves to have an attitude when I came back up there to show them..never doing business with this company ever again!!!