Matt showed up on time and was knowledgeable, professional and fast. Came to me and had my…read morewindshield replaced in about 30 minutes. He is trustworthy and stands behind his work. If you live in the Memphis area this is your go-to glass replacement service.

Fair price, quick service and very pleasant people. Don't bother with anyone else, these folks are…read morethe best.

Very professional and made it very easy for me! I was driving from Nashville to Memphis on Friday…read moreand a big rock hit my windshield! They were very fast at getting me a quote and were able to replace my windshield early Monday! I highly recommend them!

Came to see me the same day I requested to have my front windshield replaced. Wasted no time…read moregetting it done and done correctly.

My entire experience with Caliber was excellent, beginning with the phone rep who was very…read moreefficient and personable, and was able to schedule the mobile repair for the NEXT morning. Justin the tech cleaned up the broken glass and replaced the car window in an hour. All i had to do was walk outside my door and hand him the car key.

Our tech William B was great. He came to our house to change out the windshield on our vehicle…read more I enjoyed his friendliness and he had a great personality. His experience was evident with the quality of work and he also took his time. Caliber has a lifetime warranty and that's worth using them all by itself. William B thanks again and keep up the great work.

went by to see if they could repair a cracked windshield or if they would need to replace it. The…read morelady in front was rude (no hello or greeting other than yes) and unfriendly. She said it would be 45 minutes before someone could walk out the door to check it. It would literally have taken two minutes to do so. I said I couldn't wait that long for someone to look at it. She just said ok. I guess they don't need any more business. I have used them in the past but not again

As always quick and professional work. Very pleased with our new windshield. Definitely will use…read morethem again when needed.

This place is a joke. They send more than enough emails and text messages to get you prepared for…read moreyour appointment. The day/time they are to come and do the repair - they call 10 minutes before to say they will not be coming because the appointment was scheduled incorrectly and the tech just reviewed the work order. Why was this not done ahead of time when the techs schedule/route was being assigned? I will never use their service again. Waste of a day

Absolute mess of a service. Safelite installed an aftermarket windshield on my 2013 Mustang without…read moreeven offering me the option for OEM glass. My car is worth over $15K, and I would've gladly paid the difference--but they made assumptions and never confirmed anything. I tried to get it corrected, and scheduled a follow-up for 12-5 PM. Instead, the tech showed up hours early, didn't wait, and then left the area. When I called back 15 minutes later, he said he was "already gone" and never came back. Even worse--they deleted my appointment from the system and I had to start over completely. I've now had to push this off for another week due to my work schedule. Total inconvenience. I couldn't even reach the tech because his voicemail was full. I've filed complaints with the Better Business Bureau and the Ohio Attorney General. I will never recommend this location or company to anyone. Convenience shouldn't come at the cost of quality, communication, or basic respect. Edit to add since they replied : yall own rep stated they usually ask if they want aftermarket or OEM but because my car is a older model and most older models don't want a OEM one they didn't ask. Doesn't matter what parts yall put on the receipt, when I booked it didn't ask me if I wanted a OEM windshield or aftermarket , so I assumed yall would go with the factory setting of the vehicle since that's what I had on my car that yall replaced . That is not my fault yall site isn't properly set right so people have an option and it's not my fault yall workers were too incompetent to ask . & I tried to book it right to get it fixed and pay the additional and yall agent came too early & lied that they were coming back out at the correct appointment time and did not and just deleted my appointment and said I wasn't home and didn't call me and ignored my call. I only found out hours later cause I called the store . So no matter how yall try to make it seem like it was my fault . Yall people were very unprofessional from the jump and provided me a horrible experience .

We had an appointment at Safelite AutoGlass - Southaven and arrived about 15 minutes early, hoping…read moreto get in and out smoothly. The customer service was good, and the staff greeted us kindly when we came in. Everyone was professional and respectful throughout the visit. However, the overall wait time was much longer than expected. Even with an appointment, we didn't leave until nearly three hours later. The work itself appears to have been done properly, and we appreciate the technician's effort. I was given a discount, and that made the whole experience worth it. Overall, the service was decent, and despite the extended wait time, we left satisfied.

I had a windshield replaced today. Joshua came out and was very thorough in explaining what he…read morewould be doing and explaining the "why". He did not mind me asking questions. He was efficient and professional. Thus far I am satisfied with the replacement.

The service was top notch. The knowledge and expertise and ability of the workman was exceptional…read more They do an incredible job. Great place

Work was good. Dealing with AI when calling was a pain. when you get an estimate be sure to read…read morethe fine print. Charged an extra $119 for a useless warranty. Cost close to $500 to replace two 8x10 pieces of glass.

They wanted over $100 to fix a 1/4 in rock chip and couldn't do it for a week... Called a locally…read moreowned shop around the corner from them and they got me fixed in a Snap (15 mins) for less than half the price...

Terrible experience. I had a fender bender and this was the closest place my insurance…read morerecommended. I took my car for the initial estimate and my insurance had already coordinated everything prior to my arrival. I had to wait two weeks to drop off my car, which is reasonable. The insurance agent told me ABRA would order my parts in advance of my dropping off my car but when I dropped it off my car, ABRA said they had not ordered the parts. I had no choice but to leave my car and hope for the best. The text messages kept me updated daily, which was nice. I had a text message on day six saying my car was ready. Since it was a Saturday, they were only opened a few hours so I called at 9am, opening time, to ensure my car was ready. The receptionist said it was so I went to pick it up. When I arrived the receptionist's little girl was running all over the lobby and engaging customers. This is unprofessional. The receptionist disappeared for about five minutes and returned to tell me there was a "spot" on the fender they needed to buff out. I waited 20 minutes and they brought my car out. It looked terrible. The hood, which was new, had paint splotches all over and looked like a five year old did it. I asked why it looked so bad and the receptionist lady just shorted circuited and walked off. The customer service rep came out and looked at me like I was crazy. She finally admitted it looked bad and said they could buff it out. It took a call from the regional manager to have my car fixed. What happened to pleasing the customer? Worst experience ever.