Very professional and made it very easy for me! I was driving from Nashville to Memphis on Friday…read moreand a big rock hit my windshield! They were very fast at getting me a quote and were able to replace my windshield early Monday! I highly recommend them!

Came to see me the same day I requested to have my front windshield replaced. Wasted no time…read moregetting it done and done correctly.

They did an exceptional job and were priced fairly. They even come to you to replace the glass…read morewhich is great because I was hesitant to leave my car somewhere else while the glass was broken out. Daniel the technician was friendly, efficient, and knowledgeable. He explained what I needed to do after the glass was replaced, was very communicative about when he would show up and what was going on on his end. He deserves a raise! An all expenses paid vacation! He could not have done a better job, seriously. Thank you! It feels good knowing that my money is going to a place that cares about what they do.

My entire experience with Caliber was excellent, beginning with the phone rep who was very…read moreefficient and personable, and was able to schedule the mobile repair for the NEXT morning. Justin the tech cleaned up the broken glass and replaced the car window in an hour. All i had to do was walk outside my door and hand him the car key.

went by to see if they could repair a cracked windshield or if they would need to replace it. The…read morelady in front was rude (no hello or greeting other than yes) and unfriendly. She said it would be 45 minutes before someone could walk out the door to check it. It would literally have taken two minutes to do so. I said I couldn't wait that long for someone to look at it. She just said ok. I guess they don't need any more business. I have used them in the past but not again

As always quick and professional work. Very pleased with our new windshield. Definitely will use…read morethem again when needed.

This place is a joke. They send more than enough emails and text messages to get you prepared for…read moreyour appointment. The day/time they are to come and do the repair - they call 10 minutes before to say they will not be coming because the appointment was scheduled incorrectly and the tech just reviewed the work order. Why was this not done ahead of time when the techs schedule/route was being assigned? I will never use their service again. Waste of a day

Absolute mess of a service. Safelite installed an aftermarket windshield on my 2013 Mustang without…read moreeven offering me the option for OEM glass. My car is worth over $15K, and I would've gladly paid the difference--but they made assumptions and never confirmed anything. I tried to get it corrected, and scheduled a follow-up for 12-5 PM. Instead, the tech showed up hours early, didn't wait, and then left the area. When I called back 15 minutes later, he said he was "already gone" and never came back. Even worse--they deleted my appointment from the system and I had to start over completely. I've now had to push this off for another week due to my work schedule. Total inconvenience. I couldn't even reach the tech because his voicemail was full. I've filed complaints with the Better Business Bureau and the Ohio Attorney General. I will never recommend this location or company to anyone. Convenience shouldn't come at the cost of quality, communication, or basic respect. Edit to add since they replied : yall own rep stated they usually ask if they want aftermarket or OEM but because my car is a older model and most older models don't want a OEM one they didn't ask. Doesn't matter what parts yall put on the receipt, when I booked it didn't ask me if I wanted a OEM windshield or aftermarket , so I assumed yall would go with the factory setting of the vehicle since that's what I had on my car that yall replaced . That is not my fault yall site isn't properly set right so people have an option and it's not my fault yall workers were too incompetent to ask . & I tried to book it right to get it fixed and pay the additional and yall agent came too early & lied that they were coming back out at the correct appointment time and did not and just deleted my appointment and said I wasn't home and didn't call me and ignored my call. I only found out hours later cause I called the store . So no matter how yall try to make it seem like it was my fault . Yall people were very unprofessional from the jump and provided me a horrible experience .

I expected to provide a higher rating with a second visit, but cannot. Their customer service and…read morecommunication is terrible and I would avoid the location and company unless required by insurance. General comments on the facility: Waiting room with about ten chairs. A TV is on with no programming playing. Vending machines and restroom available. For a muggy warm day outside, the inside temperature was comfortable. Staff interactions were all pleasant. Visit One: Scheduled visit via web site to fix a chip. Received a call from the location to confirm and an automated call from corporate reminding me of the appointment. I arrived 30 minutes early, but that did not matter as they were busy. Work on the windshield began no latter than 20 minutes after the scheduled appointment. I then waited 2 hours before getting up to find my vehicle in the front lot. Why would they call me when they stamped the work order that I was waiting!? This was a failure of the person performing the repair and the front desk person. BASED ON THE TIMESTAMP OF THE MESSAGE, I SHOULD HAVE LEFT an hour ten minutes after my early arrival time. They did not fix the chip, it was worse with three cracks, and I was told the windshield needed to be replaced. I scheduled the next visit via web, including supplying insurance information, to avoid speaking to staff. Visit Two: Only good thing is I was able to speak with a technician at drop-off to confirm the windshield replacement. (I would not trust a response from the call center or front desk person.) Arrived after 8 am. Partially read the disclaimer regarding dropped off vehicles being worked into the schedule. Attempted to determine vehicle status via web site and three calls to contact the shop. The corporate call center called the shop twice with no response. (Call Center offered to send an email for them to call me. Why if they aren't responding to the phone 1.25 hours before close?) I came to the shop because the close time was listed as 5 pm. The vehicle had not been touched. The same technician from the morning stated he should be finished in ~1.5 hours despite the 2.5-3 hours listed on the window. It took him just over 1.5 hours. He pointed out additional damage that occurred to the car during the process. Comments: o Customers should be able to contact the shop directly via phone. o Disclaimers and caveats should be explained verbally. Two of the posted notices should be given in print to customers dropping off. o Don't accept appointments when the work can't be completed in a regular work day. Verbally set and reset expectations with the customer. o Explain expected communication regarding the repair like emails Observations: o "AI" (automated customer service agent via phone) was incorrect about checking vehicle status online. o A customer who dropped off car at 9:30 am left at 6 pm. I dropped off car at 8 am and it is ready at 6:40 pm. Appears "bass-ackwards" to me. o A person who arrived before me at 5 pm stated she had not received a call. She scrolled through her phone and confirmed. o At 5 pm and afterwards, no one is at the front desk, so unless the shop folks see you, you wait at the front. (No sense in trying to call.)

We had an appointment at Safelite AutoGlass - Southaven and arrived about 15 minutes early, hoping…read moreto get in and out smoothly. The customer service was good, and the staff greeted us kindly when we came in. Everyone was professional and respectful throughout the visit. However, the overall wait time was much longer than expected. Even with an appointment, we didn't leave until nearly three hours later. The work itself appears to have been done properly, and we appreciate the technician's effort. I was given a discount, and that made the whole experience worth it. Overall, the service was decent, and despite the extended wait time, we left satisfied.

The service was top notch. The knowledge and expertise and ability of the workman was exceptional…read more They do an incredible job. Great place

Work was good. Dealing with AI when calling was a pain. when you get an estimate be sure to read…read morethe fine print. Charged an extra $119 for a useless warranty. Cost close to $500 to replace two 8x10 pieces of glass.