Where do I begin, to say the service was bad is an understatement. I'm convinced that some of these good reviews are friends or fake accounts. The listening skills of who I'm assuming is the owner are horrid. I was very simple in what I requested to be done to my vehicle. I asked for tint that was not see through, as dark as possible, dark tint and 5% (yes I used all of these phrases) multiple times on all of my back windows and the visor, but I guess he was so focused on the fact that I did not want anything done on my front two windows. I said my front windows were fine, he was adamant that they weren't. Like excuse me, am I the customer or are you?? I finally gave in to him doing the front windows 35% even though I already had 30% on them! It took him 5 hours to do it completely wrong!! I get to the shop and initially I noticed that I could still see through my back two rolling windows, but not the small side windows right next to them so I thought maybe it was just me but something told me to check what the paper says to make sure it says 5%, lo and behold it DOES NOT say 5% it says 15%, more specifically it says 15% on the back roll down windows and on the trunk window and 5% on the rear side windows and the visor like what in the actual f word! Who even gets their car tinted like that?! I went back in (because at this point I just paid $374.50 for this) and informed the woman that was at the desk that the tint was not what I requested. She went and told him and he came out saying that it was and tried to say he asked me something he didn't, he never had to ask me anything because I told him exactly what I wanted, we spoke on the phone the week prior to me coming in and I told him and spoke a second time when I arrived for the appt a week later. On two occasions I told him what I wanted, I said I wanted it dark!! And he jokingly said "oh I can make it dark", and I said yes. 5%. He then got noticeably angry and took my key and said it'll be done tomorrow, walked away and slammed the door to the garage on his way out. Now I'm standing there in disbelief. I leave and go back outside still in disbelief but I go inside again to see when tomorrow it'd be done because I have an appt with Chevrolet tomorrow, I had expressed what I wanted, I waited 5 hours and now I have to be without a vehicle again. The lady at the desk went to ask him and he couldn't even give me a straight answer most likely because of his apparent frustration. As much as I hated to because of the time I had already wasted I just asked for my key back and said that I'd be disputing the charge and writing a review of my experience, not to mention I started recording everything after he slammed the door the first time. He said he'd just dispute the reviews, whatever that means. I do not care. I asked for my key back but it was refused, he then went to my car and said he was removing the tint. So I go outside and wait because now I'm definitely disputing the charge, the front desk lady came out and said she's going to refund me my money, GREAT!! I wait for him to remove my tint, he finishes, I go get my key from him and he says "sorry for the inconvenience" wow now you want to use your customer service skills? I get in my car and it reeks of cigarette smoke! I have a child I have to put back in here! Not only that but he left adhesive residue on 3 of my windows, check the photos! Too bad Google doesn't let us post videos but I will be posting it on Facebook. Believe the reviews that says he's unprofessional! I didn't until I experienced it myself! This was my first and last time here! read more