I was passing through on a road trip and started hearing a noise, something hanging on the…read moreunderside of my car. Googled auto body shops near me and choose Apex Collision Center because of the 5 start reviews. Now I'm leaving one. These guys fixed the minor issue and had me back on the road in 10 minutes at no charge! Trey and Cody ROCK!

My insurance company, State Farm, recommended this body shop after someone hit my Highlander's rear…read morebumper. I left the SUV there and then flew to Vegas for a convention. On my return I was very pleased that the bumper looked factory new and did not need replacement. The man who hit me paid by credit card over the phone so his insurance would not be impacted. Rob Taylor and his team are wonderful! They offer as long as you own the car warranty on body repairs and have been in business for many years. They are located in a marginalized industrial zone and have high voltage electrical and razor wires and security protecting the cars in the back of the building. Rob said he is taking his truck to Enfield's for detailing after he recommended them for scratches on our Camry. Check my Enfield's review for more info!

I had a kill switch installed on my truck and it worked great! The price was more than fair. Same…read moreday service.

Beware, these guys are awful! Subaru dealership recommended them, i take my parts to them, after…read moredriving 70 miles one way and took a day off. They knew it was for a subaru ascent coz dealership set up the appt. they tookmy money and then called me 40 mins later that the job was too hard.. they didnt charge me as much as they should and i should just come back and take my car!! Had to come back and get my car and the running boards with all the parts and went back home. Such a waste of a day coz of southern auto

Really great shop. Stands out from any other shop I've ever worked with. Quality, communication,…read moretime frame all excellent. Definitely a 5 Star experience!

I've been to icon twice so far and my experience has always been exemplary!! My last visit was due…read moreto someone grinding against my Tesla, which Icon took care of quickly with great pre-service date communication. However, post service I had an issue with one of my front lights that developed. Took my car back in to Icon and they discovered the issue was due to undetected damage to the assembly potentially from my first accident / visit to icon in 2022. They went ahead and covered the cost of the repairs. That's really going the extra mile there! Staff has always been super friendly and responsive. The waiting area is also super comfy!

This group is AWESOME! Customer service is alive at Bartlett Body Shop! They are very talented and…read moreknowledgeable about their craft. They are efficient and COMMUNICATE WELL! Not only did my truck look awesome when they were done - they gave me a follow up call to see if there were ANY issues and kept in touch. My accident was during the holidays and they got my truck repaired before Christmas which I never thought would happen. THEY ARE THE BEST !!

Phillip at Bartlett Body Shop is amazing, very professional and knowledgeable. My husband Eugene…read moretook my car to the body shop and spoke with Phillip to explain all of the concerns going on with my car. Phillip explained in thorough details what all needed to be done, gave two estimates and a timeframe that he could get the job done. We took my car into the shop on Wednesday evening and received a call on Friday letting us know the car was ready. He stated that our car didn't need the higher price estimate. We were charged the lower amount. The work performed on the damages were totally gone when they got finish. Thank you, Phillip for a job well done. I would highly recommend Bartlett Body Shop and ask for Phillip.

Stopped in on a referral...Gina...greeted me with a smile...first impression A+…read more I explained why I was there...and now am introduced to Bill...Bill, inspected my car, was honest and communicative about the work, best repair scenarios and why. He was patient and mindful in preparing an estimate for my work, $ amount seems fair...impressed with them, as well as the professionalism, and cleanliness of the operation overall. I made an appointment. They are booked quite far ahead ... waiting to get the work done mid- July. As a YELP Elite...i guarantee you I "will" report back on their scope of work, value and quote results, expertise of the work (paint), and my overall satusfaction....stay tuned!

STAY AWAY FROM THIS SHOP!…read more The facility repaired my vehicle, but the quality and follow-up was sub-par in the following examples: Vehicle had no error message on tire pressure monitor sensors prior to the accident. They made the repairs and I have had "TPM Malfunction" error messages ever since. They will not honor the repairs or even contact my insurance provider to discuss. Vehicle under-carriage: The center said this comes in 3 parts. Typically, as the owner, when repairing this the entire assembly is replaced. They replaced 1 of the parts and I cautioned the other parts would lose their integrity and fall off. Surely enough, within 1.5 weeks of having the vehicle back the center part of the under-carriage fell off. They would not honor the repairs of their sub-par effort to fix the under-carriage assembly. I DO NOT recommend using this facility to repair any body damage. The management is not pleasant at all to deal with and challenges everything.

I also was referred by a friend. I have never been more WOWed by a company in my life. Thurmon and…read moreSideways helped me through the process of getting my wrecked car back to even better than my vehicle was the day I bought it. Highly recommend!! Value was fantastic. Very amazed and very happy customer here!

Excellent service, if you won't it done correctly the first time. Take it here. The best in Memphisread more

I wouldn't bring my car back here even if it was the last shop within 1,000 miles…read more My husband and I were in an accident a few years ago in our SUV. I chose this shop because of all the raving reviews online but now I feel as though they were all written by the employees and family members because there's absolutely no way people are actually celebrating this terrible work they do. There was also a nasty worker there named Rebecca Ellegant at the time who was probably the most unpleasant person I've ever had to deal with and coming from NYC, that says a lot. I still have the emails of her being horrible so I'm glad she was let go. After they "repaired" my vehicle. We flew our regular mechanic out from NYC to check the car. When we pulled up, the hitch step in the back was put on literally at an angle, they never fixed the exhaust pipe that was PUSHED numerous feet into the vehicle undercarriage until I asked them why it wasn't repaired. To top it all off, the bumper has MASSIVE gaps between the rest of the car and the bumper itself, which were never there before. I addressed this numerous times and have emails and pictures to prove this as well. After complaining, they said it's because they needed certain OEM parts and that they'll reach out to insurance yet again and get new parts. They got the new part and it was still messed up. The exhaust pipe was pulled and put RIGHT against the hitch step which ended up burning off the end cap of it. It literally melted the end of the hitch step... who doesn't think this through??? Now the hitch gets BLISTERING HOT when we drive the car because the exhaust is essentially sitting straight on it. And to top it all off, the trunk door has been leaking any time it rains this entire time. When looking at the vehicle, you can see numerous areas that the replacement parts were not lined up in which of course causes issues with water getting in. The muffler shop they sent the car to ended up stealing our exhaust cover and said they removed it and "threw it away" because it was rusted.... It's a stainless steel cover. It can't rust. After I demanded they return it, they magically found it and gave it back... with no rust. They handed it to me in a closed taped box. What clowns. This shop absolutely RUINED our SUV, it took them MONTHS to "repair" it and now years later I'm still dealing with the mess of a job this shop did. They had the audacity to send a thank you letter after the fact to thank us for choosing their shop. Choosing this shop was the biggest mistake I ever made when it comes to my cars and the city of Memphis. GO SOMEWHERE ELSE. DONT GO TO THIS SHOP. THEY WILL RUIN YOUR CAR.

So back in December 2023!while driving in Tipton county I had the experience of hitting a deer,…read moresustained some damage. Took here as I have used them before for another minor accident. I've waited months to pay down this review. First and foremost being a man with you, secondly look at the said repairs. This place decided that I didn't need clips holding the front grill on, or my radiator shroud, I'm so upset to even go back - my boyfriend went in and they admittedly said they will put the clips on and they would call me- it's been another four months and ZERO.