Stopped in on a referral...Gina...greeted me with a smile...first impression A+…read more I explained why I was there...and now am introduced to Bill...Bill, inspected my car, was honest and communicative about the work, best repair scenarios and why. He was patient and mindful in preparing an estimate for my work, $ amount seems fair...impressed with them, as well as the professionalism, and cleanliness of the operation overall. I made an appointment. They are booked quite far ahead ... waiting to get the work done mid- July. As a YELP Elite...i guarantee you I "will" report back on their scope of work, value and quote results, expertise of the work (paint), and my overall satusfaction....stay tuned!

STAY AWAY FROM THIS SHOP!…read more The facility repaired my vehicle, but the quality and follow-up was sub-par in the following examples: Vehicle had no error message on tire pressure monitor sensors prior to the accident. They made the repairs and I have had "TPM Malfunction" error messages ever since. They will not honor the repairs or even contact my insurance provider to discuss. Vehicle under-carriage: The center said this comes in 3 parts. Typically, as the owner, when repairing this the entire assembly is replaced. They replaced 1 of the parts and I cautioned the other parts would lose their integrity and fall off. Surely enough, within 1.5 weeks of having the vehicle back the center part of the under-carriage fell off. They would not honor the repairs of their sub-par effort to fix the under-carriage assembly. I DO NOT recommend using this facility to repair any body damage. The management is not pleasant at all to deal with and challenges everything.

This group is AWESOME! Customer service is alive at Bartlett Body Shop! They are very talented and…read moreknowledgeable about their craft. They are efficient and COMMUNICATE WELL! Not only did my truck look awesome when they were done - they gave me a follow up call to see if there were ANY issues and kept in touch. My accident was during the holidays and they got my truck repaired before Christmas which I never thought would happen. THEY ARE THE BEST !!

Phillip at Bartlett Body Shop is amazing, very professional and knowledgeable. My husband Eugene…read moretook my car to the body shop and spoke with Phillip to explain all of the concerns going on with my car. Phillip explained in thorough details what all needed to be done, gave two estimates and a timeframe that he could get the job done. We took my car into the shop on Wednesday evening and received a call on Friday letting us know the car was ready. He stated that our car didn't need the higher price estimate. We were charged the lower amount. The work performed on the damages were totally gone when they got finish. Thank you, Phillip for a job well done. I would highly recommend Bartlett Body Shop and ask for Phillip.

I also was referred by a friend. I have never been more WOWed by a company in my life. Thurmon and…read moreSideways helped me through the process of getting my wrecked car back to even better than my vehicle was the day I bought it. Highly recommend!! Value was fantastic. Very amazed and very happy customer here!

Excellent service, if you won't it done correctly the first time. Take it here. The best in Memphisread more

Wonderful work. I was on a tight schedule and they worked very hard and got done right on schedule…read more Wonderful entertainment was there as well (see pic ) great service. Not everything could be repaired at the time (more discovered) they explained everything and told me I could call and schedule. Very flexible and informative. Definitely recommend!

Ny son just had his car roof badly dented from a tree limb in the last big wind storm AND my wife's…read morelittle summer car (bright red miata) has a big dent on the rear quarter panel and since it's officially spring time we'll get that puppy out of the mothballs in the garage and wheel her on down. I'm excited about this find, it's accent shop right here at the corner of Hwy. 73 and S. Center Street. Cool .. ........ to be continued ......

Quality work, on time, friendly reception handled the insurance issues. Very nice facility…read moreconvenient to Collierville.

Had my front bumper replaced here, the clips never stayed in (not sitting flush), lots of moment…read morelike it's not on right, and parts of the trim came off as well. Tried calling about how to move forward, went to messages and never heard back.

Perfection Auto Refinish absolutely lives up to their name…read more From the very first phone call to the moment I picked up my vehicle, the communication was flawless. Every step of the process was clearly explained, timelines were honored, and I never once felt out of the loop. In an industry where communication often falls short, this team truly sets the bar. Whitney deserves special recognition. She is exceptional. Professional, responsive, patient, kind and genuinely good-hearted, she made what could have been a stressful experience feel easy and handled. She followed up consistently, answered every question thoroughly, and treated me like my vehicle truly mattered. That level of care is rare and deeply appreciated. The quality of work speaks for itself. My truck looks incredible. You can tell this is a shop that takes pride in their craft, their process, and their people. If you are looking for a body shop in Memphis that actually delivers on professionalism, transparency, and high quality results, Perfection Auto Refinish should be your first call. They have earned a lifelong customer!

I absolutely love this shop. I have a volkswagen and I refuse to take it anywhere else. Jeff and…read morehis staff are amazing and soooo friendly. Jeff found out my husband was a diabetic and he went out the way to give him some diabetic friendly pie. Everytime that I have an issue with my car they take pride to make sure everything is perfected. I had several issues going on and they pinpointed each issue and gave me a breakdown that I could understand as well as afford.

Really great shop. Stands out from any other shop I've ever worked with. Quality, communication,…read moretime frame all excellent. Definitely a 5 Star experience!

I've been to icon twice so far and my experience has always been exemplary!! My last visit was due…read moreto someone grinding against my Tesla, which Icon took care of quickly with great pre-service date communication. However, post service I had an issue with one of my front lights that developed. Took my car back in to Icon and they discovered the issue was due to undetected damage to the assembly potentially from my first accident / visit to icon in 2022. They went ahead and covered the cost of the repairs. That's really going the extra mile there! Staff has always been super friendly and responsive. The waiting area is also super comfy!

Our car broke down a little over halfway home on our drive from the Florida panhandle to St. Louis…read more Warren responded to our Yelp request quickly and was able to fit us in the following day (Sunday), driving 30 mins from a previous appointment to Memphis to check everything out. Even though my husband was able to get it started again after clearing away corrosion on the battery just before Warren arrived, we had peace of mind knowing he'd checked the codes and assured us everything seemed fine. Though the car hadn't overheated, he also identified and fixed a loose connection that was causing a coolant leak which would've led to more problems soon. He knew we were from out of town and desperate to get home. A dishonest mechanic could've taken advantage of the situation and charged us a ton, but not Warren. He charged us a totally reasonable mobile service fee plus a little for mileage. I'd expected to pay much more given the distance he traveled. To top it all off, he texted to check that we'd made it back home safely. We can't thank him enough. 100% recommend!

Fixed my brakes, but was dishonest about charging me extra for picking them up for me, he did not…read moresay there was a service fee for that. and additionally charged fees he did not account for in his quote for mileage and a parts run, none of which was in the original quote. Also he does not have a business at this address, he worked out of his car and quoted nothing about mobile fees. Do not recommend.