I was passing through on a road trip and started hearing a noise, something hanging on the underside of my car. Googled auto body shops near me and choose Apex Collision Center because of the 5 start reviews. Now I'm leaving one. These guys fixed the minor issue and had me back on the road in 10 minutes at no charge! Trey and Cody ROCK! read more

My insurance company, State Farm, recommended this body shop after someone hit my Highlander's rear bumper. I left the SUV there and then flew to Vegas for a convention. On my return I was very pleased that the bumper looked factory new and did not need replacement. The man who hit me paid by credit card over the phone so his insurance would not be impacted. Rob Taylor and his team are wonderful! They offer as long as you own the car warranty on body repairs and have been in business for many years. They are located in a marginalized industrial zone and have high voltage electrical and razor wires and security protecting the cars in the back of the building. Rob said he is taking his truck to Enfield's for detailing after he recommended them for scratches on our Camry. Check my Enfield's review for more info! read more

Ultimately the end result of the work performed was very good. The annoyance was I had to research the part numbers for my repair because the bumper was an aftermarket item put on by the previous owner. I go to a professional so THEY can determine what needs to be done, verify proper product codes and then efficiently execute the work. If I have to ask questions to provoke thought and then do most of the research myself, then I'm not dealing with a pro...just a laborer. According to Yelp's descriptions for stars, 2 stars ="Meh, I've experienced better". If I had no other choice for a body shop...I'd be OK with taking my car back to Apex. Since there are MANY options in Memphis...I'm searching elsewhere. read more

Great customer service!! Honest with you and step up to help you out on even the minor touch up paint mistake! Highly recommend. read more

My Toyota SUV required extensive bodywork plus electrical due to a tree falling on it. I had it towed to Apex and am so glad I did. Their customer service alone deserves 10 stars! Rob stayed in constant communication with me as well as the insurance company. He kept me up to date on the repair process and went above and beyond in answering questions. Plus, he stayed after hours so I could pick up my car. The bodywork was fantastic. My RAV4 looks like it was brand new. And it drives perfectly! I have recommended Apex to everyone who will listen. I live in midtown... It's so worth the drive to Bartlett. You'll be glad you did. I received great service, fair pricing, fast turn around and an exceptional experience. I highly recommend Rob and the Apex team. read more

I had taken my Mercedes in for repair and was met by the owner, Rob Taylor. Rob had assured me that my car would come back "nicely" since this was not a complicated repair. Well, it did not come back "nicely". The paint on the car did not match the original factory paint...not even remotely did it match. I asked him to redo it. He uses again the same ill matched paint. So Rob tells me that he will get with his paint sales rep to get this right. After two attempts to reach "Rob" to get an update with his proposed meeting with the paint rep... I get no return responseI Rob lies...so be ready for him! If you want paint that matches your OEM paint, don't ever think of going to Apex Collision. That "Rob" and company cost me an addition $700 to have Joe Stewart Body Shop to correct his poor workmanship. The sales rep at Joe Stewart spotted the poor paint work without me saying! Needless to say, nice work Joe Stewart...I love the outcome! Timothy S. read more

I took my car in after a wreck. Everyone was nice until they told me my car was ready. When I got there my car still had dents on it where they were supposed to fix it and there was a new dent. My seats had water damage that was supposed to be cleaned and wasn't. I was supposed to get a new tire and he said he made and "executive decision" to not get one, even though I was paying for one. I'm a young woman and I know it's easy to take advantage of young people. I told them that it wasn't fixed and They offered to keep it longer and re fix it. When I finally got it back the paint job was messy and there was gum on my carpet. I'm not the type to be rude to anyone, but I will never go back and do not recommend anyone going there. read more

These people were very helpful , knowledgeable and professional. They arranged a rental car and pick up; they stayed in touch with the insurance company. They did not end up doing repair work as my daughters car ended up being totaled. However, the person that recommended them is a car aficionado and he was pleased with their work. When my daughter went to remove everything from her car, they had already removed her license tag to give her. This was a much more pleasant experience than a previous body shop we have used in town. read more

Very professional organization and make you feel like they truly want to earn the business. They owner is a great guy and will make sure everything is done right before they call and tell you it's ready. read more

This is my second time using Apex. The owner Rob is very friendly and professional. The first time I had the hood replaced on my Toyota 4Runner due to hail damage. They worked well with the insurance company. Recently I had to have the rear plastic bumper replaced on my Yukon. They did a great job on the paint finish and installation. Even though all they did was paint and install a rear bumper, they washed and detailed my entire truck. Good job guys! Thanks. read more

I had the driver's side mirror replaced because it was not adjusting. After getting my car back, it was still not working. Ended up being a $10 mirror switch that I ended up replacing myself. Blew $142 on new mirror. Thought a repair shop would check that first. Also asked for side door moldings to be replaced. The moldings were unavailable, so they tried heating them and ended up breaking them making them look worse. Didn't even clean grease off of them, and looked like a car was scraped against them. Still got charged for it. Hopefully, the work they did on my window motors is good. Haven't had a chance to really check they yet. Very disappointed in Apex. read more

Extremely professional company. Rob and his crew took great care of my car, made the insurance claim process smooth, and went the extra mile. Very satisfied with their work and customer service. read more

Well, it happened again only this time it was the grandson. Apex has repaired three different vehicles for us and all were great but I will only talk about our most recent visit. They gave us their quote, we gave the go ahead and the work was done in the upmost professional manner. Once, the repairs were completed they called and told me they didn't use a part that had been quoted. They wanted to know where the refund should be sent. I know it will be done right when they work on a vehicle. read more

Apex did a fantastic job repairing my truck. It looks brand new! The staff were very polite & helpful and did everything to make sure the job was done right. (They even washed & waxed it!) All the work they did was done quickly and to a very high standard, I can't recommend them highly enough! A huge thank you to Rob and the guys for getting me back on the road and making sure the whole experience was as painless as possible! read more

They suck! Took my car in aug 26 got it back aug 30 the car was all shinny in the sun so took it home bout to go in the house I ran my hand on the car then I notice it was rough then look closely it was like paint spray all over the top half of the car I wanted to go back in tell them but they close early since it was Labor Day so I had to wait till Tuesday so I took it back Tuesday dude looked at it n said it wasn't paint it was something else he got a compound to try to rub it off he said see if it was MY paint it would rub off he explain to me they cover all the car then he was like I don't even think clay baring I would come off n he told me that he know someone down the street that detail it I ask how much n he was like couple hundred but I'm like its your fault that they over sprayed paint it or accidentally spray got on it from a car they painting, I showed couple friends that paint the car n they was like yeah that paint, I even took it to my friend house right after leaving him we detail the whole car clay bar polish everything my friend showed me that the clay bar came off right away n dude was like NO DON'T EVEN THINK CLAY BAR WOULD EVEN WORK, it took us bout 4-5 hr detailing the car to get it off so I'm thinkin he didn't want to pay his employee to do it, what kind of business is that?? I WOULD NOT RECCOMEND ANYONE TO THEM Don't worry I will spread the news too read more