I have been with Auto Now financial services for 15 months and they have treated me with nothing but respect and professionalism everytime I have called to make a payment and more recently with a recent job loss. They have been very understanding and patiently waiting for my unemployment to come in so that I can make a payment and catching up on my payments. I recommend them highly! I recommend all Representatives but most importantly Sierra whom has been outstanding through this trying time. Thank you Sierra. Debra Ann Sippel read more

Auto Now Financial Services - 2011 Chevrolet Impala financed with Auto Now Financial Services. - Auto Loan Providers Near Me - Phoenix, Arizona

I've Been With Them For Over A Year I've Been Having Nothing But Issues They Wouldn't Fix My Check Engine Light Problem [[HIGHLIGHT]]They Don't Work With You Doing Anything[[ENDHIGHLIGHT]]. It's Always A Problem I Would NEVER Refer Them To Anyone. Keep Your Money And Go Somewhere Else Their Not Worth It. read more

Scam, They sell junk cars that they have repossed previously! What i didnt know they can shut your car down to where it gets no gas from fuel punp, car had a parasitic battery drain, found the gps tracker, inhooked it, hasnt started since! Been making payments for the last 9 months for a car that doesnt run! Read reviews, did research, car was repoed shortly before i bought it, previous leaser had same problems as i found pieces of fuel pump in bottom of gas tank! When i unhooked the gps tracker i believe they came out cut a bunch of wires under my dash! Dont do business with them! They have destroyed my life, i am old and need a car in this heat! I will give them a chance to make it right but if not i will file proper papers with every known agency! read more

[[HIGHLIGHT]]These people are by far the most disgusting type of human beings I've ever encountered, they are unorganized, they refuse to help anyone, they treat you like you're the source of the problem from the crap cars they sell you, they take advantage of anyone that walks in through that door they despise being wrong (which is 100% of the time) poor communication skills in almost all of there employee[[ENDHIGHLIGHT]], they never gave me any paperwork and I'm pretty sure they broke a law or 2 releasing the car to me with out proper paperwork work and documentation and was not given any paperwork regarding my financed car, I've got a case building on their crap and shady practices if you see this review please don't go to them and save yourself Time and money and on top of that save yourself from stress. I would give them negative 100 stars if i could! read more

I advise any and everyone to not do business with this company. They are very rude and sold me a lemon. I payed extra for an extend warranty and my car gave me several problems in the first 30 days and they did not hold their end of the warranty or contract. [[HIGHLIGHT]]They were very unprofessional and I left several messages with the service department and never got a call back.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I asked for my contract and warranty starting back in April and just received it in June once I don't have the car anymore and still it copy of my warrant.[[ENDHIGHLIGHT]] I don't with this on anyone, I am out of a car and 3K from my deposit! please for your sake shop somewhere else, I also have all the communication to prove this! read more

I had major surgery from work injury I got a tad behind it's Monday and I get paid in 4 days Yes I owe 1000 I offered to pay that to a zero balance and they're going to tell me my vehicle is out for repo it's all good because I kind of knew this was coming so I already filed my full chapter 7 bankruptcy they by Tuesday should get the letter from the federal bankruptcy court that I included it in my bankruptcy meaning they're not going to get the car back and even if they do repossess it they have to return it to me within 48 hours almost 14,000 on a Kelley Blue book car of 8 grand it's sickening but that's what the federal government is there for is to have your back they have screwed me from day one and I am returning the favor 10 times fold...jokes on you... And I get a new vehicle with my current bankruptcy law firm that they work with a nice dealership out of Scottsdale and I get to keep my current car from Auto now financial payment free for 90 days [[HIGHLIGHT]]Don't do business with this company All they do is lie lie lie lie try to harass you and threaten you well they got the right one this time.[[ENDHIGHLIGHT]]... And then they told me they're going to garnish my wages jokes on them again I'm a 1099 and they can't do it because of my chapter 7 bankruptcy and just in case they think they are my vehicle is chained to a pole and if the tow truck company cuts my lock or my chain that's breach of peace and then the financial company is on the hook and they have to dismiss any late charges or past due balances look up the law... [[HIGHLIGHT]]So when they get this letter on Tuesday from the courts and my lawyer and I get my new car I'm going to do a burnout and a 360 right in their parking lot.[[ENDHIGHLIGHT]].. read more

[[HIGHLIGHT]]My experience with them has been totally positive they've been very very gracious and work with me whenever I have an issue[[ENDHIGHLIGHT]] and I have not had any problems at all with them I appreciate their service read more

[[HIGHLIGHT]]Calling into this place is with all these aggressive employees. They have attitudes talking to customers as if you did something wrong.[[ENDHIGHLIGHT]] They never get things right they're quick to put stuff on the bill but slow to take it off when you show them your insurance policy. [[HIGHLIGHT]]Alexis was the worst so nasty and rude. Daniel could never answer your questions correctly. He was always messing things up.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The retention department you try to explain what's going on. They treat you like crap.[[ENDHIGHLIGHT]] Their customer service needs alot of help. Alexis and Daniel really need help. Juan was also no help very nasty representative. [[HIGHLIGHT]]Glad to be done with this trash company. They all speak horrible broken English![[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]This is the worse bank I ever deal with,all of their employees are so rude and never answers a question on a good mood it seems like they are forced to work there[[ENDHIGHLIGHT]]. Can wait to finish whit all the payments whit this scam bank read more

I just got the loan in August was good until I lost my job contacted them to let them know ..they were very friendly and supportive I sent in my offer letter to let them know when I'll be starting my new job before even starting my new job I was getting threatening phone calls demanding payment I even sent my offer letter in again because the lady I was speaking with had no acknowledgment of my deferred payments I had 4 others call demanding different amounts payments I was truly confused I just knew I was getting scamed so I record every conversation after I sent in my offer letter again and again I even got a email saying my payments were paused because of my deferment and still like a their in the night my car was repoed no calls text or anything ... wish I would have read the reviews before getting involved thank god for good lawyers I have one of the best in phone read more

**Negative Stars** Auto Now Financial has been an extremely disappointing company to work with. They seem to prey on individuals with lower credit scores who are simply trying to obtain reliable transportation. From my experience, they show little regard for the quality of the vehicles they sell or the wellbeing of their customers.My problems began with Cactus Jack's, where I was sold a vehicle that turned out to be a lemon. It broke down on the side of the freeway in the middle of July while I had my 10-month-old with me.After that incident, they replaced the car with a 2017 Jeep Grand Cherokee. I accepted the replacement out of desperation, as i needed a working vehicle. Since then, I've had nothing but trouble. The Jeep has been in and out of TrueFix multiple times--at least three--and each time, the issue has not been resolved. [[HIGHLIGHT]]I even filed a BBB complaint specifically against TrueFix due to their poor customer service and failure to properly repair the vehicle.[[ENDHIGHLIGHT]]This current complaint, is for Auto Now Financial. [[HIGHLIGHT]]I have clearly communicated with both their customer service and financial departments that the vehicle stopped functioning again just weeks after the last visit to TrueFix.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It has now been sitting at their shop for over a week, and I still have no update.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Despite this, Auto Now Financial is threatening to repossess the vehicle, rather than working with me to resolve the issue--something that could have been avoided if the vehicle was properly repaired in the first place.[[ENDHIGHLIGHT]] The lack of professionalism and customer service from both Auto Now Financial and TrueFix has been unacceptable. [[HIGHLIGHT]]All I want is a fair resolution to a situation that I did not create[[ENDHIGHLIGHT]] read more

I REALLY wish I had read reviews PRIOR to buying a vehicle from this place! My truck has SO many problems and they could care less... as a matter of fact I've been told several times (once from a MANAGER!) [[HIGHLIGHT]]"It's a used vehicle.. what do you expect?"[[ENDHIGHLIGHT]] I EXPECT brakes to be LEGAL and the rearend not have to be replaced within 1 week of purchase or the front end needing work within the MONTH! There's SO much I could put here but I'll just leave it at DO NOT buy from this company! read more

They are con artist they will sell you a broken vehicle and then sue you when you return the vehicle I even tried to settle with them after they sold me a vehicle for $14,000 and sued me for 17,000. I offered them a good amount of the money and they told me no that they want the full amount or I pretty much can get lost. I am currently taking them back to court because it is illegal to be a common artist. read more

Dealing with all the rude unprofessional people there led to b my Health issues.They have car back and I am so glad.Yet they still updating late payments .Another way to victimize someone again. The reviews speaks in volumes about how they treat consumers like dogs.They really shouldn't be operating and dealing with consumers.The bad practices they do is unsettling heard of. read more

If I could give zero stars, I would. [[HIGHLIGHT]]I spoke to Erica she was the worst customer service I ever had.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]First they lied on the address they're not here.[[ENDHIGHLIGHT]] Please if you ever here these people run for your life read more

massive scam they will be out of business soon they repossessed my car in 8 days if being late!! if you do get a car loan from them and they scam you too just file a complaint with arizonas attorneys general lol these people suck read more

Auto Now Financial Services - Auto Loan Providers Near Me - Phoenix, Arizona

This place is a dam scam go somewhere else full of hidden cost and extra payments jumped my payment up by 200 then tell me that they didn't charge me all that they were supposed to for the whole time....who fault is that!!!and why tf do I have to fix it read more

Please do yourself a favor and do business elsewhere this company does not care about you or the quality of their vehicles. [[HIGHLIGHT]]Customer service is horrible and they will threaten to take your car away if you are ONE car payment behind.[[ENDHIGHLIGHT]]..I only have a few months left until my vehicle is paid off and I will never do business with this scam company again. read more

This place is a scam and will sell you a car that doesn't work, after I returned the car after not wanting to make payments for anymore, they are so rude and marked it as a 'repo' now I'm having to pay for a car I don't even own. read more

Auto Now Financial Services - Auto Loan Providers Near Me - Phoenix, Arizona

this bank is the worst bank ever, so unprofessional , they hire the worst people that know nothing about how to work in customer service, to bad cactus jacks doesn't use a different bank because cactus jacks was amazing, friendly and great customer service, this bank is completely a scam, they also dont listen to a word that is said when payment wise they will read you the script of one amount that YOU AGREE TO BE RAN ON YOUR CARD then run it for a higher different amount and say it's your fault? no brains.. at all scam and horrible customer service [[HIGHLIGHT]]one supervisor Tim has been the only respectful & helpful one.[[ENDHIGHLIGHT]] this bank needs to be shut down and it need to go thru and rehire supervisors and customer service reps. scam all the freaking way, and all because of the unprofessIonal people they have working for them. read more

[[HIGHLIGHT]]Very rude customer service when you try get anything explained to you.[[ENDHIGHLIGHT]] unwilling to work out any payment options for you. Not to mention the level of unprofessionalism in their management staff . [[HIGHLIGHT]]Definitely need a course on how to even talk to someone when they have a concern.[[ENDHIGHLIGHT]] Don't even get me started on their "warranty". Only had my car 2 1/2 weeks and frame work and tires needs to get done but told it wasn't their problem to fix. WOULD NOT RECOMMEND COMING HERE. very bad business all around. they do not care about their customers. read more

Wow I guess I should've checked the ratings before buying a car here bc it's not a lie what everyone has said. This company sucks so much. How is it still in business??? I purchased a car here. I should've known from the beginning it was a bad choice. When we were trying to test drive the vehicle, one of the tires was completely flat and the sales guy was telling us to go down the street to fill it up FOR OUR TEST DRIVE! Also it was completely empty in gas. I would not make it home if I didn't stop for gas. This isn't the worst of it. A couple days in, the car stopped working. It wouldn't turn on and I got a flat tire. We had to take it into the mechanic that they have but don't offer a rental. We were without a car for over 2 weeks. They never notified when our payments were due. They had placed us in biweekly Payments when we had asked for monthly. They already contacted us we are late although we had no notice was due and that they were going to repossess the vehicle. Again... we didn't even have a vehicle for over 2 weeks and haven't owned the vehicle for even 2 months. Yesterday, My husband managed to speak to a manager and working out an arrangement to pay next week, after speaking to very rude person on the phone that purposely hung up on him 2 times. Well today I walk out to go to my husbands football game along w my 2 kids. And It's gone. Now I'm on hold waiting to find if it was either stolen or Repossessed. I cannot understand why businesses and people are so cruel and careless for families who depend on these cars. But clearly that's what this type of company is. I'm completely distraught. And have no idea what to do without this car. I will be filing a complaint with the CFPB. Maybe something will come out of it to at least help for some change and others can avoid this company. read more

I am irate with this company, the dealership I purchased from and their horrible customer service reps out their giving CS Reps a bad name! Car purchased July 25th, first repair August 19th taken in as check engine light is on and car shuts off. I get the car back in two days. September 12th service seatbelt light come on, September 28th check engine light back on and every time car is started within 1min of running shuts off. My time line as proof that this suv has more problems than enough. First within 30 days of owning this car I requested a refund as I work to hard to be running back and forth to a repair shop that is over 20 miles from me...one way. They offer NO rental, NO courtesy shuttle, NO tow truck and NO waiting area. They conveniently found a location that is just over 4 miles for the first repair back in September. I ask the mechanic what is the business name and was told..."my apologies this location unfortunately does not have a business name." Here I am now as of late September early October I call and spoke to a Danielle who not only becomes rude and unprofessional for asking questions about what they CAN DO I asked for the call to be escalated but this CS Rep disconnects the call. I called right back and after waiting a few minutes Danielle calls me back with "I don't know what happen" after a few moments of silence I realize I am on hold. No announcement to say, may I place you on hold. She comes back and reports "the manager is not in until 0900" Only to be told Addie would follow up with me. No call ever received. I call them October 5th and speak. with Tony and MOD and was told I need to take the car into the designated service shop in Phoenix to get a better answer on what is going on so they can determine if the car should be exchanged or needs repairs. Now why should a person need to go through if you are selling quality vehicles over having quantity! We need our vehicles to get us to point A-B and NOT looking to default on these biweekly note behind running up the street to get the car fix and NOT go to work! I am just over this place and the experience I have had in the last 90 days or so! I would like to get away from the place asap as they have poor business practices. Yes I realize everybody needs a job but at this time they have some wrong people working for them!!! #Firstimpressionsareeverything #youliveandyoulearn read more

They deserve 0 stars.. I bought my second car with them 4 months ago and regret it. I bought the car for 9K and when all said and done after financing 15K. My father just sold one of his houses for 1.4 million and was going to pay off the new car with auto now financial. I called to get a payoff amount and was told I had to pay the Entire balance ($13K) including the financing for a 2 1/2 year loan even though I would be paying it off after Only having it for 4 mnths. My father sent Auto Now Financial a check for 13,189.00 and was told they will not deposit/cash it and sent it in the mail back to my father on 5/22/25 and was told they need a cashier's check, still no return check has been received yet. Woke up this morning and they Re-Possessed my car... Let me get this right.... This company would rather return a check that could have been already in their bank acct and expect another to be sent to them without recieving the 1st one?? Would you have 26K sitting out there?? And to think my father was going to pay the balance on my 1st car with them as well, IDIOTS..... If you need to buy a car and your financially struggling go to BUENO USED CARS ON VAN BUREN, Do not buy from this place you will regret it!!!!!. Bueno Used cars will get you into a car with Low down payments and they work with Everyone!!!! read more

I want to give Cactus Jack's auto center and Auto now financial a bad review for the following reasons. Number 1. Cactus Jack's auto center sold me a 2018 Kia soul that I have had nothing but one mechanical issue after another with and they never explained to me how the extended warranty I paid for works which has also turned out to be a big rip off. Auto now financial is also a rip off because they agreed to give me a payment deferral but never told me that it was going to cost me $81.06 for that deferral so now they are harassing me to pay theme the $81.06 today when they agreed to let me pay that this coming Friday 9-27-2024. I will never recommend anyone to buy a vehicle from Cactus Jack's auto center and I'll never recommend auto now financial to anyone. They both get no star ratings from me. read more

omg worse company ever. brought my car 4 months ago . I had no idea how much of a pain nd stress I brought upon myself. The call me nd text me known stop even for being a day late. Im paying 40,000....with 91,000 miles on it .700 dollars a month for a 2015 Chevy . That's almost close to my rent . There is always an extra fee. Please don't have anything personally going on . Because they are very quick to say you have an alert on your account or it's under review for 1 payment . i let my wife pick The dealership I brought my car from because it was a gift . Omg huge mistake. at this point if they take the car it would be a blessing. F*ck that credit read more

Cristel sauceda is very nice and professional and she's very helpful she is one of the best customers service reps I ever dealt with...

Worst place. They just want all ur money they will not work with in way. I bought a car and wanted to pay monthly but they said no. Every 2 weeks. I can't do that. I pay them the total amount every month with a shit ton of late fees and the call Every day and every one in my family. I tell them every time and thr said its destroying my credit. read more

This place is a joke and a scam. I purchased a vehicle and could not make the payments so I gave the car back and they filed a judgment against me for the full amount of the vehicle. So now they are garnishing my wages for a vehicle I only drove for a few months and do not even own!! Talk about money hungry. They are probably still in business because they do this to people who work hard for their money. read more

It's been over 30 days that my vehicle has been in the shop for insurance claim repairs. I have no estimated date of completion. Continuously get told, "next week it will be done." With no official date of completion. The shop never answers when I call for an update. I have physically drove down there twice for an update due to no answer on the phones. I have received zero communication from Auto Now Financial until I mentioned hiring a lawyer. They then responded immediately however, still provided no update or estimated completion date. The technicians state the insurance company won't approve an outside shop to do the work and that they do NOT know how to work on my vehicle because it is a BMW. In the meantime I've paid the insurance deductible, still make my 350 dollar payments bi weekly on time and now have over 1200 dollars in car rental fees with no sign of progress on my vehicle. I drove the vehicle to the shop and now the vehicle isn't even drivable. Parts have all been ordered and received, technicians state they are having trouble completing the work and can't seem to get the parts working do to them not knowing how to program the parts ordered. This has been an un organized, non communicative process. I will be contacting a lawyer and handing over all documented conversations if this is not resolved. With my vehicle down payment, insurance deductible and bi weekly payments I'm out a vehicle and $5000. when will my vehicle be completed? has the computer come in? was it installed? was it programmed? does it work? why not if not? what work still needs to be done? what work has been done? is the steering motor/ rack and pinion installed? I've been asking these questions and receiving zero answers. read more

Horrible customer service and TIMOTHY TESSON is the rudest and worst agent I've ever dealt with. Like I've never had a negative experience that bad with an agent. TIMOTHY TESSON should be fired no customer service skills at all. Just having a Lil trouble making my payment because they were set up a week before our payday. Every time I make my my payments it already technically late. read more

Horrible company don't go here save mone the whole company is sketchy and need to be reported to BBB the cars suck. Also when trying to reach LEGAL department there is never anyone available that's why I gave up 1st time and stopped trying to contact them cause it's the telephone game with them you call they miss it or they call you miss it even though you gave them a specific time to call that's how they get you in trouble they evade your calls Till you give up then they come at you with legal shit even though your making the effort to reach the legal team I've left voicemail nothing.. read more

Biggest crooks in the business! Worst mistake on getting a car here last year and it's fallen apart. Plus they make you pay a warranty you can never use because they are "backed up" and they never seem to be able to cancel the warranty either but yet they say we have the best customer service. More like the best customer service in lying to hard working Americans! Do not go here please! read more

This company doesn't take accountability for the mistakes they make. They are quick to tell you that you are late to pay but don't care when the make an error on their side. I traded my car for another one they continued to pull a payment on a car I no longer had possession of. Then the post said mistakes without any notification. I still owed them $20 for what not sure but they could of used it from the money the should not have pulled to begin with. I will NOT ever do business with this company. read more

This place is a scam I am currently paying my auto now financial car payment I been making payments since February and since I had the vehicle there's many problems with it but the one problem that I still can't wrap my mind around is that I payed for license plates from them on the 13 of march it's April 4th and I still haven't received my license plates but they keep calling asking for there money and when I ask where my license plates are they hang up on me am I supposed to drive my car with no plates?????? like Timothy tennon who says he is a supervisor but he is only a team leader this man is the worst person there he is a liar and someone higher then him should really get there business back in shape read more

DONT MAKE A LOAN WITH AUTO FINANCIAL!! EXTREMELY UNPROFESSIONAL & Just tried to STEAL, yes STEAL our vehicle. I say steal because they claim we are behind in payments, I HAVE ALL THE RECEIPTS AND DOCUMENTATION of PAYMENTS!! Auto financial can't provide any documents (they said it takes too long to print a ledger & they have no physical office to speak with someone) now they contract a 3rd party tow company to repossess our truck. I called the cops & showed all my documents to the tow company. I am beyond upset & will be filing a complaint with the BBB & civil court. read more

Worse customer service I have ever dealt with. They are rude and add hidden charges onto your bill and when you call they act like they are infuriated because you call and act like they think you are so far beneath them. Better business bureau needs to pull their license and shut them down read more

Horrible they are holding my husbands car hostage after it was totaled in an accident . They said we have to pay 500 for them to open a claim with the insurance?! Sketchy horrible company. We didn't purchase their collateral insurance so where is the money going to ? To fix the car so they can sell it to another helpless customer that doesn't know better. Ohhh and they overcharge us for registration. They charged my husband 240 to get his plates but turns out it was only 78.00 read more

Company is completely garbage they will trap people with bad credit into horrible payment plans and cars that are failing. I 100% do not recommend them. 0 out of 5 stars. read more

DO NOT USE THIS COMPANY!!! I cosigned a car thru Cactus Jack for my daughter. And as a stipulation I had to list my bank card. Not only were they receiving payment from my daughter . They've been taking out of my bank!!! In essence double dipping!!! At first I tried calling and calling, no answer and no return call. When I finally got a hold of someone it was a woman by the name of Blanca. She said she saw and understood the discrepancy and that ANF would return my portion of the payments they withdrew. Furthermore she also said, she would take my card off the account and the money would hit in six days. Not only not take my card off THEY CHARGED $422 again!!! I spoke with Tim Tennon extremely shrewd if not crude head of finance Told me while laughing at me that I was screwed about the money and that my daughter has something to do with it. I'm writing this review to warn everyone how Auto now financing is deceitful and crooked I've also filed a complaint with the BBB. read more