Beware do not buy any cars from Auto Connection in Manassas. They sold my husband a lemon BMW X1. They refuse to fix any of the issues and come to found out they all crooks. The managers on the back dismiss you when you have issues. There's no way we only had this car two months and the engine light is on and the engine is shaking. They promise us a dealer warranty and did not honor it. So we are stuck with a car with major issues. We did purchase a separate warranty we are trying to work with them. Do not buy cars from them. They talk fast and good but sell people pure bullshit. Terrible business. I'll be getting sn attorney. We are not letting this go. My husband has spent thousands in repairs at the BMW dealer. read more

Sold Me a Lemon - Avoid This Dealership! By Keith Pettigen from Baltimore Md I purchased a car from Auto Conection on Feb 23, 2024, and my experience has been nothing short of a nightmare. Within the same day of driving the car off the lot, I started experiencing major issues. Multiple lights came on the front dash, hot and cold meter is jumping up and down, and despite taking it back to the dealership for repairs, the problems persist. The sales team was friendly enough when they were trying to make the sale, but once the car was sold, their attitude completely changed. They became dismissive and unhelpful, refusing to take responsibility for the faulty vehicle they sold me. The mechanic clearly told me that he ordered the parts to fix the issues which he never received, but its ok to still drive the vehicle and now my vehicle is down. They even suggested that the issues were somehow my fault, which is utterly ridiculous given the short amount of time I had the car before problems arose. What's worse is that after doing some research, I discovered that this dealership has a history of selling lemons. I wish I had looked into their reputation more thoroughly before making my purchase. Now, my vehicle is sitting at the dealership. With no repairs being made, while I'm still paying a car note and insurance for a vehicle i cannot drive. Save yourself the headache and take your business elsewhere. This dealership clearly does not value their customers or uphold any standards of honesty and integrity. I would not recommend Auto Connection in Manassas Virginia to anyone looking for a reliable vehicle. read more

I just had a few things to say about auto connection in Manassas. T.H.E neat place ever to buy a used car at gray proves. Just do it!!! They rocked my world they'll tick yours too!!!! read more

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i bought a car toyota camry LE 2018 in November with 65 thousand miles now it's at 81 thousand miles my water cooling pump is leaking I need a new pump I tried to contact this dealer almost everyday no answer this is very unprofessional and unreliable and unacceptable to be purchasing a car now even a year water cooling pump started leaking and the thermostat I'll be the Monday on the store to see the Head manager contact me read more

This fake dealership stole my money. They told my husband and I to send money to secure a certain car and that we were "approved" for an auto loan. They asked us to Zelle it to the finance manager, so we did. This guy has not answered any phone calls or gotten back to us in over 2 months. They are scammers!!!! read more

I bought a 2014 Infiniti Q 50 on 8/23/2021 after having it for seven months April 2022 the brakes and the rotors went I notified them about it they said it wasn't anything they could do second issue I had was early August of this year when I went to get a tire removed from the car because it had gone flat there was no Jack nor was there a spare in the car notified them of that told me because I have a car a year they would have to order me one call Steve who is their service person he never got back to me so I called again and I told him I would refer gold all they wanna do is get your money and get you out the door and hold you to that little three month contract not honoring what they want you to be for people know if I were you go to Carmax drive time any place to be Shystie shysters read more

This dealership is a scam. The staff was not professional. I met every requirement, and they went out of their way to find a reason to inconvenience you. I really had a bad experience there. One of the worst overall experiences I had. They didn't have what they said they had in the website. I would not recommend this dealership to anyone. read more

Sheena Smith is the worst kind of customer to have while you're dealing with a job that already doesn't care about you, or your child's well being... It's not MY fault you couldn't buy a car, it's yours. it's not MY fault it took YOU TWO hours to get the information we needed lol we can actually finance you so your review is irrelevant. Why did you stay so long then? lol what exactly were you waiting for? Anyways, they don't pay me enough or at all even to represent them the way you feel I did, so yeah. You waiting 4 hours to post a bad review? Meanwhile you've gotten turned town at every dealership you've went too lol for the same reason!!!!! Hope you get what you're looking for w/ the income you're bringing in get comfortable in that Cruz! I sold 11 cars for this company and didn't get paid ANYTHING for it..... Nothing, zero. So EYE am the problem? Ok lol read more

I recently purchased a car and it's within my 90 days and no one is helping me. I just got off the phone with a manager and no one cares. Without my vehicle I can't take my kids to school or go to work and I could loose everything and I am so stressed and worried. No one has returned my calls and is willing to help. They didn't keep their word and I'm so sad. I will be continuing to tell the ones I recommended to read my story and see my pain. this isn't right!! The engine came on without any noises or notice and then it stopped working after not even 60 days off the lot. This is a mess read more

The Finance Department are liars. They will tell you everything is approved and once you get there it's a bunch of lies. None of the cars on the website is on the lot. They have a bunch of lemon cars. Don't believe nothing they say. read more

I just left that place this morning drove an hour and half in the pouring rain because I was told I was approved for a 23,000 car loan same as everyone else I was told all I needed to do was bring in 2 paycheck stubs a valid license and "anything with my name on it as proof of address' I bought everything and then some only to be told I would have to put 1500 hundred down but they would take 1000 and give me 3 weeks to pay the balance and that deal would only work if I got the very tiny black Mitsubishi that looked like a clown car wth and I forgot to mention that whole they don't check ur credit is bs they do and it's a hard inquiry I got the alert from credit karma that someone checked my credit I asked the sales guy Brandon who was very nice btw if they just checked my credit he said yea cause your getting a loan my question is why are u checking credit when you guys say your approval is based off income not credit??? And know they are telling me I need a co-signer for what it's not based off credit I gave you my paystubs to which you said I made enough so why would there be a need for a co-signer smh should have followed my first mind and stayed in bed and slept since I work 12-15 hour days now I'm tired and pissed cause these people are a scam should have left when the couple speaking with the lady with an English accent were furious about a vehicle they just got smh needless to say I don't write reviews I give everyone the benefit of the doubt smh I read the reviews even told the lady who approved me for the fictitious loan that I read the reviews and didn't want to waste my time or there's cause people were saying they had to get a co-signer and other issues my momma always told me anything to good can't be true she told me that it's because those people had TANF or unemployment as there source of income that's why they didn't get approved but my circumstances were different I had a job and qualified this place is a con not telling you not to go there you choice just know you have been warned this car company is a scam nothing they say over the phone is true don't waste your time read more

This process was a complete waste of my time and energy. I was told over the phone the day before my appointment that i was approved to get a vehicle. The only information i needed to bring was my current paystubs, license, and proof address. I brought all of those things with me for my appointment and was told after filling out the paperwork that they needed more. Do not waste your time with this company. read more

Scammers . They use the 'auto loan financing company' to get people in the door . They probably get paid when customers walk into the door . And also they are very rude and unprofessional. I would not recommend anybody to come here . You're better off going to CarMax or dealership like that . read more

Jay and Kelvin are both awesome!! They were a great help and a blessing they made purchasing a car less stressful

If you can go anywhere else in the world an purchase a car I highly suggest you do that before wasting time an MONEY at this beyond horrible location! They give out very bad information pertaining to payments an polices, Jay is the worst manager I have ever met an dealt with completely rude an very smug customer service is below 0 for me! This car dealership gave me the worst experience of car shopping an I would NEVER go back to them or suggest them for business! Don't shop here! read more

This dealership a little over a month ago slid me car that was not working. I returned the car and still haven't received my down payment back. I have emails and text messages showing they had agreed to give me my money back. I have called left messages and written emails on trying to get what is owed to me back. I am highly upset because I have recently became cancer free and been doing my best to get my life back on track and I don't appreciate this business taking advantage of me. I have reported them to the Better Business Burial with hopes that their schemes will come to light. DO NOT BUY FROM HERE!!! read more

I purchased a car in September upon picking up the car I drove it 18 miles and it overheated. I called Auto Connection they made arrangements to pick up the car. They had the car for week, mind you I'm without a car for a week while the what I thought they repaired. Loosing days at work having to take vacation days. I kept calling on the status of my car, they said the mechanic would be in touch when the part come in. Days go by and they told me I can pick it up. They said they had to replace some seals in my radiator. Sixty day later the same problem came back. I took it to a garage I've been dealing with for years with previous cars the said the radiator fan mode should have been replaced before the sale of the car. I contact Auto Connection again and the said there mechanic was out sick and they would get back to me(this was on the 18th of Dec) to this date Jan 10th I haven't heard a word back and when I call it goes to voicemail because they know it's me. I stopped calling and had to go and file a claim with the BETTER BUSINES BUREAU they are investigating. read more

So far my experience with this dealership has been very positive experience. Andy, Jay, and the general manager was very kind and will take care of your needs and do their best to get you want you want. I would recommend to anyone to come here if you are in the market for a car. When you come in ask to see Andy and Jay. read more

Absolute scam. I read the reviews before I came and should have followed my heart. When the "answering service" called me today to verify my appointment, the number came up as scam likely(red flag). I told the person that text me that's why I didn't answer. Shortly after I got a call from another number from Ava giving some bull about their number being similar to a scam company and they've already taken care of it (same lie they told my dad). We get there, walk around to look at cars, normally a sales person comes out to meet you, no one came except a female and male employee that came outside arguing about some drama within the shop. When we get in, we're met with side eyes and sneakiness from the jump. Still gave them the benefit of doubt. After the paperwork, our salesman, Chris I believe, comes out with some story I saw someone else mention, that their computers are down and they can't put in the deal I agreed on which was $500 down even though before I even came I was supposedly approved for up to $22,000, no money down. My aunt whom is working with another salesman begins to tell us about her experience when she came some time ago and sure enough everything she said was true. Chris goes to check again and comes back out saying the down payment is more than expected and would be $2,500 down. I said no thanks and walked out. I didn't go through this much at Easterns automotive which I will be taking my business back to. Im completely disappointed in this place. They lie so much to get you in and you leave with nothing. Scam likely is right, not to mention their car selection is no competition. Oh and while I was printing my paystubs, a lady that apparently got a car from there was clearly upset and on the phone saying that they sold her a car that needed work and were giving her the run around about fixing it. read more

I had a very great experience they got me in a good and reliable car all the salesmen were very polite doing the process awesome dealership I would recommend it to anyone. read more

This was definitely a waste of time. They said I was approved, then turn around and say I need to put a down payment but said I was approved with no money down and could walk off the lot today . This is a scam do no believe anything they say when they call you and say you are approved. I gave them one star because the sale rep was helpful and nice to me but I wasted two hrs there just for them to give me bad news and say I need a down payment in order to get a car the opposite of what the people said on the phone when they called me . read more

There is no type of professionalism shown throughout this whole in the wall dealership. The finance company uses you to waste time and make a trip there all for nothing. I came in yesterday hoping that they would work w/ me even though the odds were against me but I was greeted by a man who was eating with a mouth full of food and set me up with an even more rude salesman (named Kenneth Hudson) who had me waiting in my seat for 30 minutes while he took a smoke break outside of the establishment. You're better off going to Auto Giants up the street or any other dealer if you're looking for a dealership who has staff that exhibit excellent customer service and are all willing to work with you no matter what your circumstances may be. I'm glad I didn't get a car from there because they probably would have sold me a piece of crap with no hesitation. read more

I'm gonna put my business out there for the sake of this post, I have horrible credit. My wife has horrible credit. Mid 500's. My wife's car is on its last leg so we went to a dealership to see about getting a brand new car. They worked with us but couldn't get us a loan. My wife got a phone call from a lender and asked for her information to see about getting pre approved for a loan. After looking over my wife's income (we make money, we just have bad credit) they told her she was approved for up to $22,000, no money down. Gave her an approval number and told her to go to Auto Connection in Manassas told her to ask for a certain person and he will take care of us. The opposite happened. We drove an hour for them to tell us we were not approved but for $1000 down they have another bank that doesn't care about any of that. Basically, this all sounds like a bad scam. When my wife called the number back, *their computer happen to shut down on them* but the supervisor would be giving us a call to sort this out for us. Call that never came. So if you get a call from Sara or Michelle, they're lying, you are not approved. You could be for $1000 down though. read more

i Can say this place was bomb they did everything to make sure we drove off with a new vehicle I will definitely recommend this place

Beware I had a referral for this company from Carsdirect.com. I was called by a Michelle Morgan from Auto Loan Financing (based in Richmond) who stated I was approved by 2 banks and not to worry about my credit I would get a good rate 6% or less because they look at income and not credit score, and just to show up at the dealership (Auto Connection based in Manassas) with my paperwork. I showed up I was told my credit had to be ran because of the patriot act then was told of course my loan was based off of credit and my rate was going to be 19.99%. I obviously did not buy but tried to reach Michelle Morgan the next day and was told she was not available and was threatening them because I stated I was going to got to the BBB. I called carsdirect and they said unless I filed a police report for fraud and submitted that to them they were not going to investigate my claim. As an aside I went to a different dealership the next day and got a loan for 10% still high due to my credit but nowhere near what these guys were quoting me. read more