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    Fred's Executive Auto

    3.5 (144 reviews)
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    An oil filter that had very clearly NOT been changed (despite claims by Fred's that it had).

    Caveat Emptor! In late August 2025, my wife purchased a 2017 Hyundai Azera from Fred's Executive Auto. I was not able to inspect the car because I away on a business trip, but my wife assured me that the car--which had body damage, poor paint, and some required maintenance--would be taken care of by the dealership prior to purchase. In hindsight, we never should have trusted the car, nor the dealership, for multiple reasons. -- The problems began when the body work took longer than expected; the car's delivery took several days longer than expected. I give grace to the dealership because they outsourced the bumper repair. -- When I first took a look at the car the evening my wife picked it up, I noticed immediate concerns: several lug nuts were missing from multiple tires, the "low tire pressure" light was on, the car had very clearly NOT been detailed despite promises to the contrary, and we were not able to gain access to the glove compartment because the key provided by Fred's was not the original. All of these small details add up, and point to a general lack of pride in the produce they are delivering. -- The next morning when I had better light, I took a closer look under the hood, I immediately saw more worrying issues. The air filter in the car was incredibly dark and dirt-covered...it had clearly not been changed in months or years. I can't say that the dealership misled us on this, but what an easy addition to be able to add on to the (supposed) oil change that they said was completed. -- Here's the major problem: when I checked the dipstick, the oil was BLACK. Like, "diesel truck" black. Now, Fred's had paperwork that showed that a shop had changed the oil and filter, but I was immediately doubtful. I pulled the oil filter, and it was IMMEDIATELY clear that not only was the filter not new, but it probably hadn't been changed in tens of thousands of mile, if ever (see picture). I have NEVER seen a filter in such condition, and a reputable repair shop that I trust immediately indicated that the oil probably had never been changed in the car. The shop strongly encouraged me to pursue returning the car and/or legal action because the long-term viability of an engine as poorly treated as this was dubious at best. We have since changed the oil multiple times in an effort to try and triage the damage done, but obviously no one knows what kind of time bomb Fred's Executive Auto may have sold my wife. -- When I reached out to the salesperson who sold my wife the car and explained the issue (including pictures and videos of the oil filter issue), I was only offered the reimbursement for the new oil and filter. Multiple calls and emails to the dealership were either dismissed, passed to different voicemail boxes, or ignored in the case of emails sent to multiple addresses from the dealership website or the few individuals who actually responded to my calls. -- Finally, the dealership did not divulge that the car would not be registered for the full year we paid for because it had not yet passed an emissions inspection. When I asked someone from the dealership why they didn't take care of it before giving us the car, the individual said they were not obligated to. Fortunately, the car passed the inspection (which we had to pay for), and the DMV subsequently sent us the registration. In summary: I fully believe that the dealership cuts multiple corners on auction-purchased cars to make as many quick sales as possible. I don't fault them for pursuing a profit, but in this case they sold an inferior product to someone who didn't know any better. On that front, I would STRONGLY discourage anyone who cannot closely examine a car for telltale problems such as this one--especially women like my wife, who very much felt taken advantage of in the aftermath of the sale--so they can avoid our experience.

    My experience was amazing. They helped me find a car within my price range and was able to purchase car same day. Manager was amazing and extremely helpful and I'm very satisfied with my experience here. I definitely recommend!

    I contacted them on a Sunday, and they got back to me even though it was their day off. I got an appointment with them the next day. Upon arrival, everyone was extremely kind and helpful. Specifically, Maggie showed high professionalism and incredible customer service. She showed me the car I wanted - a 2020 Honda Civic - and let me take a test drive. The car was in amazing condition. I wanted the car, so we negotiated the price. She was easy to work with, so we struck a deal. Taking care of the paperwork was surprisingly easy as well, because their chief purchaser, Tony, squared away my tags. When it was time to leave, I found the detailer, Breezy, already had it ready for me. Overall, I've never had a better car purchasing experience, and I can't stress their customer service enough. 12/10, Highly recommended.

    Advertised mileage vs Carfax.
    Jessica R.

    I did not purchase a vehicle here, so please discount my review appropriately. I drove to this dealership (about two hours round-trip) to look at a car that was advertised as having less than 40k miles on it. The sales person I discussed it with before coming said the car only had one owner and no damage reported. When I arrived and requested the Carfax, it showed that the vehicle had two owners, had been in an accident, and had about 20k more miles on it than advertised. The sales rep was apologetic and said she would bring this issue up to the "CEO so we can improve our services". I checked and the listing is still advertised with the incorrect mileage, now days later. Bottom Line: Don't make a trip out to this dealership unless you've already seen the Carfax, as what is listed may not match what is advertised.

    In love with my GLC300
    Hailee H.

    I'm so in love with my new 2018 Mercedes GLC300! It's in perfect condition and looks and feels brand new! Huge thank you to everyone at Fred's Executive Auto for making me feel like family and making my dreams come true in finding the perfect safe vehicle for my family! I truly appreciate them making this process so smooth and easy! Tony and Q went above and beyond in getting me an amazing deal for this beautiful SUV! I will forever buy my cars from Fred's Executive Auto!! Thank you all so much!!

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    7 years ago

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    9 months ago

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    2 months ago

    Be prepared to spend about 6-7k more than asking. Highly recommended you find another dealer or purchase private party.

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    7 months ago

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    Maggie L.

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    Maggie L.

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    2 years ago

    I purchased a beautiful Mercedes-Benz today, they have the best deals, service and prices. Thank you to the Fred's team. Highly recommend

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    5 years ago

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    5 years ago

    Bought a 2018 Toyota Corolla SE from this dealer. Good overall experience minus the $1,000 dollar processing fee they charge

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    Page 1 of 4

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    Review Highlights - Fred's Executive Auto

    Tony, Loghan, Mike, & Q went above and beyond to make sure we were taken care of and our purchase went smooth.

    Mentioned in 21 reviews

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    Avoid going to this dealership.My check engine light came on the day after I bought it.I took the…read morecar to get it inspected in Maryland and It cost me two thousand dollars,because someone had put an aftermarket catalyst converter on it and triggered the check engine light.After calling and complaining and many emails i gave up on getting reimbursed.It was also a bad experience because the dealership didnt pay off my trade for 47 days which affected my credit.They ignored my text,emails,and phone calls.I finally got my cars payoff after 47 day when I threatened legal actions,and was about to contact Virginia MVA and my attorney which would have been from under the Consumer Protection Act.Zero Stars for this dealership.The dealership reset the check engine light,and when I got home It came on.

    Please READ THIS. If there is a rate blew Zero so I can give them. Do not go there and buy a car…read morefrom them. I bought a Hyundai sonata 2016 white and have leak, engine problems, transmission problems. The car worth 6k and they sold it for 12k. They are biggest scammers. There are so many good dealerships somewhere and not scam you. These Wind Rider worst places ever I had experience with them. I went so many dealership that I bought cars from. They are helpful, give you advice and recommend you. But these Wind Rider not at all help you. They just want your money. THIS PLACE NOT RECOMMENDED PLEASE SPREAD IT AROUND IF YOU READ THIS MESSAGE.

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    I bought a vehicle from this DriveTime location and only had it for 4-5 months before an incident…read morecaused my vehicle to be a total lost. I bought the vehicle (a 2016 Sante fe) and only had it for 2 months before it broke down on me on 495 north while going to work. It was towed to a repair shop covered by my warranty provider at the time (silverrock) and the mechanic stated the engine had to be replaced because a piston was misaligned. They worked on the engine for 2 months. 2 weeks after getting my vehicle back, while driving to work on 495 north again, my vehicle started to smoke and then caught on fire while I was driving. I had to quickly pull over to the side of the road and exit the vehicle. Long story short, I was able to get out, the emergency personnel was contacted, a claim was filed by my insurance, lein holder and warranty provider but because my insurance didn't cover fire, the insurance company didn't cover the damage. The lein holder was able to file a "gap insurance claim that covered the majority of the vehicle but I was left with over 6,000 dollars to pay off. So now my credit was hit hard because of this incident and I don't have a vehicle but I'm left with the bill. And they refuse to grant me another vehicle. This dealership is the worst!

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    Fred's Executive Auto - usedcardealers - Updated May 2026

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