1. Fred's Executive Auto

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    Woodbridge, VA

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    Fred's Executive Auto

    3.5 (150 reviews)
    Open • 10:00 am - 8:00 pm

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    An oil filter that had very clearly NOT been changed (despite claims by Fred's that it had).

    Caveat Emptor! In late August 2025, my wife purchased a 2017 Hyundai Azera from Fred's Executive Auto. I was not able to inspect the car because I away on a business trip, but my wife assured me that the car--which had body damage, poor paint, and some required maintenance--would be taken care of by the dealership prior to purchase. In hindsight, we never should have trusted the car, nor the dealership, for multiple reasons. -- The problems began when the body work took longer than expected; the car's delivery took several days longer than expected. I give grace to the dealership because they outsourced the bumper repair. -- When I first took a look at the car the evening my wife picked it up, I noticed immediate concerns: several lug nuts were missing from multiple tires, the "low tire pressure" light was on, the car had very clearly NOT been detailed despite promises to the contrary, and we were not able to gain access to the glove compartment because the key provided by Fred's was not the original. All of these small details add up, and point to a general lack of pride in the produce they are delivering. -- The next morning when I had better light, I took a closer look under the hood, I immediately saw more worrying issues. The air filter in the car was incredibly dark and dirt-covered...it had clearly not been changed in months or years. I can't say that the dealership misled us on this, but what an easy addition to be able to add on to the (supposed) oil change that they said was completed. -- Here's the major problem: when I checked the dipstick, the oil was BLACK. Like, "diesel truck" black. Now, Fred's had paperwork that showed that a shop had changed the oil and filter, but I was immediately doubtful. I pulled the oil filter, and it was IMMEDIATELY clear that not only was the filter not new, but it probably hadn't been changed in tens of thousands of mile, if ever (see picture). I have NEVER seen a filter in such condition, and a reputable repair shop that I trust immediately indicated that the oil probably had never been changed in the car. The shop strongly encouraged me to pursue returning the car and/or legal action because the long-term viability of an engine as poorly treated as this was dubious at best. We have since changed the oil multiple times in an effort to try and triage the damage done, but obviously no one knows what kind of time bomb Fred's Executive Auto may have sold my wife. -- When I reached out to the salesperson who sold my wife the car and explained the issue (including pictures and videos of the oil filter issue), I was only offered the reimbursement for the new oil and filter. Multiple calls and emails to the dealership were either dismissed, passed to different voicemail boxes, or ignored in the case of emails sent to multiple addresses from the dealership website or the few individuals who actually responded to my calls. -- Finally, the dealership did not divulge that the car would not be registered for the full year we paid for because it had not yet passed an emissions inspection. When I asked someone from the dealership why they didn't take care of it before giving us the car, the individual said they were not obligated to. Fortunately, the car passed the inspection (which we had to pay for), and the DMV subsequently sent us the registration. In summary: I fully believe that the dealership cuts multiple corners on auction-purchased cars to make as many quick sales as possible. I don't fault them for pursuing a profit, but in this case they sold an inferior product to someone who didn't know any better. On that front, I would STRONGLY discourage anyone who cannot closely examine a car for telltale problems such as this one--especially women like my wife, who very much felt taken advantage of in the aftermath of the sale--so they can avoid our experience.

    Advertised mileage vs Carfax.
    Jessica R.

    I did not purchase a vehicle here, so please discount my review appropriately. I drove to this dealership (about two hours round-trip) to look at a car that was advertised as having less than 40k miles on it. The sales person I discussed it with before coming said the car only had one owner and no damage reported. When I arrived and requested the Carfax, it showed that the vehicle had two owners, had been in an accident, and had about 20k more miles on it than advertised. The sales rep was apologetic and said she would bring this issue up to the "CEO so we can improve our services". I checked and the listing is still advertised with the incorrect mileage, now days later. Bottom Line: Don't make a trip out to this dealership unless you've already seen the Carfax, as what is listed may not match what is advertised.

    I contacted them on a Sunday, and they got back to me even though it was their day off. I got an appointment with them the next day. Upon arrival, everyone was extremely kind and helpful. Specifically, Maggie showed high professionalism and incredible customer service. She showed me the car I wanted - a 2020 Honda Civic - and let me take a test drive. The car was in amazing condition. I wanted the car, so we negotiated the price. She was easy to work with, so we struck a deal. Taking care of the paperwork was surprisingly easy as well, because their chief purchaser, Tony, squared away my tags. When it was time to leave, I found the detailer, Breezy, already had it ready for me. Overall, I've never had a better car purchasing experience, and I can't stress their customer service enough. 12/10, Highly recommended.

    In love with my GLC300
    Hailee H.

    I'm so in love with my new 2018 Mercedes GLC300! It's in perfect condition and looks and feels brand new! Huge thank you to everyone at Fred's Executive Auto for making me feel like family and making my dreams come true in finding the perfect safe vehicle for my family! I truly appreciate them making this process so smooth and easy! Tony and Q went above and beyond in getting me an amazing deal for this beautiful SUV! I will forever buy my cars from Fred's Executive Auto!! Thank you all so much!!

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    7 years ago

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    7 months ago

    Be prepared to spend about 6-7k more than asking. Highly recommended you find another dealer or purchase private party.

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    9 months ago

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    2 years ago

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    5 years ago

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    2 years ago

    I purchased a beautiful Mercedes-Benz today, they have the best deals, service and prices. Thank you to the Fred's team. Highly recommend

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    3 years ago

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    4 years ago

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    8 years ago

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    6 years ago

    Bought a 2018 Toyota Corolla SE from this dealer. Good overall experience minus the $1,000 dollar processing fee they charge

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    Page 1 of 4

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    Review Highlights - Fred's Executive Auto

    “Tony, Loghan, Mike, & Q went above and beyond to make sure we were taken care of and our purchase went smooth.”

    Mentioned in 22 reviews

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    Absolutely terrible experience. My wife and I both took time off work because we were told a…read morevehicle was available, and we were ready to show up with cash to buy it. Then suddenly we're told another salesperson "sold it" or has a deposit on it--even though the deal wasn't finalized. No one bothered to mark it as pending or communicate that properly. Completely unprofessional. Because of their disorganization, we lost time, lost income, and what was supposed to be a surprise birthday gift for our 16-year-old was ruined. Looking at their existing reviews, this kind of mess clearly isn't a one-off--it's how they operate. Don't waste your time here.

    Cars2us Of Woodbridge - 2018 Mercedes Benz c43 amg

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    I bought an Audi S5 from this group. While the car had some signs of cosmetic wear and body work,…read moreit was the correct balance for me of age, mileage and condition for the price point I needed to be in. While the salesman Owen was nice and helpful the $14,XXX price was rigid but I was assured how the car was solid and verified as reliable. Driving home the metal belly pan became dislodged from the front and I had to get roadside assistance to make it home. After the purchase I had the car looked through by an Audi Certified shop and it required $8,000 worth of work (all suspension pieces were failed, exhaust brackets rusted through, all filters clogged, axle boot torn and throwing grease). Also had condoms in the owners manual and the original owner's registration and personal information (demonstrating how poorly this group processes cars). BUYER BEWARE.

    Bought a 2013 STI. On the way home. I hear a pop out the exhaust and my dash lights up like a…read moreChristmas tree. Take it to my buddy's shop for a fuel test, only to find out they filled the tank with regular, in a car requiring premium. I found oil and vacuum lines held on with zip ties. And they installed a tune on the vehicle, and when I asked them for the Cobb tuner that goes to the vehicle, I got the run around and then ignored. The gauges were wired up in such a way, it burned the wire and almost started a fire. TRASH dealer. Don't bother. Go to Carmax instead.

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    Avoid going to this dealership.My check engine light came on the day after I bought it.I took the…read morecar to get it inspected in Maryland and It cost me two thousand dollars,because someone had put an aftermarket catalyst converter on it and triggered the check engine light.After calling and complaining and many emails i gave up on getting reimbursed.It was also a bad experience because the dealership didnt pay off my trade for 47 days which affected my credit.They ignored my text,emails,and phone calls.I finally got my cars payoff after 47 day when I threatened legal actions,and was about to contact Virginia MVA and my attorney which would have been from under the Consumer Protection Act.Zero Stars for this dealership.The dealership reset the check engine light,and when I got home It came on.

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    BEWARE!! Very…read moredisappointed with my experience. I paid a deposit to hold a car, but was never clearly told that the hold was only for 3 days. I spoke with the salesperson and we agreed I would pick up the car later that week, so I had no reason to believe it would be put back up for auction. I received no call or notification that the hold was expiring. Had I known, I could have easily had a family member pick up the car for me. Instead, the car was put back up for auction, I lost the vehicle, and I'm now being told I can't get my deposit back. This could have easily been avoided with proper communication. I'm extremely disappointed with the customer service and would recommend getting everything in writing before leaving a deposit. I am now out of a car AND my deposit!!

    I came here yesterday to look at a used van, and this place was a complete bust. The van I was…read morelooking at was a used contractor's van, about 20 years old and having about 200,000 miles. I have bought a comparable used van in the past with no problems, but from a private seller. I did not like the way they held my driver's license while I took the van for a test ride. My driver's license is the property of the state of Virginia and not them. They give you a printout with a photocopy of your driver's license and the car's plate number. I don't know if this was legal or not. Thankfully I did not get pulled over. While I was test driving the vehicle, the tread came off of the right rear tire. As soon as I heard the loud banging, I immediately pulled over and called them. They picked me up and another guy drove the van back to the dealership with the tire tread still dangling off the vehicle. I saw some red flags before the test drive. There was a white sticker on the windshield saying "rejection." Visible from inside the vehicle, the back of the sticker lists all of the major car systems like brakes, steering, etc. None of the systems were checked off indicating what caused the vehicle to be rejected, or by whom the vehicle was rejected (the previous owner?). None of the vehicles had the safety inspection sticker or plates with the month and year tags on the license plates (this would let you know if the safety or emissions inspections have expired yet). The rear doors of the van were wired shut. The floor of the back of the van had several holes rusted through it. I would never trust that floor to carry a heavy load. The brakes, steering, and suspension seemed to be okay. The air conditioning was not working. The van never should have been presented for sale. I believe they wanted $2200 or $2500. The communication was very poor. I had to confirm once by phone, once by e-mail, and three times by text message that I would show at the time I told them I would be there. Sure enough, I showed up for my appointment at the predetermined time. My advice when buying a used vehicle is to pay cash and buy the vehicle from a private party. That is how I have bought used vehicles in the past, and it seems to work. Make sure the vehicle's safety and emissions inspections have not expired yet (emissions inspections are for two years, safety inspections are for one year). What a waste of time.

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