Bought a Mercedes for 35K and took it to my mechanic for a check up. He found that the rear rotors were heavily rusted, there were deep cuts in the tire treads of the front left tire (like someone cut it with a razor, you could peel back the treads), and the windshield wipers were leaving streaks on the windshield. I scheduled an appointment to have CarMax tighten things up because their "125 point inspection" apparently does cover rotors, tires, or wiper blades. Of course this process took longer than the 10 day return window and I was just told that rust on rotors is normal, the gashes on the tires aren't deep enough to expose the wires, so we will not be addressing them. We did find that the wiper blades were worn so they were replaced and your vehicle is ready for pickup. GET YOUR CAR CHECKED BY A MECHANIC BEFORE YOU BUY!!! IT DOESN'T MATTER HOW MUCH YOU SPEND, THEY WILL NICKLE AND DIME YOU. read more

Do not finance with Carmax !!! Horrible rates and scamming customers!! Do not agree with the "three for free" program, it is a bate and switch. Business office and sales rep explained the program one way but the deal was processed to steal our money. Do not go here !!!! Take your business and money somewhere else !!!! read more

This place sucks. They added a list of items totaling almost $2000 to their posted asking price. They are typical examples of used car dealers. Never again! read more

I am extremely disappointed with CarMax Potomac Mills and their misleading MaxCare warranty. I was sold on the idea that MaxCare would offer peace of mind and comprehensive protection, but when I actually needed to use it, I found out it does NOT cover OEM parts -- only cheap aftermarket ones. To make matters worse, I had to pay out-of-pocket for the difference in parts and labor charges because the shop wouldn't install inferior parts. So not only did I pay extra for a warranty, but I also ended up paying for the repair like I had no warranty at all. At no point during the sales process was this limitation clearly explained. If I had known that MaxCare doesn't fully cover OEM-quality repairs, I never would have purchased it. This experience has completely shattered my trust in CarMax's sales and service practices. I expected more transparency and customer care from a company with such a big name. I will not be buying another car here again, and I would caution anyone considering MaxCare to read the fine print very carefully -- or better yet, skip it altogether. read more

Called ahead of time and was pre approved for 2.49% financing. I made the mistake of telling the sales rep that I desperately needed the car to get to work the next day. The rep told me that they couldn't honor it and had to run the numbers again. They stuck me with 12.49%. I feel so foolish for shopping at CarMax and in hindsight I should have simply walked out and risked missing my first day on the job out of college. Honesty, respect, communication and simply doing the right thing is how CarMax could improve. read more

Quite a few bad reviews about this location but my experience was pretty good. I had a vehicle shipped to this location and it was ready by the time I arrived for my appointment. Gabriel, my sales person was professional and friendly. He answered all the questions I had and nothing felt sketchy or hidden. Bought the car same day and the only issue I had so far was the blower motor going bad and service department immediately ordered me a new one. No hassle, no pushback that I've noticed from those departments. Overall, I enjoyed my first time buying from CarMax! read more

I purchased a Kia Telluride in January 2025, and took the car for an independent full diagnostic service that week. The dealership discovered the car was missing the front right passenger axle boot, and had a jerry-rigged hose clamp in its place. I placed around 10 phone calls to the Midlothian service center during business hours but they didn't answer. To reach the service department I had to contact the sales side and ask to be transferred. This was my experience every time I called-- I never reached the service center directly. Eventually, after getting in contact with a Midlothian Service representative, I was told that service could not be completed or scheduled within the 10 day return period. As a result, I returned the car because: 1) the Midlothian CarMax Service center failed to detect the missing axle boot upon its 125 point initial inspection 2) the Midlothian CarMax Service center never answered the phone directly and 3) the Midlothian CarMax lacked the availability to solve the problem inside the return window of time Midlothian Carmax opted not to reimburse me the independent inspection amount. They make you use their unresponsive and unavailable service center for all issues. However, I would not trust a service department that had already failed me in multiple capacities: technical (failed to detect issue), communication (never answered my calls), and availability (could do nothing during the initial 10 days). I recommend you purchase cars elsewhere. read more

My partner ordered a vehicle to get to Woodbridge from Fredericksburg on Friday, today Tuesday it still isn't ready. The rep isn't following up and he only works in the evening and we have been held at his mercy the entire time. This is very bad service and disheartening for my partner who is a retuning customer, always purchasing his car from carmax. It's really unfortunate and terrible. read more

The process of selling our car was very efficient and painless! Cassie Jagroop was a pro and walked us through everything. Cassie did an excellent job making sure we knew what was being done at each step of the way and for everything we needed to do after the sale. Thank you! read more

The worst car service ever. The have terrible attitudes and the smartest mouths. I don't understand how a company think it's appropriate to get annoyed with a customer just for trying to get an estimate on prices for service. Any other car places I've been through are about to do so but carmax not only acts as if they aren't able to but they also become very rude about it. I will never in my life buy another car from this company again. As far as service I've resulted to doing the work myself or going somewhere else even if it's more expensive because they're extremely disrespectful. NEVER AGAIN! read more

Stood on 90 day return policy and got me into an even better vehicle than the original purchase

OMG!....these guys exceeded every expectation. Was selling my car...got their online appraisal (which was far better than anywhere else and more than I expected). Here's how it works: You make an appointment online. When you arrive, they check out the car to make sure the appraisal was accurate (it was...absolutely no bait and switch), you sit down with a lovely, friendly person (shout out to Tracy) who walks you through a short stack of paperwork, and they hand you a check! No fees involved if you're just selling your car. And...wait for it...they give you a free Lyft ride home. Unbelievable. Additional pleasant surprise...every employee encountered was knowledgeable, pleasant, and helpful. Friends had similar experiences and told me going to CarMax was the only way to go...the hype is real...it really is the only way to go. I couldn't be happier. read more

Cassie Jagroop was so patient with me through the appraisal process. She made selling my car an easy and enjoyable experience.

We sold two cars at CarMax last last month and It was easy and we got a good value. The process was easy. There's a bit of waiting but you walk away with a paid off car and a check. You don't have to super clean the car for turn-in either. Friendly staff. Easy to understand. Clean bathrooms. Large space. Try It out! read more

I wish I could've seen this reviews before and had read all these terrible experiences people have had. I feel so sorry for them and my parents who recently bought a car from the place. They have received horrible and unprofessional business with Carmax ever since then. My dad who is a mechanic had gone to test drive it and had noticed something off on the brakes. The salesman's wrote him a letter and gave him a number where he would call to make an appointment. Throughout the next day my dad called numerous times to schedule a time but he did not receive an answers until days later. He finally was able to agree on date and brought the car in. It's three days later and my dad is trying to get a hold of them but there's no answer. I hope no one else goes through this similar problem. read more

CarMax - Used Car Dealers Near Me - Woodbridge, Virginia

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Terrible unprofessional place on the business side that I recommend you avoid. I test drove a car I was interested in. The test drive itself was fine, albeit short. I admittedly came in close to closing but the car was not ready and I had to wait a while for the salesperson to go retrieve it. After the test drive the salesperson said he'd reach out to me the next day as I was interested in the 24 hour test drive, and he was going to get me a full list of features. Then...nothing. I reached out to the salesman and no response. Complete ghost. I filled out a survey online about my experience and someone else reached out and left a message. When I returned their call they did not pick up, and their work voicemail was not even set up. In summary - if your research shows the price is right, go at a time and date when you're ready to buy if you like the test drive. Otherwise don't bother. Their representatives are otherwise unresponsive. I'd hate to wonder how unresponsive they could be if your purchase ran into problems or if you wanted to return it. read more

These people WASTED my time, on multiple occasions!! I came in with the money, and ready to buy. Yes, I was approved! However, they intentionally did EVERYTHING in their power to have me DENIED of the vehicle I wanted. They even changed the vehicle I looked at, to a non hybrid version in their system. They claim I changed it. NOT TRUE. I told the guy it was FRAUD! They like to gatekeep these vehicles, as if they own them!! Take your business ELSEWHERE! Thank me later! Also, the salesman referred me to his friend at Toyota of Silver Spring, after having the finance company pull out of the deal. On the front door, it clearly states "NO SOLICITING." read more

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Danielle G. was amazing! This woman needs an award for her hustle. The amount of wonderful service and attention to detail was impressive. We had weird requests but she made it all happen. We enjoyed ourselves and we were beyond informed. She made us feel like a customer not a number in a large volume store. I cannot say enough about her and her work ethic. Carmax, she needs a raise and a promotion!!!! read more

This is probably the worst CarMax I've experienced. Got here after submitting all my documents online to essentially sign my papers and be on my way. Unfortunately, this process was dragged on over 5 hours. Their systems were down and instead of communicating that with me they simply stated it would be about twenty minutes every twenty minutes for five hours. The only reason i stayed was because the credit check was already ran and this was the car I wanted. The service team moves extremely slow and are rude when asked about times or just an explanation as to what the delay is. Save yourself the time, stress and hassle and go to literally any other CarMax. read more

I purchased a Porsche sub and noticed the lane change assist/blind spot monitor was not working. I was told to take to Porsche dealer and they would reimburse as I had just purchased car. I did this and took receipt to them and was told it would be 7-10 days for reimbursement. three phone calls later and 1 month has passed and no reimbursement. just promises they would find out where check is and call me back which no one ever does. I have purchased and traded in several cars with them over the years and it has always been positive, but getting reimbursed, not so much. read more

Warranty Nightmare!!!! Almost 40 days in this loaner. I purchased a 2019 BMW from Carmax in September 2023 and 4 months later coolant is leaking everywhere ( Haven't even made it to my 1st oil change yet) So I take it to Carmax and let them know the issue and without even checking the car out they tell me to take it to BMW. I get to BMW and let them know what's going on and that I Purchased a warranty from Carmax and the said no problem. (Bella Diaz) Told me to call the warranty company to see if it's covered and I did just that. Warranty company let me know that parts and labor were covered and to have BMW send over the Paperwork. I let BMW know and weeks go by with no response. so I called maybe 20 times, left messages BMW but no one returned my calls so I drove back up to BMW of Alexandria and talked to the service adviser (Bella Diaz) and she told me that the warranty will only cover part of the labor hours and I would have to foot the bill for the rest after telling me that it was fully covered and ill only have to pay my deductible. Also let me know that they need there loner back for "Paying Customers" I went a step further by asking to speak to the service manager but was directed to the service director (Steve Ong) and he stated that I had the loaner to long and would have to bring it back and pick my car up. I talked to the GM (Omar Stwodah) I didn't understand why how it was my fault for having the loaner too long and they had my car and didn't communicate with me until I asked to speak to the service manager. of the dealership and he was no help at all. when I let hime know how the customer service was he said I stand behind my "Service Department" I said no problem! And told him I would just come get my car and drop there loaner off. Horrible Mis communication, poor customer service, if I could give this dealership "0" stars I definitely would with out a question. They would call me every few days to bring the loaner to the dealership to inspect it, but won't return my calls concerning the service I'm getting on my car. iv'e been in this Loaner for almost 40 days now, the loaner is to small (BMW 330) compared to my BMW X3. I can't fit my equipment in the loaner so I'm losing money with my business I have. Iv'e been humble the whole time. BMW Group was no help neither when I let them know how the customer service was, they also said " We stand behind the service department" I was and through the whole process and tried to communicate effectively. Please skip this dealership and drive a few miles to another one. When I tell you they're rude oh wow! They don't even start off nice! once you walk into the dealership that's when it starts. Very un professional I went back to Carmax to explain this^^^ to them and with ease they told me that its not there problem and to take it up with the warranty company which is Max Care. read more

CarMax - Leakage: Didn't even make it to my first oil change Carmax! - Used Car Dealers Near Me - Woodbridge, Virginia

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1. SALESMAN: We purchased an IS250-2013. My car salesman Mr. Jeff was awesome. He was simply straight forward and wasn't pushy in purchasing at all. I appreciated his customer service. He ensured everything was correct, and completed in a timely manner. 2. BUSINESS SERVICE: The people working in that office were nice over the phone, but never returned my call. I am an out of state resident, so my tags had to be mailed and shipped. You only get 30 days on the new tags. Well, the business office took 12 days to process my paperwork. I contacted Jeff, my sales guy to get some advice in order to get my tags in time. So, he spoke to a few people and made arrangements for me to come and pick up my paperwork. Since I loss 12 days, I had to overnight my paperwork to Florida to ensure there were not any issues. I received my tags with 4 days left to spare! The business office was not fun to work with. 3. SERVICE DEPARTMENT: The car I purchased had a tire issue on the left side. When I test drove, I told Jeff my concern and he pass the message on to the service guys. Well, they finally worked on what they thought was wrong after ordering the wrong part. This delayed me picking up the car for about 2 weeks. Once it was finished, the car still road the exact same. Noise still in the driver side tire. So, I took it to Lexus and paid for a full service check. Took it back to CarMax and told them to look over everything AGAIN because the noise isn't gone. They told me Lexus was trying to upscale me. I had to inform them, that though that may be true, I own a Lexus already and know my cars. So they took another look, and said it was the brakes. They fixed the brakes but guess what? Car still making the same exact noise. Taking it back this week and now I have to really push the issue because the car is STILL making that noise. They do not want to fix the things on the list provided by Lexus and keep giving me the run around. This is ridiculous. Not a good experience with this department at all. 5 stars for the customer service on the sales side! 2 star for the customer service in the business office. 1 star for the customer service in the service department. Do I recommend? If you get a good service rep that cares, sure but be prepared for a long drawn out process. read more

I've bought and sold a few cars from CarMax and this location is probably the worst that I've been to. First the facility is tiny and squashed on to way too small a lot with way too small a parking lot. What that translates into is a mad process of parking and getting in and out of the lot for test drives. No where to park your car, no where to park the test driven car when you return. I came in to test drive two cars and there was a lack of customer service attitude. It was more like being at the DMV. I had to drive a hour to go here b/c it had two cars I wanted to comparison shop but would definitely avoid buying a car from this location. I've more recently bought certified cars from dealers and bought cars online and CarMax is convenient but definitely lacking in the experience. read more

We had a car we were trying to sell easily worth 8,000. They quoted us at 3500. Rip off don't go here.

My niece bought a car from (Car Max) on 01/15/2023 so far so good!! I'll come back and do a follow up in a couple of weeks!!This is her First time buying a car!! My sister who's the grandmother of my niece bought her SUV from here (Car Max) also.Very helpful and informative,knowledgeable salespeople, read more

What we liked most was the great service from Danielle Griffin at the Woodbridge, VA CarMax. This is the second Jeep we purchased from Carmax through Danielle. She made the experience so pleasant both times. She is knowledgeable and professional and someone you can trust. We recommend CarMax Woodbirdge and specially Danielle. read more

This for one amazing lady named Rachel! She is the service advisor that has handle my car since purchasing. Rachel never let up with her efforts to satisfy me and correct the issues I had with the car! If any bad experience was to come from this purchase she changed the whole dynamic of the situation. I truly appreciate her for this and will say Carmax has one outstanding employee in that department. Thank you again Rachel!!!!! read more

CarMax ghosted me when I asked about items on the CarFax report... 2/17/23 - DAMAGE REPORTED 4/21/23 - UPPER CONTROL ARMS REPLACED ...not seen on the CARMAX Experian report for a 2012 Audi A4 Wagon. They were initially enthusiastic about contacting me via text, so I sent my query back to all of those text numbers, two of which appeared to work, and one of which definitely was originally from a human (who had said I should contact Samson at his direct number, w/o giving me that phone number, but that was before I found the car history discrepancies). I am fine with buying a car that has been damaged and/or recently had major repairs, as long as I am told so I can repair/maintain appropriately. This lie of omission is not helpful, and makes me wonder what other lies of omission CARMAX might indulge in. There is certainly the lie of omission in the TV adverts that show customers scrolling and ordering and getting it delivered to their doorstep like a pizza. In the real world, the financing steps alone make it more complicated than that, but more importantly if one lives in VA and wants to buy a car in any other State, even MD, then the buy button does not work. Rather, one has to transfer the car to one's State to get it delivered. Which is fine, but simply not explained, so wasted my time figuring it out on my own. And the lie of omission that customers need to add the CARMAX $400 fee to the price shown, which would be fine if that did not spoof price comparison tools by hiding that $400 rider specific to CARMAX, making a Good Price look like a Great Price for example. One would think that on their site they would list their price, but they don't. read more

We normally visit the Sterling location but the wife really had her heart set on a particular make/model. It's fun to scan the internet checking on each location's inventory but eventually you have to test drive and actually touch the car. We had no intention of driving out with a car but we did. Our entire visit, test drive and financials took approximately 2 hours. This included walking around for about an hour. We had 3 models in mind and we wanted to sit and drive each model. My entire review is based on excellent service by Bill Smith. His service sold us. He explained and educated us in one night versus the weeks of useless visits at the Sterling location. After finalizing our purchase Bill was outside doing final touch ups on our vehicle. We wrote our check and were on our way home. read more

CarMax - They even put a nice bow on the car - Used Car Dealers Near Me - Woodbridge, Virginia

This place was awesome. SEAN THE APPRAISER WAS AMAZING, he is hands down the most amazing person in this whole place. We loved working with him so much, and are sad that he is moving to the Raleigh location. Otherwise, happy with the service, and the offer made for my old car. Sold for a fair price and had an overall enjoyable experience! read more

My husband and I have been out all day car shopping. On the way home we saw Carvana. I checked online for the hours and they close at 9:00. At 8:10 we walk in. We asked the man standing there if they had any Jeeps. He pointed outside and said "4th row from the back". So we walk all the way to the end of the lot, find a Jeep I like. I walk all the way back to the office. It is 8:22. I asked another man if we could see the Jeep and test drive it. He said it was too late to test drive it. I asked if I could drive it in the parking lot. He said that wasn't possible. He said everyone's busy in their offices. I asked if we could unlock and look inside. Guess what...no. So I said ok, my husband is waiting at the Jeep so I guess I will call him and we will leave. He said ok. We left. Guess I'll be spending my 40k elsewhere tomorrow. read more

It took a little longer to get my car but only because once it arrived at the CarMax Potomac Mills location great care was taken to thoroughly check out every little detail. The 2012 Toyota RAV4 Limited V6 was just beautiful when I picked it up. Jeff was the salesman I worked with. He was at all times very helpful, patient, and courteous. You have 30 days to return the car for a full refund, plus 90 days to have any issues serviced at no charge. I did take my car in for servicing a few weeks later and was very impressed with the entire staff in the Service Dept at the Potomac Mills location. Still under warranty so the service was free, they did replace the battery. Both Katy, who I spoke with on the phone, and Carla who was in the Service Dept the day I brought my car in, were at all times very friendly and helpful. Carla took the time to go over my requests providing detailed explanations that more than satisfied my questions. The Carmax location is close enough to stores and restaurants that I was able to make the most of a beautiful day while waiting for my car to be serviced. I was more than satisfied with the results. I do not remember the name of the gentleman who serviced the car, but I would like to thank him also for doing a great job. If Carmax were not such a long drive from my house I would always bring my car to Carmax for servicing. A very impressive staff. I will only buy my cars at CarMax from now on. I only wish I had bought my previous car at CarMax. read more

I gave them a thumbs down because my salesman@the Potomac Mills, VA branch kept wandering off for long periods of time. If he had other customers, I DONT CARE I WAS TGERE BEFORE TGEM READY TO GO!! I sat there unnecessarily for hours and hours. Then when I was there buying my newsed 2020 Riverside Blue Camaro (3.5k like barely broken in) on 4/9/21, I was offered 6.9%...with a 787 fico???? Hell no. So I asked my salesman if he could fax the buyers order the fax # to my loan officer he went to the back...then came out and said..UNBELIEVABLY: we don't have a fax machine. You know, I was willing to let the finance guy get 1 point...but that kind of dirty dealing had me get back in my old car and sit in traffic for 35 mins to go 5 miles each way...and my loan officer at my bank hot the whole deal done in 25 mins. Cut Carhax a check....and I got it for 2.45%. 6.9% my a#$!!! So, loan officer tried to call my bluff when I wasn't bluffing, and I had a long talk with the salesman about the meaning of a handshake and your word being a bond. He clearly misunderstood that conversations meaning. It's your only a man if you don't lie to my face. I totally busted him at checkout when I asked the lady (my salesman was right behind me) "Miss what is that "oh its a scanner". "It looks like a tiny fax machine" Lady: "Oh we have two of them". Confirmation of lie that had me dodging cars so I could get to my bank on time. Then having to sit in outbound traffic too....I was furious. Never again. read more

CarMax - Other side...of my new ride! - Used Car Dealers Near Me - Woodbridge, Virginia

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They are not being totally honest with the way they evaluate cars. I had a used car I got an online appraisal for on the carmax website. I brought the car in for an in person sale, with my online offer in hand: And they then "reappraised" it in person and offered me 30% less than the online appraisal offer. The condition of the car was exactly as described on the online appraisal. Even their own, in person appraisal, written by their own employee, had the same condition of the car as what was submitted on the online appraisal system. Despite all that, somehow they offered me 30% less? There was no difference in condition of the car and no difference in condition description even on their own appraisal sheet. It means they offer you a higher price online to try to get you in the door. Or; It could also mean they know some people might be desperate to sell a car, so they will offer significantly less in person to try to take advantage of that. They probably know that someone who took the time and effort to come in person, is more serious of a seller than someone simply getting it appraised online. I would be curious to see what happened with other people who had a car appraised online and then brought it in for an in person sale. I think it definitely falls under false advertising or dishonest behavior if they have done this with multiple customers. It is something that warrants reporting to the BBB, FTC, and state attorney general. read more

Funny, we came back to this place to sell our vehicle, got an appraisal online and an appointment. They told us it would be 1 hour tops even with an appointment. After a few min we went to the business office and this is where they loss the sale. Female at the desk said they needed to call for the pay off which is fine, she said "huh" (pretty unprofessional response) so i replied again "thats fine" she then gave us attitude and rolled her eyes. Then tells me its a 3 hour wait. read more

BUYER BEWARE!!! This location is the worst, I've been calling the business office since noon to get an extension on a loaner vehicle after the car that I got from them had the check engine light to come on. My loaner time expired at 6pm on today, and I needed help. The service department informed me last week that the transmission was slipping. With my car being purchased within 90 days it was still under warranty, and I did purchase the Carmax care. I drove 40 minutes here, one business office associate said that they can only switch out loaners it can't be extended, Kevin asked for my paperwork and wrote over the initial date of expiration for the loaner, the business offices assistant manager Kevin to speak to me with a passive aggressive tone and told me that they were busy today and they were 5hrs behind. I spoke to multiple customer service representatives on the phone and they escalated the issue to their managers but to no avail prior to my arrival in person. I will never get another car from Carmax. BUYER BEWARE! POOR CUSTOMER SERVICE! read more

CarMax - Loaner Extension ‍ - Used Car Dealers Near Me - Woodbridge, Virginia

I like the CarMax car buying and selling model and I bought a car from them in mid-January. I paid to have the car shipped from another CarMax site and the sale went through without any issues. The car had some damage to the antenna I didn't notice, but I fixed it myself, no problem. It has been over 80 days now and I'm still waiting for the title. I've called twice and they tell me they are looking into it. I asked if someone would call me back with the status, but no one has called in over a week since the last call. I feel that once you've bought the car, they don't really put much effort into helping you out. If I knew this was going to happen, I would have done things differently. I bought the car for my mother and I can't gift the car to her without the title. read more

TERRIBLE.Terrible service. Sold me a 2017 car in mid-june and the engine died while I was on the highway in AUGUST! Said they must have missed something. . . I was out a car for over a month. fast forward to March, when I got a routine oil change. They apparently checked the car, and during this "check" one of their mechanics took out my air filter and reinstalled it backwards? This caused damage to my filter. CarMax REFUSED to cover the cost of the new filter even though their OWN EMPLOYEEES messed it up. Awful service, scammy people at best. I wish I could leave 100 more bad reviews to express how slimey and dirty these people are and how they scam you, and then refuse to help you deal with their sloppy work later on. read more

Carmax in Woodbridge is home to liars and cheats. Marty and Brian (both managers) lied about their responsibilities and their desire to assist my niece after the car they sold her failed in less than 90 days. She put $4000 down on her car, was promised by Marty that they would make good on the sale, would credit her $2500 on another car and give her the option to select another car of equal value less $1000, Marty told us to return on Sunday, of course he didn't show up but instead passed us off to Brian; who then proceeded to calculate numbers that continually were reduced until she ended up with no car and only $1400 refunded. Don't buy anything from these crooks!! read more

Jalen helped make the process looking for a car soo smooth. I was super excited to say after a few days I walked out there with the car that I was looking for. Nissan Altima fully loaded and with great miles. I couldn't have asked for anything else this car is something I truly feel fit me. Thank you for the support in walking me through such a nervous and scary process but it all worked out soo well. read more

CarMax - My new baby Nissan Altima - Used Car Dealers Near Me - Woodbridge, Virginia